Trip.com

I booked a flight from EWR - SFO from trip.com.One day before the flight, I get an email that my flight got canceled and they shifted me to new flight from ewr- los angeles (6 hr layover at LAX) and morning flight to SFO.And i can't change the flight or get a refund bcz of their some policy I have no option but to take this flight.The next day I go to airport to find out that I am not shifted to ewr-lax flight but a morning direct flight to sfo, which this people totally failed to inform me, frustrated me called them up and asked what I can do sitting at the airport with bags packed, hotels already booked at the destination, to which they reply they can only reimburse for the travel cost to the airport. I even agreed to that then after 2 days they email with made-up excuse that they had an inquiry with the airlines to which they came to know I was the one who changed the flight( i. E me personally going to the airport with packed bags just to change my flight, CMON) so now they will refund only half of it. Which I haven't received till date! So much of loss I faced just bcz this people are not updated about their bookings.

Trip.com cheated me by send sending computerized email and I ask to change my ticket for airline cancelled flight. Never book with them

Don't trust to Trip.com website!
They will always charge you more than website's airlines.better book the ticket on the airlines website

Ctrip is a China-based booking site. I booked a 4-leg Finnair flight Milan to Beijing via Helsinki with them. The ticket price was possibly the lower available at the time on any platform. Near the end of the booking process they added RMB¥160.00 to the overall price as a flight insurance add-on, covering just the time I was to be on flight (some 24 hours all in all). I couldn't find no way to avoid it, but I was like, Ok, that's not that much. Actually, if you consider that air transportation is very safe compared to any other travel means, the money you're gonna pay (some US$24, one dollar per hour) is a bit too much. But in case of disaster, they say they'd pay back your legal heir RMB¥4,200,000.00 (some US$650,000.00), which is not bad to console your partner on your departure. This said, after completing the process, I was sent an email with the insurance contract enclosed. Only, it covered just one leg of the four, less than three hours Helsinki to Milan. On top of that, it seemed that it covered a different flight from mine. So I tried to contact them. The chat was unavailable and the contact form very poor, but in the end I was able to get all of my four insurance e-contracts at the end of the day. They sent them enclosed in a totally blank email, no Excuse me, no Thank you, no Respects. Maybe they're very busy. So I was left with the timetable problem, without the pleasure of them helping me. And here's what I've found: the insured flights look different from the ones you've booked because the times of departure and arrival are all based on the Beijing meridian. Now my question is, is this case of making you pay for four flight legs, and then forgetting about covering three out of four of them a casual error of an overworking clerk, or do they at Ctrip (actually the insurance agency is called TK.cn) regularly do business like that? Oh, and in case there's some disagreement with them, remember that the governing law is the People's Republic of China. So good luck!

Had to change our tickets because of Virgin flight cancellation. Trip.com refused to refund because it was not their policy and VA refused to deal directly with me because our booking was through trip.com. Perfect catch 22! Don't deal with this company they'll rip you off!

If I could rate them ZERO stars, I absolutely would. I booked a hotel on March 12th for the AAC championships in Fort Worth. My brother informed me two hours later that the game was cancelled and I immediately called the Hilton. They said that since I'd just booked it a few hours earlier, they'd be able to refund it but I had to go through trip.com since that's how I booked it. I contacted trip and we went back and forth via email for a month about it. In the end, they offered me a $35 credit which I declined.

I just spoke to the Hilton's corporate office who informed me that Trip made ZERO efforts to cancel my trip and therefore it is in the system as a no show. She also informed me that she'd be sending my information to their accounting department to have the refund of $138 processed. I told her that I paid $327.29 and she checked in their system 5 times and saw no reason why I was charged that much. I then called Trip who now has me on hold so that they can speak to the hotel.

AVOID THIS SITE! 1. YOU CANNOT RESOLVE MATTERS WITHOUT THEM ONCE YOU BOOK THROUGH THEM AND CLEARLY THEY ARE SCAMMERS.
2. THE FACT THAT THEY ARE NOT ONLY ROBBING PEOPLE, BUT REFUSING TO WORK WITH CUSTOMERS ESPECIALLY DURING A PANDEMIC IS MIND BLOWING.

Waiting to hear what he says when he comes back as to why I was charged more than twice the rate that was charged to them by the hotel.

I booked 2 round trip tickets.
Tru Trip. Com
Myself Husband Sister tried to get into website to check in
Sight was down we tried many many times day before
My 1st time booking tickets myself
I thought I booked for 6pm departure time
Received a message flight was departing in 2 minutes which was 6am the day we were to leave
I called spoke with a representative
I told him it was my error I did not realize they use military hours for flights if you want to book for a pm flight
I asked Rep if we can rent a car one way can we still use are tickets to get back home
He stated no
On the phone many many times with Book. Com and Frontier no flights…
Many different Reps…
So we drove the 18 hours Surprise 50th birthday for my sister did not want to let her down. Finally reached a Supervisor thought maybe since they would not let us use the tickets to come back a parcel credit. Nope… he says Oh our Rep was wrong you can use the tickets as we are hours into getting to our destination driving
We let him now what his Reps told us
Etc
No credit
Ya now what he said
Drive Safely
18 hrs to get there and turn around to drive 18 hrs back
On a good note
We Safely made it… and So Happy to celebrate my sisters 50th Birthday
Will never ever ever ever use this company
Very unprofessional

Booked flights and paid,,airline company blocked my booking because i had booked through trip.com,,trip.com refused refund,,lost my money,,not happy

Will lie to you and steal your money. Never use this company, unless you are willing to lose some money.

Booked our hotel and paid. They never sent our money to the hotel and then told us to pay the hotel directly and they would refund us later! No way!

Stressful, time waste, worst customer service, Negative rating

Please DO NOT BOOK any reservations with Trip.com. They are in the market just to loot public and are just a waste of time if you think you can fight with them and get your money back.
I booked a flight ticket with them and cancelled it within 24 hour window. I finally receive an email confirmation after 24 hours on purpose with a statement that they will charge me 152$ per ticket. When I called to enquire about the fee, they gave me dirty reasons that although I cancelled my reservation within 24 hours, the cancellation request got processed after 24 hours and hence Airlines are denying to pay me full refund. I said that I have discharged my duty of cancelling the ticket within 24 hours and I should not be held accountable for what happens after 24 hours between you and the airlines. But they never agreed. I had one hour conversations everyday for a week continously. They were ready with the. Mosy ugly and disgusting reasons one after the other. Even though they agreed that I cancelled my ticket within 24 hour window, they just didn't want to pay me my refund in full so they started playing games by pointing out the time stamps (which I adhered to as per rules), then they said the communication by me to them was after 24 hours (even though I cancelled my booking within 24 hours), then that there is a problem with their app which doesn't consider the cancellations properly (I mean seriously, what am I supposed to do for and bug in their app and how am I suppose to know that as a customer) and then they said so many other things which were just to avoid paying me my full refund. They are so very well trained and discussed that how many times you start to explain they will come to the same point and with everyone in coordination which means obviously there is something cooking up.
I really want to give them Negative rating and will surely sue them for playing with customers like us.
It's a very very humble request guys, please DO NOT USE TRIP.COM for any services.

The title says it all, trash. Wanted to add my pet to my flight and they for the life of them could not figure it out. Trash. Trash. Trash.

Check this out below, one person from Trip.com saying sorry we messed up and another telling me they have sent a ticket, which they did not and I sent them the email back asking them where is the attached ticket...!

Then telling me its because I had ti book in so it cost me extra, surely even they understand what nonsense that is as you have to book in first on their site BEFORE you receive the bogus not sent ticket they state they sent.
Unbelievable that people can try and get away with this!

We have informed you that you can see that we have issued you a ticket on the booking confirmation we sent you last 03/21, we also sent you the e-receipt and the itinerary. We have also contacted the airlines regarding your case and they have confirmed that you have taken the flight we issued successfully. You can also validate this directly with the airlines.

For your £55.00 fee, like we said this fee is for your check-in fee. I have checked the Ryanair website which states that you need to pay this fee in order to complete the online check-in

Below is the email I received, however, when trying to respond... guess what? Yep email not recognised...?

I had no ticket issued and previous people on these reviews have received the same treatment. More fool me.

Keep going guys you will get your money back on trading standards consumer rights.

Dear Tony S,

Thank you for bringing this to our attention. We are genuinely sorry for any inconvenience caused to you regarding the ticket issued failure. Please understand that this is not the service we want you to receive from our side. We would love to assist you in any way possible.

To assist you further, please kindly follow the below steps:

1. Please send us your detailed concern and booking details at *******@trip.com.
2. Please include a specific indicator on your email subject line: {SiteJabber}

We look forward to your response. Your understanding is much appreciated.

Best regards,

Rachel
Trip.com

I am waiting 2 months already for the refund... if you are in the same position i suggest to file complain with US DOT and BBB

Writing horrible review about my-trip. ( not trip.com). Don't book with my-trip! Don't! Never booked with trip.com so i can't comment

I tried to cancel several times and they said to me they wouldn't charge me but even with everything charge me anyway