Trip.com

Don't use trip.com you will have no customer support or help to refund air tickets we your trip is changed or canceled!
Total scam no backup

I have booked air ticket thru trip.com, ticket was from MAA (chennai) to EDI (Edinburgh).
In Paris (CDG) I was not able to collect my checkedin baggage as it has required to valid france VISA.
But I was able to proceed my travel to Edinburgh(by AirFrance) as it was within same Terminal.

I kindly request you to send bagage to Edinburgh(airport) or my Edinburgh home (95,Parkhead Avenue,Edinburgh, EH11 4SD, UK)
I can also come and collect my baggage if it is anywhere in Edinburgh.

Transit/connection flight:
MAA (Gulf air)-> BAH (Gulf air) -> CDG(AirFrance) ->EDI

Date: 2023-01-09
Booking No: *******8495

I booked my flight through trip.com and purchased their 100% refund coverage. Less than 24 hrs later I need to change the name on my ticket and so I reach out to customer service who informs me I cant change the name but I can cancel the ticket and rebook with a full refund because I booked less than 24 hrs ago. Strange because there is an option to modify the ticket on their app but the agent says the airline doesnt allow this. I then talk to another agen, who first says I cant get a refund but can change the name with fees (cant tell me how much though) but then says he is wrong and yes I can get a full refund by placing a request with their management (I should have seen this red flag) and am told i will get a refund for the flight and a request for the insurance refund is put in as well. Hours later I get an email saying any refund is subject to the airline and its possible i wont get a refund at all! There is then zero mention of the extra payment for the insurance plan and once the ticket is cancelled it cannot be reissued. I AM LIVID. They completely misinformed and lied to me and I LOST OVER $1,700. Dollars with no promise of a refund. I then went to check with the airline directly and there are no flights available to book for that day and the airline is cancelling flights and filling for bankruptcy! TRIP.COM IS A COMPLETE SCAM

It is fraud website. Pathetic customer service. Please beware of the fees, they charge any amount in fees

I booked two round trip flights with trip.com to Manila, Philippines from Hamburg, Germany. Unfortunately, a portion of the flight got cancelled, (Hongkong-Manila) presumably due to corona virus. When we learned the news, we were very understanding, and I called right away. The customer service representative informed me that she would book a new flight for us with an alternative route and alternative airline. After calling a few times, I was told the ticket was being processed, however, after waiting a week or so, we were informed that due to company's policy they could only give us a full refund. I spoke with a customer representative once more and said that it would not be an option and that we needed a new flight. She said that the manager would investigate the case. We were told that the customer representative we spoke to initially, gave us the wrong information and therefore the company would book us a new flight. We've been on the phone with customer representatives for over three weeks now. First we were told it would take approximately three hours to process the new tickets, then we were informed it would take 24 hours, then they said a week. There's lack of communication on the company's side. It's frustrating because we are meant to be flying out in little over two weeks with no tickets yet. I'm understanding of the customer representatives that's why I gave two stars, however the company is terrible and unfortunately, I probably will not be booking with trip.com anymore. It's very unfortunate. However, with that being said the representatives from both Germany, and United Kingdom, were very understanding and we thank them for trying to resolve this issue.

I recently had an unfortunate experience with Trip.com that left me feeling extremely dissatisfied. My interactions with the platform have been marred by several issues, and I believe it's crucial to share my feedback to highlight the problems I faced in the hope of improvements.

First and foremost, I had an ongoing issue with my rail card not displaying on my Trip.com account. This issue was initially reported 15 days ago, and despite multiple attempts to seek assistance, I have received no response or resolution. The lack of communication and progress on this matter was deeply frustrating and stressful.

Furthermore, I had requested a refund for a London to Plymouth train journey, and this request was not acknowledged or processed. The absence of transparency and responsiveness on this front added to my frustration and inconvenience.

The cumulative impact of these issues on my mental health and overall experience with Trip.com has been substantial. The stress and inconvenience I endured were not at all what I expected from a reputed travel platform like Trip.com.

I believe in the importance of effective communication, quick issue resolution, and transparency when it comes to handling customer concerns. Unfortunately, these aspects were lacking in my experience with Trip.com.

I have also reached out to Trip.com via email to request compensation for the mental distress and inconvenience I experienced due to these unresolved issues. I am hopeful that Trip.com will take this feedback seriously, address the problems at hand, and consider improvements in their customer service and issue resolution processes.

While I acknowledge that mistakes can happen, the way in which they are addressed makes a significant difference in a customer's perception of a company. I hope that my concerns are taken into consideration and that steps are taken to prevent similar experiences for other customers in the future.

I eagerly await a response from Trip.com, and I hope for a prompt and satisfactory resolution to the issues I have faced.

We had a very bad experience after purchasing flight tickets from trip.com. We purchased tickets for 4 (2 adults and 2 children)of us from Luton to Budapest, Budapest to Abudhabi and Abudhabi to COK (India). But unfortunately we were not allowed to board the first flight as we were not having the Schengen visa. And we missed the remaining connection flights. We called the trip.com the same time but they refused to apply for refund or cancellation.
Then we cancelled our flights from Abudhabi to India. And Indigo flight confirmed for refund. I spoke to the customer service about this and emailed all the documents and screen shot they requested for. But unfortunately trip.com just sent an email saying it is nonrefundable.
Now the Wizz air emailed me and said they will refund some amount for our Luton to Budapest and Budapest to Abudhabi flights. But we don't have any trust on this Trip.com if they will give this money to us.
Please have some kindness and empathy for your customers. Very worst experience.
Star is 0 but giving 1 as zero option not there.

Do not but from this website. The refund policy is so bad that they barely do nothing to get you a refund.

Rating should be negative. We got our ticket and itinerary for the 2nd booking and we found out that the itinerary we received is completely wrong. When we checked our 1st booking, the itinerary is wrong also. Both itineraries departure cities were the layovers!. They don't want to change it and want you to deal directly to the airline. The other way they scam you is when you call to them to correct the itinerary, they will tell you that they will respond in 24 hours. This means to say that after 24 hours, your right to changes exceeded the time limit after that you pay again.
Best way is to stay away and free yourself from the cost of money, time and stress!

For the employees of Trip.com, where is your honor and dignity? Is this the company that you really want to protect and be identified with, scamming people? Where is your conscience?

I certify that this review is true and it happened.

To sitejabber - There should be a negative mark provided because there is nothing good that happened to the transaction. Providing even 1 star means to say that there is still good that happened. To me, this company should close down because they scam people. I am marking 1 star just to be able to submit this review.

Proof of Trip.com error between mobile web page and PC web page causing cancel of flight due to reversing name - they are not responsible and try to put the blame on the customer
The given names and surnames will get reversed as of 21/03/2023, please see the video below. The key times are around 1min in and 2 min 30 seconds in, where it will be evident that in the mobile web page the given names and surname get switched compared to what happens with the PC version of the web page - the rest is for context.

Note that in the mobile browser the final accepted name under contact details is MARY ISABELLE/SMITH while in the PC browser the final accepted name under contact details is SMITH/MARY ISABELLE

As of now, not only are we not being compensated due to their mistake, but the manager kept blaming us for entering the wrong information although we sent her proof of the error on their mobile page.

So trip.com mixed up my name order of surname and given name on my flight from Wellington, New Zealand to Phnom Penh, Cambodia. I've proof that I filled it all correct and it is the company fault to send wrong one to airline.
Once found out before the flight we called them for support and we were reverted back and forth in many hours of calls to airline and trip.com until there's no options beside having to cancel my whole trip and leave the airport. The trip.com staff promised for new booked flight for me after it's cancel without any extra payment. Once call again to arrange a flight, another staff change the story and refer that it's to be investigated and no compensation or whatever and I've to wait 12hours. After 14 hours I called again, still no solutions and I'm asked to wait further. Their service guarantees mentioned clearly that if it's trip.com fault that cause customer can't onboard the flight they'll fully refund and also provide free ticket for a new one. So far we got nothing. I missed my work not sure when can I fly. Can't book new one yet as the price different is so expensive and I can't afford it. I've to pay many other extra cost to stay in NZ longer than plan, it's a real frustration, waste of money and time too.

I have submitted a review on 22 May and gave Trip.com 1 star only. Our flight was cancelled and we were never informed about that cancellation. We arrived to the airport with 3 children, had to buy a new set of tickets. Trip.com refused to issue a refund, claiming they had sent me the notification which I never received.

After 7 weeks, I have received a refund today. I have interacted with 30 Customer Advisors in 69 emails and 1 long phone call. I thank Tony, Nicolas, Anna, Sally, Nicole, Michelle, Jacob, Amani, Latifo, Daisy, Mylene, Adolph, Apollo, Rollando, Omar, Any, Juan, Drei, Leonard, Angeline, Mervin, Riona, Snow, Ella, Youseef, Martin, Raenier, Julina and finally, Maggie, for their patience. I give 4 stars to Trip.com for finally coming through - I reserve 5 stars for myself.

I tried to book some air tickets which are about 10% cheaper than other main sites. After I summited my payment, I immediately received an email with Payment Failed notification with an instruction to "submit an appeal". It not only required my credit card information but also my ID copy. It was supposed to take up to 48 hours for them to review.

I called my credit card company and made sure my credit was still active. I submitted my purchase the 2nd time. Again received Payment Failed email. I submitted my purchase the 3rd time with another credit card and received another Payment Failed email.

I called trip.com customer service and was told to appeal. I feel it is weird. Why would anyone need to prove the validity of a credit card with another ID?

Before I could submit my appeal and received 3 separate "Flight Booking Canceled" emails for my previous attempted booking. Reason: "failed to complete the payment in time". All these happened within one hour.

It is a time-waster if it is not a fraud.

The customer service for this company is SO questionable. I do not travel often and bought two plane tickets through this site because the prices were pretty good. I unfortunately ended up getting COVID right before my trip and tried to reach out to them for a refund, they were no help and said that I needed to reach out to the airline. Spirit did a wonderful job in reversing my travel credit and issuing me a full cash refund, however, the refund was sent back to trip.com instead of directly to me. After countless phone calls to both Spirit and Trip, I was told that the money would be sent to me directly from trip, but I could have to wait 6+ months. I waited 3 weeks and then had to reach out 3 MORE TIMES in order to get the status of my refund. After the span of nearly 3 months and countless inquiries, Trip.com was INSITING that I got my refund in the form of an airline voucher instead of my full cash refund, even after I provided all of my proper documents AND the confirmation directly from Spirit of the amount I would receive back and when. After sending my documents for a FOURTH time, trip finally escalated my issue and agreed to send my money back, however it was $20 less than what the airline had promised. I am still working on this matter with my bank but I will never use their services again. Stick to Hopper or buying directly through the airline, THIS IS NOT IT!

Trip.com's have no ability to resolve issues or honor refund requests. Many customers including myself are left feeling helpless and dissatisfied. My experience has been a nightmare! Abandoned for 3 days with no recourse to funds for accommodation, taxi's & food and they do not care, why? Because they already have my money and lined their fat cat pockets with it.

Trip provide a sub-standard service and if you want to waste half your life, try speaking to their customer service handlers, repeat pre scripted answers and deflect the blame for their errors, refuse to acknowledge any complaint and 10 weeks on I am still waiting for a resolution and a reply from their senior escalation team as they so call it! They do call you in the middle of the night and leave garbled messages and thats the senior escalation team following up a complaint, its so bad you couldn't make it up.

So Trip, 10 weeks on and still waiting for a full refund but again all we receive are AI duplicated blurb which is neither informative or helpful. They are rude and do not read or digest anything you say or write. They lack the necessary skills, customer support, or infrastructure to meet expectations.

There should be a box for a minus star! I hope this review deters customers from being scammed out of their money. There are good travel agents out there, unfortunately I stumbled across these cowboys via skyscanner who I have found out are owned by Trip.com Group. Never again will I use either of these two!

Update: 28/10/2023 they end your chat when challenged for details of their legal department and escalated complaints! They state that neither the handlers or managers can provide you with this information as it's against their protocol, therefore, you can not speak to anyone in authority, absolute crooks!

These Guys are worst making me wait for 1 week in the united states and didnt find any resolution for my problem on flight ticket

I booked a flight with trip.com in early March 2023 to China. However, due China government has suspended the tourist visa for Singapore Citizens due to the virus. Thus, I have no choice but to cancel the flight. I have tried calling and contacting trip.com, instead of providing me other options to solve the issue, they gave robotic replies: this is a non refundable flight, if you would like to have a refund, please liaise with the airline direct.

Why do I need to liaise with the airline directly myself when I bought the tickets from third-party seller (Trip.com)? Are you asking me to do your job for you? Also, I did liaise with the airlines myself and they told me the same thing that any request for refunds has to be made by Trip.com as the tickets are bought via Trip.com.

While Trip.com is telling me to look for airline directly to get an approval email for refund, then come back to Trip.com for refund processing. The airline's CS agent has checked for me and mentioned that there were no calls or emails from Trip.com to assist on my case for request of refund. Is this just for show to make me accept the option you give me (only tax refund based on airline policy)? Trip.com has to convince me to make your email response credible.

This is UNACCEPTABLE!

Tell me a solution and not some robotic answers!

The customer service are not helpful at all. They lied about assisting to escalate or spoke to airline employee on my issue but it was not true, because there wasnt any records from the airline side. Who to believe now?'

If there is an option to not click on the overall rating, I would have given a 0 star instead of 1 star.