I booked through Trip Advisor site with Trip.com. Unfortunately I did not notice that christian name and surname should be entered wrong way round. Tickets were issued in 2 hours they say. I have been trying to get the name corrected for 8 days now. The airline say it can be done but through Trip.com as I booked through them.
They did nothing for 3 days then they asked for a change of flight in error, they cancelled that then after 4 days requested a name correction. The airline says no record. I have been emailing and on chat to Trip.com several times a day for 8 days but still no name correction!?
I fly in 8 days time from UK to new zealand. How I wish I had booked elsewhere!
Booked 16 hour flights to Colombia with seat reservations. After I paid they rejected the seat reservations. I contacted them to say I wanted the reservations and please sort it out. Their response was to create new reservations at an extra cost of 200 USD! They were already one of the more expensive companies when I booked which made me think (along with the Skyscanner 3.8 stars) that they would be a decent company. I have now contacted them 5 times, every time they ignore me or basically offer to 'fix it' by charging me extra for new reservations despite the fact I ordered and paid for reservations during the booking and it's their systems that are at fault.
Hi tony c.,
Thank you for your feedback. I apologize for the extra seat charge you received from us. I know my apologies wouldn't enough, and please allow us to help you further with your concern. Rest assured that we are always here to help you in any way possible. We can get this further clarified if you can be so kind by sending us the booking and contact info at en_servicemanager@trip.com to investigate.
To help us differentiate your concern from others and ensure the quickest reply, please include {sitejabber} in your email subject.
Thank you for your cooperation and understanding.
Best regards,
Rachel
Trip.com
Terrible experience. I wish I had read online reviews about Trip.com before using them for my travel reservation. This company uses other travel agents to book your trip. So when you call the hotel or airline, the confirmation provided by Trip.com is not recognized by the hotel or airline, which makes changes/cancellation extremely difficult. What's made it worse was that Trip.com's customer service sucks. They don't have a phone number on their website. You have to use email or online chat, and wait hours for a rep to call you back. Read people's real experience at reddit, facebook, or other social media. I wish I did that before using Trip.com. Huge loss of $$$$ from my terrible experience. Huge regret!
Dear Yun z,
Thank you for bringing this to our attention. We are genuinely sorry for the inconvenience. We would love to check your concern.
Please follow the below steps for further assistance.
1. Kindly provide us with your detailed concern, booking number, passenger/guest name, and reserved email during the booking at en_servicemanager@trip.com
2. Please include a specific indicator in your email subject line: {Sitejabber}Thank you for your cooperation and understanding.
We look forward to your information.
Best regards,
Hao
Trip.com
BEWARE! I used my credit card to book a hotel in this website and same day I got a suspicious transaction which I only found the next day after they spam it with several more fraud transactions. Total of 200$ charged. Luckily I was able to get notifications in my email and able to deactivate and permanently block my card. Few more attempted fraud transactions got rejected after.
Suggest you just use your prepaid card when buying here.
DearRogemarie Angela U,
Thank you for bringing this to our attention. We are genuinely sorry for the inconvenience. We would love to check your concern.
Please follow the below steps for further assistance.
1. Kindly provide us with your detailed concern, booking number, passenger/guest name, and reserved email during the booking at en_servicemanager@trip.com
2. Please include a specific indicator in your email subject line: {Sitejabber}Thank you for your cooperation and understanding.
We look forward to your information.
Best regards,
Hao
Trip.com
Trip.com never actually bought the tickets for my trip that I purchased with them. They didn't inform me until 2 weeks before my departure date! They told me to book a new flight and they only reimbursed a portion of the cost. They stole hundreds of dollars from me. Their customer service representatives communicated with email only, and sent paragraphs and paragraphs of unhelpful responses. They were always so callous and rude. No respect for the customer. No integrity.
Dear Don J.,
Thank you for bringing this to our attention. I regret to learn that you have encountered inconvenience. Kindly know that this is not the service we want you to experience. We would love to assist you in any way possible.
To assist you further, please kindly follow the below steps:
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {SiteJabber}
We look forward to your response. Your understanding is much appreciated.
Best regards,
Amber
Trip.com
It's a very worst company that is not responsible for the customers suffering. They changed the flight timing and they postponed the flight to Charlottetown from Montreal and making us to wait for 33 hours but didn't provide any accommodations or any compensation for the inconvenience caused by the trip.com I spoke to the representative but they didn't answer my question about it. Irresponsible answers are not helpful. Many mails and calls but it's of no use. Trip.com caused problems, it affected our situation and health conditions. trip.com caused the whole situation and aggravated our stress levels. Very worst company that negligence causes lots of people to suffer.
Dear lavanya s.,
I sincerely apologize for any inconvenience caused and deeply regret that the service you received did not meet your expectations. Please rest assured that we are fully committed to providing you with the utmost support and ensuring that your concerns are addressed promptly and effectively.
We will promptly escalate your concern to the relevant team for further assistance, and our dedicated specialists will keep you informed of any developments.
Best regards,
Rachel
Trip.com
We purchased a flight to Miami & needed to change the passenger details. Having spoken & emailed Trip repeatedly they failed to make the amendment & advised we needed to contact the airline direct. This isn't true and the airline will only deal with the agency. We were left with no option but to cancel the ticket & purchase a new one at a higher cost. Trip refuse to refund the unusable ticket citing that we cancelled within 2 hours of our flight which is a total fabrication. Their communication is a constant changing spew of policies & false information. Do not trust this company.
Dear Vicki C.,
Thank you for bringing this to our attention. We are genuinely sorry for any inconvenience caused during your trip. We would love to check your concern.
Please follow the below steps for further assistance.
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {Sitejabber}Thank you for your cooperation and understanding.
We look forward to your information.
Best regards,
Kevin
Trip.com
Chose date for 30-31 dec but got confirmation mail of 29-30 and when I cancelled it they refused to give refund. Totally unfair to people who spend their hard earned money on this trip.com and get fooled.
Dear SAHIL V.
Thank you for taking the time to leave us this review. We are sincerely sorry for this unpleasant experience that occurred. We'd love to investigate your concern. Please follow the below steps for further assistance.
1. Provide us with your detailed concern, booking number, passenger/guest name, and reserved email during the booking at en_servicemanager@trip.com so that we can look into it further. Thank you.
2. Please include a specific indicator on your email subject line: {sitejabber}
Thank you for your cooperation and understanding. We look forward to your information.
Promino
Trip.com
On Sunday, 7/2/23, around 1:30 pm I booked tickets for an event for $119.27. They took the money from the credit card IMMEDIATELY, and then I received an email saying the booking has failed and they will refund the money in TEN DAYS. No reason was given in the email. I called Trip.com and talked to a live agent, who just parroted the same information. This is how you operate a perfect scam. Take the money, and then hold it for multiple days, and then return it in 10 days. Thank you.
Email excerpt: "Sorry, your booking was not successful. The amount of $119.97 you paid will be returned to your original account of payment within 10 working days."
Hello Bidut C.,
Thank you for taking the time to leave us this review. We are sincerely sorry for this unpleasant experience that occurred. We'd love to investigate your concern. Please follow the below steps for further assistance.
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {sitejabber}
Thank you for your cooperation and understanding. We are waiting for the next time cooperation.
Best regards,
Hailey
Trip.com
Trip.com failed to inform us about the transit visa requirement for our trip, resulting in my parents being unable to board their flight from Delhi. Despite this mistake, Trip.com is refusing to refund our money or credit us for the trip. This lack of transparency and customer service is unacceptable. Please don't book any flight from Trip.com
Dear Akash C.
Thank you for bringing this to our attention. I regret to learn that you have encountered inconvenience. Kindly know that this is not the service we want you to experience. We would love to assist you in any way possible.
To assist you further, please kindly follow the below steps:
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {SiteJabber}
We look forward to your response. Your understanding is much appreciated.
Best regards,
Promino
Trip.com
They are fraudsters. They will never provide a refund even if the airline does.
I had to cancel my booking because I had a car accident 2 days before my trip and they asked me to provide a letter from doctor. I got a official note from doctor still they did not send me any refund. Aircanada had clear offer going on for full refund in case of cancellation. But these fraudsters did not give me a single penny. Initially they did offer me credits but after getting all the accident details they denied even giving a credit. Their staff is also cheat. They promise to send refund first and then they deny of speaking anything as such.
I highly recommend never to book from here!
Hi Kimi S.,
Thank you for raising this to our concern. I regret to hear that you were having difficulties with your refund request. I understand that this is not a pleasant experience, but please allow us to get this straightened out for you. To assist you better, please kindly follow the below steps:
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {SiteJabber}
Thank you for your cooperation and understanding.
Best regards,
Edra
Trip.com
I saw the other review, I faced the same problem, they make things difficult for you so they can pocket the 100% pure profit even if they have the tickets (bulk purchase), but they choose to generate $7689 pure profit from me than help their client who choose to trust them, and never use trip.com again.
Hi Daniel C.,
Thank you for your feedback. We sincerely apologize for the difficulties you experienced. Please be assured that we are here to assist you in any way we can. We also want to ensure a seamless experience for our customers. We will recheck your booking and reach out to you directly for an update. We appreciate your understanding and patience. Thank you.
Best regards,
Hailey
Trip.com
These guys had good quotes but did not refund my purchase even though I specifically purchased the proper insurance. Their website is a maze of nonsense when you have an issue. Take a hint: move away.
Dear Robert E.,
Thank you for bringing this to our attention. We are genuinely sorry for the inconvenience caused to you and would like to investigate further into your concerns.
Please follow the below steps for further assistance.
1. Kindly provide us with your detailed concern, booking number, passenger/guest name, and reserved email during the booking at en_servicemanager@trip.com
2. Please include a specific indicator in your email subject line: {Sitejabber}
Thank you for your cooperation and understanding. We look forward to your information.
Best regards,
Rachel
Trip.com
Staff does not speak fluent English, which makes it difficult to communicate - rang them a few times to buy priority boarding and received bunch of useless e-mails, nobody had a clue what I wanted and e-mail responses where one line long with no explanation just to brush the problem off. Very disappointed and never experienced customer service at a bottom level like this.
Had 2 issues with hotels not serving international guests although it said they did on their site. Long story short they all got cancelled but customer service was very quick in issuing the refund and gave me around 40 dollars in total credits for the hassle
Hi Michael L.,
Thank you for the time to leave us this positive comment and we are glad to find you are satisfied with our application. Please know that the customer is our utmost priority, and we always strive to provide a better experience for all of our users. Looking forward to your next journey with us!
Best regards,
Anne
Trip.com
Horrible scammers. Will not give refund even 2 minutes after booking.
I booked the wrong dates by mistake and called them immediately, they said sorry, you're out of luck. $500 down the drain for no reason.
Dear Wayne H.,
Thank you for bringing this to our attention. I regret to learn that you have encountered inconvenience. Kindly know that this is not the service we want you to experience. We would love to assist you in any way possible.
To assist you further, please kindly follow the below steps:
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {SiteJabber}
We look forward to your response. Your understanding is much appreciated.
Best regards,
Nancy
Trip.com
I am writing to express my extreme frustration and disappointment regarding the lack of progress in resolving an issue with an air ticket booking made through Trip.com. Despite numerous attempts, including over 100 emails, requests, and phone calls, Pay links, payments, we have not received a satisfactory solution.
Hi chintha d,
Thank you for your feedback. I apologize for any unsatisfactory service you received from our website, and we appreciate your feedback. Please know that we have all the intentions to help you. Rest assured that we are always here to help you in any way possible.
We can get this further clarified if you can be so kind by sending us your concern and contact info at en_servicemanager@trip.com to investigate.
Also, to help us differentiate your concern from others and ensure the quickest reply, please include {sitejabber} and your username of sitejabber in your email subject. Thank you so much for your kind understanding.
Best regards,
Andrew
Trip.com
I booked a ticket yesterday after searching couple of times on Trip.com at 6pm, thinking I should book it before the prices goes up and the ticket costed me $840. I checked again this morning after nearly 12 hours just out of curiosity and too my surprise the same ticket is for $646 now. Try to contact them and they said can't do anything. Pathetic customer service and supervisor won't even talk to you, highly not recommended.
I was charged twice for our room not sure how as there was only 1 confirmed booking in my trip.com account. Messaged by 3 different agent each time with different information, seems like each time no one know what had happened so they just pass me from one depart to another at the end said we went pass our refund date so we had to lose over $600 because their agent refused to help any further. We travel over 3 times a year, definitely not booking through here again no matter how good the deal is and not recommending Trip.com, stay clear of this greedy company. There are lots of other companies out there that are willing to give better deals and care for their clients.
I hope they will stop this company from doing business. They are simply useless and incapable of helping the customers. They don't care about anything at all besides their meaningless policies. STAY AWAY.
Dear L T.,
Thank you for bringing this to our attention. We sincerely regret to learn about the inconvenience in your booking experience. I'm sorry for the inconvenience in your request. Please be advised that your concern is well received.
To assist you further, please follow the below steps:
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {SiteJabber}
We look forward to your response. Your understanding is much appreciated.
Best regards,
Destiny
Trip.com
Overview
Trip.com has a rating of 1.3 stars from 1,131 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Trip.com most frequently mention customer service, full refund and credit card. Trip.com ranks 440th among Hotels sites.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
- Visit Website
- Singapore, Singapore
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ryan W.,
Thank you for bringing this to our attention. I regret to learn what you have encountered. Kindly know that this is not the service we want you to experience. We would love to assist you in any way possible.
To assist you further, please kindly follow the below steps:
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {SiteJabber}
We look forward to your response. Your understanding is much appreciated.
Best regards,
Amber
Trip.com