I made the mistake of once booking with trip.com. It was a very unsatisfactory experience but far worse afterwards they kept spamming me with offers and junk email. Despite clicking on the unsubscribe link at least 3 times the spam continued waking me at any time. I eventually found a way to contact them and told them there was no chance of me ever using them again and please delete all my detail which they said they would but it simply reduced the frequency for a while now 2 years later it's ramping up again. I advise you to avoid using them at all costs.
Dont expect the customer service would help u anything. The efficiency is too slow. I paid extra money for an open ticket but was told i could try one specific date once in one day, if it fails, i have to rerun the whole process next day. That's ridiculous and they just push all the responsibility to the airline that I can't access except the agent, trip.com.
Hello Kiya S.,
We are genuinely sorry for the inconvenience in your reservation. We would love to check your booking concern.
Please follow the below steps for further assistance.
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {sitejabber} Thank you for your cooperation and understanding.
We look forward to your information.
Best regards,
Scarlett
Trip.com
I would give negative star if possible!
Booked 3 flights using the app. Filled in the passengers details, they issued the ticket Messing up my names, put first name as last name and vice versa!
I even have a screenshot on how it appears on the app and how it was completed! Refused to admit any issue on their end and trying to charge more money to change the name, when it's their fault.
Avoid at all cost
Dear Lusia g.,
Thank you for taking the time to leave us this review. We are sincerely sorry for this unpleasant experience that occurred. We'd love to investigate your concern. Please follow the below steps for further assistance.
1. Provide us with your detailed concern, booking number, passenger/guest name, and reserved email during the booking at en_servicemanager@trip.com so that we can look into it further. Thank you.
2. Please include a specific indicator on your email subject line: {Sitejabber}
Thank you for your cooperation and understanding. We look forward to your information.
Una
Trip.com
Booking through Trip.com was one huge mistake that I will never make again.
Although their customer service representatives were friendly enough over the phone, any changes you want to make to your flights require you to file "itinerary change requests" which take several hours to process (i. E. you can't just log-in and change something instantly like you would when dealing with an airline directly). Any changes I tried to make to my recent booking (online, via the app, or over the phone -- I tried all three) took several hours to process during which time the seats I was trying to book were sold leaving me, essentially, screwed.
In short, their customer service is ineffective and their policies are incredibly restrictive. I would NEVER book through them again.
Trip.com is a perfect example of what a failure is.
Inconsistent solutions, uncooperative, uncoordinated and a disaster.
Never use this app for hotel and flight bookings. They will randomly change it without consulting you. Purchased baggage doesn't exist and refund will mever happen. Its the biggest scam.
Their agents are arrogant but clueless of what to do
Hello Trish T.
Thank you for your feed. Regarding the issue of the failed baggage allowance purchase and refund request, we have seen your concern. I'm genuinely sorry for any inconvenience it caused you. Definitely, this is not the service we want you to receive from our side. I know my apologies wouldn't be enough, and please allow us to help you further with your concern. We'll have your booking checked, and we will contact you for an update. Your patience and understanding are highly appreciated.
Best regards,
Daria
Trip.com
I paid for my extra baggage with this website, at the boarding gate I was told that Trip.com did not update this with the airline and I had to pay an extra bagging fee at the gate. Also the online check in option was unavailable as we had booked through Trip.com which was 'not authorised to sell Ryanair tickets' (as quoted by an email by Ryanair) and meant we had to pay an extra check in fee at the airport as there were extra identification checks. Safe to say will not be using Trip.com again, it is much simpler, cheaper and convenient to book straight through Ryanair than through a third party website as bad as this. There was lack of communication between this website and the airline. Which defeats the whole purpose of your service even existing.? Ryanair even stated that Trip.com are not authorised to sell their plane tickets, do not use this website unless you want to pay extra money with extra hassle!
Dear j h.,
Thank you for bringing this to our attention. We are genuinely sorry for the inconvenience. We would love to check your concern.
Please follow the below steps for further assistance.
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {Sitejabber}Thank you for your cooperation and understanding.
We look forward to your information.
Best regards,
Una
Trip.com
One of the worst companies ever. Please AVOID. Booked return flights. Needed to change the outbound flight. Expected to pay an admin fee but they wanted me to pay £1100 to change on to an earlier flight. It's actually 60% cheaper to book brand new return flights (and would have been 65% cheaper to book new flights with them but I would never give them my money again!). Also lied and said BA wouldn't let turn cancel one leg of the flight which I know is wrong as BA told me it could be done, but only by trip.com
They're also awful at communication. Their responses never make any sense and you can never get a straight answer from them.
The most useless company ever.
Ps I have already tried to raise the issue as they asked me to do below. And surprise surprise they still cannot help. How can it be more expensive to amend the flight than to purchase new ones? Just plain greedy
Dear Anneliese W.,
Thank you for bringing this to our attention. I regret to learn that you have encountered inconvenience. Kindly know that this is not the service we want you to experience. We would love to assist you in any way possible.
To assist you further, please kindly follow the below steps:
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {SiteJabber}
We look forward to your response. Your understanding is much appreciated.
Best regards,
Rachel
Trip.com
Trip.com is happy to take your money when you are buying a ticket, but in case an airline cancels your flight and if you can't pick an alternative date, Trip.com hides behind "airline policies" and the travel agent "can't do anything about it". Or, and that is my speculation, they just don't want to do anything about it, as they would lose revenue. My flight with Emirates in July 2020 from Singapore to Munich was cancelled by the airline and all they offered me was US$ 138 of a US$ 953 ticket. My strong recommendation is to stay away from Trip.com and to buy flight tickets from the airlines directly.
Hello, Patric S.
Thank you for taking the time to leave us this feedback. We noticed that you have other reviews related to this concern on another platform. We are really sorry to hear about your negative experience with the refund and this result is not up to your expectation. Rest assured that your request has been forwarded to our case handler, and they will contact you as soon as possible to resolve your concern. Thank you so much for your understanding.
Best regards,
Daria
Trip.com
Not only did i get the cheapest fare, i got service better than expected at this price point. Ticket was issued within 20 mins of booking on their site, and updates were prompt and timely. The information displayed was also accurate and no confusion.
Hi Dawood F.,
Thank you so much for your time in leaving this positive review! We are thrilled to know that you are satisfied with our customer service and the deals we provide. Kindly note that we are striving every day to provide the best customer experience to our customers. Your feedback motivates us to continue our best practices and improve what we need to improve. We look forward to our next trip with you. Thank you for choosing us. Have a wonderful day!
Best regards,
Lucia
Trip.com
They are a scam. I booked my flight to london and they charged me insane amount of fine for no fault of mine. I was not allowed to board by the airline and they penalised me because "I did not show up". Their customer service is AWFUL
Hello Rahul P.,
Thank you for raising this to our attention. I can only imagine your confusion about this inconvenience. Please know that this is not our intention. I am sorry for all the trouble it caused. I understand that this is not a pleasant experience, but please allow us to get this straightened out for you.
To assist you better, please kindly follow the below steps:
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {SiteJabber}
Thank you for your cooperation and understanding. We look forward to your information.
Best regards,
Daria
Trip.com
After a very suspect last minute cancellation prompting a refund request from me they have still not refunded me and are doing everything they can to delay returning my money. I am contacting the airline to see why they need handwritten letters and pictures of myself and my 12 year old daughter holding letters and passports. I have never heard anything so ridiculous in my life and I'm beginning to wonder if they are trying to scam me, unless you like filling in Visa fraud reports I would suggest going to a reputable travel agent and forget you ever heard of trip.com
Hello Pearl L.,
Thank you for taking the time to leave us this review. We are sincerely sorry for this unpleasant experience that occurred. We'd love to investigate your concern about the refund. Please follow the below steps for further assistance.
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {sitejabber}
Thank you for your cooperation and understanding. We are waiting for the next time cooperation.
Best regards,
Libo
Trip.com
You're unable to change details like the name of passengers once you purchase tickets so they want you to buy new tickets for issues like passenger details. Staff keep on sending emails of their own text through without real evidence of policies required for their information giving by law and within our statutory rights as customers. Unless I want a headache I would not buy from trip.com again.
Hello Beritan U.,
We are genuinely sorry for the inconvenience in your reservation. We would love to check your order to help you further. Please follow the below steps for further assistance.
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {sitejabber} Thank you for your cooperation and understanding.
We look forward to your information.
Best regards,
Destiny
Trip.com
Horrible customer service. I requested a cancellation within 24 hours of booking, and they have not been able to process the cancellation. This is preventing me from re-booking flights as the airline recognizes duplicate itineraries for the same travel days and thus automatically cancelled my newly re-booked flights. As a third party travel agent, they have no incentive to help you. Avoid at all costs.
Dear Tina T.,
Thank you for bringing this to our attention. We are genuinely sorry for the inconvenience in the cancellation request. We would love to check your concern.
Please follow the below steps for further assistance.
1. Kindly provide us with your detailed concern, booking number, passenger/guest name, and reserved email during the booking at en_servicemanager@trip.com
2. Please include a specific indicator in your email subject line: {Sitejabber}Thank you for your cooperation and understanding.
We look forward to your information.
Best regards,
Eugenia
Trip.com
I had a terrible experience with Trip.com. Our flight got canceled on the day of travel due to the UK Air towers system being down. When we asked for a credit or refund, they refused to reimburse us. I'm extremely dissatisfied with the service I received and strongly caution all travelers to be cautious when dealing with Trip.com. The agent, who is based in the Philippines and handles UK-related issues, provided the worst service possible.
Dear Aashish,
Thank you for bringing this to our attention. We are genuinely sorry for the unpleasant experience you had with our customer service. We would like to investigate further with your case and provide you with a solution.
Please follow the below steps for further assistance.
1. Kindly provide us with your detailed concern, booking number, passenger/guest name, and reserved email during the booking at en_servicemanager@trip.com
2. Please include a specific indicator in your email subject line: {Sitejabber}
We appreciate your cooperation and look forward to hearing from you soon.
Best regards,
Jingjing
Trip.com
Trip.com previously had a very bad reputation when it was being handled in California. Since being acquire by China (Ctrip), i have booked several times and was very happy with Trip.com, not to mention the prices are cheaper!
Do not book anything with trip.com. Your complete booking would be wrong and instead of fixing there errors they rather charge u a fee. So I did more research and this is what they do mess up your booking so they can charge you that extra fee. I'm so happy that the actual airline help and resolve my problems because if u leave it up to TRIP.COM they will leave u stranded. I'am still waiting to see if they are actually doing an investigation because if they did they would have inform me that it was taking care of but being that they didn't show me they just rather take people hard earn money please do not book with them.
The worst travel agency never seen.
Scam customers and refuse to refund their money.
Be aware if you don't wanna lose your money.
It's now 11weeks I'm waiting for my refund for the ticket I bought since 2020
Dear Grace,
Thank you for raising this to our attention. I'm sincerely sorry to learn that you have encountered inconvenience regarding your voucher usage and refund request. Please understand that this is not the service we want you to receive from our side. We want to look into this issue for you.
To assist you further, please kindly follow the below steps:
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {SiteJabber}
We look forward to your response. Your understanding is much appreciated.
Best regards,
Kenzie
Trip.com
Lynx airlines has announced that they will ceased
Operations, hence they cancelled my flight. Trip.com stated that my refund is estimated to be processed latest Feb 2025. My booking is on Mar 23 2024. Lynx stated that refund can be processed thru card company. I do not understand why it would take a year for refund to be processed this is unacceptable
Dear Angel F.,
I sincerely apologize for any inconvenience caused and deeply regret that the service you received did not meet your expectations. Please rest assured that we are fully committed to providing you with the utmost support and ensuring that your concerns are addressed promptly and effectively.
We will promptly escalate your concern to the relevant team for further assistance, and our dedicated specialists will keep you informed of any developments.
Thank you for your patience and understanding in this matter.
Best regards,
Eugenia
Trip.com
Trip did not provide timely updates for our flight cancellation - the update provided to us was extremely last minute - when we were already at the destination overseas. By this time, we already lacked sufficient lead time to make alternative arrangements. Furthermore, we had also spoken to a Trip.com correspondent via VoIP who assured us that there was no change to our itinerary. Suddenly, on the day before our original flight date, we were told to accept the change in flight without any proper reason provided.
As you can see from the screenshot provided below, a VietJet customer service officer had shown us that the change was made known to the respective parties (Trip.com) before we had even flown overseas at the start. But Trip just kept quiet.
Then they tried to hush us up by offering a new flight which was whatever the airline was offering…. What a joke.
Hi Claire Y,
Thank you for bringing this to our attention about the flight status. Please know that we have all the intentions to help you. Rest assured that we are always here to help you in any way possible. We can get this further clarified if you can be so kind by sending us booking and contact info at en_servicemanager@trip.com to investigate.
To help us differentiate your concern from others and ensure the quickest reply, please include {sitejabber} in your email subject.
Thank you for your cooperation and understanding.
Best regards,
Andrew
Trip.com
Over all the years I have booked with Trip, I have found the staff friendly and solutions focused whenever I have a prob or concern.
The website look and feel can be complicated at first sight, esp re addons but its manageable. I have also found that the gaps in being able to find the relevant fights can also be frustrating, and those flights might be visible on skyscanner, its group affiliate;
But seriously, these points can be ironed out by being precise with the questions you ask their staff
Overall, so far a good satisfying experience!
Hi PHILIP B.,
Thank you so much for your time in leaving this positive review! We are thrilled to know that you are satisfied with our customer service and the deals we provide. Kindly note that we are striving every day to provide the best customer experience to our customers. Your feedback motivates us to continue our best practices and improve what we need to improve. We look forward to our next trip with you. Thank you for choosing us. Have a wonderful day!
Best regards,
Hailey
Trip.com
Answer: Do not book with them. If anything happens and you need to modify your booking they will not help you. They have canceled people's bookings at the last minute as well. This company is all about the money. Once they have your payment they are done with you. DO NOT book travel arrangements with them. Read the reviews and I'm speaking from experience. The price is good but if anything happens they will take your money and will not help you.
Answer: Lying/cheating company. When I found out they were based in China, that explained everything. Stay away!
Answer: THESE PEOPLE ARE LIARS PURE AND SIMPLE. THEIR WHOLE SERVICE MODEL IS JUST BASED AROUND LIES. IT TOOK 374 MESSAGES, 167 PHONE CALLS AND FINALLY LEGAL ACTION FOR ME TO OBTAIN A REFUND AFTER AN AIRLINE CANCELLED MY FLIGHT.
Answer: A: Sadie K., Thank you for providing us with your feedback. If we have caused any inconvenience, we sincerely apologize. To better assist you, please send us your detailed concerns and booking details to en_servicemanager@trip.com. So that we can investigate and provide you with the appropriate assistance. Thank you for your cooperation.
Answer: Hello Marj L., Thank you for providing us with your feedback. If we have caused any inconvenience, we sincerely apologize. To better assist you, please send us your detailed concerns and booking details to en_servicemanager@trip.com. So that we can investigate and provide you with the appropriate assistance. Thank you for your cooperation.
Answer: Hello, Peter C. Thank you for providing us with your feedback. If we have caused any inconvenience, we sincerely apologize. To better assist you, please send us your detailed concerns and booking details to en_servicemanager@trip.com. So that we can investigate and provide you with the appropriate assistance. Thank you for your cooperation.
Answer: Hi Nia R. Thank you for considering Trip.com for your travel needs. We have been able to offer customers wonderful trips with trustworthy service for over five years. Your satisfaction is our top priority. We look forward to your next trip with us. Thank you.
Answer: Hi Nia R. Thank you for considering Trip.com for your travel needs. We have been able to offer customers wonderful trips with trustworthy service for over five years. Your satisfaction is our top priority. We look forward to your next trip with us. Thank you.
Answer: Dear Vinit M. Thank you for reaching out. I understand you have a concern about our product. Please send us an email to en_servicemanager@trip.com so that we can assist you further. Also, to help us differentiate your concern from others and ensure the quickest reply, please include {sitejabber} in your email subject. Thank you for your cooperation and understanding.
Answer: Dear Najaat T. Thank you for reaching out. I understand you have a concern about our company. Please send us an email to en_servicemanager@trip.com so that we can assist you further. Also, to help us differentiate your concern from others and ensure the quickest reply, please include {sitejabber} in your email subject. Thank you for your cooperation and understanding.
Trip.com has a rating of 1.3 stars from 1,131 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Trip.com most frequently mention customer service, full refund and credit card. Trip.com ranks 440th among Hotels sites.
Hi Rod D.,
Thank you for bringing this to our attention. I'm sorry to learn that you have a concern about unsubscribing our service. We want to apologize for the inconvenience in this situation. Please note that this is not our intention. We are committed to double-checking your concern to assist you further.
To do so, please kindly follow the below steps:
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {SiteJabber}
We look forward to your response. Your understanding is much appreciated.
Best regards,
Evon
Trip.com