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TTDeye has a rating of 2.1 stars from 293 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TTDeye most frequently mention customer service, tracking number, and post office problems. TTDeye ranks 73rd among Contact Lenses sites.
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Just received my first pair of prescription colored contact lenses and so far im not disappointed. Great prices. Lens are comfortable and soft on my eyes. Will recommend this website to all. I do wish shipping was faster. Thats the only negative flaw from me. Other than that, Im about to make my second purchase from TTDEYE.COM right now.
Hi I am not received my item at ttdeye and when I realised it I tried contacting them for years now all they tell me is the after sale story "my question is how can the after sale rule apply to me when I haven't received the item in the first place? It's not small amounts its 189 $ and 130$ I cant just loose my money for nothing because i am a celebrity i am going to teach them a lesson they have harrassed me and I'm getting lawyers to deal with them if they dont comply and send me my package that they did not send me they sent the post office of zambia I have the post office as proof empty package and expected me to pay for an empty package
Huge collections of contact lens available.
Nice and soft.
Vibrant colored contact lenses makes eyes look pretty.
Excellent vision.
Short adaptation period.
Comfortable to wear.
Easy to put on and care for Relatively long life.
Require little or no cleaning.
Good for eye health.
Tip for consumers:
Huge collections of contact lens available.
nice and soft.
Vibrant colored contact lenses makes eyes look pretty.
Excellent vision.
Short adaptation period.
Comfortable to wear.
Easy to put on and care for Relatively long life.
Require little or no cleaning.
Good for eye health.
Products used:
Huge collections of contact lens available.
nice and soft.
Vibrant colored contact lenses makes eyes look pretty.
Excellent vision.
Short adaptation period.
Comfortable to wear.
Easy to put on and care for Relatively long life.
Require little or no cleaning.
Good for eye health.
I ordered 3 pair of lenses on Dec. 6,2018 and I received them on Dec. 26,2018 in California. I bought "real india" "queen brown" and "queen blue". It is advisable to soak your lenses in fresh solution before you wear the new contacts or else they may burn and feel uncomfortable. I loved how they looked and will definitely order more. Mine are prescription by the way.
I bought a pair a month ago and they're not bad at all. I was hesitant to buy from them at first because of the reviews but I can't help it everytime I see their website and the different colors they offer. So, finally I gave in and bought a pair of lemon blue colored contacts. No regrets, because the feel is so light and the color is so amazing on me. I really like it and will try other colors next time.
TTD eye has great customer service! I was worried after reading reviews if i would her mt contacts in even less than 2 months which i did. I had wrote to them politely asking them for tracking numbers and they always kept me happy telling me to be patient. Some people must forget their company is in a different country so it might take long to receive your contacts but really be patient and nice because i reviewed 2 beautiful contact lenses from them today and i'm so happy! Also sent body glitter tattoos and a christmas card!
I really love TTDEYE contact lenses. It fits me perfectly and no blurry visions at all. And they have lots of colors to choose from. Very smooth transaction as well. It came early as what I've expected.
This is definitely the best place to get colored contacts. I ordered some with perceptions by mistake. I reached out their customer service email and truly they are efficient in responding back. I recommend it to everyone.
I bought contact lenses from this website, product quality is good, and has no side effects or allergic reactions. Shipment is quick for anyone willing to have it urgently. Customer service is also good.
Got them within the timeframe website said, they fit nice and I love wearing them. Uncomfortable at times but ones I put eye drops in it's a little better.
Just recently seen a video saying not to order from TTDEYE because it made her eye swell and a layer of her eye got stuck with the contact and all this other stuff. Just has me worried...
These are beautiful contacts! They looked very natural and were super comfortable once my eyes got used to them. I do not wear contacts often so it took a few minutes to adjust, but then I almost forgot I was wearing them! They covered my brown eyes so we'll.
The shipping was so fast especially considering that the contacts come from China. I ordered the queen chocolate lenses to achieve a light brown look. These lenses far exceeded my expectations. They are super natural like even I can't tell they're really contacts. I highly recommend!
An awesome website which i recommend for everyone who wants to buy contact lens for eyes.
Huge collections of contact lens available.
Nice and soft.
Vibrant colored contact lenses makes eyes look pretty.
It is also well known by their Excellent vision,
Short adaptation period,
Comfortable to wear.
Easy to put on and care for Relatively long life. Customer support also excellent.
A great site which i recommend for everyone who wants to buy contact lens for eyes.
Huge collections of contact lens available.
Nice and soft.
Vibrant colored contact lenses makes eyes look pretty.
It is also well known by their Excellent vision,
Short adaptation period,
Comfortable to wear.
Easy to put on and care for Relatively long life. Customer support also excellent.
I love how natural these look. My only issue was they ran "smaller" on my pupils, maybe because I have larger than normal ones. Otherwise I'm pleased with them. They came in the cutest box and I appreciate the gifts included.
I have ordered contacts from TTDEYE in the past with little to no issues. But recently I spent like $200 on their contacts and upon receiving them, the first pair I opened didn't even have the proper prescription. I couldn't see through them and I ended up having to toss them out. I've tried emailing them a few times now, even sending them my eye prescription from my doctor as they asked me to, and still, no response. I'm honestly really disappointed and I don't think I will be ordering from them anymore. They seem to have gone downhill. Don't waste your money on them!
Products used:
I ordered ten pairs of contacts
I didn't believe the bad reviews before I bought but now it's been almost 5 months and I still haven't gotten my package. I did get my money back however which was nice and was told to keep the lenses "whenever they arrive" as a gesture of apology.
I've had contacts for 11 years, and these are the most uncomfortable contacts I've ever worn. They make your eyes ache and feel scratchy. There color is low coverage. I have light blue eyes, and they were still clearly visible with both the flowery purple and HD black. The color also wasn't where my iris was. It went around it.
Products used:
Flowery purple and HD black colored contacts
I had to wait 4 months to get them, but the customer service always replied my concerns with a professional approach.
I am wearing the Real Khaki prescription contacts and I really like them, they feel comfortable with what I think is a natural look.
I received my order after a month and a half with no way of tracking and when I had asked them, they told me to wait patiently and check my neighbors and my postal service... (like... wow!) And when I did get it. They ran out of a color I really wanted and gave me a color I didn't want. Worst part is they gave me 4 of the same color that I didn't want because I had initially ordered 4 of the ones I did want. When I emailed them a couple of times they just told me to return it back and reorder it... so there goes another 3 months of waiting and waiting... now im stuck and their customer service reps don't care or even understand English maybe... just a terrible experience and really really rude company. There are better companies out there... buy from these scammers at your own risk...
Hi Farah!
Thanks for taking your precious time writing to us and we sincerely apologize for any inconvenience caused. We do really hope that the explanation below will clarify this issue.
Himalaya series contacts are so hot that many customers bought them every day. While the order is processed on a first come first serve basis. Thus, when we proceed to process your order, the Himalaya Grey lenses are out of stock. Although we try our best to maintain 100% accuracy with inventory, there are rare occasions where we experience an inventory error.
We try to get them from the factory and wait for them for several days. But the contacts still don't come. Due to this inconvenience, we proceed to email you to inform you about this matter and in hope that you can change to a different product regardless of the prices. But we receive no reply even though we hold this order for a few days more. Therefore, we send other contacts as a substitution as said in email in order that you could receive the parcel earlier. It is also the reason that you wait longer than the estimated time.
We value your business and we would like to retain you as a customer, so we have emailed you for further assistance and looking forward to your reply.
Best wishes!
My second time to purchase in this store. I had never had an issue with the first purchase. So satisfied with their great contacts. The lenses arrived well-packaged and it comes with a classy case too. Thank you ttdeye!
I ordered contacts & was sent a email stating the contacts were not in stock days after ordering. On top of that I was told I could switch them out for a different color, then when I received my package 18 days later they looked nothing like the pictures on the website. I tried to email them & let them know my concerns & never heard back from them. Will not be ordering from them again & i encourage others not to as well.
Hi,
Thanks for taking your precious time to write this.
We always reply to our customer service within 24 hours. If you don't receive any reply, it might be blocked somehow. Would you mind updating your order number here? Then we can inform our customer service to help you.
Best wishes!
I'm completely disappointed in the amount of time it takes to receive my contact. It's been a month and still no contacts! Tracking is horrible and a waste of time. If you're ordering these contact your best bet is to order them from another place! PERIOD
Tip for consumers:
Do not use this site!
Products used:
Contacts
Hi,
First of all, we would like to apologize to you for any inconvenience that may have brought to you.
About the shipping time, it varies with the destination country. And sometimes it might be delayed due to some unexpected and uncontrollable factors. Hope to get your understanding.
In our attempt to serve you better, would you mind updating your order number here? We will help you to check it.
Again, we are extremely apologetic for what you have experienced and sincerely hope to serve you better in the future.
Looking forward to your response.
I received my order very quickly. I was surprised. It's been 4 days and I have spent 4 hours a day trying to get these in. I have watched tutorial videos, hacks, you name it. I have never wore contacts before. I will say I had it on my eyeball a few times and literally it will not come off my finger. I dried my finger, I've done everything. One time I got it in and it popped right out. Normal contacts are supposed to suction right to your eyeball right away. I am thinking it's not me. It's these contacts. They will not go in. I've done everything, I'm so sad and disappointed bc all I wanted to do was try them out. Anyone else having this issue?
Products used:
Green Himalayan non prescription colored contacts
Be careful with this website. The shipping is free but it is not safe, so if they lose it on the way you have no right to claim your money, even if you paid through Paypal. As has been my case. I've lost my money and my lenses >;(
A quickest and believed site that suit human psyche of late my sister needed to purchase contacts len
I just accepted my contact focal point from TTDEYE. Extremely Bright. I simply think I look excessively lovely from the focal point. The vision is incredible. The are extremely simple to put on and use. My utilization lets me know the will endure.
Much appreciated you Soo much TTDEYE. L will get a kick out of the chance to prescribe this site to surrounding me.
I placed an order for 5 pairs of lenses on order # ******* a few days ago and had expedited shipping and looked at tracking and it is in Chinese. I translated it on google even though I should not have to... and it said source unknown and destination unknown. If I don't receive my products I'll have to dispute the charge and report this business... Sad.
Tip for consumers:
Read reviews
Products used:
Haven't received
Gain trust and grow your business with customer reviews.
TTDeye Colored Contact Lenses! Wide Selection of Colors, Prescription and Categories! Cheap and High Coloring Index! 100% Authorized! Worldwide Free Shipping!
Founded in 2011, TTdeye has become one of the famous contact lenses brand around the world. Rely on 7 years’ experience, Ttdeye factory will meet so many of your demands for contact lenses, such as make you more beautiful and special. Besides, we are quite confident to offer you some meaningful contact lenses design, such as the Christmas color contacts, cosplay colored contact lenses and so on.
During these 7 years of development, TTDEYE company are outstanding after so many contact lenses export business, whose turnover has reached 80 million, and are expected to reach 1 billion this year. On the basis of delicate design and responsible attitude, TTdeye made a great breakthrough and fast-growing these years, stepping ahead of e-commerce industries. More important visits only to the Instagram platform reach up to 270 thousand and are still growing.
Always insist in the principle of “quality first, custom ahead”, Ttdeye will try our best to provide all our customers first class contact lenses with thousands of colors, and seeking fashion, beauty as well as health for every girl to find love, happiness and wonderful tomorrow.
Hi Melanie,
First of all, we sincerely apologize to you for the unpleasant experience brought to you.
Our customer service department colleagues usually reply to messages within 24 hours. But sometimes our emails would go into junk mail or be blocked somehow.
In our attempt to serve you better and retain you as one of our valuable customers, would you mind updating us with your order number here? Then we will inform our customer service to handle your issue in priority.
Best regards!