Trip.com

Honestly no one should book anything from them. It's the worst place ever, the staff rush with the query, lack of acknowledgement and also the company is very unethical. I booked my flight to turkey end of December and I got covid. I had to cancel, as per Turkish airline this is allowed. I asked for a refund going back and forth with them after asking me numerous times to provide evidence and wasting my time. Weeks later they tell me I can't get a refund as airline doesn't support this? Yes it does, according to their website. Also when I called them some agents said I will be refunded. I have Never been so frustrated with a company and trust me I am a patient person. I mentioned to them multiple times that I am not sure if Il be able to travel this year again, no actual solution was proposed to me. I was like fine and managed to book days off for March so as I can reschedule, I emailed and called them. More than two agents told me that this can be exchanged and I don't need to pay extra, but received email in the morning responding that I do need to pay the fee, as I was very frustrated agreed to pay the feee. The lady on the phone mentioned that it will take upto an hour for me to receive the payment link. I waited and waited call them back again. Another agent did the request for me, later on I receive an email saying that it has been refunded and I can't exchange? Like what's going on here, I emailed back and another agent told me I can't get a full refund but I can do a voluntary exchange. Like, I am sooooo DISGUSTED, for the last two months I have been dealing with this. My TIME has been iwasted. HONESTLY, DON'T BOOK FROM TRIP.COM. The ticket was almost 400 pounds, such as waste of money.

They are a BIG CHEATER!
They are a BIG CHEATER! They are a BIG LIER!
WARNING… RED FLAG
DONT BOOK YOUR FLIGHT HERE OR ELSE YOU WILL BE STRESSED BIG TIME!
ONCE YOUR BOOKING IS DONE… THEY ARE ALSO DONE WITH YOU!
THEY ARE NOT HELPFUL AT ALL
READ AND YOU WILL LEARN!
I booked a flight and choose WITH REFUND POLICY and CHANGE DATE as I know anytime there will be some changes made for my schedule.
I cancelled it and re-booked another flight with them too. When I asked for a refund, they told me that I booked a ticket with no refund and I will not get anything out of it.
I told them to check as I know what I booked, they didn't put anywhere like receipt about cancellation policy and all and at the end of the day, they will use it against you that you don't have any proof that you booked with refund therefore, they WILL NEVER RETURN YOUR MONEY.

ABOUT MY 2nd booking, the last name was misspelled and Emirates airline told that only TRIP.com can change it since ticket was bought through them and that they can change it as long as it is 2 hours before the flight.
WHAT TRIP.COM DID… nothing… they can't do anything Ang contact EMIRATES, and if emirates can not do anything,,, they can't do anything either.

HORRIBLE SERVICE

I have all the proofs, get in touch if you want to know all the complete details

Cause war in Israel, LOT allows full refund up to Oct 22, TRIP.COM don't want to refund my Oct.20th.

Additionnal fees are hiden til the confirmation email so the deal you tought you made is really not that great...

This has to be THE WORST 3rd party I've used when booking a flight. I had booked a flight for Nov 10th at 6.10am (Catania-Rome) via Trip, but without being notified it was changed to Nov 5th at 6.10am, I was never made aware of this change, and until 2 days ago I was getting emails asking me to check-in for a flight that had already departed days before. Now tell me how they weren't away of this?
I contacted them, and they told me I had made the change which never happened, they later changed tone telling me that the airline made the change, BUT WHO KNEW? I DIDN'T AND NOR DID THEY. HOW?

This company has cost me, not only losing money for my flight, but also losing money for my visa appointment, further losing because of time taken off work for an appt I can't go to, also the stress I was out under finding this out, because of their INCOMPETENT STAFF.

You guys should be held responsible, if you can do what your site claims to do, then leave it for those who can, I'll be sticking to Edreams and Sky Scanner, I've never once had an issue with them, they don't con customers out of time and money, THEY ARE ABLE INFORM customers of inevitable changes, unlike you guys who can't do one simple thing.

Horrible service
Horrible staff handling
Horrible Horrible HORRIBLE
DO NOT USE!

Unreliable &

I had a terrible experience of using TRIP.COM
Eric and freeshia

This is about reinstating the tickets.
I booked a flight going to Mnl - Caticlan and Caticlan - Mnl. I canceled the returning ticket going to Caticlan. But right after I cancel the ticket I called them saying that i want to get back the ticket since it wasn't official yet. I was relieved that i could get the ticket back since it wasn't official yet. Since the first agent I talk to said I have to wait for 24hrs for the official account. Upon receiving the official account I call them right away when I saw my partner and I have no returning tickets.

Since I "booked" at Trip.com I call them right away.
They said a lot of stuff. About the policy. Yes I got it that's why I call them right away so they could do an action. The second agent was too aggressive to explain to me everything with her hight tone voice. To think that am not far from her.

She said they will do further investigation about this case within 24 hours. All i heard from them is to wait. For 24hrs. They can't even provide a solution since I use the trip.com thinking they could help me with this.

But all they said, we cannot do something if the airlines decide to cancel the flight. What's the point of having an agency to call them directly.

I really don't get the point.

Thanks to ¥29k+ make your rules clear.

Terrible experience.

Trip.com provided the ABSOLUTE WORST experience I have ever had booking flights. I booked my flights over a month in advance with them because of the very competitive price. I never received my ticket information after making this purchase but instead I received an email saying they would "send me ticket information closer to the date of the booking". My trip approached several months later and I realized I had not gotten my ticket information. I contacted the airline that Trip.com was supposed to book my flight with and they HAD NO RECORD of my booking! I was shocked by this because I had bought the booking so far in advance for almost $300. The money was gone but there was no booking for me with the airline and my trip was only 2 weeks away. I tried to contact trip.com and was unable to reach them by phone so I sent them an email hoping I would receive a response in time. I did not receive a response for over a week and because I could not cancel my trip, I had to get another ticket for more money! Trip.com then realized their mistake and proactively got me a booking for the flight when it was already too late. I told them that they messed all this up and obviously they refused to give me a refund. They used the booking they made THE DAY OF my flight, and said they had provided the service I paid for! But they should have provided me with my ticket WHEN I PAID FOR IT! They are scammers and cheats. They were not communicative. They lied and covered their own asses. They do not care at all about their customers. I would recommend that NOONE EVER USE THIS SERVICE TO BOOK YOUR FLIGHTS EVER! I cannot believe that a travel agency would neglect to complete the ONLY THING they are intended to do, BOOK MY FLIGHT! I still have never received a call back on my phone inquiries about these problems. THEY WILL TAKE YOUR MONEY AND RUN! BEWARE!

I booked a trip through trip.com and paid in full for the room at the time of booking. When my husband and I arrived at the hotel to check-in, trip.com give the hotel a problem releasing the funds that were taken from me for my hotel room. Trip.com charged me $181.66 for my two night stay and trip.com refused to release the hotel $161.00 so I can check in. Trip.com wanted the hotel to accept a lower rate for my booking than what I paid so they can make more money off my booking. They never released the money to the hotel causing me to cancel my booking through them and now I have to pay the hotel directly for my room, and wait for my money to be refunded to my bank from trip.com. Basically, booking through trip.com caused me to pay for room, taxes and fees TWICE. MY ADVIVE DON'T BOOK THROUGH TRIP.COM BECAUSE THEY'LL TAKE THE MONEY FROM YOU AND REFUSE TO PAY THE HOTEL THE AGREEDED UPON PRICE AT THE TIME OF CHECK-IN. WORST EXPERIENCE EVER... It was my first and last time booking through them, I'll stick with Expedia. TRIP.COM IS A SCAMMM AND THEY ARE THEIVES STAY AWAY!

Trip.com gets a 1-star rate because I cannot rate the company lower. Trip.com deserves a minus 50.
I have been waiting for the refund of my plane ticket for 4 MONTHS now. Trip.com sent me 2 emails confirming my refund had been accepted. I called a couple of times too and several agents confirmed it was being processed. About a month ago, Trip.com emailed to advise the airline policy has changed and they can't refund me. I called and I was advised a manager will get in touch. She emailed me advising me to wait in a poorly writing manner. I waited a month and half but I didn't receive any news. Today, I called and found out that I had a credit. The first agent said that it was expired. I had to insist to speak with the manager. After 5 min of arguing, the manager took the call and told me that I have a store credit but she didn't provide any details. BIG FAT LIE! I called the airline, the company changed the policy from credit to CASH REFUND 1 MONTH AND HALF AGO. She also advised that trip.com should have provided me with all the details. She explained to me how trip.com should go about submitting my refund request. I called back trip.com, I could not talk to the manager so I had to explain to that agent how to proceed. I am now waiting for the manager's reply.
Piece of advice:
1- DON'T TRUST TRIP.COM.
They won't tell you about the credit or refund policy. I have the feeling that they keep clients confused to retain the money from the airline as much as they can
2- CHECK BY YOURSELF TGE AIELINE POLICY. You can call and the airline will give you the information you need
3- NEVER BOOK ANYTHING ON TRIP.COM (again)

I booked a one way flight to Penang. During the booking and in the info of the flight on the app afterwards, there was no warning of the airline 48hs mo change policy. I even bought an add-on to have flexible dates change. 72hs before the flight I started the process for the change: the website would keep me waiting after clicking for the change option and the screen never appeared. On the app, it was denying any date I was selecting. I thought it was a system problem so I decided to wait a little bit. I called through internet call and they replied and kept in silence. I send an email...they replied far later. I finally could talk to someone through the website chat. After 1 hour (in which I HAD TO SEND HER A SCREENSHOT OF THE FLIGHTS I WAS SEEING IN THE AIRLINE WEBSITE WHILE SHE WAS TRYING TO OFFER ME A 9 HOURS FLIGHT FOR A 1.50HS TRIP) the agent told me my request for change was sent. After a few hours, I receive the news about the 48 hours previous policy and a cancellation of the request.
That policy should be EXPLICIT in the website and the agent never checked it before making me lose more time. I've read that this is a common strategy they use to scam people. They deliberately lead you to confussion so you then can not make the changes and keep your money.
PLEASE, DON'T USE TRIP.COM is not worthy.

Booked flights and paid. Email arrived hours later just saying YOUR FLIGHTS ARE CANCELLED. No explanation. BEWARE!

During my trip to the Dominican Republic,
I was able to book through trip.com.
Once you have searched for the hotel via the skyscanner website,
I was redirected to trip.com.
Having checked the various reviews,
The location and conditions (it was not specified that there would be additional expenses),
I booked at Los Corales Beach Village and of course paid.
Arrived in the evening at the hotel, at the time of check in,
I am required to pay 826 pesos, as electricity consumption.
To my grievances that none of this was specified on the site,
The reception person, somewhat rude (at that point I told him to respect me, as we don't know each other),
He pointed out to me that he had already had these problems several times with bookings through bookings with external sites,
But that no one had done anything to solve them.
Once asked if I wanted to pay or leave (I would have lost the money already paid previously),
I agreed to pay and I was given the relevant receipt.
Already unnerved by the situation, I was subsequently asked to pay an additional 50 euros (or $ 50) deposit
For any damage or shortages that I could have caused in the booked home.
I pointed out that in my life, it was the first time that a similar situation had happened to me
And in me, I thought I was in a candid camera... but unfortunately it was all true.
Paid the 50 euros (which were returned to me on my departure anyway)
I was finally leaving the house.
Arrived at the front door,
I had to shed some light on my cell phone,
As, even the light bulb did not work (but if I had just paid for the electricity? For not even having a light bulb to enter? Mah...).
The room was far from spacious and was quite neglected,
To which, I took pictures of the various imperfections,
So that I would not be charged any additional costs upon my departure.
The next morning, more angry than ever,
I called trip.com to inquire about the case.
I was answered by a very kind assistant who spoke Italian,
To which I explained what happened in detail.
This, he told me that he would talk to a manager,
That he would call the hotel and that within 2 hours,
I would have received an email with the clarifications of the case and a possible reimbursement of the excess costs incurred by me.
Well, to date, I have never received any emails, in fact I wrote them myself,
But no one has ever deigned to answer (not even in chat).
So I ask: is it honest to behave like this?
It occurs to me that the lower price than other competing sites will probably have a reason.
They will certainly no longer have me as a customer and I will certainly not give them positive publicity.
Stay away from trip.com and use well-known sites, from which (at least me),
I have never taken any rip off.

I purchased tickets online, but could not speak to anyone on the phone. Chat was worthless. I tried to change my flights due to my mother passing and Trip.com tells me I need to call United Airlines to request a credit. Not sure why since United did not have my credit card info. Nonetheless, I reached out to them and explained what had happened and they issued a credit to Trip.com. Tried to contact Trip.com to let them know the credits were issued and no response or acknowledgment. Disputing currently with my credit card company. Worst experience ever. Not worth any savings!

Update:

Finally, Trip.com calls me after I write a review on Trustpilot and assures me that they will take care of this. After a couple of weeks, they contact me and acknowledge they received the credit from United Airlines. They tell me that they will credit my credit card. I finally receive the credit only to have it appear on my card AGAIN months later!

Update:

This just keeps getting worse! Just got off the phone with Capital One and they completely acknowledge and agree that Trip.com was credited by United Airlines but since Trip.com's policy is no refunds they will not credit my account! Trip.com was paid twice! Everyone agrees but no one is willing to do anything. Capital One is just as bad. Hours on the phone with them and weeks waiting for return calls just to hear they are unwilling to do anything.

STAY AWAY FROM TRIP.COM ---- NOT AN ETHICAL COMPANY. WILLING TO TAKE ADVANTAGE OF SOMEONE'S LOSS AND PROFIT FROM IT.

CAPITAL ONE IS JUST AS BAD! HOW CAN A COMPANY CLEARLY SEE RIGHT FROM WRONG AND NOT DO THE RIGHT THING! What's in my wallet... Not Capital One any longer!

I bought an outbound and return ticket from Brussels to Tehran from them, and due to an unexpected problem, I had to change the date of my outbound ticket urgently. Following the policy of the ticket that I had bought, I tried to change my ticket through their website/app but the prices that their website was suggesting me were unrealistically more expensive than other websites for the same flight! I tried to call them several times but I was kept on hold for very long time and finally could not succeed to speak to anybody! So, I bought a ticket from another website, but with the same airlines (Turkish airlines) and traveled to Tehran. This is my first complaint from them. However, my second complaint is even more serious: since I did not use my outbound flight, it was automatically cancelled. When I was coming back to Brussels on 24.Apr, at Tehran airport I unexpectedly realized that my return ticket has been cancelled too! That was very strange because I had checked my flight on their app and it was shown that my flight is on schedule and my name was being shown as a registered passenger! But when I was checking in my luggage at the airport, the person at the counter could not find my name in the passenger list of the flight! Therefore, I had to buy another last-minute ticket for the same flight with a very high price!
I have raised this complaint to them hoping that they would compensate the price of my return flight because it happened to me due to the misinformation on their app. But THEY HAVE NEVER REPLIED TO ME SO FAR!
I checked everything on the app several times before the flight and it was showing my name in the flight without any issue while my name was NOT on the list of the airlines itself!
Therefore, I strongly recommend to NOT to trust their service and I WILL NEVER BUY A TICKET FROM THEM EVEN IF IT IS MUCH CHEAPER THAN OTHER PROVIDERS!

DO NOT BOOK WITH TRIP.COM

Booked flights with trip.com through sky scanner.
I thought everything was fine however I received a phone call from them at 6am. This made me suspicious as any reputable firm would call at appropriate times even with a time difference so I done a quick Google search and was absolutely horrified.
Cue a full day spent on the phone to trip, Qatar airways and my bank.

My first port of call was to Qatar airways to check my flights were legit. They informed me there had been a booking for me but trip had cancelled it and to call them.
Second call was to trip who denied there was any issue. Telling me we don't understand why they would tell you these lies. Your booking is safe ma'am. Then nothing but silence for a while.
Third call was to my bank to get assistance. Where a charge back was being actioned.

My flights alone were over £3000 for 2 so definitely not pocket change. After my bank contacted them they emailed me and said I could get a refund if I cancelled the charge back and paid a £652 cancellation fee per ticket. They were told the charge back would remain in place until a full refund was provided as per Qatar airways refund policy. Then changed their story to I have already received a refund and I'm leaving them out of pocket.
Since then I have received threatening emails telling me they will call the police, have me done with fraud, contact credit companies etc.here is a snippet of 1 email from them.

(1.Trip.com points will be deducted from your account and your future bookings on Trip.com may be affected.

2.Trip.com will actively pursue remedies including but not limited to: commence legal proceedings against you; reporting the matter to the police and actively cooperating with the investigation; reporting the matter to other government departments, supervisory authorities and complaining to card associations.

3.The card associations will investigate into this matter upon our appeal and your various fraudulent misrepresentations would be found and further reflected on your credit record.)

I don't currently have flights, have multiple different reference numbers for the same booking and was never informed from them the flight was cancelled. They're arguing I have already received a refund but how can I have had a full refund if I need to pay a fee to receive one.
If I hadn't been suspicious I dread to think the position I would be in upon arrival at the airport or like other people stuck at their destination without a flight home.

Unfortunately the saga isn't finished yet even though Im several months down the line but will update in due course.

I wanted to change date of my departure in Trip.com Mobil app but after payment in one hour I tried to decline my last change because this agency withdrew ******* KRW (825 USD) from my account. Also I requested to Trip.com for canceling my last change because on their website wasn't understandable information about charging fee. There was information about my unused ticket sum and fee for changing dates ******* KRW. Finally 4hours later I got a message with declining my request to refund my money ******* KRW they wrote it's total fee for changing dates and they annulled my cancellation referring to airline policy. I contacted with Asiana airline reservation department they told me according to my booking confirmation number I haven't fee to change dates of my trip. Also I found Original Asiana airline terms and policy they can charge additional fee for changing or cancellation in range of 20~200 USD. Also I can claim all refund during 24 hours regardless of refundable flight ticket or not. Trip.com informed me that my money was transferred to Asiana airline immediately and thus they're not able to cancel my change. I requested to Asiana airline to refund money by email but they replied me to contact agency where tickets were issued. Anyway I requested to Trip.com again for refunding but they refused my request referring to airline terms and refund policy and also that because my ticket was issued I'm not able to refund my money back and customer right during 24 hours doesn't work because extending and additional attachments to my contract have nothing to do with the refund of the service. Furthermore, they told me when I called them all laws about customer rights you know in Russia or Korea or USA don't work because their company has business account in Singapore. I wanna refund my money back. This company Trip.com misinforms clients to steal money referring to airline policy.

Booked flights on Spirit Airlines. They got canceled last minute. And they won't return our money!