Trip.com

Dont expect the customer service would help u anything. The efficiency is too slow. I paid extra money for an open ticket but was told i could try one specific date once in one day, if it fails, i have to rerun the whole process next day. That's ridiculous and they just push all the responsibility to the airline that I can't access except the agent, trip.com.

Booking through Trip.com was one huge mistake that I will never make again.

Although their customer service representatives were friendly enough over the phone, any changes you want to make to your flights require you to file "itinerary change requests" which take several hours to process (i. E. you can't just log-in and change something instantly like you would when dealing with an airline directly). Any changes I tried to make to my recent booking (online, via the app, or over the phone -- I tried all three) took several hours to process during which time the seats I was trying to book were sold leaving me, essentially, screwed.

In short, their customer service is ineffective and their policies are incredibly restrictive. I would NEVER book through them again.

Trip.com is a perfect example of what a failure is.
Inconsistent solutions, uncooperative, uncoordinated and a disaster.

Never use this app for hotel and flight bookings. They will randomly change it without consulting you. Purchased baggage doesn't exist and refund will mever happen. Its the biggest scam.

Their agents are arrogant but clueless of what to do

I paid for my extra baggage with this website, at the boarding gate I was told that Trip.com did not update this with the airline and I had to pay an extra bagging fee at the gate. Also the online check in option was unavailable as we had booked through Trip.com which was 'not authorised to sell Ryanair tickets' (as quoted by an email by Ryanair) and meant we had to pay an extra check in fee at the airport as there were extra identification checks. Safe to say will not be using Trip.com again, it is much simpler, cheaper and convenient to book straight through Ryanair than through a third party website as bad as this. There was lack of communication between this website and the airline. Which defeats the whole purpose of your service even existing.? Ryanair even stated that Trip.com are not authorised to sell their plane tickets, do not use this website unless you want to pay extra money with extra hassle!

One of the worst companies ever. Please AVOID. Booked return flights. Needed to change the outbound flight. Expected to pay an admin fee but they wanted me to pay £1100 to change on to an earlier flight. It's actually 60% cheaper to book brand new return flights (and would have been 65% cheaper to book new flights with them but I would never give them my money again!). Also lied and said BA wouldn't let turn cancel one leg of the flight which I know is wrong as BA told me it could be done, but only by trip.com
They're also awful at communication. Their responses never make any sense and you can never get a straight answer from them.
The most useless company ever.

Ps I have already tried to raise the issue as they asked me to do below. And surprise surprise they still cannot help. How can it be more expensive to amend the flight than to purchase new ones? Just plain greedy

Trip.com is happy to take your money when you are buying a ticket, but in case an airline cancels your flight and if you can't pick an alternative date, Trip.com hides behind "airline policies" and the travel agent "can't do anything about it". Or, and that is my speculation, they just don't want to do anything about it, as they would lose revenue. My flight with Emirates in July 2020 from Singapore to Munich was cancelled by the airline and all they offered me was US$ 138 of a US$ 953 ticket. My strong recommendation is to stay away from Trip.com and to buy flight tickets from the airlines directly.

Not only did i get the cheapest fare, i got service better than expected at this price point. Ticket was issued within 20 mins of booking on their site, and updates were prompt and timely. The information displayed was also accurate and no confusion.

They are a scam. I booked my flight to london and they charged me insane amount of fine for no fault of mine. I was not allowed to board by the airline and they penalised me because "I did not show up". Their customer service is AWFUL

After a very suspect last minute cancellation prompting a refund request from me they have still not refunded me and are doing everything they can to delay returning my money. I am contacting the airline to see why they need handwritten letters and pictures of myself and my 12 year old daughter holding letters and passports. I have never heard anything so ridiculous in my life and I'm beginning to wonder if they are trying to scam me, unless you like filling in Visa fraud reports I would suggest going to a reputable travel agent and forget you ever heard of trip.com

You're unable to change details like the name of passengers once you purchase tickets so they want you to buy new tickets for issues like passenger details. Staff keep on sending emails of their own text through without real evidence of policies required for their information giving by law and within our statutory rights as customers. Unless I want a headache I would not buy from trip.com again.

Horrible customer service. I requested a cancellation within 24 hours of booking, and they have not been able to process the cancellation. This is preventing me from re-booking flights as the airline recognizes duplicate itineraries for the same travel days and thus automatically cancelled my newly re-booked flights. As a third party travel agent, they have no incentive to help you. Avoid at all costs.

I had a terrible experience with Trip.com. Our flight got canceled on the day of travel due to the UK Air towers system being down. When we asked for a credit or refund, they refused to reimburse us. I'm extremely dissatisfied with the service I received and strongly caution all travelers to be cautious when dealing with Trip.com. The agent, who is based in the Philippines and handles UK-related issues, provided the worst service possible.

Do not book anything with trip.com. Your complete booking would be wrong and instead of fixing there errors they rather charge u a fee. So I did more research and this is what they do mess up your booking so they can charge you that extra fee. I'm so happy that the actual airline help and resolve my problems because if u leave it up to TRIP.COM they will leave u stranded. I'am still waiting to see if they are actually doing an investigation because if they did they would have inform me that it was taking care of but being that they didn't show me they just rather take people hard earn money please do not book with them.

The worst travel agency never seen.
Scam customers and refuse to refund their money.
Be aware if you don't wanna lose your money.
It's now 11weeks I'm waiting for my refund for the ticket I bought since 2020

Lynx airlines has announced that they will ceased
Operations, hence they cancelled my flight. Trip.com stated that my refund is estimated to be processed latest Feb 2025. My booking is on Mar 23 2024. Lynx stated that refund can be processed thru card company. I do not understand why it would take a year for refund to be processed this is unacceptable

Trip did not provide timely updates for our flight cancellation - the update provided to us was extremely last minute - when we were already at the destination overseas. By this time, we already lacked sufficient lead time to make alternative arrangements. Furthermore, we had also spoken to a Trip.com correspondent via VoIP who assured us that there was no change to our itinerary. Suddenly, on the day before our original flight date, we were told to accept the change in flight without any proper reason provided.

As you can see from the screenshot provided below, a VietJet customer service officer had shown us that the change was made known to the respective parties (Trip.com) before we had even flown overseas at the start. But Trip just kept quiet.

Then they tried to hush us up by offering a new flight which was whatever the airline was offering…. What a joke.

Over all the years I have booked with Trip, I have found the staff friendly and solutions focused whenever I have a prob or concern.

The website look and feel can be complicated at first sight, esp re addons but its manageable. I have also found that the gaps in being able to find the relevant fights can also be frustrating, and those flights might be visible on skyscanner, its group affiliate;

But seriously, these points can be ironed out by being precise with the questions you ask their staff

Overall, so far a good satisfying experience!

Don't trust this site, they sold me a flight to Bangkok changing in Copenhagen with 45 minutes transfer but never said it was self-transfer, which is impossible to achieve with luggage. Their customer service argued with me that it was possible and provided proof from the airline that says I need to be at the gate 1 hour before flight takes off, which is impossible if the transfer time is 45 minutes (idiotic). Customer service is useless and wastes your time asking same questions again and again and arguing with me.