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Trivago has a rating of 1.6 stars from 325 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Trivago most frequently mention credit card, customer service, and next day problems. Trivago ranks 201st among Travel Search Engine sites.
It was a horrible experience. The booking site that trivago transferred me to was a scam, charged me twice, my reservation was not even made. Big thanks to trivago and hoteling.com for ruining my holiday :)
Date of experience: October 13, 2015
We found a fantastic deal on Trivago for a hotel in Barcelona. Couldn't believe the deal for a nice hotel - so much so that we logged out & back in again & double checked our dates - but deal was still there. 3 nights in a nice hotel in July.
Site took us through to book on Expedia website where the prices all married up. We upgraded to a superior room. Believe we checked information & booked.
Materialised that the links between Trivago & Expedia did not work. We ended up with a $190 booking for 1 night the following day, rather than a 3 night booking for July. Hotel will not refund. Failing to get resolution from Expedia. No-one taking ownership & we are out of pocket & can no longer afford our longed for trip. Horrible, heart-breaking experience.
Date of experience: June 11, 2015
On website it says Travelodge is 29. I tried to book at this price to find it was booking for November when looked to book now it's over £100. This is very misleading
Date of experience: June 24, 2021
Receptionist was rude police are always traveling through this hotel because of the drugs A man was on ice and the police arrested him just terrible For my family to witness wouldn't booked this hotel again thanks for reading
Date of experience: December 13, 2016
Booked 2 night hotel stay through Trivago, actual company doing the reservatio is called otel.com. When I arrived the hotel took the otel voucher, but also my credit card.
My credit card was billed. Called otel.com, to get reimbursement, got run around. Result: I paid $ 315 to hotel and $ 315 to otel.com. I am out $315, plus endless hours trying to get my money back. Wont use Trivago again.
Date of experience: June 21, 2017
I was trying to get a family reunion together. The website said that the rooms were for up to 5 people, which was not true. So I made the resevation for 4 rooms. When I contacted the hotel to make sure I could get extra roll away beds for our extra person, I was told that they don't put extra beds in their room. I see that Trivago website that they are still saying you can get 5 people in the rooms at that hotel. My reservation was through Reserve Counter.com and they would not work with me at all.
Don't believe what the booking agent tells you, call the hotel and check first...
So much for having a pleasant reunion with my family.
Date of experience: June 27, 2015
Dear Pat,
Thank you for your feedback. We are very sorry to hear that you had this issue with your booking.
I am afraid we are not affiliated with 'Reserve Counter.com' or 'Reservation Counter.com' so there is no way that you could have been directed to their site from trivago.
However, if you would like to get in touch with us at info@trivago.com with all your booking info, we would be more than happy to assist you to get to the bottom of your issue.
We look forward to hearing form you.
Kind regards,
Trivago.
The last two times that I have used Trivago to look for hotels in two different cities I have been directed to a different hotel than the one that I want to look at. I cannot make it send me to the correct hotel. When I check the hotel site on a different location the price is not the same as listed on the Trivago site but since I can't get to the hotel listed it has to be showing the wrong price. I will no longer use this site.
Date of experience: February 11, 2017
OTEL.COM is a full fledged SCAM. They are able to get onto such sites as Trivago and Expedia as though they are another travel brokerage service. When you authorize a credit card payment, they will immediately try to put another (smaller) charge hoping to drain your account and then get an approval pronto which will require you to cancel your card and wait a few months to get it back into your account.
Date of experience: May 5, 2017
Listen Trivago people, Please keep trivago man the way he was the first time.
You keep trying to reinvent him thinking that sexy is a suit... WRONG! Sexy
Trivago man is the first commercial look he had going on, he was preeminent of
A 70s porn/bad guy stare and THAT was his allure. He didn't know he was cute and
That also helped the allure. Making into a normal guy has you missing your mark
On the reason he was so popular to begin with. Please put him back the way he was,
Mean, sexy and ignorant of it all.
Date of experience: June 26, 2015
Two Owners!
One great guy, Matti!
His partner is a bad-mannered man with no appreciation of good customers.
Good food, good servers.
Without this brute, it would be a good restaurant!
Date of experience: August 26, 2021
Was nice to have the pool, but would have loved a hot tub to relax muscles after walking in the city. Jonathan at the hotel bar had great personality and was very welcoming. Hotel was clean and concierge service was phenomenal! Hotel was clean and upscale. Valet was on spot. Free breakfast was below standard, but it was free... so can't complain.
Date of experience: February 28, 2018
Trivago will make a reservation and give you a confirmation number for a hotel and when you arrive there will be no room for you and your reservation number in the hotel's computer it happened to the gentleman in front of us who used Trivago and it happened to us you're sitting on a sofa at midnight waiting to get into our room when payment has been taken off of our credit card Trivago is an absolutely horrid way to abuse your time do yourself a favor and don't use Trivago ever unless you like being extremely inconvenienced
Date of experience: September 29, 2019
Yes they find the cheaper hotel but they do it because they don't post all the extra fees associated with where you want to stay. They aren't the only website to practice business this way... I will never use them again. I will only get hotels directly from the hotel from now on.
Date of experience: June 3, 2016
Dear Victor,
Thank you for your message and we appreciate your feedback.
It is important to bear in mind that trivago's American (. Com) and Canadian (. Ca) platforms show prices per room per night before taxes and fees are included.
We have run several tests and this proves to be the most recognized and common way for both retail and online products to be displayed within North America. Therefore, we try to remain as localized as possible for our different users.
The majority of our European and other platforms display prices already including taxes and fees, as this is the norm in these countries.
What you can and should expect from trivago is that we will always strive for maximum transparency.
We hope that this clarifies things from our side.
Kind regards,
James Morrison
Trivago user support.
Booked with trivago and the website showed pictures of not what I walked into at all! The place stank, had roaches, no remote, was not clean at all. I had to go and purchase bug spray, cleaner and disinfectant, to clean the room. I had no other place to go as I had prepaid and would lose money. My companion has asthma and we asked for a non smoking room and it was obvious somebody smoked alot in that room. Neither of us slept for fear of more huge bugs appearing as did the others. Maybe your corporate big wigs should stay the night in every room you put on your site and go through the sleepless two might we had. Clean a room and try to debug it so that you could at least relax because they got you and yeah my bad I should of thought twice about something being too good to be true. Shame on you Trivago! Lesson learned for me... never trust your site again! Overall rating if I could it would be a negative 10 for sure!
Date of experience: July 19, 2015
Loveeee the Crowne Plaza in White Plains NY! The manager Stevie-John was extremely nice and helpful. My boyfriend and I stayed for a night and Stevie upgraded our room for free and gave us free access to the 12th floor lounge. He answered every question we asked and helped us with everything we needed. My boyfriend and I stay here a lot and it's always a great experience when Stevie helps us! Highly recommend and the rooms are classy, clean, and definitely worth the money! Thank you Stevie!
Date of experience: January 19, 2017
If you ate a hotelier don't use them or fall prey to there incessant sales calls.
They have no regard for Uk consumer rights and within the company they will not record or act on any customer complaints.
After looking into the company further its clear to see that they have a very poor or none existant customer service record.
Don't use them in any way as if things fall fowl you will not recieve any satisfaction from this company.
Date of experience: July 11, 2018
Buillded on the shore of the river in βelgrade very nice pub -restaurant excellent food taste -quality excellent service friendly atmosphere. Easy access by bus or taxi and 50 meters walking distance. Nice music friendly enviroment very warm.
Date of experience: January 18, 2018
We recently made a reservation for a hotel in Canada. Upon returning home, we filed a claim for GST reimbursement. My Trivago reservation did not break down the GST amount on my reservation, only showed Tax Recovery Charges and Service Fees. When I contacted Trivago, the rep said it was not possible to get any more information. It appears to me Trivago can recapture the GST but the consumer cannot. We would not use the service again.
Date of experience: July 31, 2015
Hello JR;
Thank you for taking the time to leave a review.
However, this is a review of the booking site that you used to make the booking and not that of trivago.
As a hotel search and not a booking site, trivago is not involved in the booking process between the user, the online travel agent and the hotel, and therefore cannot, in any way, claim financial responsibility for the transaction process between these parties.
We pull information from multiple OTAs (online travel agencies) and display the prices together. However, once a user clicks through to 'view deal', they are directed to the appropriate booking site which provides that price to complete reservation and payment details. Trivago doesn't actually have any involvement in the making of the booking.
Please get in touch with us directly at info@trivago.com for further assistance with this issue.
Kind regards,
Trivago User support.
Recently spent 2 nights half board at Cases Noves Guadalest. The food was outstanding. The quality of the services given by Toni & Sofi, was like none we have every received anywhere in the WORLD! The rooms had everything one could need, with stunning views of the beautiful mountains and the little village. An ideal place where one should come to recharge their batteries. We would most certainly visit them again, sooner rather then latter.
From Carol S.
Date of experience: March 28, 2017
Very transparent website for comparing hotel and accommodation prices. I discovered the website while googling for hotels in Washington, they were one of the top results in Google and they convinced me to try comparing prices. In the end I didn’t book the hotel but it was good to see that there is so much potential to save a couple of dollars with the help of the internet and that prices are indeed varying a lot.
Date of experience: March 13, 2014
Leave my online travel agent to trawl the web, but with TRIVAGO would just say their girl models and the voiceovers are so tewibwy gwerlwishy. Convinced the ads designed to appeal to older men and girly twirls looking for holidays in romantic places, i. E. big, plump bed.
Date of experience: October 29, 2014
Apartment was great, clean and spacious but staff was very bad, not friendly. Security guard very very very rude and lazy... we found parking till back side hotel and the security just sit inside and play with his hand-phone. Eligible us as our guest in anger and he said (Lancau with us) with obscenities by security guard Bangladesh. We are very dis pointed with the hotel service and we will not stay there again with a terrible service.
Date of experience: March 26, 2017
Tried to find a hotel in Nashville using the mobile website while driving from Florida to Michigan. The parameters were set to no more than 10 miles outside of city center (the maximum they would even offer!). The options that come up do not tell you details of how far from the city this hotel is - just price and stars. Click on it, takes us to Orbitz, and I make the reservation there. Turns out this hotel was almost 60 miles south-west of Nashville - an hour EACH WAY out of our way. On a 20+ hour drive, you don't want to add 2 hours to your trip. Also, the "free cancellation" stated on the website was a lie - made the reservation at 5pm, tried to cancel at 7pm, but was told I couldn't because it was after check-in time the day of the reservation (4pm). Ended up wasting $70 on a cheap hotel we didn't even go to. The worst part? Trivago has no customer service number - you call and a recording tells you to "send us an email". Complete crap. Don't use them, don't trust them.
Date of experience: August 15, 2015
Last weekend we flew to San Francisco for the weekend. I had booked a hotels month in advance on the advice of a friend but when we arrived, the guest rooms were very tiny and my wife and j are very talk! It became clear that the room wouldn't work for our needs but I was a little overwhelmed that finding a reasonably priced hotel on such short notice would be almost impossible. I decided to Google Trivalgo and I found a great hotel. I booked it for the next three nights, I was assured that while my credit card was needed to reserve the room, I would not be charged until I was at the hotel. Everything worked perfectly and now I'm a big Trivalgo fan
Date of experience: August 4, 2016
Dear Arthur,
Thank you so much for your very kind comments.
We are delighted to hear that you were able to use our free hotel search to find your ideal hotel at the best price.
It is so refreshing to receive positive feedback so thank you ever so much for taking the time to do that.
All the very best from the trivago team.
James Morrison
Trivago user support.
At the Universal Hilton, I had my second quinceañera. Ms. Violeta * * assisted me in the banquet space with everything I needed, as well as making a room reservation so I could stay after the party. She also helped me make the reservation to enjoy my family in the restaurant.
Date of experience: March 11, 2021
trivago is the world’s largest hotel search, which empowers 120+ million travelers every month in their search for their ideal hotel.
By using trivago, you can sift through over 1 million hotels, from 250+ booking sites and hotel chains in 190+ countries, at once.
When a user clicks on ‘view deal’ on trivago, they are directed to the appropriate booking site which provides the deal. There they can view the deal in more detail before providing payment details and completing the reservation. trivago doesn't actually have any involvement in the making of the booking.
trivago, was founded in 2005 in Düsseldorf, Germany and currently operates on 55 live international platforms in 33 languages.
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Claim your listing for free to respond to reviews, update your profile and manage your listing.
Dear Kate,
Thank you for taking the time to leave a review.
As a hotel search and not a booking site, trivago is not involved in the booking process between the user, the online travel agent and the hotel, and therefore cannot, in any way, claim financial responsibility for the transaction process between these parties.
Nevertheless, before displaying rates from a booking site on trivago, a background check on the company is always conducted to ensure that their customers have the opportunity find the deals offered on their website. This background check has been completed for Hoteling.com. Trivago does not display deals from any site that does not pass our initial integration check, or where there are any reports that the site is not reliable. No site listed on trivago is a 'scam', all of the booking sites are professional and reputable companies.
As a hotel search, trivago keeps no records of the transactions made through the booking sites and cannot alter or access your booking in any way I am afraid.
If you have not already done so then please get in contact with Hoteling.com directly. You will find the appropriate contact details here - http://www.hoteling.com/ContactUs
If you do need any further help with your booking issue then please get in touch with our user support team at info@trivago.com with all relevant details. They will do their utmost to assist you.
Kind regards,
Trivago user support.