• TTDeye

TTDeye

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Overview

TTDeye has a rating of 2.1 stars from 293 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TTDeye most frequently mention customer service, tracking number, and post office problems. TTDeye ranks 73rd among Contact Lenses sites.

  • Service
    129
  • Value
    119
  • Shipping
    129
  • Returns
    98
  • Quality
    118

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
6
78
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How would you rate TTDeye?
Top Positive Review

“Great Prices”

Brianne I.
9/15/21

Just received my first pair of prescription colored contact lenses and so far im not disappointed. Great prices. Lens are comfortable and soft on my eyes. Will recommend this website to all. I do wish shipping was faster. Thats the only negative flaw from me. Other than that, Im about to make my second purchase from TTDEYE.COM right now.

Top Critical Review

“Scam fraud”

Alia B.
5/15/24

Hi I am not received my item at ttdeye and when I realised it I tried contacting them for years now all they tell me is the after sale story "my question is how can the after sale rule apply to me when I haven't received the item in the first place? It's not small amounts its 189 $ and 130$ I cant just loose my money for nothing because i am a celebrity i am going to teach them a lesson they have harrassed me and I'm getting lawyers to deal with them if they dont comply and send me my package that they did not send me they sent the post office of zambia I have the post office as proof empty package and expected me to pay for an empty package

Reviews (293)

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Reviews that mention popular keywords

contact lens (48) customer service (76)
Thumbnail of user k.onekon
North Carolina
1 review
0 helpful votes
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December 2nd, 2021
Verified purchase

I've never had any issues with TTDEYE, the shipping usually take 10-20 days and I usually get my order around 17 days.
The Contacts are very easy and comfortable to wear! I use them for my cosplay.

IG: K. Oneko___

Products used:
Contacts

Service
Value
Shipping
Returns
Quality
Thumbnail of user benkorichm1
Algeria
1 review
0 helpful votes
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August 17th, 2022

At first I thought it was too good to be true when I discovered TTDEYE contacts. I took a chance because with the fair prices I thought I didn't have much to lose. I bought my first order and then the second; because I was more satisfied with the quality, shipping, and customer service than any other place I've been.ive worn contacts for years and am 44 yrs old. The variety is amazing. They have something for every kind of person. Customer for life.

Service
Value
Shipping
Returns
Quality
Thumbnail of user nikkie41
Canada
1 review
4 helpful votes
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March 9th, 2021

I placed an order online with ttdeye in January of over $70. It's now the March 10 and I still haven't received my order. I've tried contacting the company via email multiple times and they just keep responding telling me my shippment is on the way. This is ridiculous, I have also asked for a refund and they have completely ignored my request. Ordering from this site is not worth the hassle.

Products used:
contacts

Service
Value
Shipping
Returns
Quality
Thumbnail of user ttde
TTD E. – TTDeye Rep

Hi,

First of all, we would like to sincerely apologize to you for any inconvenience that may have caused.

Please be informed that the shipping time is different according to the destination. In our attempt to serve you better and retain you as one of our valuable customers, may we have your order number? We will help you.

Again, we are extremely apologetic for what you have experienced and sincerely hope to serve you better in the future. Looking forward to your response.

Thumbnail of user rachellen15
Switzerland
1 review
0 helpful votes
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June 21st, 2022

After 38 days finally got my 11 pairs of contacts. Most of them beautiful colors and great effects on my dark brown eyes.
BUT! In only few minutes time my eyes get very heavy, tired, swollen, totally red and the sight is absolutely blurred.
What a pitty! The colors and pixelation would be great. But all in all i cannot recommend these contacts. They are not worth the money.

Tip for consumers:
not worth the money

Service
Value
Shipping
Returns
Quality
Thumbnail of user caseyk63
Georgia
2 reviews
4 helpful votes
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April 26th, 2023
Verified purchase

This was my first time trying this company. I ordered Galactic brown, and according to them Magic brown. I don't recall ordering the magic, I thought I got the polar lights brown, but whatever. After a long time I finally received them. I have been a long time contact wearer. This pair the Magic brown, is HUGE and when I say huge I mean it was folding up under my eyelid. Its 2x the size of any other contacts I have ever worn. I put one in just to take this photo, I do not recommend trying it at home if you know something aint right. They are nothing like as described on the site. The other burn like the hinges on the gates of hell which has never happened before. Big waste of money for me. I really wanted to like this company, I would have given them a ton of business.

Tip for consumers:
Customer service is rude and not helpful. This place is a scam with janky products.

Products used:
2 cases and 2 pair contacts

Service
Value
Shipping
Quality
Thumbnail of user ttde
TTD E. – TTDeye Rep

Hi,

Thank you for taking the time to write to us about how our product does not meet up with your expectations.

Regarding the size of the Magic Brown, the diameter is bigger than it of other regular contacts for daily use. The total diameter of the lens is 14.4mm and the graphic diameter is 14.2mm so as long to make a big doll eye look. It is recommended for cosplay and some theme parties. Please be informed that it could make some uncomfortable feelings when wearing contacts with improper size for the eyes.

Please feel free to contact our customer service via email if the product is with quality problems. They will try their best to help you.

Thumbnail of user emd31
Florida
1 review
6 helpful votes
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October 19th, 2022
Verified purchase

I ordered two sets of contacts a month ago, on September 27th, and paid express shipping for them. It is now October 19th, and I have not received any update - in fact, when I try to track my product, it says "status not found". Stunningly enough, when I email the "support" team, (which is just bots) trying to look for help, nothing! I have emailed twice now. They definitely stole my money and I am trying to go through my bank to deny it.

Products used:
NONE but contacts

Service
Value
Shipping
Returns
Quality
Thumbnail of user ttde
TTD E. – TTDeye Rep

Hi,

First of all, we sincerely apologize to you for any inconvenience and an unpleasant shopping experience that brought you.

Regarding the tracking status, we are sorry that the carrier of the order didn't cooperate with the tracking query service provider of the "Track Order" function on our website. So it shows not found when tracking there. But it is okay now for new orders.

About your emails, both of them were replied to after checking. But they might be blocked somehow so they did not enter your inbox. We are sorry about this.

As for this order, it was delivered in or at the mailbox at 2:45 pm on October 7,2022 in MIAMI, FL 33146 according to the tracking info. In our attempt to serve you better and retain you as one of our valuable customers, our customer service has contacted you to help you with it.

Best wishes!

Thumbnail of user kellyb1915
Michigan
1 review
0 helpful votes
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January 21st, 2023

If I could pick zero star I absolutely would. This site is a scam, there was no tracking updates for a whole month. When there finally was an update, USPS said it delivered the package in wiscosin when I live in michigan. My delivery address was correct because I paid through PayPal. Don't waste your money. I'm going to open a case on PayPal and I hope someone will report this site.

Tip for consumers:
Absolutely avoid at all cost

Products used:
Never delivered

Service
Value
Shipping
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Quality
Thumbnail of user ttde
TTD E. – TTDeye Rep

Hi Kelly,

First of all, we sincerely apologize to you for any inconvenience brought you.

In our attempt to serve you better and retain you as one of our valuable customers, would you mind updating us with your order number here? Then we will inform our customer service to help you

Best regards!

Thumbnail of user redak11
Morocco
8 reviews
0 helpful votes
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August 21st, 2022

I wanted to buy eye contact lenses, found this website. My experience was amazing. The quality of the contact lenses is very good, very comfortable and easy to wear. I am very happy with this high quality customer service experience. I did not find any problems. Thank you TTDeye for a great effort

Thumbnail of user kaijahm
Canada
1 review
3 helpful votes
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October 28th, 2020

At first I was sceptical because of all the negative reviews left. But with Halloween approaching I finally caved and decided to order 4 contacts they took about a month to ship which is completely understandable with COVID-19 going on. And when I finally receive them they were absolutely beautiful easy to put in and didn't hurt my eyes. The colours are vibrant and packaging is beautiful. They give you mini tattoos and stickers and glitter and when I reached out to the company asking why my package was taking so long they were so so kind to me. I really recommend!

Thumbnail of user eliseo9
Philippines
1 review
0 helpful votes
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June 14th, 2020

This store was referred by a friend of mine and I am really satisfied with the lenses that I got, it's so comfortable to wear! The seller was very responsive too with my queries. The delivery was on time!

Thumbnail of user sophiaw283
Utah
1 review
0 helpful votes
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June 10th, 2022
Verified purchase

This is definitely THE place to get colored contacts. As someone with dark brown eyes I think that they look very natural. I just bought several pairs for upcoming cosplays and, being the dumbass I am I ordered some with perceptions by mistake. I reached out to the customer service email and they were so quick to respond and fix the problem, no questions asked. Definitely recommend!

Tip for consumers:
Don’t buy the eyelashes

Products used:
Contacts

Service
Value
Shipping
Quality
Thumbnail of user mara7
California
1 review
14 helpful votes
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February 12th, 2020

I bought 3 pairs of contacts. Took almost a month to get them which I don't mind. What I do mind is the blurry, painful, unable to see clear lenses. Not only are my contacts prescription, but I can't see with either of them. The contacts look nice on you tube, online and in person. This was my second attempt ordering and I got the same results, painful uncomfortable contacts. I felt pretty disappointed because I like the gray contacts. I got the Egypt brown, Pearl Gray, Queen Blue.

Thumbnail of user giav7
Minnesota
1 review
1 helpful vote
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November 10th, 2021

These damn contacts burned my eye as soon as I put them in! I ended up with a really bad eye infection I couldn't open my eye for 3 days and they are still sensitive when there is light the picture below is me struggling to keep my eye open.

Shipping
Thumbnail of user mohammada635
Jordan
2 reviews
0 helpful votes
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September 15th, 2022

From this website, you can buy contact lens for eyes, Huge collections of contact lens available.
Nice and soft. Vibrant colored contact lenses makes eyes look pretty, Excellent vision.
Short adaptation period, Comfortable to wear, easy to put on and care for Relatively long life.
Require little or no cleaning, good for eye health.
Once a day I bought contact lens from this website, product quality is good. Shipment is quick. Customer service is also good

Thumbnail of user nataleeh6
Missouri
1 review
1 helpful vote
  • Send Message
November 9th, 2022
Verified purchase

I ordered these contacts and waited a month before emailing them asking to cancel the order because it hadn't arrived. They asked if i could wait so I did a week. Still nothing so I email asking for a refund or id file a chargeback. They ask again if I can wait. It's been 2 months since I ordered and they do not want to give me a refund. They eventually apologized saying they don't have what I ordered in stock so I'm waiting on a different order.

Tip for consumers:
Their customer service is not fluent in english and will do everything they can to not give you a refund

Products used:
I went to vamp fangs and got the same/simlar contacts in 3 days. FDA approved but cost a LOT more ($60 compared to ttdeye $15)

Service
Value
Shipping
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Thumbnail of user michaelk3941
Ghana
6 reviews
0 helpful votes
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September 5th, 2022

TTDEYE has some quality contact lenses the world has never seen before. I have been buying contact lenes from this company for a long time but today i decided to make a review on how quality, soft, and easy how their contact lenses are. Their product are of high quality compared to others and it only takes just a moment before you receive your product you ordered. Customer support is also very responsive and dedicated.

Service
Value
Shipping
Returns
Quality
Thumbnail of user mounire11
Morocco
1 review
0 helpful votes
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August 31st, 2022

One of the best eye contact lens sites, with huge collections of contact lenses available
Vibrant colored contact lenses make eyes look beautiful.
Excellent vision.
Short adaptation period.
Comfortable to wear

Thumbnail of user richardw2963
Kenya
1 review
0 helpful votes
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August 18th, 2022

I recently bought contact lens from the website and was thrilled by the good customer service. They advised me on the best one to pick. It was of best quality. The shipping was very fast and secure. Really enjoyed shopping here.

Service
Value
Shipping
Quality
Thumbnail of user jamesn1604
Kenya
1 review
0 helpful votes
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August 8th, 2022

I bought contact lens from this website and I have no regrets whatsoever, they are nice and soft, and the colors are so vibrant so my eyes look so pretty, they also give me excellent vision, the shipment is fast and customer service is top notch!
Definitely 5 stars

Thumbnail of user patrickd764
Nigeria
6 reviews
0 helpful votes
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September 12th, 2022

A fastest and accepted site that suit human mind of late my sister expected to buy contacts len I just acknowledged my contact point of convergence from TTDEYE. Very Bright. I basically think I look exorbitantly wonderful from the point of convergence. The vision is amazing. The are very easy to put on and use. My use tells me the will persevere. Much valued you Soo much TTDEYE. L will get a remove from the opportunity to recommend this site to encompassing me.

Service
Value
Shipping
Returns
Quality
Thumbnail of user karanr26
Nepal
1 review
0 helpful votes
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September 5th, 2022

I just accepted my contact focal point from TTDEYE. Extremely Bright. I simply think I look excessively lovely from the focal point. The vision is incredible.The vision is incredible. The are extremely simple to put on and use. My utilization lets me know the will endure. Much appreciated you Soo much TTDEYE
It is also well known by their Excellent vision,
Short adaptation period,
Comfortable to wear.
Easy to put on and care for Relatively long life. Customer support also excellent

Thumbnail of user white.tiger.2443
Illinois
1 review
2 helpful votes
  • Send Message
September 23rd, 2023
Verified purchase

DO NOT purches the 15.00 express delivery. My contacts were supposed to arrive yesterday and are still in IL. They had been there since the 17th. This is fricking rediculus. Their tracking is 5 days behind so I would have hoped it got here on time. Get your act together and have better organization.

Products used:
I haven't received them yet. This is frustrating

Service
Shipping
Thumbnail of user ttde
TTD E. – TTDeye Rep

Hi,

First of all, we sincerely apologize to you for any inconvenience and unpleasant shopping experience that brought you.

About the shipping time, it could be influenced by many uncontrollable factors, which can cause delays.

In our attempt to serve you better and retain you as one of our valuable customers, would you mind updating your order number here? Then we will inform our customer service to help you

Best wishes!

Thumbnail of user rachelldiaz20
Oklahoma
1 review
2 helpful votes
  • Send Message
September 24th, 2023

This was my first time purchasing contacts from TTDeye. I ordered my contacts on Aug 16 and paid for express shipping. It is now September 24 and I have not received my contacts. If I would have known it would take this long I would have purchased from another website. I have contacted customer service multiple times and all they have told me is to be patient. I am done being patient and am very unhappy! I need my contacts now or demand a refund.

Service
Shipping
Thumbnail of user ttde
TTD E. – TTDeye Rep

Hi,

First of all, we sincerely apologize to you for any inconvenience and unpleasant shopping experience that brought you.

About the shipping time, it could be influenced by many uncontrollable factors, which can cause delays.

In our attempt to serve you better and retain you as one of our valuable customers, would you mind updating your order number here? Then we will inform our customer service to help you

Best wishes!

Thumbnail of user amandas883
Canada
1 review
12 helpful votes
  • Send Message
June 9th, 2020

I never received the purchased items which were one pair of my clean blue contacts and a stupid case. $58.18 later when they claimed it was DELIVERED. Yea? To whom? Not me. I'm still looking for it. Instead of refunding the money they sent me in a wild goose chase to my nearest post office knowing it wouldn't be there because it was sent by a carrier called Bqc whoever they are. She also patronized me called ng me sweetheart and saying "thanks for the understanding!" I'm not understanding anything except that I've filed a claim with the bank to dispute this payment. Don't end up in my shoes this company is greedy and rude and into ripping off the customer.

Thumbnail of user elyssak
Australia
1 review
24 helpful votes
  • Send Message
June 18th, 2020

I placed an order online with ttdeye on the 7th of April of over $70. It's now the 18th of June and I still haven't received my order. I've tried contacting the company via email multiple times and they just keep responding with "shipping during the current epidemic state will increase waiting times", "please wait patiently". They've also asked me to go check in at the post office and to call customs as they can't track where my order is. I'm very pissed off.

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From the business

TTDeye Colored Contact Lenses! Wide Selection of Colors, Prescription and Categories! Cheap and High Coloring Index! 100% Authorized! Worldwide Free Shipping!

Business History

Founded in 2011, TTdeye has become one of the famous contact lenses brand around the world. Rely on 7 years’ experience, Ttdeye factory will meet so many of your demands for contact lenses, such as make you more beautiful and special. Besides, we are quite confident to offer you some meaningful contact lenses design, such as the Christmas color contacts, cosplay colored contact lenses and so on.

During these 7 years of development, TTDEYE company are outstanding after so many contact lenses export business, whose turnover has reached 80 million, and are expected to reach 1 billion this year. On the basis of delicate design and responsible attitude, TTdeye made a great breakthrough and fast-growing these years, stepping ahead of e-commerce industries. More important visits only to the Instagram platform reach up to 270 thousand and are still growing.

Always insist in the principle of “quality first, custom ahead”, Ttdeye will try our best to provide all our customers first class contact lenses with thousands of colors, and seeking fashion, beauty as well as health for every girl to find love, happiness and wonderful tomorrow.

Company Representative

Thumbnail of user ttde
TTD E.
Hongkong No1 Colored Contacts Brand
Typically does not respond to reviews
TTDeye Colored Contact Lenses! Wide Selection of Colors, Prescription, and Categories! Cheap and High Coloring Index! 100% Authorized! Worldwide Free.

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