Trip.com

It took quite a few days and the help of the hotel manager to resolve this issue. Our hotel has strict covid policies and had said they would gladly refund the full amount and apply to the later stay once my covid test was shown and my illness was over-with. They told trip.com this very message and said trip.com told us differently. The third call to both Trip and the hotel is what did the trick. We were on the property with the manager when a third attempt was made to get a refund. The manager, seeing our dilemma agreed to take the third call from Trip, but proceeded to tell them that the tactics were ending on harassment. I agree. Harassing us and the hotel. The thrid agent was much more empathetic and understood that they could either resolve it with us and the hotel (their supplier) or we could dispute the charges with our credit card. The third agent was very kind and helpful and finally agreed to give us a full refund which we could apply to our modified reservation. One should not have to fight so hard to make a change in a reservation. A hotel will likely drop a third-party agent who sees no issue with telling a client to show up (even with Covid) or no refund. And, I will never use a third party again. The hotel itself was so accommodating that there is no reason to use a third party.

If I can give 0 star, I would give 0 star, Don use this company, it is a scam, I booked the tickets on January 2019 as Covid so the flight was cancelled, They sent me a Email said will give me half of my money a Voucher of Air Asia and half of money cash refund and will process in 6 working day( I am still waiting for my money) but never give me my money and give me a fake voucher code, I sent other Email to this company until now 2022, they said it was already refunded, such a lier I told them I never received any money and ask them send me proof of refund, they never did. Of couse the voucher code still invalid.
I sent over 26 Email to them, I don't think I can get my money back as I saw a lot people have the same experience, I am here to write the review just wanna warn everyone don't waste your money and time on trip.com

First Lion Air canceled my flight less than a day before the flight. So I rushed to buy a new one with a different company. And then Lion Air informs me that my ticket is actually changed (not canceled). So de facto they made me pay for two tickets, fraud borderline.

Since i bought the ticket via Trip.com, they stepped in and actually took responsibility for Lion Air horrific mistreatment of myself as their customer. It was Trip.com that refunded me for the unused ticket.

I must say, i fly a lot (Gold Status on both StarAlliance and OneWorld), I was very impressed by that. I was personally approached by Trip.com representative name Cobain, who literally showed actual care and attention. He offered that Trip.com will refund me until we get an answer (probably never will) from Lion Air.

In a reality where Airlines completely ignore misjustice cussed to their customers once fully paid on a regular basis, the Trip.com approach is in particular unique. Thank you Cobain, I very much appreciate you and will definitely prefer using Trip.com from now on.

Scam don't waste your time and money. There are no authorities in customer service no one can help you.

Do not use this travel agency for anything! Their customer service is the worst I've ever experienced. I had to get a ticket for a flight reissued and the only person I was able to speak to, Daisy, couldn't understand what needed to be done. I had her speak to the airline directly to explain the situation and still Daisy could not reissue the ticket. I asked to speak to a manager or have a manager call me back and Daisy said that they were too busy to speak to me. She would not reissue the ticket while I was on the phone, said it would take too long and they could not tie up the phone lines. I missed my scheduled flight because of this. She said she would reissue the ticket for a different flight, whatever was available, I would have no say in which flight, then I just had to wait for someone to call me back once the ticket had been reissued. She puked not give me her direct number, or a number for her manager, nor would she tell me the name of her manager. I've used them in the past for booking airport transfers and both times the driver didn't show up. One booking had a disconnected phone number for the driver. The other time the driver was given the wrong time for pick up. I will never use this company ever again and plan to tell everyone I know to NOT use them!

They mispelled my name on purpose and tried to charge us with unreasonable fees and told us to just cancel the booking which is a 95% loss!
Bought theticket for $450 and said they could refund just about $88.
THEY WILL STEAL MONEY OFF YOU AND WILL NOT HELP YOU EVEN YOU CALL A MONTH, A WEEK, A DAY OR AN HOUR BEFORE YOUR FLIGHT. SOON AS THEY CONFIRMED YOUR BOOKING THROUGH EMAIL THEY WILL NOT BE RESPONSIBLE NOR HELPFUL FOR ANY CIRCUMSTANCE. THEY WILL PRETENT TO DO SOMETHING BUT WILL LEAVE YOU ON HOLD WHILE THEY SIT THEIR ARSES WHILE THEY STEAL MONEY AND LAUGH ON HOW EASY THEY ARE GETTING MONEY OFF YOUR POCKET.
DO NOT BOOK!

I'm writing this as my flight is leaving me just because of ONE LETTER mispelling.

CTRIP SHOULD NEVER BE TRUSTED!

I'll preface with I don't care about their threats. Anyway, I booked a flight a few weeks ago, and while I was finalizing the purchase, the page wouldn't load, so I refreshed. All of the fields were still populated, so I hit purchase again; everything worked as planned. Within a few minutes I realized when I refreshed the page, the dates defaulted to something other than what I wanted. I attempted to adjust it on the site, and it wouldn't work because of an "error" on their end. I called and sat on hold forever. Then as I described what had happened I got "disconnected" I called again, but had other things to do and couldn't sit on hold all day. I also sent an email was never responded to, so I just went ahead and did a chargeback with Amex. Today, I received poorly translated email from Trip saying they were going to involve the authorities and seek restitution. They also say in the email I was intentionally misleading. I really don't think I was, and I also really don't care. Don't fool with them.

I have booked a flight via trip.com for my helper. This is actually the second booking for the flight. Mine is a transit flight.

First booking- they cancel the flight from Yangon to Kl, but proceed with the flight from Kl to Sin. How can my helper fly to Kl, when the first flight is cancelled? I demanded for a refund, and due to the mistake one of the staff replied (agreed to refund me), they have no choice but to refund.

As I thought is a one time off thing, I gave them another chance and make a second booking. This time round, they change the date of the flight, from 7th May to 4th May. This is acceptable. But 3 days ago, they make another changes! They change the flight from kl to sin to 12.25pm, and my flight from Yangon is 12pm. What a unreasonable change is this! I demanded for a refund but what the customer service reply is non-refundable, only flight change. But the timing they provided me is all long transit flight!

And when I called to demand a refund, they told me to try for another flight change, I told them I'm sure there will be changes again. They said maybe this will be a confirmed one, I said u said maybe means you can't guarantee as well. He actually replied me that they don't own the airline. Such an irresponsible reply. They should just close down their platform if they do not want to be responsible in anything. What for we book via trip.com when it is so insecure.

This is seriously the worst experience I ever had while making a flight booking.

On a flight booked on trip.com i had made the first leg of my return flight, when I disembarked from the plane and turned my cellphone on I received a text from the airline that the next leg of my flight was cancelled, not from trip.com. I called trip.com and their agent told me they would contact the airline via email and I should wait an hour and they would call me back. After more than an hour and a half they still had not called, so I called them back and they stated I had to wait longer as they have not heard from the airline. I was not waiting any longer, I called the airline and they stated they never received any email from trip.com. The airline agent had me re-booked within 5 minutes on another airline, had I waited any longer there would have been no seats on this flight and there were no other flights to make my remaining flights on time and would I have had to wait longer to either rebook or have to pay for new flights.
A couple of days after I returned home I received an email from trip.com that my flight was exchanged and I needed to contact them. Why? I rebooked my own flight while they sat on their hands. Will never use them again as they do not provide customer service.

Horrible experience! Do not ever book with trip! We booked the flight and hotel bundle but to our horror our hotel confirmation was not confirmed with the hotel side! Customer service would tell us that the booking was confirmed, sent us many emails with new booking numbers and tell us to contact the hotel directly! The staff was not helpful and we encountered even staff - Bella Xia from the Shanghai branch who was yelling back at us!

Help us understand why you advertise a bundle product which we paid for in full yet we end up being penalised due to trip's lack of proper implementation

Furthermore we spoke to many staff -Weel, Realyn, Gladies- told us they would need 24 hours to investigate (not sure what they are investigating since they themselves said the booking is confirmed) but after 24 hours we were told to wait another 24 hours - make it make sense

Our trip is in two days lol wonder how many 24 hours they will make us wait

For a company that is supposedly reliable they are giving off scammer vibes tbh

Trip.com have got to be the worst (and this is even kind) travel agency out there. They are incompetent, INCONSISTENT and complete time wasters. They also are all based in Asia and have terrible English language skills, so expect massive comprehension and communication issues. If you ever need to change anything on your itinerary, you may as well forget it as they will take you on this never ending ride of endless emails and incoherent babbling.In fact, I'd daresay this business model is intentional to frustrate you into walking away and leaving your money behind. I have never been so frustrated and appalled at this level of service. I am surprised they have not shut the company down at this point because service this bad should quite frankly be outlawed. They also will typically lure people in with their fake discounts. Please do yourself a favour and stay away! Pay the extra to protect your mental health. I WILL NEVER EVER EVER DEAL WITH THESE SHAM ARTISTS AGAIN! I wish I could give them zero stars as one is entirely too generous!

I lost a reservation at a hotel because of this website. Wanted to change departure date. Never again!

My experience with this company is terrible. If I could give them less than one star I would.

I had a flight from London to Vienna booked with this website. The flight (which was with Wizz Air, that I do not recommend as well) was canceled 4 HOURS before the departure time.

Neither Trip.com or Wizz Air offered any kind of help. Not even an alternative flight or day. They said they could only give me a refund for the flight (even when it was canceled the same day 4 hours before). So once I was in the phone with Trip.com because I had to request the refund with them, I asked to cancel my return ticket as well. The customer service person told me that it was taken care of.

My surprise when I receive the refund a MONTH LATER is that they just refunded one of the flights. Long story short, Trip.com NEVER answered for the return flight that they have told me themselves it was canceled. I was never refunded for this. And the multiple times I tried to reach out about this, they said it had to be handled with the airline. Which makes NO SENSE since they were the once that told me they had canceled.

NEVER AGAIN.

TLDR; They are charging me $300 to use my voucher of $420.

I booked a flight that cost about $420. Due to Covid situations, I had to change my flight which cost about $300. I took the hit. At this point, I know it is a possibility to have to change my flight again in the future. So I called to enquire whether I can change my ticket to a flexible one so I don't have to pay $300 each time something happens. I was told I can cancel my flight and book it when I am certain of my flight date. I was also told I won't be getting a refund, but I will receive 'credits' that can be used any time before May 2022. I have a tight budget, so I was not going to cancel my flight if there were any fees involved. I asked multiple times if there were any fees, and was told that I will ONLY have to pay the fare difference. Standard. So far, so good.

I try to rebook my flights. The cost is $10 more than the credit I received. I call to use those credits. I am told the fee to use my credits is... $300?! Here is an excerpt from their email: "based on your ticket policy, confirm and proceed to flight credit, cancellation fees will be not involved however once you want to use your flight credit, fees or charges will be applied and you may rebook your flight credit with the same flight destination."

So apparently I have this "credit" of $420 but to "use it" I need to pay $300. Has anybody else heard of this "credit opening fee" they keep referring to? I have never heard of such thing. So far, I have payed more than $1000 and I don't have a flight! AND I have to pay $300 to book that flight?! I feel manipulated.

Do not, by any means, book ANYTHING with Trip.com. I booked a hotel in Japan with them and when I arrived to the hotel at 1030pm the door was locked and there was a note on the door saying to enter the code that was sent in an email 24 hours prior to check in. I never received an email with any check in instructions so was forced to walk around the city trying to find a hotel to no avail due to no vacancy anywhere (multiple events being hosted in the city that weekend). I contacted Trip.com at 630am the following morning and they said they would contact the hotel and follow up with me in 1 hour. Right before an hour had passed I received an email saying it would be one more hour, then another email another hour later etc. After 8 hours had passed I followed up again and got the same run around. They kept trying to stall and I told them I wasn't waiting more than 5 minutes and they finally sent me the code to check in. I have requested a refund for the night I didn't stay at the hotel since I was never sent the instructions to access the hotel and they are refusing to issue it. I'm not 100% sure but it seems all their live chat "people" are bots—I have live chatted with over 5 different "people" throughout this but they all have the same responses and language to all the questions. The company is a scam.

My flight was cancelled and they kept my money. Total scam. Avoid at all costs, don't go for the deal, they'll just take your money.

Booked a hotel online last week on Ctrip. Found out that we had mixed up the check in dates by mistake. There was alot of going back and forth between us, Ctrip and the Hotel that we were booking - Regal Airport Hotel Hong Kong. This is my first time dealing with Ctrip, and safe to say will be my last time dealing with Ctrip and Regal Aiport Hotel. Ctrip's customer service is bad, they do not seek alternative but instead insist that nothing can be done and request that we reach out to Regal Airport Hotel. Regal Airport Hotel insisted that we can only change our booking via Ctrip. I have dealt with Agoda and Expedia prior and have never experienced such bad and unhelpful customer service. PLEASE NEVER BOOK VIA CTRIP. (Spoke to Michelle and Ziki from Ctrip via the phone, and Win and Karen from Regal Airport Hotel).

I give them one start because I cannot give less. We had a flight originally from Spain to Sri Lanka. 1 month before the flight, they tell us that our flight back has been changed from the original date (4th of February) to the 7th of February. 3 days later with landing 4 days later!. In the email, they said to contact them to either request another flight, or to accept the change. We contacted them to change the flight, and they rejected the request. This happened 14 times. 14 times we requested a different flight of return because we cannot go back to Spain 4 days later. Lastly, we escalated the case. Their answer" 3. If you decide to cancel the whole booking, the full refund request must be completed before 13Jan2023. After the deadline, the full refund will be no longer available.

Also, if you want to take the alternative flights the airline provided, leaving on 23Jan and returning on 07Feb, please also let us know as soon as possible in case seats are sold out. Because we can't occupy seats without your final confirmation. Also it need to be completed before 13Jan2023. ". So basically, with 3 weeks left for our trip, we need to request a refund and pay a new flight after the flights increased the price by 30%. DO YOURSELVES A Favor, AVOID TRIP.COM. IT IS NOT WORTH YOUR 30 EUROS LESS.