TSI Shipping

TSI is an amazing service. They are professional, courteous and helpful. If any glitches come up, they immediately work things out. Tom and Richard are sensitive to the customers needs, and they are excellent communicators.

TSI did not show up during the time they said they were coming. They ended up coming and taking the mattress without the bill of lading and without calling or letting us know they were coming. TSI did not charge us for the bill of lading so that was nice but it could have went better. Overall customer service was great but contacting driver was frustrating.

So far I have only scheduled a pick up and delivery for a future date. However, communication with representative Kathy has been excellent. I called a handful of companies and her communication with me by phone and email has been far superior to the others.

Was extremely happy with all services that I recieved shipping my product my recipient was elated with the service and professional that he also received will use tsi without hesitation thank you p.s never recieved my 50 dollar amex card

Hi it was fast and easy, they packed the mattress and bed well, with plastic and blankets and delivered it on time; i would have liked for the price be more affordable.i paid close to 700 dollars without insurance.

I didnt needed the bed right away, but did needed it to be picked up within two weeks of setting it up..

All was great from start to finish. Phil was easy to work with and willing to help me through the process. This was my first time for a major shipping, and he was patient with me. Will definitely use again.

Thank you so much Kathy for your assistance! You were very professional, personable and thorough. You explained the entire process and you were a pleasure to speak with! Thank you for making this an easy transaction! I really appreciate it!

The whole process was very easy and straight forward. The only suggestion I have is to collect the actual address the item(s) are being delivered to at the time of booking. I was only asked for a zip code. There was some confusion toward the delivery date as to where the item(s) were being delivered.

I was told I would receive my bed in 4 to 6 business days and it took two and a half weeks and at one point they told me it was lost. I am extremely dissatisfied with this service and will never use it again. I chose this company because of house fast I was going to get my bed and it turned into a disaster. Honestly, I feel I should refunded some money since my mastress came with oil stains.

Failed to pick up package when stated, said we'd have to pay extra to get it to its destination on time due to no show on the day it was supposed to go out, and kept $50 back from refund. Theives is what Transit System is!

TSI picked up the rug as promised, but hadn't delivered it to our son in New Jersey several weeks later. When I followed up with TSI, they said that they didn't haver our son's phone number, even though it was listed correctly on the shipping papers. They also had my phone number, but never called me. Bad service from a company who is in the shipping business.

I appreciate TSI's handling of a pickup and delivery. Customer service was helpful and professional the entire way and the delivery was on time and conducted with care. All pieces were protected and delivered in good condition.

The 2 antique items were picked up in a timely manner in Florida. We received a call and the items were delivered here in Illinois when they said they were going to be. Also, the 2 gentlemen who delivered my items were very courteous and professional. I would definately use TSI Shipping again.

Everything is great.

I do wish that you could perhaps provide an email reminder of some kind for unpaid invoices. It is
Easy to forget to remember to pay at time of shipment. It could avoid a lot of phone calls, unreturned phone calls, voice mail, paying bill by phone etc.