• TTDeye

TTDeye

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Overview

TTDeye has a rating of 2.1 stars from 293 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TTDeye most frequently mention customer service, tracking number, and post office problems. TTDeye ranks 97th among Contact Lenses sites.

  • Service
    129
  • Value
    119
  • Shipping
    129
  • Returns
    98
  • Quality
    118

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
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Negative
9
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How would you rate TTDeye?
Top Positive Review

“Great Prices”

Brianne I.
9/15/21

Just received my first pair of prescription colored contact lenses and so far im not disappointed. Great prices. Lens are comfortable and soft on my eyes. Will recommend this website to all. I do wish shipping was faster. Thats the only negative flaw from me. Other than that, Im about to make my second purchase from TTDEYE.COM right now.

Top Critical Review

“Scam fraud”

Alia B.
5/15/24

Hi I am not received my item at ttdeye and when I realised it I tried contacting them for years now all they tell me is the after sale story "my question is how can the after sale rule apply to me when I haven't received the item in the first place? It's not small amounts its 189 $ and 130$ I cant just loose my money for nothing because i am a celebrity i am going to teach them a lesson they have harrassed me and I'm getting lawyers to deal with them if they dont comply and send me my package that they did not send me they sent the post office of zambia I have the post office as proof empty package and expected me to pay for an empty package

Reviews (293)

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Reviews that mention popular keywords

contact lens (48) customer service (76)
Thumbnail of user aliab20
1 review
0 helpful votes
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May 15th, 2024
Verified purchase

Hi I am not received my item at ttdeye and when I realised it I tried contacting them for years now all they tell me is the after sale story "my question is how can the after sale rule apply to me when I haven't received the item in the first place? It's not small amounts its 189 $ and 130$ I cant just loose my money for nothing because i am a celebrity i am going to teach them a lesson they have harrassed me and I'm getting lawyers to deal with them if they dont comply and send me my package that they did not send me they sent the post office of zambia I have the post office as proof empty package and expected me to pay for an empty package

Tip for consumers:
hi I am not received my item at ttdeye and when I realised it I tried contacting them for years now all they tell me is the after sale story "my question is how can the after sale rule apply to me when I haven't received the item in the first place ??? it's not small amounts its 189 $ and 130$ I cant just loose my money for nothing because i am a celebrity i am going to teach them a lesson they have harrassed me and I'm getting lawyers to deal with them if they dont comply and send me my p

Products used:
None I received nothing

Service
Value
Shipping
Thumbnail of user lecm
1 review
0 helpful votes
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March 4th, 2024

While the coloring was great on the hazel and blue lenses I received, the quality left much to be desired. They are not well fitting, flimsy, and quick to flip inside-out during application. Even with the help of my girlfriend and the applicator, it took over an hour to get both lenses in my eyes. My eyes were red, itchy, and dry. When compared to my prescription lenses, the TTDeye lenses were thin and did not hold a circular shape. Do not recommend and find it hard to believe that these are FDA approved. I would beware of ulcers or scratching if you order these.

Products used:
Contacts, grey and brown

Service
Value
Shipping
Quality
Thumbnail of user amanda.m.crisafi
1 review
0 helpful votes
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March 1st, 2024

I would not order from them, for starters it takes FOREVER to get your contacts, secondly do not have good customer service, I have been waiting 2 months for mine and when I reached out they said it was wrong address which I have ordered many times before with SAME ADDRESS and then of course their customer support is like I can give you a discount code ( of course to buy and spend more money) not sure what kind of customer service this is but not ok with how they handled it

Service
Value
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Thumbnail of user syedak9
1 review
0 helpful votes
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January 7th, 2024

The contact lenses hurt my eyes they are not comfortable at all. Emailed them but can't seem to get a reply. Also I have no order number even in the box no order slip. I didn't receive confirmation email after placing order either. Such a head ache

Thumbnail of user gabbyb46
1 review
0 helpful votes
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December 27th, 2023

I have been ordering contacts for years from them. Normally the shippings like two weeks. This time it's been a month. You can't call the contact number to get a live person. Instead they send you back a generic response via email to wait patiently. I even asked for a refund and was told to wait another week it will be there. Mind you the contacts have been in the US for two weeks and havnt arrived at my house yet and I'm told you wait another week. The last year or so I have noticed the contacts have been expired when delivered. They don't truly check eye scripts like here in the US when buying from contact companies. The customer service isn't helpful with no one to talk to too get help. I won't keep buying from them. I don't get why they let people pick shipping times from 7-10 days and 10-20 days but don't include it could take longer than that. When you buy stuff you don't want to be waiting so long for an item especially if you need them to see!

Products used:
Contact lenses

Service
Value
Shipping
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Quality
Thumbnail of user samrbk
1 review
0 helpful votes
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August 14th, 2022

Huge collections of contact lens available.
Nice and soft.
Vibrant colored contact lenses makes eyes look pretty.
Excellent vision.
Short adaptation period.
Comfortable to wear.
Easy to put on and care for Relatively long life.
Require little or no cleaning.
Good for eye health.

Tip for consumers:
Huge collections of contact lens available.
nice and soft.
Vibrant colored contact lenses makes eyes look pretty.
Excellent vision.
Short adaptation period.
Comfortable to wear.
Easy to put on and care for Relatively long life.
Require little or no cleaning.
Good for eye health.

Products used:
Huge collections of contact lens available.
nice and soft.
Vibrant colored contact lenses makes eyes look pretty.
Excellent vision.
Short adaptation period.
Comfortable to wear.
Easy to put on and care for Relatively long life.
Require little or no cleaning.
Good for eye health.

Service
Value
Shipping
Returns
Quality
Thumbnail of user elizabethc2215
1 review
3 helpful votes
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March 12th, 2022

If I could give them zero stars I would. The contacts might work if you have light blue eyes but if you have brown eyes don't waste your time. They don't do refunds and you will definitely not get what you see in the picture. This company is garbage and they should be more upfront about their policy's instead of hiding it in the fine print. How hard is it put "no refunds" under the items like every other decent company does. It was my mistake for ordering from this company without reading the reviews first so don't make the same mistake I did!

Tip for consumers:
If you have brown eyes don’t order the contacts.

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Value
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Thumbnail of user madisonj225
1 review
2 helpful votes
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September 9th, 2023

I've ordered from TTDEYE several times now. Every time, I've gotten the wrong colors sent to me, or they just don't look like the pictures at all.
False. Advertising.
It is said that they also are not FDA approved and I can say for a fact that I wouldn't be surprised. I used to be a -5.00/5.50 and my eyes are now -6.0/6.50 after using this brand for months at a time. At first some of the lenses were fine and I could wear them comfortably for a few hours but they always ended up hurting my eyes way before they should. They advertise as being able to wear them up to 8 hours. Mine last 2 if lucky. Not to mention the lenses are too big? Even for their "natural" pairs.
Save your money because they won't respond or refund you if something goes wrong.

Tip for consumers:
That they are not FDA approved...

Products used:
The contacts

Service
Value
Shipping
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Quality
Thumbnail of user ttde
TTD E. – TTDeye Rep

Hi,

First of all, we sincerely apologize to you for the unpleasant shopping experience.

In our attempt to serve you better, would you mind updating your order number here? Then we will inform our customer service to help you. Or you could send an email to info@ttdeye.com, then our customer service will reply to you directly.

Best regards!

Thumbnail of user maryc3436
1 review
3 helpful votes
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February 9th, 2022

My daughter purchased 3 pairs of non prescription colored contacts. They scratched both of her corneas and we are hoping there is no permanent damage. This is the most painful thing we have ever went through. My eye doctor says it should be illegal to sell these!

Service
Value
Shipping
Quality
Thumbnail of user tatyanaf9
1 review
12 helpful votes
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November 17th, 2021

These contacts are not meant to be worn by people. They are painful and just simply come out of your eye when you blink a couple times. I've never had that happen with any other brand. Customer service is even worse. They will not read your complaint, but give you the run around to try different t things that don't work, they'll ask for proof of your prescription and send them pictures, even then they did not give me a full refund. I reported them to my bank as fraud.

Service
Value
Shipping
Returns
Quality
Thumbnail of user helenm655
2 reviews
5 helpful votes
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December 15th, 2020

I'd say the quality of the contacts are 10/10, pretty range of colours and sometimes has generous sales. However the tracking site that they link you almost never loads so I won't know what's going on with my order and it's very frustrating. After spending a lot of money on their products, you'd want updates on your order right?

Thumbnail of user ttde
TTD E. – TTDeye Rep

Hi Helen,

Thank you so much for your support!

Regarding the tracking, yes, it's a little complicated. The tracking info is updated less when you choose the carrier that 17track recommends when tracking it. However, it could show more detailed information when choosing the carrier who is cooperated with us directly.

Please feel free to contact our customer service for help whenever you are worried about your order.

Thank you for the feedback and apologize for the inconvenience caused to you.

Thumbnail of user heenas21
1 review
5 helpful votes
  • Send Message
March 18th, 2021
Verified purchase

I bought lens from them and it's been over a month that I haven't received it. I keep contacting them regarding this, and they continue sending me the same response. I ask my money back but they continue replying to me with the same response that is not helpful at all. Although their lens are great their auto we service isn't. Definitely a rip off.

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Value
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Quality
Thumbnail of user ttde
TTD E. – TTDeye Rep

Hi,

First of all, please accept our sincerest apologies and thank you for bringing the problem of late delivery to our attention.

Regarding the shipping time, it varies with the destination. And sometimes it could be delayed due to some unexpected and uncontrollable factors, such as fewer flights. Customs clearance delay, bad weather, etc. Hope to get your understanding.

Would you mind updating us with your order number here? We will help you with this.

Best wishes!

Thumbnail of user stacyk106
1 review
0 helpful votes
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July 4th, 2020

I purchased 6 pairs and an extra case. They came in about 2 weeks. Very nice package with some extra goodies like stickers and cute confetti glitter. The contacts came in disposable Liquid filled bubbles but they included hard plastic cases to put them in after wearing, I though that was nice. Customer service was very helpful when my tracking number didn't work, they sent me a new link with accurate tracking the day after I emailed them.
The white-out pair is hard to see out of, the white blocks your vision a little and the pairs with lighter rainbow colors are a little pixelated and see-through but for the price I'm overall happy with my purchase!

Thumbnail of user cicc1
2 reviews
2 helpful votes
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September 7th, 2021

This company has horrible customer service. All their correspondence is in another language and I've heard people complain about it and they still haven't made any changes. I've complained about I was ignored. The wait time for the contacts is extremely long almost a month. I am not sure if it's worth the stress of buying from this company just because they have cheap contacts. Sometimes you get what you pay for.

Thumbnail of user militiab
1 review
4 helpful votes
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August 1st, 2020

My grandmother ordered me 3 pairs of contacts from them but accidentally put the wrong address we got told they were being shipped back to the sender she has emailed them everyday for going onto 3 months and they still haven't answered her back yet and no refund either

Thumbnail of user kimberlyc980
1 review
2 helpful votes
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April 21st, 2021

Contact Lenses are not the same as advertisement!
Don't waste your money!
I ordered 2 different colored pairs and they're so dark in person and online they're nice and and very bright. False false advertisement and to finish it off one of my contact lenses didn't come with its pair.

Tip for consumers:
False advertisement

Products used:
Contact lenses

Service
Value
Shipping
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Thumbnail of user ttde
TTD E. – TTDeye Rep

Hi,

Thank you for taking time to write to us on how our product does not meet up with your expectations.

Please be informed that the contact color shows different on eyes because eye color can influence it. And it also can be influenced by lights, camera lens filters, background color, etc.

Regarding the unmatched pair, would you mind emailing us your order number and a clear pic of the contacts to info@ttdeye.com? So we can assist to solve this issue for you.

Last but not the least, we are extremely apologetic for what you have experienced and appreciate all your understanding.

Thumbnail of user danad317
1 review
24 helpful votes
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December 7th, 2020

I ordered from TTDeye around lately July. It is now freaking December and I have never received my contacts. I've talked to their customer service numerous times and they just kept telling me that they'll figure it out, but the tracking kept saying it was stuck in a city. I have no clue where they are or what happened. They might've gotten lost. I requested a refund and they refused to give me one. Worst company ever. I recommend never buying from them. Their contacts are also not considered safe.

Thumbnail of user rebeccad1073
1 review
1 helpful vote
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January 5th, 2022

I ordered prescription contacts in 3 different colors. They were delivered no problem. But they're terrible! They dry out so quick and irritate my eyes. I've been wearing contacts for years and I've never had these problems with the 2 other brands I've used.

Tip for consumers:
Don’t plan on wearing them all day

Value
Shipping
Quality
Thumbnail of user desireef47
1 review
10 helpful votes
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August 29th, 2020

I placed an order for my daughter. She changed her mind, and we cancelled within 12 hours. They kept emailing me and then finally said, whoops we sent the order out, we can't refund it. Very dishonest of them.

Thumbnail of user phoenixa11
1 review
2 helpful votes
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February 9th, 2022
Verified purchase

I have ordered colored contacts from TTDeye a couple of times. This was the first time I received an incorrect order. The prescription was correct, however, the company sent a different color. I ordered "Queen Brown" and received "Polar Lights Brown" without my consent. I would've appreciated an email letting me know in advance before shipping out my contacts.

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Value
Shipping
Returns
Quality
Thumbnail of user christinea848
1 review
1 helpful vote
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September 30th, 2021

My eyes are absolutely burning and the spot for the pupil is far too large making the real color so obvious. I used to not have this problem with their contacts but now i hate them. My eyes get so red and watery

Products used:
colored contacts

Service
Value
Shipping
Returns
Quality
Thumbnail of user stacyc376
1 review
0 helpful votes
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April 21st, 2022

It's been a month since I last ordered, I contacted customer support off of their site and never received a response. Checked spam and the only thing that I have is the confirmation number and a bunch of emails about offers. I can check the order status still and it still says processing so I don't know what to really take from this. I'm never ordering or buying contacts from here again.

Tip for consumers:
Don’t order from here.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user clairef214
1 review
9 helpful votes
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July 17th, 2023

I had no problem with the website in itself - ordered twice, had no issues receiving my parcels and was very pleased with how the lighter colors greatly came out on my hazel eyes.

The issue I had was much serious as it was health related.

Some time after I randomly went to see my eye doctor and get a new prescription, and she immediatly knew there was something off with those lenses.
She told me that the permeability to oxygen was non existent with those lenses, meaning they were literally suffocating my cornea.
As a result small blood vessels were starting to reach into the cornea, which is absolutely NOT normal and can lead to cornea oedema, and severe eyesight loss.
Needless to say she made me throw away the lenses right away.

I had no idea something so serious could happen, especially since I was trusting the website to sell legit FDA/CE approved lenses...

Products used:
coloured contact lenses, contact lens case

Service
Value
Shipping
Quality
Thumbnail of user ttde
TTD E. – TTDeye Rep

Hi,

First of all, thank you so much for your support to us! We are so glad to hear that you had no issues receiving the parcels and were very pleased with the color.

As for the permeability to oxygen, our contacts have a certain degree of oxygen permeability. And it varies with contacts. For eyes health and safety, it is recommended to wear them not over 8 hours per day.

We have an excellent customer service team, please feel free to contact our customer service if you need any help on your order.

Best regards!

Thumbnail of user trinitym27
1 review
2 helpful votes
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March 23rd, 2021

It says it takes 10-20 days for shipping on their site. But my package took about 25 days to arrive. The shipping time is really long. But to my surprise, they sent me some extra stuff, such as lens cases, hand mirror, stickers. And the contacts are totally as what I expected.

Service
Value
Shipping
Returns
Quality
Thumbnail of user serenad18
1 review
2 helpful votes
  • Send Message
June 27th, 2020

I didn't believe the bad reviews before I bought but now it's been almost 5 months and I still haven't gotten my package. I did get my money back however which was nice and was told to keep the lenses "whenever they arrive" as a gesture of apology.

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From the business

TTDeye Colored Contact Lenses! Wide Selection of Colors, Prescription and Categories! Cheap and High Coloring Index! 100% Authorized! Worldwide Free Shipping!

Business History

Founded in 2011, TTdeye has become one of the famous contact lenses brand around the world. Rely on 7 years’ experience, Ttdeye factory will meet so many of your demands for contact lenses, such as make you more beautiful and special. Besides, we are quite confident to offer you some meaningful contact lenses design, such as the Christmas color contacts, cosplay colored contact lenses and so on.

During these 7 years of development, TTDEYE company are outstanding after so many contact lenses export business, whose turnover has reached 80 million, and are expected to reach 1 billion this year. On the basis of delicate design and responsible attitude, TTdeye made a great breakthrough and fast-growing these years, stepping ahead of e-commerce industries. More important visits only to the Instagram platform reach up to 270 thousand and are still growing.

Always insist in the principle of “quality first, custom ahead”, Ttdeye will try our best to provide all our customers first class contact lenses with thousands of colors, and seeking fashion, beauty as well as health for every girl to find love, happiness and wonderful tomorrow.

Company Representative

Thumbnail of user ttde
TTD E.
Hongkong No1 Colored Contacts Brand
Typically does not respond to reviews
TTDeye Colored Contact Lenses! Wide Selection of Colors, Prescription, and Categories! Cheap and High Coloring Index! 100% Authorized! Worldwide Free.

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