Trivago

Buyers beware, I booked a room over the Memorial day weekend May 28th - 30th in New Orleans, I did notice that while deciding on the Hotel brand that I was moved to AMOMA site.

Picked the Hotel, drive 7 hours only to arrive at the Hotel and told that their was NO reservation for me, called the number on my confirmation, on hold for almost 30 minutes to finely talk with someone from Switzerland. She says the Hotel is the issue, I hand my cell to the Hotel manager, he tells her their is no reservation and also NO rooms available.

So fast forward, I have been battling AMOMA and Trivago not since May 30th, they say I never showed up to the Hotel, Wow, what a dishonest business these people are running.

I've had not to dispute this through my credit card company, I will NEVER use these people again, I suggest that folks use another service or just book direct.

I wish I had read reviews before they stole $550.00 from me, BEWARE...

Trivago.com is my first place to go whenever I book a hotel. The interface is nice and clean and very easy to use. I never had any kind of complications on Trivago.com

If you are a Canadian and are using Trivago.ca. Don't assume the booking site is in Canada. I booked a hotel in Canada for a Canadian hotel through what I thought was the hotel's own website. It was, however, a U.S. booking company and the charges on my Visa were in USD. I cancelled the trip next day, after realizing what had happened, The following day a refund appeared on my Visa but was 10% less than the amount I was charged the day before. Fluctuating currencies and buying and selling in USD accounted for the difference according to the booking company. So once again YOU MUST PAY ATTENTION TO THE CURRENCY YOU ARE BEING CHARGED IN. I didn't notice the USD charges until I saw my Visa on line and looked at the booking summary.

The wifi is great... nice pool... playground for kids... clean everyday the room... minibar microwave. Only steps of pizza hut wallgreens... and 15 min. The wallmart

I can no longer recommend Trivago. Their advertising got to me and I used the site based on their ads. However, my recent experience was a total dud.

I booked a hotel and it turned out the booking agency (Hotel Power, which I definitely do not recommend) was a place that automatically enrolls you in a "free trial."

While not an outright scam, the free trial means that you, the customer who absolutely never asked for this, are enrolled in some VIP concierge service that you have to pay for after 90 days. So I then had to waste my time cancelling this "VIP service" I never asked for. Trivago did not warn me it was sending me to a "members only" booking site. I hate having to waste my time and I hate it even more because I felt that the booking site that Trivago led me to was totally misleading.

Also, in case you are wondering, there is nothing VIP about the Hotel Power experience. Nothing was wrong with our reservation on Hotel Power, but if they actually want a customer they could have done something to show why they matter, like get a kickback from the hotel for free water in the room, or a free drink at the bar, or free early check in or something. Nothing special, not a service I'd pay for.

When we checked in and entered our room, there was a mess! Half full trash bins, half used conditioner left besides the sink, used toilet paper roll on the floor under the sink,...
My sister in the shower found out that there was no shampoo at all... only conditioners and body shampoos! Shouldn't have they checked that before we checked in?!
Only two really small elevators, so that we had to wait for so long each time, that My sister and I preferred to use the steps like the hotel staff most of the time!
The terrible point was that most of the staff, I can say 80 percent, had no face masks on (unless in the restaurant) even in the elevator which was worrying corona wise!
A few times I found dirty plates and cups in self-service restaurant of the hotel at breakfast!
We got along with all defects at the hotel for three nights and then the worst thing happened to us on our last day stay at the hotel! We had booked a three bed room but when I told them that there was a problem in the restroom (from the first day, each time we took a shower the floor was full of water) they asked us to move to a two bed room in a hurry "in ten minutes" in order to fix the leaking pipe! I told them that we were three people and they said they would add one extra bed to our room... It was 10 a. M! We were about to leave the hotel at 1 p. M and I reminded them at the reception desk to add an extra bed to our room and the receptionist took a note to do that! We got back to the hotel at 10 p.m... still no extra bed in the room! Called the reception, went down to them... each time he said I will sort it out in ten minutes! NOTHING happened and even no reply from them till 11:10 p. M when I was really angry and the receptionist told me they had no bed to add to our room and we could sleep on the sofa although we had paid for three beds!
I wanted to talk to the manager or his boss which he refused to call them... in the end after more than thirteen hours and getting angry with them and going up and down for 1:30 hours... a mattress on the floor for the third person to sleep on!
Such a great five star hotel in Istanbul! :((

I booked a reservation with Trivago for the Tillary Hotel in Brooklyn for the night of Sat 2/1718. They filtered me through a site called Amoma. I totally understand hotel booking policies as I travel often. This was a quick trip to visit our daughter. However we have to travel 4 hours by car to see her. Unfortunately, New York is having a snow storm tonight which would impede our travel back early on Sunday morning. I called Amoma on Fri night to explain that I would need to cancel my reservation & would probably re-book in 2 weeks. The rep I spoke to was Ingrid & she advised that she would call back in a couple of hours with an answer. I did not receive that call. I did find this morning an e-mail from Chris@ Amoma that they would not re-fund my reservation money back. I wrote back to Chris stating that it was beyond my control to come to Brooklyn for travel & safety reasons for my family. It's too bad that corporate greed has taken over this country I guess they really need the little guy's money. Unfortunately, this review has to stand as a negative for Trivago & Amamo...

I had an amazing experience searching hotels on this site. Sometimes the excessive publicity of a business is all for nothing, but this time I wasn't disappointed. Amazing web with amazing results

I have no idea why ANYONE would not be happy with the service Trivago offers. It is by far the most clear website when you are stuck in teh jungle of hotel booking machines.

I used Trivago once and sorry I did! I will never use them again. Bad experience with CANCELON, which we were hooked up with on Trivago! If Trivago was legitimate they wouldnt allow companies like CANCELON to use their site! STAY AWAY!

I saw a hotel on Trivago and purchase 7 days then I get a confirmation on the wrong hotel... I had to cancel... not right they need to honor the price on their website be careful...

Their is a cancellation fee that they don't show you after the reservation. Be careful! When you try to cancel the reservation. The phone line is always busy. You can not cancel on line.

Dear Trivago,
I used your website to try to book a room for my wife and daughter for the night of 01/21/2017. Your site showed Otel.com with the cheapest fair for that night, so I booked through them, and they sent a voucher for the night of 02/12/2017 instead of 01/21/2017. I tried to contact them by phone and email, but their phone in Istanbul went unanswered and there was no way to email them.
I re-booked for the correct evening on Hotels.com, and everything went smooth with that. I also cancelled the reservation with Otel.com on their website and received their confirmation that the room was cancelled (Tracking Number *******) well within their cancellation timeline to receive a complete refund. To date however, I have not received said refund of $153.06 USD.
I have since done research on Otel.com, and they seem to have a habit of ripping off customers. I will contact my bank to see if I can get my money clawed back through VISA. Also, since Trivago sees fit to let scam artists like Otel.com troll their website looking for people to rip off, I have crossed Trivago off of my list of travel websites and will never use you again.
Sincerely,
Andy Bauman

I would now like to thank Trivago for their help with my dispute with Hoteling.com I have now received a full refund and am thankful to Trivago for that.

I used it many times and find the info useful and updated most of the time.
Travelled to many places based on the info I searched there

My girlfriend and I took a trip to Key West over the Christmas holiday and I thought we should try Trivago for our hotel booking on New Years. Historically, Ihave booked almost everything I dothroughHotels.com or Orbitz, but I had just watched an interview on Bloomberg with Trivago's CEO and was impressed enough to give them a try. Key West is usually sold out during New Years, or hotels make you book a minimum of three nights because of the high demand. So I was doubly excited when we were able to pull up just one night at one of the Waldorf hotels on Trivago offered through one of their partner sites. We promptly booked it only to find out it was too good to be true. The partner site was based in Istanbul and never sent any confirmation... because it turned out there never was one. The site didn't actually have to ability book a hotel in the Waldorf's database, but still charged our card. We were fortunate to get the charged reverse by our credit card company, but I was really shocked to have such a shady experience through Trivago. I may try them one more time, but I recommend you be very cautious.

Founf a room it was $58 with tax was over 80 I told the people how can it be over 80 she said it was taxes so I callef the hotel directly the price was 58 the tax only $7 so trivago is trying to sneak in fees that they don't disclose that's cheating that's lying it should be criminal why somebody hasnt sued them under the consumer laws I don't know I'm thinking about it

I booked online through Trivago (Get a Room) at a hotel for the stated price, got a confirmation email that everything was booked and confirmed with the hotel... THEN found out I had been booked at an entirely (much less desirable) hotel. When I called several times and spend HOURS on the phone to try to get it straightened out, Trivago and Get a Room "customer service" said it wasn't their fault and disputed that I had received the confirmation email. When I offered to forward the email, they said they "didn't have the option to receive emails" and therefore couldn't verify that what I said was true. The only option they would offer was to cancel for a refund or book at the hotel I originally booked at for double the price. NOT HAPPY! BEWARE.

I reserved a hotel and I was trying to reserve a hotel in Astoria Oregon It gave me a list of hotels to choose from course I pick the one that was the lowest price from the list they provided. They put a hotel in the list for Lincoln Illinois that was not identified under the hotels that was listed under Astoria Oregon. elvoline.com I guess is partnered with Trivago. Elvoline said not there problem to bad to sad. They brought it to trivago. Trivago said they fixed the site but elvoline said they will not return my money or put toward another hotel in Astoria Oregon because it's not their problem I still I'm waiting for a call back from Trivago. But n call cack. I got 2 emails generic from Trivago one said they call me in 2 days and the other said 5 days still haven't heard from them. Its been over 5 days If I were you looking for a hotel I would not use either one of these service. They don't care and they dont seem to have any customer service skill anyone want anymore information please feel free to reach out. *******@gmail.com.

I do not recommend Southern Cross Motel for the price can get better deals with in the area too many problems

Police are always checking to see if drugs and prostitutes are working for this place.

I booked a hotel 3/4/20 for 2/19/21 for my 50th birthday and received and itinerary the next day that says cannot cancel or amend and $678 was drafted through my Visa. I called the hotel and they have no idea who I am. They said to call closer to my trip. I called today, 12 days before my trip and they said my reservation doesn't exist (even have a confirmation number) and that have have not been paid for my trip. I reached out to cancelon support (who they make you pay with and emails your itinerary) and they only send automated emails that my trip may have been cancelled due to Covid. I am unable to get ANY help from Trivago, no number to call, the app is useless and not customer service chat to be found. I called the hotel again and they said that they have not been over booked and no hotels rooms were cancelled due to Covid at anytime. If my trip was cancelled, nobody told me in almost a year and where is my $678? I have had loss in hours due to Covid and CANNOT afford to lose $678 of money I worked for with no reservation! I filed a complaint with BBB! I feel I have been completely taken advantage of and plan to let the world know what a rip off Trivago is along with the "cancelon.com" party they use to make you pre pay for your trip!

Book a hotel paid in advance they cancelled saying that they couldn't get the room why take the money if you can't get the room will not use them again

Always keep in mind that Trivago is a PRICE COMPARISON SITE! It is NOT a booking site! And to be honest it is a good price comparison site with a modern design and very easy to use.

The filter options are perfect (Stars, Rating, Price, Distance). I wonder why the hell anyone comlains about this site?!