Booking number: *******2703
I booked flights with trip.com over 6 months ago, they were absolutely terrible at organising things when the airline changed timings and I ended up having to cancel the whole thing and book my own. They messaged me to tell me I would receive a refund for my cancelled flights (more than £560) and gave me a date of 10th March. I still haven't received my refund - contacted them on Friday and was told I would have response by today. Guess what, still nothing. I will keep fighting the good fight but if you don't want to be messed around by these guys please avoid.
I would stay far away from this site. I had a flight booked to FL today - the day that Hurricane Ian hit. While all airlines were waiving cancellation/change fees for all flights going in and out of FL, Trip.com would not allow me to cancel or change my flight. Once your money is in there pocket, they don't care about you. Terrible and inconsiderate company.
Dear Brandon S.,
Thank you for bringing this to our attention. I regret to learn that you have encountered inconvenience in your change/refund request. Kindly know that this is not the service we want you to experience. We would love to assist you in any way possible.
To assist you further, please kindly follow the below steps:
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {SiteJabber}
We look forward to your response. Your understanding is much appreciated.
Best regards,
Alice
Trip.com
After many many painful months of sending emails, showing no ticket was attached, they are still sending me emails stating the opposite. They refuse to fund my £50.00 spent obtaining a ticket at the airport.
The only peace of mind I have is from reading their latest reviews, which are all very shocking, with more major complaints compared to mine.
I hope you guys have better luck than me.
Save yourself money, hassle and time, DO NOT USE.
Dear Liam K.
Thank you for bringing this to our attention. I regret to learn that you have encountered inconvenience caused to you regarding to the ticket price. Kindly know that this is not the service we want you to experience. We would love to assist you in any way possible.
To assist you further, please kindly follow the below steps:
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {SiteJabber}
We look forward to your response. Your understanding is much appreciated.
Best regards,
Promino
Trip.com
This is probably one of the worst companies i`ve been in contact to. Can`t tell for sure whether it`s unprofessional staff or deliberate sabotage but i have not been able to rebook my flight for over 3 month already. I`ve been writing emails and calling literally every day and problem is not solved till now. Maybe this review will help save someone nerves and more importantly money as it didn`t save mine.
Hi Martin G,
Thank you for your feedback. I apologize for any unsatisfactory service you received from our website, and we appreciate your feedback. Please know that we have all the intentions to help you. Rest assured that we are always here to help you in any way possible. We can get this further clarified if you can be so kind by sending us your concern and contact info at en_servicemanager@trip.com to investigate.
Also, to help us differentiate your concern from others and ensure the quickest reply, please include {sitejabber} in your email subject. Thank you so much for your kind understanding.
Best regards,
Andrew
Trip.com
Friend got robbed on our trip and needed to go home. Airline was extremely understanding of the situation but wasn't able to provide assistance due to the flight being booked through Trip.com (apparently they can require you to go through them for changes). A $50 fee through the airline to change my flight to one that left earlier in the day was going to be $400 through trip.com predatory modification pricing. Additionally they put my name down on the tickets wrong which caused several hours of inconvenience on the phone. Not worth it to save $25-50 unless you value your time less then that. Will never be using this company again and will advise everyone I know the same. Hope that tiny margin on my round trip ticket was worth it!
Hello Ethan N.,
Thank you for taking the time to leave us this review. We are sincerely sorry for this unpleasant experience that occurred. We'd love to investigate your concern about the change fee and the booking information on the booking. Please follow the below steps for further assistance.
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {sitejabber}
Thank you for your cooperation and understanding. We are waiting for the next time cooperation.
Best regards,
Una
Trip.com
This worst agent I have ever use, disorganised, no credibility and unhelpful.
Please don't use trip.com in future.
I booked a return trip with them. I had to keep checking with Airline. Agent did not send any updates like very bad unacceptable changes.
When I found changes myself I had to educate customer service.
Each time different person dealing the same issue. There is no continuity.So they keep asking me the same question.
Agent and Cathay Airline kept passing the ball. I think work together to put their customers in trouble. Only concern is their dollar value.
Hope others will learn from my ordeal.
We booked hotel before the pandemic issue through Trip.com. We asked for a full refund over a month ago, when it became clear that we would not be able to travel. All we have got from trip.com are (rare) answers saying it's their 'suppliers' fault, not their own and that there is no possible way they could offer a refund, which we are sure is illegal, seeing the current international situation. Avoid Trip. Com at all costs. Unprofessional, unhelpful and they will just send you nonsensical e. Mails, filled with phrases that mean nothing, apart from 'no refund'. The sooner these so-called companies are closed for good the better. 1 star is really too much, there should be a no star option.
Didn't let me know my flight was cancelled until 5 days before departure despite the airline informing them 7 weeks earlier! At which point all good replacement flights were filled, and I had to travel for 10 hours instead of 2, with a stop over for 5 hours!
Then when I contacted them they refused to take any responsibility, suggesting 5 days notice was more than acceptable and that nothing could be done, blaming the airline.
Hi Jake D.,
Thank you for bringing this to our attention, and I am sorry to hear that you have a concern about the flight status. Please know that we have all the intentions to help you. Rest assured that we are always here to help you in any way possible. We can get this further clarified if you can be so kind by sending us booking and contact info at en_servicemanager@trip.com to investigate.
To help us differentiate your concern from others and ensure the quickest reply, please include {sitejabber} in your email subject.
Thank you for your cooperation and understanding.
Best regards,
Lauren
Trip.com
February 2022 I purchased two one way tickets from trip.com within 3-4 Hours I cancelled the flights.
After over 50 Emails phone calls, they keeps telling me that they are looking into it. I have provided them with proof that United Airlines have refunded the money but still no result. 8 months have passed.
If anyone is interested in filing a class action law suit let me know. We are being ripped off I can not understand how they can still operate in the US
Dear Farid A.,
Thank you for bringing this to our attention. I regret to learn that you have encountered inconvenience. Kindly know that this is not the service we want you to experience. We would love to assist you in any way possible.
To assist you further, please kindly follow the below steps:
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {SiteJabber}
We look forward to your response. Your understanding is much appreciated.
Best regards,
Amber
Trip.com
I should have done my homework on trip.com but didn't which lead to me paying $100 in cab fares and $60 in checked luggage only to find out my flight was cancelled. All the airlines were sold out. I finally got another flight and trip doesn't put your info in when booking they use theirs so I never got my new flight confirmation. The company is a joke and if you read this review and book with them it's your own fault for what you get. There's a reason it has a 1 star.
Hello Debra K.
Thank you for your feedback. We feel terribly sorry for the unpleasant experience that you came across, and please accept our apologies. It is such a regret that your flight was canceled but you didn't get updated from our end. Please let us check the issue for you and allow us to redeem ourselves to you. To assist you better, please send us detailed information about your concern and your booking details to en_servicemanager@trip.com. Kindly include {Sitejabber} in the title of the email so that we can differentiate your concern from others and assist you better. Thank you so much for your kind understanding.
Best Regard
Daria
Trip.com
I had four flights cancelled due to the pandemic and only one of them has been refunded. I have been in constant communication with their support for 7 weeks and I keep being told different things by different people. It's just endless excuses and templated responses.
You should get your refund any day now...
We're still waiting on the airline...
We will update you as soon as we know more...
I'm so sick and tired of it. The money NEVER arrives and they NEVER get back to you. This is the worst experience I've ever had with any company, ever.
I'm a frequent traveller and I will not be booking with Trip.com in future.
Only gave 1 star because you can't give none
Happy to take your money but when flights get cancelled they are worse than useless.
They have no idea what customer service is and any agent you deal with definitely does not check history and gives you the same blurb then put you on 3 minute hold so they can find the next bit of the script or email claptrap saying we will do this then they can't.
They are not authorised to even sell flights on behalf of the airlines!
Total rip off merchants using Chinese phone number and address to book so when you contact the airline you can't even get through security.
Hello carol C.,
Thank you for taking the time to leave us this review. We are sincerely sorry for this unpleasant experience that occurred. We'd love to investigate your concern about the name amendment in the booking. Please follow the below steps for further assistance.
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {Sitejabber}
Thank you for your cooperation and understanding. We are waiting for the next time cooperation.
Best regards,
Kevin
Trip.com
AVOID AT ALL COSTS if you don't want a headache. Booked a ticket for myself and 2 kids, but they split into 2 tickets allocating me to seat separately with 2 kids under 10. They said its airlines policy but I flew so many times with the airlines and never had a problem. Booking through opodo etc was all good. Just trip.com have a silly excuse blaming on airlines when I fly with them few times a year. They did not bother to put 100% into sorting issue, the easiest option was to blame me on making the mistake(which I definitely haven't) so then blamed airlines. Will never ever use their service. Totally useless.
Dear Mo M.,
Thank you for bringing this to our attention. We are genuinely sorry for the inconvenience in the booking experience. We would love to check your concern.
Please follow the below steps for further assistance.
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {Sitejabber}Thank you for your cooperation and understanding.
We look forward to your information.
Best regards,
Una
Trip.com
Trip.com, like several third party companies, has zero qualms using squalid practices. Your money doesn't directly pay for the ticket. Instead, trip uses their own card and vouchers which offset what their card doesn't pay, which allows them to state that what balance due to the airlines doesn't match what the ticket price was. I found out the hard way when I arrived for a flight I had already paid for and was told "there's a balance due, sir."
Dear Michael S.,
Thank you for bringing this to our attention. I regret to learn that you have encountered inconvenience. Kindly know that this is not the service we want you to experience. We would love to assist you in any way possible.
To assist you further, please kindly follow the below steps:
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {SiteJabber}
We look forward to your response. Your understanding is much appreciated.
Best regards,
Catherine
Trip.com
Literally the worst company I have ever had to deal with. We booked flights through them right before quarantine restrictions went into effect. They have been absolutely awful about any form of refund or credit. Every time I email them they have some new excuse as to why I cannot get a refund/credit. Very dissatisfied with their customer service.
Hi Shannon E.,
Thank you for bringing this to our attention, and I am sorry to hear that you were having difficulties with the refund request. Please know that we have all the intentions to help you. Rest assured that we are always here to help you in any way possible. We can get this further clarified if you can be so kind by sending us booking and contact info at en_servicemanager@trip.com to investigate.
To help us differentiate your concern from others and ensure the quickest reply, please include {sitejabber} in your email subject.
Thank you for your cooperation and understanding.
Best regards,
Andrew
Trip.com
Last year my flight was cancelled due to pandemic, so they give me a 1 year credit and now pandemic is still going on, I'm trying to get my money back but this company is giving me a hard time! Who would want to travel for pleasure at pandemic times? I will never ever use this company to book my flight anymore! Worst experience ever!
Hi Jerlyn H.,
Thank you for raising this to our concern. We regret to learn that your flight was canceled by the airline, and you'd encountered difficulties with the refund method. It is not our intention to add more frustrations to our customers. As an online travel agency, we need to abide by the airline company's policy. I am hoping we can still redeem ourselves to you and keep your business with us. Kindly contact us directly at en_servicemanager@trip.com to help you further.
Kindly include {SiteJabber} in the title of the email so that we can differentiate your concern from others and assist you better. Thank you.
Best regards,
Edra
Trip.com
Not recommended at all! The customer service is not responsive and their only answer for any question or request is that they have no authority to do anything. Whats the point of selling a ticket if you have no control over it. Absolutely waste of money. Don't be fooled by the lower price. It's worth of paying more but being confident that you can get the required support.
Dear Shahrzad A.,
Thank you for bringing this to our attention. We are genuinely sorry for the inconvenience caused to you and would like to investigate further into your concerns.
Please follow the below steps for further assistance.
1. Kindly provide us with your detailed concern, booking number, passenger/guest name, and reserved email during the booking at en_servicemanager@trip.com
2. Please include a specific indicator in your email subject line: {Sitejabber}
Thank you for your cooperation and understanding. We look forward to your information.
Best regards,
Una
Trip.com
Booked a car rental via TRIP.COM.
On the pick-up day car store had no appropriate car to rent. They ensured me there will be no charges as it was their mistake.
However, TRIP.COM is still (4 weeks after) to refund. Number of emails exchanged but it seems taht after while they switch to the beginning of conversation and repeat all (nonsense) steps again. I am feeling to be in some time loop with them.
Never use TRIP.COM
Hi RADENKO D.,
Thank you for your feedback. I apologize for any unsatisfactory service you received from us on your Car Rental. I know my apologies wouldn't be enough, and please allow us to help you further with your concern. Rest assured that we are always here to help you in any way possible. We can get this further clarified if you can be so kind by sending us booking and contact info at en_servicemanager@trip.com to investigate.
To help us differentiate your concern from others and ensure the quickest reply, please include {sitejabber} in your email subject.
Thank you for your cooperation and understanding.
Best regards,
Destiny
Trip.com
I have reported them to Fair Trading awaiting the outcome. They sold me 20kg luggage allowance, but as it turned out only one way!
It did not say anything on the website nor invoice. I had to find out the hard way. No refund at all, just stating that it is not refundable
Dear lori l.,
Thank you for bringing this to our attention. We are genuinely sorry for the inconvenience. We would love to check your concern.
Please follow the below steps for further assistance.
1. Kindly provide us with your detailed concern, booking number, passenger/guest name, and reserved email during the booking at en_servicemanager@trip.com
2. Please include a specific indicator in your email subject line: {Sitejabber}Thank you for your cooperation and understanding.
We look forward to your information.
Best regards,
Una
Trip.com
I made the mistake of once booking with trip.com. It was a very unsatisfactory experience but far worse afterwards they kept spamming me with offers and junk email. Despite clicking on the unsubscribe link at least 3 times the spam continued waking me at any time. I eventually found a way to contact them and told them there was no chance of me ever using them again and please delete all my detail which they said they would but it simply reduced the frequency for a while now 2 years later it's ramping up again. I advise you to avoid using them at all costs.
Hi Rod D.,
Thank you for bringing this to our attention. I'm sorry to learn that you have a concern about unsubscribing our service. We want to apologize for the inconvenience in this situation. Please note that this is not our intention. We are committed to double-checking your concern to assist you further.
To do so, please kindly follow the below steps:
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {SiteJabber}
We look forward to your response. Your understanding is much appreciated.
Best regards,
Evon
Trip.com
Overview
Trip.com has a rating of 1.3 stars from 1,131 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Trip.com most frequently mention customer service, full refund and credit card. Trip.com ranks 440th among Hotels sites.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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Dear Stephen W.,
Thank you for bringing this to our attention. We are genuinely sorry for the inconvenience in the refund delay. We would love to check your concern.
Please follow the below steps for further assistance.
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {Sitejabber}Thank you for your cooperation and understanding.
We look forward to your information.
Best regards,
Una
Trip.com