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Trivago has a rating of 1.6 stars from 325 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Trivago most frequently mention credit card, customer service, and next day problems. Trivago ranks 200th among Travel Search Engine sites.
I've used many booking and price comparison websites and in my opinion Trivago is one of the best!
Date of experience: March 30, 2016
On 3Rd of November 2017 we found Gabey on the front desk at one Warwick Park Hotel in Tunbridge Wells was brilliant and very helpful
Date of experience: November 4, 2017
The best site to compare the prices on other sites for hotel rooms.
Date of experience: December 22, 2016
My favorite hotel booking site. Clean interface, easy to use! LOVE IT!
Date of experience: October 27, 2015
Is a cool website that can compared all the hotel pricing..
Date of experience: May 3, 2015
Great! I can easily compare all travel websites and their packages!
Date of experience: February 6, 2015
Hi.
Found much better deals. All day. This "Trivago is proven to skim off the top"
Date of experience: September 28, 2015
Dear Peter,
Thank you for taking time to leave a review and we appreciate this feedback. However, your above statement is false and could not be further from the truth.
Hotels distribute discounted rates to multiple booking sites such as Expedia, Booking.com, Agoda, etc. which are usually under the normal BAR or sell rate which can be booked directly at the hotel. What trivago does is simply displays them all together, in one place, for users to compare and choose from. Our main purpose is to help users find their ideal hotel, which is why we have several different filters to choose from in order to narrow down your search results to meet your specific travel needs.
We function as a portal for hotels to advertise themselves, as well as a meta-search for booking sites to display their rates and increase the traffic to their companies.
You are right, sometimes booking directly with the hotel can be cheaper if they are promoting special rates such as seniors discount, however, for the most part, their sell rates do not fluctuate as much as those which are sold through booking sites. Our main goal is to help people find that particular ideal hotel to fit their needs, then they can book it however they choose. We are also currently integrating Direct Connect, an option that you might find useful, which is a service where hotels can directly display their own rates on trivago and promote themselves this way.
Should you have any further questions, please do not hesitate to contact us at info@trivago.com. We will be happy to assist you.
Kind regards,
Trivago User support.
I live in Australia. Booked accommodation on Trivago 4holiday at Tweed Heads.
Paid deposit.Travel docs received, looked legite.
Rang Resort confirmed booking paid balance. Got confirmation documentation.
On check in, advised by Resort there was no reservation, it had been cancelled (4days after I paid balance).
Resort provided me with emails from booking company. No cancellation emails were sent 2us.
Trivago is an umbrella site advertising lots of booking sites. Some are legite but others are overseas companies set up 2 scam u out of yr money. During this process my booking has gone thru Trivago / Need It Now / Hotelbeds.com / Sembo / Stena Line Travel. Despite numerous emails to the booking sites the only response I've rec'd is 4me 2 phone an emergency line in Spain! I tried once & was advised on a recording the number is out of service. (Funny that... of course it is!)
We've lost $1900. You never think it will happen 2 u because the whole process looks legite... you're on Trivago right... they're advertised on TV. I've previously booked on Trivago & not had a problem. But this latest experience is frustrating & hugely disappointing & $$.
Some bastard/s behind the scenes is stealing $$ thru dodgy travel sites.
Since this happened 2 days ago I've read a lot about other's experiences & unfortunately we're not alone. I've sent an email 2 Trivago & am waiting a response. From other's accounts it appears Trivago knows of the scams but doesn't help because... IDK... maybe they're getting a good cut of yr money above normal commission?!
I'm f#*! Ing annoyed.
Use Trivago Map to see what's where but then ring the accommodation place direct. You'll find out if there's a 'real vacancy' & prob get a cheaper deal. Happy Holidays:-)
Date of experience: December 28, 2016
Mi reservasion fue a Nuevo Vallarta del 25 al 29 de Julio. Puse 2 adult is y 2 menores de 12 y 14 anos. Trivago me mando mi reservasion con las edades correctas via correo electronics. Para mi terrible sorpresa llegando al hotel a hacer mi check in resulto que a mis hijas les pusieron de 10 anos. Po r mas que llamavamos a el numero que proporsiono trivago NUNCA RESPONDIERON. Tanto el hotel como nosotros llamamos. Y tuvimos que pagar la diferencia de las edades de mis hijas. Lo fustrante es que confiamos en Tobago x que se anunsiava en la TV. Y pensamos que era una Campania segura.
Date of experience: August 8, 2018
CONSULTE VARIOS HOTELES A FIN DE VIAJAR A MAR DEL PLATA ARGENTINA, LO QUE TIENE DE BUENO LA PAGINA ES QUE COMPARA POR UNO, LO QUE REALMENTE ES MUY BENEFICIOSO A LA HORA DE TOMAR DECISIONES Y NO PERDER TIEMPO
Date of experience: January 18, 2018
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Date of experience: December 21, 2016
trivago is the world’s largest hotel search, which empowers 120+ million travelers every month in their search for their ideal hotel.
By using trivago, you can sift through over 1 million hotels, from 250+ booking sites and hotel chains in 190+ countries, at once.
When a user clicks on ‘view deal’ on trivago, they are directed to the appropriate booking site which provides the deal. There they can view the deal in more detail before providing payment details and completing the reservation. trivago doesn't actually have any involvement in the making of the booking.
trivago, was founded in 2005 in Düsseldorf, Germany and currently operates on 55 live international platforms in 33 languages.
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Dear Peter,
Thank you ever so much for your very kind words. We are delighted to hear that you enjoy using trivago to find your ideal hotel at the best price.
We LOVE YOU too!
Warm regards,
Trivago user support.