I bought lens from them and it's been over a month that I haven't received it. I keep contacting them regarding this, and they continue sending me the same response. I ask my money back but they continue replying to me with the same response that is not helpful at all. Although their lens are great their auto we service isn't. Definitely a rip off.
I purchased 6 pairs and an extra case. They came in about 2 weeks. Very nice package with some extra goodies like stickers and cute confetti glitter. The contacts came in disposable Liquid filled bubbles but they included hard plastic cases to put them in after wearing, I though that was nice. Customer service was very helpful when my tracking number didn't work, they sent me a new link with accurate tracking the day after I emailed them.
The white-out pair is hard to see out of, the white blocks your vision a little and the pairs with lighter rainbow colors are a little pixelated and see-through but for the price I'm overall happy with my purchase!
This company has horrible customer service. All their correspondence is in another language and I've heard people complain about it and they still haven't made any changes. I've complained about I was ignored. The wait time for the contacts is extremely long almost a month. I am not sure if it's worth the stress of buying from this company just because they have cheap contacts. Sometimes you get what you pay for.
My grandmother ordered me 3 pairs of contacts from them but accidentally put the wrong address we got told they were being shipped back to the sender she has emailed them everyday for going onto 3 months and they still haven't answered her back yet and no refund either
Contact Lenses are not the same as advertisement!
Don't waste your money!
I ordered 2 different colored pairs and they're so dark in person and online they're nice and and very bright. False false advertisement and to finish it off one of my contact lenses didn't come with its pair.
Hi,
Thank you for taking time to write to us on how our product does not meet up with your expectations.
Please be informed that the contact color shows different on eyes because eye color can influence it. And it also can be influenced by lights, camera lens filters, background color, etc.
Regarding the unmatched pair, would you mind emailing us your order number and a clear pic of the contacts to info@ttdeye.com? So we can assist to solve this issue for you.
Last but not the least, we are extremely apologetic for what you have experienced and appreciate all your understanding.
I ordered prescription contacts in 3 different colors. They were delivered no problem. But they're terrible! They dry out so quick and irritate my eyes. I've been wearing contacts for years and I've never had these problems with the 2 other brands I've used.
I have ordered colored contacts from TTDeye a couple of times. This was the first time I received an incorrect order. The prescription was correct, however, the company sent a different color. I ordered "Queen Brown" and received "Polar Lights Brown" without my consent. I would've appreciated an email letting me know in advance before shipping out my contacts.
I bought one pair of lenses and never received a shipping notification or a confirmation at all of my purchase when i had clearly payed. My money on cashapp showed ive payed on the ttdeye website, its been to weeks.still havent gotten any emails from them besides promotions and coupons. TTDEYE IS A SCAM DO NOT TRUST THEM. ALL THE GOOD REVIEWS ARE BOTS! BEWARE
Hi,
Thanks for taking your precious time to write this.
Please be informed that both order and shipping confirmation emails are sent to the email you leave on our website once the purchase is completed. If you don't receive those emails when your email address is correct, they might be in your junk mail or blocked somehow.
Would you mind telling us some information related to your order here or by email at info@ttdeye.com? We will help you to check it.
Best wishes!
It says it takes 10-20 days for shipping on their site. But my package took about 25 days to arrive. The shipping time is really long. But to my surprise, they sent me some extra stuff, such as lens cases, hand mirror, stickers. And the contacts are totally as what I expected.
I had to wait 4 months to get them, but the customer service always replied my concerns with a professional approach.
I am wearing the Real Khaki prescription contacts and I really like them, they feel comfortable with what I think is a natural look.
Overview
TTDeye has a rating of 2.1 stars from 290 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TTDeye most frequently mention customer service, tracking number and post office. TTDeye ranks 21st among Contact Lenses sites.
Business History
During these 7 years of development, TTDEYE company are outstanding after so many contact lenses export business, whose turnover has reached 80 million, and are expected to reach 1 billion this year. On the basis of delicate design and responsible attitude, TTdeye made a great breakthrough and fast-growing these years, stepping ahead of e-commerce industries. More important visits only to the Instagram platform reach up to 270 thousand and are still growing.
Always insist in the principle of “quality first, custom ahead”, Ttdeye will try our best to provide all our customers first class contact lenses with thousands of colors, and seeking fashion, beauty as well as health for every girl to find love, happiness and wonderful tomorrow.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
First of all, please accept our sincerest apologies and thank you for bringing the problem of late delivery to our attention.
Regarding the shipping time, it varies with the destination. And sometimes it could be delayed due to some unexpected and uncontrollable factors, such as fewer flights. Customs clearance delay, bad weather, etc. Hope to get your understanding.
Would you mind updating us with your order number here? We will help you with this.
Best wishes!