Trusted House Sitters
business logo of Trusted House Sitters

Trusted House SittersReviews 1,000

2.8

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Trusted House Sitters?
grey star
grey star
grey star
grey star
grey star

Trusted House Sitters Reviews Summary

The company has garnered significant criticism for its customer service, with many customers expressing frustration over the lack of responsive support and difficulties in obtaining refunds. Common complaints include billing issues, inadequate communication, and a perceived lack of accountability for damages caused by sitters. While some users reported positive experiences with sitters, the overall sentiment reflects a sense of disappointment and mistrust, particularly among sitters who feel exploited by the fee structure. The company appears to prioritize marketing efforts over customer satisfaction, leading to a growing perception of unprofessionalism and dissatisfaction among users.

This summary is generated by AI, based on text from customer reviews

service
89
value
88
shipping
15
returns
20
quality
73

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Norma F.
Unfollow Norma F.
Share Review
Report Review

No worries
November 27, 2019

We where thrilled to find Trusted HouseSitters. So far we have used the service twice for over 2 weeks each time. We have 4 cats, 2 dogs and a small flock of chickens who were as happy and as content on our return as they were when we left. The sitters not only took great care of our pets but our home was as we left it too.

Date of experience: November 26, 2019
Texas
3 reviews
0 helpful votes
Follow Melinda T.
Unfollow Melinda T.
Share Review
Report Review

Best service around!
November 27, 2019

What more could you ask for? Someone comes in and stays in your home. They take care of your animals, keep your home neat and clean, and make sure that no one knows that you are gone. I have had two sitters this year and if I had hired a pet sitter to come and feed my babies for the total of 25 days that I had been gone it would have cost me $500.00. They would not have stayed and played with my cats or done anything other than feed them and clean the box. I have pictures from my sitters of the girls playing or being petted, etc. The service cost me $120/year and I get so much more. My sitter is insured and I get to interview as many as I like before I hire. How many pet sitters do you have available in your area? And these guys LOVE animals. My girls were so well loved while I was away I think they wanted to go with the sitter when I got home! Check it out! And if you want to become a sitter, you can travel the world over, just for your airfare. I have not decided yet to do this, but am considering it.

Date of experience: November 26, 2019
France
1 review
0 helpful votes
Follow jeanamarc d.
Unfollow jeanamarc d.
Share Review
Report Review

I love housesitting in France or abroad, and TH is a great help.
Easy to use, attractive presentation, with a lot of offers
I even want to spend my soon-to-come sabbatical housesitting with them!
That said, I can't comment on their usefulness in a crisis as i've never had one (fingers crossed)

Date of experience: November 26, 2019
California
1 review
0 helpful votes
Follow Sharon M.
Unfollow Sharon M.
Share Review
Report Review

THS are the BEST
November 26, 2019

I'm so grateful to Trusted House Sitters. They answer all of your questions when needed. I've had 7 sitters and each one has been a 5 star. I'm looking forward to my next sitter which is coming soon. I have a Ragdoll cat and they have dog personality. The sitters have been very caring. I recommend THS all the time!

Date of experience: November 26, 2019
Spain
1 review
0 helpful votes
Follow Alba P.
Unfollow Alba P.
Share Review
Report Review

A really useful site
November 26, 2019

Trustedhousesitters is a really good idea, and seems to be working perfectly well, so I guess it's run by professional, serious people. I am really happy using it.

Date of experience: November 26, 2019
GB
1 review
0 helpful votes
Follow Mike B.
Unfollow Mike B.
Share Review
Report Review

Great Meetings
November 26, 2019

I have done about 5 sits through TrustedHousesitters. Met some really lovely pets and their owners.
It is easy to find new sits and for owners to find me.

Date of experience: November 26, 2019
Texas
1 review
0 helpful votes
Follow Bethany L.
Unfollow Bethany L.
Share Review
Report Review

A year and a half ago I accepted my first petsit through TrustedHousesitters, and I've been traveling full-time all over the country and world since. I thought I might just take one year to travel, but I've been loving it so much that I'm on my second year, and not completely sure a third isn't in my future.

Petsitting allows me to travel on a small budget, and as I travel solo, I love how I can get to experience a city or country from more of a local perspective by staying in a home, getting to know the neighbors, and having pets to keep me company and grounded in life.

I love how this platform allows people to trade, whether it's our time or our home/pets. It's a beautiful system. I honestly couldn't recommend it more.

Date of experience: November 26, 2019
GB
1 review
0 helpful votes
Follow Lassie B.
Unfollow Lassie B.
Share Review
Report Review

Live everything about it!
November 26, 2019

This is such a great community. I only wish I would have joined sooner. Costumer service is great when needed. Thank you guys.
Only trouble is that some of the home/pet owners don't bother replying or decaying, I think this should be mandatory. Other than that love it!
Thank you guys!

Date of experience: November 26, 2019
GB
1 review
0 helpful votes
Follow Robin H.
Unfollow Robin H.
Share Review
Report Review

A perfect fit!
November 26, 2019

We joined Trusted House Sitters because we "down sized" a bit too early and found that lovely as our flat is, we were missing the countryside and pets - especially dogs. So finding this site has changed our lives! We have had wonderful sits in superb places with an assortment of pets and farm animals which makes this, one time small farmer, very happy indeed.
But perhaps just as important we have met some lovely families and it has been a huge privilege to support them when they take their holidays. As a bit of a lawn and grass geek, I have had fun trying to improve some pretty distressed lawns! Last year we spent nearly a quarter of the year with a great range of lovable pets in superb country locations.

Date of experience: November 26, 2019
North Carolina
1 review
0 helpful votes
Follow Jen C.
Unfollow Jen C.
Share Review
Report Review

I found this site quite a while ago but it wasn't until seeing a house sit in the city center of Stockholm that made me sign up. I love to travel but in order to get reviews, did sits closer to home. Each experience has been wonderful and the home owners, even better. It really helps to have the reviews to get an idea of what you're headed in to however, I've mostly sat for new members. I'm looking forward to doing future sits in Norway, Sweden, anywhere and everywhere. I'm completely happy with this site. (Attaching photos from my fun sits.)

Date of experience: November 26, 2019
Italy
1 review
0 helpful votes
Follow Alessandra-Francesca R.
Unfollow Alessandra-Francesca R.
Share Review
Report Review

TrustedHousesitters has really changed our life! We lost our beloved Pedro a few years ago and started travelling a lot shortly after... We couldn't keep another pet on our own, but now we can give all of our love to hundreds of pets around the world! We have met so many wonderful pets and people so far and plan to meet more in the years to come. And besides, the webiste and the whole thing works smoothly. Thank you so much, Trustedhousitters!

Date of experience: November 26, 2019
Florida
1 review
0 helpful votes
Follow Suzanne Z.
Unfollow Suzanne Z.
Share Review
Report Review

Lifesafer
November 26, 2019

Will be taking our 4th trip next year using Trusted Petsitters and couldn't be happier knowing in advance that we'll have no worries. A fabulous idea that has been utilized globally.
Suzanne & David

Date of experience: November 26, 2019
Maine
1 review
0 helpful votes
Follow Chris S.
Unfollow Chris S.
Share Review
Report Review

So far, excellent!
November 24, 2019

Just completed my first pet/housesit and I've already signed up for another. It was very successful delightful dog and owner. This is a great way to travel and hanging out with pets.

Date of experience: November 24, 2019
Illinois
1 review
0 helpful votes
Follow Nancy L.
Unfollow Nancy L.
Share Review
Report Review

First timer here!
November 24, 2019

We just returned from a week long trip and used TrustedHousesitters.com to locate and hire our sitter. 100% satisfaction! Our sitter was perfect and everything worked out wonderfully. What a phenomenal concept and company!

Date of experience: November 24, 2019
Canada
1 review
2 helpful votes
Follow L l.
Unfollow L l.
Share Review
Report Review

Stress free solution to finding a pet /house sitter. Each person or couple that have looked after our pet has gone out of their way to make it a positive experience. Our cat is always content and well taken care of and our home is spotless on our return. Customer service with the company is very reliable.

Date of experience: November 24, 2019
Vermont
1 review
0 helpful votes
Follow Jennifer C.
Unfollow Jennifer C.
Share Review
Report Review

A Godsend!
November 24, 2019

I live in a semi-rural area where it's very difficult to find local pet-sitters, especially anyone willing to stay in my house while I'm away (everyone here has their own homes and pets to tend to). I have 2 people-loving, indoor kitties who need plenty of playtime, affection, and a somewhat thoughtful approach to their diets. Since bringing them home 3+ years ago, I've hardly gone away because it's been so hard to find someone. Since joining Trusted House-sitters, I've gotten away twice, once for a long weekend, and most recently for 2 weeks. Both times I received several inquiries in response to my listing, and selected people with a track-record of 5-star reviews and a nice rapport over Skype. Both times I felt completely confident that my home and kitties were in excellent hands. The house-sitters were highly responsible, conscientious and reliable people. I received daily updates and photos, and came home each time to a perfectly tidy house and very contented kitties who seemed to adore the sitters. There's a bonding experience that happens all around-- the sitters practically become part of the family.

It's actually surprising to see any negative reviews for this site. It's possible that I've been fortunate to find great sitters because I live in a somewhat desirable vacation destination, at least for certain times of the year. My sense is that the sitters are people who enjoy traveling (and pets) and are joining this site in order to explore interesting places without having to pay for accommodations. That may be something to keep in mind before paying the membership fee.

Date of experience: November 24, 2019
New Hampshire
1 review
0 helpful votes
Follow PATRICIA W.
Unfollow PATRICIA W.
Share Review
Report Review

We could not have asked for a better per/house sitter. She was kind, informative, tidy, and willing to make our time away from our pet and home as stress-free as possible. And she succeeded!

Date of experience: November 24, 2019
Texas
1 review
0 helpful votes
Follow Mrk S.
Unfollow Mrk S.
Share Review
Report Review

Great customer care and caring staff. My first experience was terrific - the people were incredibly hospitable and made me feel right at home. The Dogs were well behaved and fun what more could you want? I highly recommend (and have often) TrustedHouseSitters a true win - win.

Mark Schiavone
Prescott AZ

Date of experience: November 23, 2019
Washington
1 review
0 helpful votes
Follow Jon J.
Unfollow Jon J.
Share Review
Report Review

I've noticed that some homeowners don't seem to have a good grasp of what to say about each of the specific headings: their home, their pets, and their community. I'm a house/pet sitter, and I've had only positive interactions with homeowners. I am wary of listings that say very little about the topic (such as the pet) or provide irrelevant information. Just put yourself in the other person's shoes & you might see that much of what you want to know isn't there. Then change your listing. And include more than 2 or 3 photos, and be sure they are representative of the subject. Each sit I've applied for involved multiple e-mails in which we each asked & answered questions, so after a time we both had a real sense that this was a good match. Even after a sit, I've found homeowners want to know what should be added or changed in their Welcome Guide to make it more useful to sitters in the future.

Date of experience: November 22, 2019
New Mexico
1 review
0 helpful votes
Follow Robyn N.
Unfollow Robyn N.
Share Review
Report Review

After six different sits In England, France, Canada and USA. That we enjoyed very much.
I would say the $120 membership fee is the best money I have spent in a very long time.
So far we have we have wonderful experiences and have had a a great couple come to sit our cat.
Highly recommended.

Date of experience: November 22, 2019