Trip.com

If there is zero star and I must give it zero. I booked a flight ticket from Manchester to Hong Kong and I realised I mixed up the departure and destination place after few seconds after my booking. I contacted their customer service immediately and also the airline company. Trip.com said I need to pay around £400 (half of the ticket price for the mistake happened just a minute before)
I called the airline company and they said I can get 100% refund if I booked from them but in my case, it only happens few minutes before so it depends on trip.com decision.
After two days phone calls and email (sorry I sent 3-4emails but actually no one response and I kept asking their online agent and one of them said I only have to pay £108.8 to cancel my flight. It's fine I said it's alright but after that she apologised and said she made a mistake and I actually need to pay£3xx and now £22x for cancellation fee. It is very ridiculous that the price is changing all the times. And I can't believe a popular travel agency doesn't have 24hours free cancellation. I was told I can't even change the passenger name and the itinerary. I agree with what others describe Trip.com "This is highway robbery".

Never use trip.com, never, NEVER!
Date of experience: 20 May 2024

I booked through Trip Advisor site with Trip.com. Unfortunately I did not notice that christian name and surname should be entered wrong way round. Tickets were issued in 2 hours they say. I have been trying to get the name corrected for 8 days now. The airline say it can be done but through Trip.com as I booked through them.
They did nothing for 3 days then they asked for a change of flight in error, they cancelled that then after 4 days requested a name correction. The airline says no record. I have been emailing and on chat to Trip.com several times a day for 8 days but still no name correction!?
I fly in 8 days time from UK to new zealand. How I wish I had booked elsewhere!

Booked 16 hour flights to Colombia with seat reservations. After I paid they rejected the seat reservations. I contacted them to say I wanted the reservations and please sort it out. Their response was to create new reservations at an extra cost of 200 USD! They were already one of the more expensive companies when I booked which made me think (along with the Skyscanner 3.8 stars) that they would be a decent company. I have now contacted them 5 times, every time they ignore me or basically offer to 'fix it' by charging me extra for new reservations despite the fact I ordered and paid for reservations during the booking and it's their systems that are at fault.

Terrible experience. I wish I had read online reviews about Trip.com before using them for my travel reservation. This company uses other travel agents to book your trip. So when you call the hotel or airline, the confirmation provided by Trip.com is not recognized by the hotel or airline, which makes changes/cancellation extremely difficult. What's made it worse was that Trip.com's customer service sucks. They don't have a phone number on their website. You have to use email or online chat, and wait hours for a rep to call you back. Read people's real experience at reddit, facebook, or other social media. I wish I did that before using Trip.com. Huge loss of $$$$ from my terrible experience. Huge regret!

BEWARE! I used my credit card to book a hotel in this website and same day I got a suspicious transaction which I only found the next day after they spam it with several more fraud transactions. Total of 200$ charged. Luckily I was able to get notifications in my email and able to deactivate and permanently block my card. Few more attempted fraud transactions got rejected after.

Suggest you just use your prepaid card when buying here.

Trip.com never actually bought the tickets for my trip that I purchased with them. They didn't inform me until 2 weeks before my departure date! They told me to book a new flight and they only reimbursed a portion of the cost. They stole hundreds of dollars from me. Their customer service representatives communicated with email only, and sent paragraphs and paragraphs of unhelpful responses. They were always so callous and rude. No respect for the customer. No integrity.

It's a very worst company that is not responsible for the customers suffering. They changed the flight timing and they postponed the flight to Charlottetown from Montreal and making us to wait for 33 hours but didn't provide any accommodations or any compensation for the inconvenience caused by the trip.com I spoke to the representative but they didn't answer my question about it. Irresponsible answers are not helpful. Many mails and calls but it's of no use. Trip.com caused problems, it affected our situation and health conditions. trip.com caused the whole situation and aggravated our stress levels. Very worst company that negligence causes lots of people to suffer.

We purchased a flight to Miami & needed to change the passenger details. Having spoken & emailed Trip repeatedly they failed to make the amendment & advised we needed to contact the airline direct. This isn't true and the airline will only deal with the agency. We were left with no option but to cancel the ticket & purchase a new one at a higher cost. Trip refuse to refund the unusable ticket citing that we cancelled within 2 hours of our flight which is a total fabrication. Their communication is a constant changing spew of policies & false information. Do not trust this company.

Chose date for 30-31 dec but got confirmation mail of 29-30 and when I cancelled it they refused to give refund. Totally unfair to people who spend their hard earned money on this trip.com and get fooled.

On Sunday, 7/2/23, around 1:30 pm I booked tickets for an event for $119.27. They took the money from the credit card IMMEDIATELY, and then I received an email saying the booking has failed and they will refund the money in TEN DAYS. No reason was given in the email. I called Trip.com and talked to a live agent, who just parroted the same information. This is how you operate a perfect scam. Take the money, and then hold it for multiple days, and then return it in 10 days. Thank you.
Email excerpt: "Sorry, your booking was not successful. The amount of $119.97 you paid will be returned to your original account of payment within 10 working days."

Trip.com failed to inform us about the transit visa requirement for our trip, resulting in my parents being unable to board their flight from Delhi. Despite this mistake, Trip.com is refusing to refund our money or credit us for the trip. This lack of transparency and customer service is unacceptable. Please don't book any flight from Trip.com

They are fraudsters. They will never provide a refund even if the airline does.
I had to cancel my booking because I had a car accident 2 days before my trip and they asked me to provide a letter from doctor. I got a official note from doctor still they did not send me any refund. Aircanada had clear offer going on for full refund in case of cancellation. But these fraudsters did not give me a single penny. Initially they did offer me credits but after getting all the accident details they denied even giving a credit. Their staff is also cheat. They promise to send refund first and then they deny of speaking anything as such.
I highly recommend never to book from here!

I saw the other review, I faced the same problem, they make things difficult for you so they can pocket the 100% pure profit even if they have the tickets (bulk purchase), but they choose to generate $7689 pure profit from me than help their client who choose to trust them, and never use trip.com again.

These guys had good quotes but did not refund my purchase even though I specifically purchased the proper insurance. Their website is a maze of nonsense when you have an issue. Take a hint: move away.

Had 2 issues with hotels not serving international guests although it said they did on their site. Long story short they all got cancelled but customer service was very quick in issuing the refund and gave me around 40 dollars in total credits for the hassle

I am writing to express my extreme frustration and disappointment regarding the lack of progress in resolving an issue with an air ticket booking made through Trip.com. Despite numerous attempts, including over 100 emails, requests, and phone calls, Pay links, payments, we have not received a satisfactory solution.

I was charged twice for our room not sure how as there was only 1 confirmed booking in my trip.com account. Messaged by 3 different agent each time with different information, seems like each time no one know what had happened so they just pass me from one depart to another at the end said we went pass our refund date so we had to lose over $600 because their agent refused to help any further. We travel over 3 times a year, definitely not booking through here again no matter how good the deal is and not recommending Trip.com, stay clear of this greedy company. There are lots of other companies out there that are willing to give better deals and care for their clients.