Trip.com

Dont buy for them. I try to change / cancel 2 hours o bought a ticket they font care.do yoursef a favour

First of all, the tickets booked in trip.com aren't cheap at all. Since United Airlines hadn't accept my credit cards I had to book through trip.com with 25% higher price. Things were ok til I could not check-in online on airlines site so I contacted Trip.com and got responses by chat bot! No clear infirmation, just an email saying I can check in at the airport which made me feel really nervous. Then I have issues with my passport going to expired a little bit less than 6 months so I couldn't get aboard, thus I needed to change my tickets to another dates but again, couldn't get a prompt support with chat bot and robotic phone answer. It was the time I realised the tickets were not changable nor refundable. I asked if I can by another ticket to go and return by the return ones, they said no because they were round trip tickets so if I didn't use one way I couln't use the other. Totally a scam. I asked, almost begged the person behind the chat bot if there was any way to get partial refund, he said he'd check and email within 24 hrs but no email at all! Terrible!
Again, I didn't buy cheap tickets. Just the service of trip.com is soooooo cheap. Don't ever use them!

I'd like to file a complaint towards Trip.com refusing to refund or reschedule on cancelled flights.

Details as follows:

1. I booked a return flight to Port Moresby in 2020 under Booking no *******0061 with Trip.com （Please refer to attachment for details)

2. I received text message and email prior to departure, claiming that the flight was cancelled by airline due to Covid-19.

3. On 7 October 2020, I requested refund on the cancelled flights.

4. After numerous attempts trying to reach the company, I finally reached one of the customer service agents, who claimed that the travel company and airline were under severe financial difficulties during Covid-19, they were unable to refund the money I paid to Trip.com. However, I was promised to use the money as credits for future travels with the website/the airline. Expiration date on the offer was not mentioned in any of the corespondents between Trip.com and I.

5. Shortly after Papua New Guinea and China (where I currently resides) partially eased border controls. I contacted Trip.com on 16 January 2023, requesting to reschedule my original cancelled flight ticket in 2023.

6. However, despite numerous attempts to get in touch with various customer service agents, Trip.com still refused to honour their previous promise made to reschedule my cancelled flight tickets, claiming that the case occurred a long time ago and my claim had expired and is no longer relevant.

7. In summary: fully paid for the air ticket. The flight was cancelled by the airline. Then Trip.com Travel Singapore Pte. Ltd. Refused refund and promised the money paid could be used for future travel. And now they refused to reschedule the flight. I just don't understand why such things could happen to a travel company.

Please kindly look into the case at your convenience, and see if you could offer any assistance on my case.

Many thanks.

So, my partner and i bought a ticket for 18th of November of 2020 from London to Reykjavik. Because of the current situation our flight was cancelled and we've been noticed that we could apply for refund, so we did and Trip.com said that it could take 2 months for the company (wich is Icelandair) to send them the refund.
After 2 months we contacted trip.com and they said that Icelandair still didn't send them the refund money. We thought it to be a bit weird so we contacted Icelandair directly and Icelandair said that they already paid trip.com the refund.
We spoke with trip.com about this and they asked for a few days to check on this claim and even asking about who in Icelandair made this affirmation (of course we didn't said the name), and after few days they said again that Icelandair still didn't paid the refund and they told me to wait.
Today, 25th of February of 2021 we called Icelandair again and they confirmed AGAIN that they paid trip.com our refund since 17th of December of 2020.

If you're having similar problem with trip.com don't believe what they're saying and fight to take back your refund. This is treating us as stupids

I booked tickets for my parents online through this trip.com so called travel agency from Adelaide to New Delhi and paid whole amount around $3000 with wheel chair assistance. They provided me two different airlines tickets with a stop of 3 hours at Kuala Lumpur mentioning connecting in airport with another airlines. When i went to airport in the morning they first airlines representative just refused my parents to give boarding pass and asking for Malaysian visa, because we did not book another flight from same airlines and that trip.com just book everything for us we are not the one who booked tickets. I just paid for whole journey and if they mention on their website that flight is connecting in airport no where in world visa is required for that country just changing the flight inside the airport. As a responsible travel agent they need to notify about this condition and talk to that airline staff who refused us and arrange us our new tickets or full refund. But they are just telling us we need to follow airlines rule then why did you take money from us let us directly talk to airlines if you guys do not know how to do business and manage your customers. And the other Malaysian Airlines staff at the airport just refused us with providing us any written reason after asking so many times as we just did not book our 2nd flight from same airlines.

They both are making fool of us and very very bad and terrible business holders. They just steal $3000 from my account with offering me a single amount of service. Because of them whole family is in stress and father had health emergency needs to be there on time not feeling well now.

Shame on them very very bad. Never go with them.

This my email i wrote when i someone responded to my review; nothing yet!?

Dear Hao,

After multiple chats and phone calls...always after being on hold for hours, I have lost all trust with Trip.com Sincerely hope that you are not giving lip service to appease the review left at site jabber and those reading it.

I have given my booking information multiple times to the chat agents i communicated with and yet here u are asking for it one more time. Let me oblige, again.

My booking details:
Partially Canceled
Booking No. *******5513PIN: 9589
Airline booking reference: 6MOZPG
E-ticket number: **************
View

My return leg was inconveniently not issued but Trip.com conveniently took my money in full!

Ulaabaatar - bangkok not issued!

When can I get my money back?
When can I be compensated for the pain and suffering I had to endure?
I had to travel separately from my wife and daughter
I had to pay for another flight out of my own cash as Trip.com could not even fulfill the alternative they suggested
I incurred more cost arranging transfers in bangkok from airport to hotel...the list goes on.

When will I be refunded? It has been more than a week?!

I know that trip.com is a china based company and have a registered office in singapore...which is not fucntioning!

I am a very simple person but i will work with govt agencies in Singapore, Thailand and the region to market the fact how Rubbish trip.com is and how I was scammed.

Please revert to me soonest and give me my refund + compensation. You can contact me to discuss.

Regards

Winston

WARNING - AVOID TRIP.COM AT ALL COSTS!

BOOK DIRECTLY WITH AIRLINES, UNLESS YOU HATE YOUR MONEY!

I would give them zero stars if I could. It has been almost a month since I had to cancel my flights because I had Covid a few days before my departure. Because I booked through an agency, the refund checks are going back to them... and yes, this is when all HELL BREAKS LOOSE...

United Airlines has sent refund confirmation emails, I forwarded the emails and screenshots to them. But Trip.com kept asking me for refund evidence that I already sent to them TWICE and kept saying they will refund me only $174 when I was supposed to get two refunds of $189 and $153 back.

They clearly do not know how to communicate between the team and the airlines. Just book directly with the hotel/airlines.

UPDATE: Today is July 12th, 2022 and guess what... they still don't know how to do their job! They are still confused about the refund amount and it kept changing every time they emailed me(and for some reason, they had to send me 3 emails every darn time saying the same things over and over without anything being resolved. I can't express how ANGRY I am with Trip.com. JUST DON'T BOOK WITH THEM, BOOK DIRECTLY WITH AIRLINES, ESPECIALLY WHEN COVID IS STILL AROUND & FLIGHTS GET CANCELLED ALL THE TIME!

I booked my air ticket from trip.com on 2nd Sep, didn't even stated is for student ticket. So I as usual proceed to make payment. Received 2-3 confirmation email from trip.com (e-receipt, itinerary and confirmation details) all stated adult ticket. None of the email mention about 'student'.
Until yesterday 1st Nov which 3days before my flight I received phone call said asking for student pass. My first reaction was 'I'm not a student' then follow by the lady from trip.com said that my ticket was for student. I have zero idea there's such thing about student ticket.
Then I mentioned cannot be a student ticket as when I book that time I did cross check on SQ website the pricing is about there. Why I will choose to book via trip.com as I know if I booked flight together with hotels will be cheaper!
Now I ask trip.com to solve this issue, no one helping me at all been speaking with a lot different agents. (Lisa, mark, bill, Robbie) and even supervisor name Grace. But they didn't resolve it.
Is very horrible experience. And till now I'm still waiting for their replies.
How can they waited till nearby the flight date and ask for student pass? And is very unfair to me if I need to rebook now the price is totally way more by alot!

And the trip.com keep ask me to wait from 1-3hours, follow by 3-5hours, is all about waiting whereby my trip is in 2days time.

Today, 7/11, I log onto Aeromexico to check in for the flight that is scheduled to depart on 7/16 at 2:30PM. I booked both my tickets on Trip.com. When I pulled up my flight reservation, the flight I'm actually booked on is totally different from the flight I reserved-- a 13 hr earlier difference! I'm am supposed to fly out at 2:30 PM, and they booked me for 1:10AM------ AND THERE WAS NO COMMUNICATION ABOUT THIS!@! TO ANYONE! Had I not been so paranoid I felt the need to check in nearly a week ahead of time, I never would have known about this and would have missed my flight. Trip.com claims to be unaware of the change happening and has to verify the change and submit a claim and blah blah blah----- and now I have to probably throw away my train ticket, buy another one, navigate Chicago alone in the middle of the night... $#*! YOU Trip.com--- and I haven't even looked up my return flight yet to see how $#*!ed it is. All I can do at this point is do my best to save my vacation, thank GOD I bought trip insurance earlier today, and NEVER EVER book thru Trip.com or any similar online travel agency again.

Do NOT EVER use this site. I have experimented with a few online booking companies and this was the ONLY one that was truly a scam. It showed up more than the others and seemed to be trustworthy. I booked 2 nights near the site of my business travel and showed up before 6 PM. The hotel had no record of my booking. I was shocked (and the clerk was the most unfriendly gal I had encountered so I thought maybe she had something to do with this). I gave my confirmation # first and she dismissed me again. Then I showed the email. I saw a number to call and was able to talk with someone. I had to ask several times where the rep was located. When she said China, I knew I had made a grave mistake. She had me wait on hold to find out what had happened, then told me I had given the wrong name on the booking (how was that as I put in my credit card number with my name as well) and then told me that the hotel had cancelled my reservation. She then put me on hold to find out what could be done. I heard the clerk on the phone spelling my name and the clerk said there were no other rooms available. A while later, the Chinese rep said she would investigate with the IT dept on whether the mistake was my fault or not. Then she said she would try to find another booking for me. Another long hold and she stated there were no other rooms available at all. When I was able to get online again, I checked and found several places available -- thankfully! She said it would take hours to find another hotel. Thankfully, I did not have to depend on them! What a NIGHTMARE! They should be shut down. Can they be blocked from showing up in search results? This is criminal!

Don't use this agent. They won't help you once you have problem with your booking. I had problem twice during my trip and i am so disappointed.

Booked hotels, no issues at all! Don't understand the negatives! I needed to ask a question, got a real person (no bot)

Absolutely shocking company. Disgusting company to deal with. Do yourself a favour and stay well away from this horror of a business.

They refused to change our flights, due to earthquake in Turkey, and the French strikes, had to suffer 2 days of hell,

Sold a seat on a made up flight. They say there ticket exists though even though no aircraft on the ground

You are the worst company i have ever dealt with and I was told by a customer service agent that the reason I was being charged $939.00 was because it was the policy of Philippine Airlines who i had just talked to and had told me a different fee when I told this to your agent they said if I showed proof of this then they would honor that fee I just had to email the proof in which I did. Then I got an email back saying that they couldn't honor that because the tickets in fact came from a third party and they are following their policy when I asked to be given the name of said vendor they refused and when I asked to be given the policy in whole they refused and pretty much told me that they didn't have too after a while of arguing with them that they did because I was a customer and I was being bound to said policy I was sent an email saying that they was requesting the policy and that it would take up to 24 hours to get said policy to me even though if I waited that long I would not be able to refund my tickets. It's been 24 hours and still no policy, no refund, and since I had to issue a refund before the departure the refund for that is saying it may be issued in travel credits which was not information provided to me when purchasing the ticketseven though from what your agents said the tickets where not provided by the airlines and it also says this is the policy of the airlines even though apparently that isn't the policy they are holding me to.

After purchasing flight tickets with extra baggage from Trip.com; leaving Ireland on the 17th of May and returning on the 22nd - I received emails and receipts for a return flight on the 18th of May. Apparently I was put through for a trip to Barcelona lasting less than 24 hours. I contacted trip.com by both email and phone within the next 2 hours only to receive an email the next morning saying I did select the 18th of May when I in fact, did not. I am being told I went through the entire process of booking a flight with extra luggage and paying for added insurance and not once noticed it was a return in less than 24 hours. Not only is the date not what I picked, the flight times are also not what I chose. This is a total consumer rights violation. The company is refusing to give a refund and has not offered a solution to this issue; they are saying it was my error in order to keep the money which I know hasn't even hit the accounts of the airline company yet. The tickets have not been received by trip.com or myself only the receipts and flight confirmations with the incorrect information showing they have quite a lot of time to amend the error if they cared enough to do so; they clearly don't. I will be in consistent contact with trip.com over the next few weeks before I get my bank to intervene - I will then be taking this further.

My advice to flight bookers? Use trip.com to look at flights going and coming from where you want - then go straight to that airlines website and book through them as they are clearly more reliable. Trip.com is out to make a quick buck and will not amend or help when they make an error.

Almost 4 weeks ago I bought 2 tickets and I did a typo in each name. Within an hour I called the customer support, I send the ID card and was ready to pay the small fee it normally cost to have name changes.
I kept receiving emails from different agents, and being told I had to follow payment links, that was then send to me 3 days later and payment link sent in the middle of the night (1am and 2am in the morning) running our within 1 hour, which means every time I tried to pay in the mornings the payment link did not work and we had to start over again and again, everytime at a more expensive price! I complained and the customer again, and they seem to have found the issue, I needed to download the app, as payment could ONLY be done on the app.
I finally complained so much, that they sent a payment link that was in Chinese Yen not in Euro, and after paying 840 euro for the ticket change they inform me 5 hours later that is not possible to change the name on this flight, (something that the airline has informed them). -this is a fact that they could have informed me about 4 weeks ago, now new tickets are super expensive, no refund on the tickets (as it was work tickets I did not pay extra for a refundable ticket as we needed to go). But now Because of 3 letters the tickets are useless. I have to buy new tickets at a very expensive price, since we need to fly next week and the service has been overall unacceptable, confusing and seemed overall like a scam to just lure customers to pay more money. They also kept answering emails from different agents, using 2 different booking numbers, just to make the whole experience even more confusing.

I can't even call them a travel agency. We booked tickets from Athens to Santorini. When we went to checked in the airline told us they don't have our reservation and we don't have tickets. Trip. Com charged us and they didn't make the reservation with the airline. Now we need to fight for our money back. This is so disgusting and disrespectful for us; travels who made reservations to see family members and enjoy family time. We had to buy new tickets in Athens so we can fly to Santorini to celebrate my parents anniversary. BUT WHAT IF YOU DONT HAVE MONEY TO BOOK NEW TICKETS AND YOU HAVE OTHER FLIGHTS TO CATCH?
But this is not over with them... from santorini (we also used them) to Venice they didn't send us a PDF so we had to pay for boarding passes and that was $128. And I am requesting a refund for that as well. An attorney is already hired and we will ask for any refunds and more. Please if this happened to you fight for your money. PLEASE DON'T BOOK your tickets USING THEM. YOU WILL SAFE A LOT OF MONEY AND ENERGY. THEY DONT CARE. IT IS A SCAM.