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TSI Shipping Reviews Summary
TSI Shipping has a rating of 3.1 stars from 1,267 reviews, indicating that most customers are generally satisfied with their purchases. TSI Shipping ranks 10th among Shipping sites.
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Quick and fast communiation and subsequent quote. Shipment pickup was w/in communicated delivery window. Product (King Mattress / Box Springs) were delivered timely with no issues.
The staff was pleasant and VERY professional. Thank you so much for taking care of my precious family heirlooms.
Everything went smoothly. Picked up and delivered as expected. Not one problem.
We had a buffet shipped from Philadelphia to Virginia. It arrived perfectly. I was not there for the pickup, but was impressed by the deliverers. They were extremely careful not to mark the walls, which was not easy considering the size of the piece. I was especially impressed when they, noticing our hardwood floors, asked for felt bottoms for the legs. They put on the felt so the floor would not be scratched.
Awesome White glove service
After making the reservation it took a month to pick up our order. And now it has taken 6 weeks to deliver the package. Very frustrated.
I was very pleased with the care the movers took to remove the antique piano from the basement. It was a complicated move; the piano very heavy and the curve to the stairs small so it was an engineering feat to maneuver but the three men did it after several tries. They were beyond professional in their manner and in the care they took with the piano.
Very professional and efficient and much faster from Northern California to Arizona than I expected.
Everything went perfectly except for some miscommunication the evening of the delivery. I called a little before 6 pm to ask if they were still delivering the furniture that evening. The dispatcher checked on it and told me the truck broke down and we would have to reschedule. I was at work and my daughter was at my house. About that same time the delivery men called to say they were on their way. They arrived and delivered the furniture within a few minutes. I'm not sure what happened here, but I did get the furniture that evening.
TSI did a great job picking up an Armoire in Kansas and bringing it to California.
I received excellent customer service from Carol, and had a very smooth delivery process.
All the staff were very helpful and friendly
The desk has not been delivered yet but so far I have been very pleased with the professionalism and communication shown by TSI. They keep you posted on what is going on and are easy to reach.
Excellent care of 2 family heirlooms. Very well-protected crating of fragile table dating back to the mid-1800's. Timely delivery. Excellent communication every step of the way. All expectations met... as expected.
I was very happy with the service provided by TSI. I needed to have only one piece of furniture shipped from point to point across country and I was able to arrange everything with one telephone call. The price was reasonable and the furniture arrived in perfect condition. If given the chance I will work with TSI again in the future.
Carol Tract is wonderful to work with, I've used TSI multiple times and always they have delivered and done a i would say the area that could use improvement is on the delivery side. The communication is great but i would like to see the same follow through once an agreement is made to move a shipment until its delivered. Maybe e-mail updates with location and status and eta every couple days. As it stands now you have to call and ask for updates. Just throwing ideas out there, as to where you could improve from a customer service perspective.
The whole process was very slick. I received my quote in very short order, I was kept informed of when pick-up would happen and then when delivery would happen. I was quite pleased
TSI was perfect for my needs: moving the contents of a small apartment across the country. At the same time I needed to drive across the country myself, and customer service was excellent in coordinating the move so that my boxes arrived at my destination a couple of days after I did. Courteous, professional service on both ends and wonderful telephone support all the way. It couldn't have gone more smoothly. So nice to have one thing in a big cross-country move go perfectly!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members