Trip.com

The amount of times their system has changed the dates from when you book until you get your email. I could fly first class.
Do not use them

I booked a flight leaving Italy about a month ago back to the US, however I'm unable to get on my flight because I've tested postive for covid and the US will not allow me back in the country until I test negative so I can't take the flight I booked. This is completely out of my control.

I contacted Trip.com seeing if there was a way to get a voucher or a refund on my ticket so I could book a new flight back to the US when I test negative. They won't help me out even a little bit. The lady I talked to said they can't refund or give me a voucher but that they could cancel my flight and would CHARGE A FEE for the cancelation. How does that help at all, why would I cancel if you're just going to charge me? Seriously?

Trip.com literally just took hundreds of dollars from me and will probably resell my tickets to someone else and make more money. This company has no soul and does not want to help their customers AT ALL. They just want your money and don't care if you're stuck in foreign country without a ticket home because they wouldnt refund you. Please avoid this awful company and don't give them your money.

We booked a flight from Hong Kong to Atlanta through Ctrip on 4/14/2017 on American Airlines. We checked in and were given our boarding pass. When we were boarding, the staff informed us that our ticket is not valid. American Airlines personnel said that they were not honoring tickets issued through Ctrip. American Airlines claimed that Ctrip is allowing fraudulent bookings through their sites. They called Ctrip and asked to refund our money. The Ctrip customer service agent said that the booking is valid and wouldn't refund our money. American Airlines confiscated our boarding pass. We were stuck with no tickets and no refund. Ctrip didn't take any responsibility for any issues that developed. American Airlines personnel told us that we can buy tickets to Atlanta for full price. We didn't agree to buy them. Our original flight departed and we were at the boarding gate for three hours. Neither CTrip or American would take responsibility. The American Airlines manager finally called security and four men came. We thought that we would be dragged out of the airport. We kept our calm and the security guards were friendly. Finally CTrip promised us a refund. We bought tickets and waited for our flight. Grateful we weren't forced to leave but still didn't know what the original issue or problem was.

I booked 2 tickets to travel back from Vietnam to the Netherlands after our honeymoon. When i got the tickets i saw i made a big mistake. I Booked for 1-12 instead of 1-1
It scared me and in panic i tried to cancel the order. As it al was in the German language, i dit not understand exactly what it said.
Moments later i get an email that it is canceled and i get 69 dollar back from the original 884 dollar i payed.
Contacted Trip, but they would not do anything to help me. So they earned more then 800 dollar and had to deliver nothing.

I contacted the airline company and they told me that no tickets were booked, so they just keep my money.

First we had contact via email. Just now i received a long call from the UK, but that was actualy only to say, sorry but we keep your money. I asked to speak to her boss and she said to put me on hold. But she hung up on me.
I am asking here if people who had a simmilar problem with this company, please contact me, so we can claim our money as a group. You can fing me on Facebook with the name Ben Aarts. I live in Curaçao, so you know you found the right person.

I recently had the misfortune of booking a flight through Trip.com, and I must say it has been an absolute nightmare dealing with this company. My experience has left me not only frustrated but also deeply disappointed in the lack of professionalism and ethics displayed by Trip.com.

The root of my discontent lies in their refusal to issue a refund for my ticket, despite valid reasons for cancellation. The customer service I encountered was nothing short of appalling; the representatives were unhelpful, rude, and seemed completely uninterested in resolving my issue.

Upon realizing that I needed to cancel my trip due to unforeseen circumstances, I promptly contacted Trip.com to inquire about their refund policy. To my dismay, I was met with a barrage of excuses and bureaucratic red tape. The representatives I spoke to were uncooperative, offering no assistance in navigating the complicated refund process. It became abundantly clear that Trip.com values profits over customer satisfaction.

What shocked me the most was the blatant disregard for consumer rights and the refusal to acknowledge the extenuating circumstances that prompted my cancellation. It's disheartening to see a company behave so callously, especially during a time when understanding and flexibility should be paramount.

Furthermore, the lack of transparency in their refund policies is a major issue. The terms and conditions are buried in fine print, making it easy for Trip.com to exploit unsuspecting customers. It's evident that they prioritize maximizing their profits rather than fostering a positive customer experience.

In conclusion, my experience with Trip.com has been nothing short of a nightmare. I strongly advise anyone considering using their services to think twice. The lack of customer empathy, unprofessional behavior, and refusal to issue a refund make Trip.com a company that I cannot, in good conscience, recommend to anyone. Save yourself the headache and choose a more reputable travel agency that values its customers. Trip.com, you've lost a customer for life.

L booked as the price is lower than other sites, l ended up paying 30% more, do not trust to their deals.

Trip.com is the worst website I have ever used! I booked a hotel in Mexico, the confirmation I received from Trip.com said that at checkin I would pay $2.30 as local taxes and that is all. When I arrived at the hotel the manager there wanted additional 200 Mexican pesos for some extra taxes($9.46) and on top of that they said I need to pay 150 pesos ($7) for breakfast which was mandatory otherwise I would not be able to login. I already paid $50 for the hotel which Trip.com guaranteed were all the charges and nothing more! For close to $70 I could have gotten a nice hotel on the beach! When I contacted Trip.com they said there are no extra charges that the hotel is asking and that I just didnt want to stay at that hotel. I also recorded a video with the whole conversation with the manager at the hotel. Even after proving that Trip.com is not right they still did not want to give me a refund because they said the hotel was holding the room for me. While the hotel was sooooo empty I saw no one there at all except me! After being on the phone back and forth for 2 hours they offered be $8 back as courtesy for my stressfullness and desperation. What a joke and if I were you I would never book with Trip.com again and Good Luck!

I strongly advise against using trip.com, as their customer service is incompetent. It all starts with Yamina yelling at us over the phone when we try to understand why our flight was cancelled on the day of our departure, basically it's not her problem, you're on your own. Every time we reply to an e-mail, we get another caller who, of course, doesn't get to the heart of the matter. Whether it was Moussa, Gloria, Johnatan, Amanda, Nora, Georgina, Beatriz, Carolina, John or Myrian, not a single one was able to resolve the situation or offer us a commercial gesture to compensate for the additional costs of modifications and accommodation linked to this cancellation. Finally, Kaya was able to end the conversation by not answering any more of our messages - the holy grail of so-called "customer service".
In short, don't use this service provider, because in the event of cancellation, you'll find yourself grounded and wasting your money without being able to recover it because of their incompetence.

The ticket price showing 585$ after buying my bank deducted 631$ extra 49$. I sent message and robot was replying me. Avoid avoid they are scammers

Worst company! With worst customer care service! Cheats!
They are not giving my ticket refund or even a voucher!
Booking reference- LEKZYK

Terrible. Have messed up my booking and cannot fix. It will now cost me a fortune at the airport. I wish I had seen their ratings before I used them

The worst booking portal in the world. DO NEVER EVER TRUST THESE PEOPLE. The hotline center only speaks Indian or Chinese. They are liars, thieves and irresponsible employees (Terrible service)

I have exchanged more than 25 emails with these guys in the past 3 days.

Honestly if there was a 0 star option I would apply it. This has to be arguably one of the worst customer services I've ever received. Everything is generic responses and you never receive a response from the same person when you email them so there's not much continuation of communication. It's a new person and frankly it's like trying to explain the entire thing over from the beginning. It's incredibly jarring.

It all started when I was set to board a flight to Tanzania from London. The day before my flight I get a notification saying flight time changed, then 30 minutes later I get another notification saying changed again. I went to sleep that night and I had an early flight so I got up and went to Heathrow, little did I know my flight was changed for a 3rd time but only came to find out when I reached Heathrow. There were a whole host of other issues along the journey but that's where it started.

If you have any issue with your flight then I can almost guarantee you won't get help from trip.com

You better pray and hope you have no issues with your flight. Because if you do like I did, then forget about it. Your screwed!

Lesson learned: pay extra money and book directly with airline the assistance will be better. Anything can happen.

Companies like trip.com just want to make a quick dollar then shy away when it's time to help.

I'm not certain if I will live to see another day. But I know for certain, I will never ever book with trip.com again even if it means I have to pay hundreds more elsewhere. I'll take it on the chin.

I booked a flight through trip.com, I paid and received my confirmation. After arriving at the airport and waiting over two hours I was told by the airline that I would not be able to board the flight and that because I booked through trip.com, the airline could not assist me with booking a different flight but trip.com could. I contacted trip.com, I spoke with an agent, he asked to speak to someone from the airline, I was able to get him in touch with someone but it sounded like he had no idea what he was talking about, he kept trying to give the agent a reference number, she kept explaining to him that all of their codes only contain letters. She had a manager come over and they didn't know what the trip.com agent was talking about either and said it was strange for a booking company to try to speak with the airline. Originally, the agent said he would be able to rebook me on another flight, according to the trip.com booking guarantee, since it was not my or the airlines fault. After over an hour and a half, the agent said he couldn't confirm whatever information he needed to confirm(evenafter asking repeatedly, he would not tell me what information it was that he was looking), there was nothing he could do to help me and couldn't rebook me. After reading other reviews online of similar situations, it's clear the whole booking guarantee is a scam.

Dont book any flights on them. They input the data incorrectly then blame it on you and charge you a change fee. Unbelievable

If you need a cheap flight in China ask a Chinese friend to help you book a flight. This site is 4 times more expensive than a non 'laowai' site. Ie a site aimed at 'foreigner prices'. For example my tix cost $1630 RMB. My student bought me a tix for $400RMB for the same trip
Secondly they have a refund policy that they do not honour. I needed to cancel a flight. I phoned them to cancel. The service was good and helpful. But I received no confirmation Email so I contacted them again and received an email telling me that I fit the criteria for a refund. This was all over nearly two months ago. I have contacted the company several times in the interim to ask about it. I received an email telling me my refund had been processed which it had not been. Then they blamed my Australian bank (Mastercard Platnium) for the delay. So they simply don't give you your money back. I have since lodged a complaint with my Australian bank to make these (insert expletive) cough up the money. And I'm telling all to stay away

Few days after a booking a trip with them, my credit card being charged for the amount of $ 2365.33 for an hotel somewhere in Mexico.