Trivago

Was looking for low priced rooms for night of 10 Oct, check out the next day. Trivago showed rooms for under $200 but when you click on the deals, next window shows it does not exist. Refreshed browser, tried again 30 minutes later. Non existent deals still there. Tried another browser, same false deals posted. What a waste of time.

After all these false deals up for hours, I have little faith in the credibility of Trivago. A world class, quality website would ensure all deals exist. Showing the same false ones for hours isn't cutting it. Trivago can do better. Problem is it doesn't.

I use trivago for all my business trips because I want to make sure the hotel I choose has everything I need (internet, workspace, close to the location of my conference, etc.) I also often like to bring my small Cairn Terrier with me if the trip is not too far from home! Instead of looking at each hotel's website to make sure they meet all my needs, trivago does it for me. It has many different filters that really help you to narrow down the lists of available hotels and helps you find the best fit for your trip.

I booked an available unit on the morning of 6/6/2016 that was completely available. It was a location in steamboat springs for 12/30/2016 - 1/4-2017. They wanted payment in full at the time of booking. Later in the day I receive an email stating "Sorry, were booked".

I went back to Trivago and the unit is now blocked out for 12/26 - 1/3 and the price has went up on the surrounding dates. I now have a $1,500+ hold on my credit card and no room. This unit was not booked. That is a lie. Someone saw a chance to take it for themselves or make more money. My guess is that it will be available again in a few days at a higher price. NEVER AGAIN! Fool me once...

Absolutely trustworthy site without ads. I like to start my hotel search with trivago, it provides me with a lot of results for well known hotels, not so many or none for small ones. Still if you look for hotels in big cities, trivago will be of great use for you.

I was really excited to use this site. I booked a hotel in Banff for a weekend. The hotel advertises their rate as $500 on special for $99.00. Upon arrival the hotel was more like a hostel, the lights in the room didn't work and they had placed us in a queen room rather than two double beds. It didn't end there! They were "sold out" of rooms with 2 double beds AND the refused to refund our 2 night stay. Booking.com was unable to do anything about it! Nor was Trivago. There is really no point in a site to help you find deals if they allow business to lie about their rates.

Booked a room in Miami FL and received confirmation AFTER payment for a room in Jackson TN. Website Trivago sent me to had a no refund policy and now Im out 800.00. This Company should be sued along with the Elvoline. Com Company. They take peoples hard earned money for a trip and steal it from them. Anybody interested in a lawsuit?

I had a reservation at the Diplomat in Fl Lauderdale at $239 per night. Went online and saw Trivago at $184 per night, so for my 3 night stay I should have saved $165, right? No. The total came out to only an $84 savings- I guess because of fees. Then I get sketchy calls from some company called Cancelon with an Indian or Pakistani guy wanting to ask me questions to confirm my reservations. Next, when I went to confirm my reservation with the Diplomat, they did not have my reservation yet AND she reminded me that Hilton offers a price match +20% guarantee. Drat! Next time just call the hotels and book with them directly. There is just something that does not sit right with me about Trivago and Cancelon and it is not worth the $84 savings - I could have saved even more if I had called the hotel

Their customer service is awful. It is impossible to speak to anyone or get an email response. Right on the middle of the Corona virus I cant get any response. I am basically out $800. No response on a request to at least move the date. I will never purchase with them again and recommend travelers try other sites.

After hours of searching we finally found a nice deal and decided to do the booking. I received the booking ID number and Trip number. They send me an email saying that they had receive our money and they would send an email of confirmation shortly. But for our big disappointment on the next day I received an email saying: " The hotel has informed us that the booking you made at the rate at which you purchased it was booked by someone else just a few seconds before you. We tried to find other rooms at the hotel at the same rate but unfortunately, there are no rooms available and we have had to refund you."
What a bul$&@" :(( (((( as they still had the same rate when I checked after ready my email. It means that they don't update the website properly and you can lose a good deal in other reliable website while you will be waiting until they cancel booking!
It was the first time and for sure the LAST time I have used this crap website!
Ps. We still didn't get our money back after more than 24 hours waiting :(( ((

Trivago offers no way to read all the real reviews of hotels. They say they aggregate the review rankings from around the web, and they show a few positive reviews, but it is usually not possible to find any negative reviews. For a hotel that has 2,000+ reviews, they allow you to read about 10, all positive. Moreover, clearly posted on their site is an invitation to hotel owners to contact them to learn "tips and tricks" to raise their ranking on the Trivago site. Can we trust a site that openly offers hotel owners ways to game their own system? Stick with TripAdvisor, which plays no such games and allows all reviews to be read.

Great experience from check in to check out. Very convenient location, friendly and helpful staff. Went above and beyond to accommodate our needs. Breakfast bar best I've had. Good food and large selection. Rooms very clean. Love the indoor pool. Very well kept.

We put in a date that was one day before we were actually arriving. Oops. We called to correct it and after waiting on the phone for almost an hour they said they would charge us 99$ to change the date. How is that good customer service and why would you penalize someone for a simple human mistake?

I entered the dated we wished to travel some great offers appeared when we clicked on review the offer the prices had doubled & a message came up stating the dates requested may increase the room rates & suggested we may want to consider being flexible with the date
Will not use this site again

We have been forced to cancel our vacation! Because they over booked our hotel and did not contact us to tell us until after we contacted then to ask why the hotel had no record of the reservation this happened less then 2 days before our check in date we could not find an equivalent hotel with openings so close to our arrival date. And their communication was horrible. Did not work with us hardly at all to fix it so we could have the same kind of experience we had planed for. This was a trip for my 9 yr old daughter's BIRTHDAY! So many reasons i can list why this is just poor business and a horrible experience for us.

Trivago what a way to find what need to stay warm and safe in a new town. There is something affordable for every budget
Went to eugene to see nitro circus and they found me a very nice choice of any type of lodging including a few hostels. And in seconds. Give em a look u will be happy

The worst travel site EVER. No service if you have a problem. You don't exist. From now on I will use my tried and true, Kayak.
Horrible, Horrible, Horrible. Once they have your credit card you are screwed.

Was looking for a hotel in downtown Toronto, so set the search for "Downtown Toronto / Close to CN Tower..." (a pre-set selection) And it came up with all kinds of hotels in Mississauga, North York, etc. I'm sure the prices were good but don't have the time to look through all the crappy recommendations. Hotels.com was so much better for search

I've just watched 3 youtube videos lasting about a minute and thirty seconds combined. But before each video I was forced to sit through the exact same, piece of $h*t 30 second ad of yours with no option to skip it, also totaling 1.5 minutes. I have used your services twice before but I will now forever boycott you for ruining youtube for me. You all suck.

I don't see the value of this site. However, It is nice to see that its metasearch result usually shows that all the hotel booking sites offer the same price. Anyway, why would a hotel chain cut a discount deal with any of the booking sites when everyone in the world can easily see it on Trivago or elsewhere. They would just be undercutting their better prices, making customers angry, and loosing money.
I guess if you book a room by clicking a link on Trivago, the destination site that actually booked your room would give Trivago a cut. This concept seems doomed to fail, since no bargains are apparent. And all the money for Trivago TV put up by venture capitalists will be wasted. But I don't feel that sorry form them.

My first trip to New York could have been ruined by my stay in the Pennslyvania Hotel... But i chose not to let it dampen my spirits. This hotel has been... Well let's say massively photo shopped on sites including trivago. The Pennslyvania Hotel is filthy. Uncared for and inhabited by mice... and not of the Disney kind... The rooms are in a word. Grim. They smell... Are unloved and in need of a major face lift oh and up to date electric sockets would have been helpful... I had none... The staff with the exception of Maria B... were not helpful. In fact they were dismissive and rude. So. Unless you are doing a programme on fixer ups. (I personally would demolish the place) book somewhere else... Once bitten (literally) never again

Like burning money?
I booked my first trip with trivago in January on a third party site called Otel. I paid $1785 upfront for 4 days at Hyatt Regency coconut point. The hotel told me on 3/28 that they had canceled all reservations after 4/8 because they would be closing for corona virus. After numerous emails and internal messages I realized that the company has no intention of returning any of my money. Trivago says it's not their problem and Otel.com is completely unreachable without a working phone number. I paid $1785 for a voucher to a closed hotel that's not worth the paper it's printed on. 4 month later I'm still making payments to the CC card company for not going on this trip to a closed hotel (corona virus related temporary closure).

I've been using Trivago for several years and proceeded up to 50 bookings through them. Never had any issues whatsoever. Alweays smooth transactions. Had a few problems with the hotels I've booked, but that's a different story.

I booked two round-trip flights through Trivago. Having not used the site before, I called to confirm with American Airlines that my flight was showing up in their system; it was.

The very next day, a rude man who spoke very poor English called me to explain that the discounted price I booked at had expired and that additional money (hundreds of dollars) was due in order to prevent cancellation. I refused and they cancelled the reservation.

Some additional research into this Trivago partner showed a large contingent of other Trivago costumers that experience the exact seem thing. Trivago should be held accountable for deals they advertise through their website. I will be publisizing my awful experience dealing with this clear scam until I receive some sort of resolution.