I wish I had googled reviews of this website before booking with them, horrible service and they make dumb excuses as to why they can't price match. They sell the rooms over priced and claim u have to pay for breakfast and parking when the hotel offers it free, when I called they didn't want to price match and they said because of cancellation policy, what does that have to do with anything. Book somewhere else and save the headache! They charge 126 dollars which is also overpriced compared to most cancellation fees, and they only give u a few hours to cancel for free, not even a day. Super disappointed and they are a huge rip off. RUN
trip.com has the most terrible customer service. I tried booking multiple tickets on their website AND app and none of them even let me get through to the payment page (thank god). They all said sold out by the time i tried to enter my card info, regardless of whether it said they were low on tickets or not. This happened to every flight i looked at. Called to see if someone can book it over the phone, which they dont do but then the lady began to laugh and snarl at me and say she cant control flight availability and i should be quicker and keep looking. I spent my whole morning looking on their site and refreshing and it happened to every damn flight i looked at. I told her its not an availability issue, its their website and she told me i should refresh my system. Girl, what?. I was astounded by the lack of common sense and customer service by this company.
Dear i hate t,
Thank you for bringing this to our attention. We're genuinely sorry for any inconvenience caused you regarding the payment issue. Please understand that this is not our intention to add any frustrations to you. Kindly know that this is not the service we want you to experience. We would love to assist you in any way possible.
To assist you further, please kindly follow the below steps:
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {SiteJabber}
We look forward to your response. Your understanding is much appreciated.
Best regards,
Rachel
Trip.com
I was skeptical to book my flight tickets through trip.com since the reviews were pretty mixed, but I decided to go for it since the price difference was over $200. I didn't have ANY issues! I immediately got my confirmation number, checked in on the flight carrier's website and everything went smoothly. The trip.com app gives updates on gate, seats, arrival time,... which was really helpful. Overall, I'm very satisfied and I'd do it again!
Hello Helena,
Thank you very much for such a great review, and I am delighted to know that you always have a wonderful user experience with us. It's much appreciated! Your positive feedback has motivated us consistently to provide a better service experience to our clients. Our user-friendly application offers flights, hotels, trains, and other options for your next journey with us. We hope you would have a nice trip with us every time.
Best regards,
Daria
Trip.com
Yes they are indeed incompetent and very likely scammers. No need for me to repeat the same pattern just like the other customers have experienced. trip.com issued the ticket, then airline denied the ticket, trip.com gave all sorts of excuses such as website glitches, airline policy etc. In short, they just take away your money and not able to book a ticket for you. Worse still, not refund the money back to you! Well, just take it as donation to third world country to help out the poor! They really need all your money to survive for their 10 member size family household! Have mercy!
Hi Hannah A,
Thank you for bringing this to our attention, and I am sorry to hear that you were having difficulties with the refund request. Please know that we have all the intentions to help you. Rest assured that we are always here to help you in any way possible. We can get this further clarified if you can be so kind by sending us booking and contact info at en_servicemanager@trip.com to investigate.
To help us differentiate your concern from others and ensure the quickest reply, please include {sitejabber} in your email subject.
Thank you for your cooperation and understanding.
Best regards,
Andrew
Trip.com
I have booked a flight which was listed on the webisite but practically impossible to transfer due to two different airlines on international destination. While i contacted Trip.com to cancel my itinerary they are simply asking to contact the airline directly which is not possible. Not even telling me the cancellation charges and refund amount.
Pathetic
Dear Aamer S,
Thank you for bringing this to our attention. We are genuinely sorry for the inconvenience. We would love to check your concern.
Please follow the below steps for further assistance.
1. Kindly provide us with your detailed concern, booking number, passenger/guest name, and reserved email during the booking at en_servicemanager@trip.com
2. Please include a specific indicator in your email subject line: {Sitejabber}Thank you for your cooperation and understanding.
We look forward to your information.
Best regards,
Hao
Trip.com
Horrible company. I booked a trip and it showed it was cancelled upon booking because of a "payment error." But my credit card was charged. Now they are saying they can't complete the booking even though my card was charged. And also the refund is "in process" and will take 7-14 business days. I told them refunds don't take that long once they have been initiated. Total scam of a company, running a Ponzi scheme with our money.
Dear Jeff T.,
Thank you for bringing this to our attention. We are genuinely sorry for the inconvenience in the refund progress. We would love to check your concern.
Please follow the below steps for further assistance.
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {Sitejabber}Thank you for your cooperation and understanding.
We look forward to your information.
Best regards,
Una
Trip.com
ATTENTION! Check it out before book with this agency.
The same passport I have used to book my flight at "trip.com" was refused at the airport for the boarding and I lost my 1.300$ flight. "Trip.com" as a travel agency should make sure that customers get to the destination safe and trouble free. One of my family members has health issues and I have to get home asap. I'm a student and buying a new flight is gonna cause me financial inconveniences. I hope they giving me some support with this situation and also making changes in their "platform" or "booking system" then this is not happening to more people.
Hello juan e,
Thank you for taking the time to leave us this review. We are sincerely sorry for this unpleasant experience that occurred. We'd love to investigate your concern about the visa issue. Please follow the below steps for further assistance.
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {sitejabber}
Thank you for your cooperation and understanding. We are waiting for the next time cooperation.
Best regards,
Hao
Trip.com
I bought tickets to Tampa a few days ago. My original flight to Tampa was cancelled. I have been on the phone more than 10 times with no answers in regards to new flight to Tampa. I bought the insurance and they are now telling me I can't get tickets refunded. I tried to call airline and they done recognize the booking information. Is this company fraudulent?
Hi Cynthia L.,
Thank you for your feedback. I'm sorry to learn that you have a concern about the refund. Please know this is not our intention. Rest assured, your concern has been received safely and we would love to assist you further.
To do so, please kindly follow the below steps:
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {SiteJabber}
We look forward to your response. Your understanding is much appreciated.
Best regards,
Evon
Trip.com
Got ticket with my kids via Riyadh.got missed flight in Riyadh.coz of time at immigration…clear says in terms that it gives guarantee, contacted them they says it is my fault.what a rediculus answer u can expect
Hi Ahtisham A.,
Thank you for bringing your concerns to our attention. Please be guided that we are here to assist you in any way possible. Also, know that we want to make it easier for our customers. We will have your booking rechecked and contact you directly for an update. Thank you for being so understanding and patient.
Best regards,
Una
Trip.com
The folks at trip.com do not understand basic rules. After booking my reservation I was informed that the airline had changed the flight schedule therefore would be missing by connecting flight.
Trip.com defines the need to update the booking as a voluntary change even though I am simply attempting to update my reservation so I am not stuck in a country for over 18 hours.
Trip.com expect me to pay upwards of $1,000 for this 'voluntary change' when the original ticket was $540. I have wasted over 2 weeks on this ordeal.
Trip.com expects me to get a waiver from the airline. The airline tells me that the waiver has to be made by trip.com.
I would request all travellers to stath away from this unethical entity. They are simply not equipped to provide any customer service once they have received your booking fees.
If you want a daily migraine, hit that buy now button on trip.com. A headache is complimentary with every purchase.
Hi A S,
Thank you for bringing this to our attention, and I am sorry to hear that you were having difficulties with the change request. Please know that we have all the intentions to help you. Rest assured that we are always here to help you in any way possible. We can get this further clarified if you can be so kind by sending us the booking and contact info at en_servicemanager@trip.com to investigate.
To help us differentiate your concern from others and ensure the quickest reply, please include {sitejabber} in your email subject.
Thank you for your cooperation and understanding.
Best regards,
Rachel
Trip.com
Very bad experience!
Everything seems very reliable but when it comes to claiming a cancellation or change of tickets, wait for them to be resurrected in their second life, really a shame! I do not recommend it!
Hi Víctor,
Thank you for raising this to our attention. We sincerely apologize for any inconvenience caused to you regarding your claims on a cancellation or change. Please understand this is not the service we want you to receive from us. Kindly know that we would like to learn more about your concerns. We appreciate your cooperation to send us your detailed concern and booking details to en_servicemanager@trip.com for further assistance.
To help us differentiate your concern from others and ensure the quickest reply, please include {SiteJabber} in your email subject.
We look forward to your information. Thank you.
Best regards,
Kenzie
Trip.com
I will never use trip.com again. First and last time. They offer accommodations without confirmation of availability from the hotel. Caused so much inconvenience. I have never experienced this with any other travel website. First, it took them days to confirm, then booking showed it was being processed. Then after a few more days of showing it was being processed, booking got cancelled without notification. They said they could not get confirmation from the hotel of availability and so booking was cancelled. My question is why would they offer availability when they don't have the rooms. I will never use trip.com again.
Hi Maria V.,
Thank you for your feedback. We feel terribly sorry for the unpleasant experience that you came across with your hotel reservation. Rest assured that we are here to help you in any way possible. We will contact you directly to handle your concern accordingly.
To assist you further, please kindly follow the below steps:
1. Please send us your detailed concern and booking details at Hotelbookingescalations@trip.com.
2. Please include a specific indicator on your email subject line: {SiteJabber}
We look forward to your response. Your understanding is much appreciated.
Best regards,
Liza
Trip.com
I booked connecting flights with Trip purely for their advertised 'connection guarantee'. Within days of booking, the schedules changed and I cannot use either flight. I have made multiple calls and emails and still have not received a penny despite their polite lies. My advice? Book direct - Easyjet took 7 days to return my money. Five weeks later and Trip still have done NOTHING.
Hello Lorraine F.,
We are genuinely sorry for the inconvenience in your reservation. We would love to check your refund concern.
Please follow the below steps for further assistance.
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {sitejabber} Thank you for your cooperation and understanding.
We look forward to your information.
Best regards,
Scarlett
Trip.com
Despite providing them with the invoices and emails from the airline that they refunded all the money immediately the trip.com advisors still claim it doesn't prove anything to them. Ohhh and they will not do any chasing, any investigation on your behalf, you have to do all of it witch is very difficult as they use automated email addresses to book you in which they than have no access to. And absolute disgrace, unlawful company. Should be banned!
Hello Dominika W.,
We are genuinely sorry for the inconvenience in your reservation. We would love to check your refund concern.
Please follow the below steps for further assistance.
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {sitejabber} Thank you for your cooperation and understanding.
We look forward to your information.
Best regards,
Scarlett
Trip.com
I booked quite a few flights to and throughout Brazil. The only agency that refuses to refund my cancelled flight is trip.com! They keep telling me it is non refundable and that i need to contact the airline, which (after 100 tries to reach them on every possible way) tells me that only trip.com can refund. The customer service is incredibly bad! It was not my first booking with trip.com, but definitely the last! Stay away from them, if you want to keep your rights as a traveler!
The worst travel experience of my life. I booked a flight with Trip.com that had to connecting flights. Three days before my planned flight I was contacted by the agency and they told me that the second flight was sceduled 11 hours before the previous flight time. All alternatives they provided would have meant me spending a night at the airport and me arriving a day later than planned. I requested compensation for both flights, but they only compensated one of the two connecting flights. They did not help me to find a good alternative. I had to find another flight on such very short notice which ended up costing me a lot of money.
Hi Jara B.
Thank you for bringing this to our attention. I regret to learn that you have encountered inconvenience. Kindly know that this is not the service we want you to experience. We would love to assist you in any way possible.
To assist you further, please kindly follow the below steps:
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {SiteJabber}
We look forward to your response. Your understanding is much appreciated.
Best regards,
Amber
Trip.com
I booked and paid for my flight five days ago. They still gave issues the ticket and each time I speak to them they promise they will do it within 24 hours yet still five days later I have nothing! Don't trust this company. My flight leaves in a few days and I have no ticket. Now they are telling me to book elsewhere but they still have my funds and the prices have gone up. They 'promised' they would cover the price difference yet they can't even issue tickets!
Dear Paul F,
Thank you for taking the time to leave us this message. We noticed that you raised the same concern to our attention via other platforms. I apologize for any inconvenience we caused you regarding the ticketing process. We are here to help you in any way possible. Please allow us to have your booking information to contact you directly.
To do so, please kindly follow the below steps:
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {SiteJabber}
We look forward to your response. Your understanding is much appreciated.
Best regards,
Daria
Trip.com
Reservations policy is bad and i ask for flight changes but it was not accepted. In addition, they take a long time to respond to your request regarding flight update. I do not advice to deal with this company at all
Hi Ahmed M.,
Thank you for your feedback. I regret to learn that you were having difficulties requesting a change for your flight, and we apologize for the inconvenience. Please know that we have all the intention to help you with your concern. Kindly be guided that we are also following policies set by the airline as a travel agency.
Rest assured that we are always here to help you in any way possible. Please send us the information at en_servicemanager@trip.com so that we can investigate further on your issue. Kindly include {Sitejabber} in the title of the email so that we can differentiate your concern from others and assist you better. Thank you.
Best regards,
Edra
Trip.com
Thankfully, after my negative review I was contacted by Sophia from Trip.com. She was very helpful and made me feel reassured that Trip.com were actually trying to resolve my issue. While it still took a few weeks, Trip.com finally changed the name on booking *******6308. It appears the problem was with the fourth party company who actually books the flight (they were struggling to make the change for some unknown reason). I'm upgrading my 1/5 stars review to 3/5 as Sophia was able to resolve my issue (and save my holiday). But it shouldn't have taken as long as it did and for me to leave a negative review to effect this. I still have booking *******8868 to resolve. I'm keeping my fingers crossed this is resolved much quicker.!
Hi Jangir S.,
Thank you for bringing this to our attention. I regret to learn that Sophia has resolved your concern. Thank you for recognizing the hard work of our colleagues in making sure that we provide the best customer experience possible for our customers.
As for your another booking concern, we are genuinely sorry for the inconvenience in your reservation. We would love to check your concern.
Please follow the below steps for further assistance.
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {sitejabber} Thank you for your cooperation and understanding.
We look forward to your information.
Best regards,
Scarlett
Trip.com
I've posted this on Trustpilot already but am putting it on here to do what I can to ensure Trip.com see and respond to this.
I would give 0/5 if possible.
On 18/06/22 I requested to change the name for booking 17967628868 (with Korean Air) and 18151826308 (with Emirates). I was advised the request would be put through to the airlines and I would receive an update. On 19/06/22 I received confirmation that the name change with Korean Air was not possible. On 13/07/22 I received confirmation that the name change with Emirates was not possible. I contacted both airlines, both advised it was possible and that Trip.com needed to initiate the process to action this. I contacted Trip.com to confirm this, I was advised the requests would be put through again and to wait for an update.
On 14/07/22 I received a payment request to change the name with Korean Air. I paid it and received confirmation of successful payment. On 15/07/22 I was told the name change with Korean Air was not possible and was refunded the payment. I contacted Trip.com to query the Korean Air name change. I was told this was an error and that the name change was possible. I asked for an update on the Emirates flight, I was told to wait.
Later that day I received an email saying the name amendment for the Emirates flight had failed. I called Trip.com who advised to get written proof from the airline confirming the name amendment could be done. I did so and Emirates made a note on their booking with Trip.com confirming this. Emirates also expressed surprise this had lasted nearly a month
Without resolution. They advised the process was routine, straightforward, should take "1-2 minutes" and could be processed within 24 hours. Emirates also advised they hadn't received any name change request from Trip.com to change.
I called and explained this to Trip.com, they offered to send the request through again. I asked to speak to a supervisor, Trip.com said they were on another call but that I should wait for an update regarding the Emirates request. At 20:40 GMT on 15/07/22 I received an email from Trip.com saying the Emirates request was not possible. I called Trip.com and asked to speak to a supervisor, I was told they were on another call. I said I'd wait for them to finish, I was told I wouldn't be able to be kept on hold that long. I asked for the supervisors name, I was told they weren't able to give that information. I asked why I wasn't able to have the supervisor's name when I'd been able to get the name's of the customer support advisors. I was told it was not possible. I requested the supervisor to contact me within 72 hours and ended the call.
At 00:22 on 16/07/22 I received an email saying the name change request was not possible for Korean Air.
Meaning no disrespect to the employees I spoke to (some of which seemed genuinely wanting to help) Trip.com seems either unwilling and/or unable to handle routine services. They also seem to have incompetent or non-existent management. I am almost speechless at the poor and ineffective practices of this company.
I expect to be contacted by a supervisor and/or someone who can explain to me why it's taken nearly a month and still have no resolution to what both airlines have said is possible and routine.
Never try with this dishonest company
Tried to book business class thru their site being referred by Kayak.com. Never received any confirmation after they got paid in full right at the time of booking. They have multiple dirty tricks to try to get you to quit trying even if you ask for any kind of a voucher instead. They give you a UK number and you have to wait close to an hour. Then comes an agent to quote a fare that is twice as much as you had paid.
Another dirty trick is to toss you back and forth between Trip.ae, Trip.com and mytrip. You get to work with different disrespectful agents in India that will do anything to get you to stop trying. It has been close to two years and the saga never ends.
Hello Rafal B.,
Thank you for raising this to our attention. I regret to hear that your flights were cancelled right before departure time. I genuinely apologize for the inconvenience you encountered with the reservation and refund request. I understand that this is not a pleasant experience, but please allow us to get this straightened out for you.
To assist you better, please kindly follow the below steps:
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {SiteJabber}
Thank you for your cooperation and understanding. We look forward to your information.
Best regards,
Daria
Trip.com
Overview
Trip.com has a rating of 1.3 stars from 1,131 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Trip.com most frequently mention customer service, full refund and credit card. Trip.com ranks 440th among Hotels sites.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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Dear Chantee B,
Thank you for raising this concern, and I am sorry for any inconvenience you have encountered on your reservation. Please know that we are here to help you in any way possible. To assist you better, please send us detailed information about your concern and your booking details to hotelbookingescalations@trip.com.
To help us differentiate your concern from others and ensure the quickest reply, please include {SiteJabber}
We apologize again for all this inconvenience and we are looking forward to helping you the soonest.
Alina
Trip.com