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TTDeye has a rating of 2.1 stars from 293 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TTDeye most frequently mention customer service, tracking number, and post office problems. TTDeye ranks 73rd among Contact Lenses sites.
This company does not typically respond to reviews
Just received my first pair of prescription colored contact lenses and so far im not disappointed. Great prices. Lens are comfortable and soft on my eyes. Will recommend this website to all. I do wish shipping was faster. Thats the only negative flaw from me. Other than that, Im about to make my second purchase from TTDEYE.COM right now.
Hi I am not received my item at ttdeye and when I realised it I tried contacting them for years now all they tell me is the after sale story "my question is how can the after sale rule apply to me when I haven't received the item in the first place? It's not small amounts its 189 $ and 130$ I cant just loose my money for nothing because i am a celebrity i am going to teach them a lesson they have harrassed me and I'm getting lawyers to deal with them if they dont comply and send me my package that they did not send me they sent the post office of zambia I have the post office as proof empty package and expected me to pay for an empty package
This company's customer service consists of copy and pasting pre-made messages once a day. When my item didn't arrive for 2 months they copy pasted the same "please wait dear" message to me everytime i asked where my package was and I want a refund for the service. The lenses they sent me was the cheapest quality I've ever seen and a brand called EyeWish... which is sold for $15 anywhere else and I paid over $20 for them. The lenses are so uncomfortable and HIDEOUS but it's ridiculous that I can't return it because I've opened it already. Save yourself from the cancer and order from a legit company. Also, when they're not copy pasting replies they messaged and said "what's your problem". 0/5 customer service non existent lool
I never received my order. Tried to contact them a couple of times they didn't want to help. So I basically paid for nothing. I'm wondering if they pick and choose to who they send their packages too. A bit scammy
I just bought a new pair of contact lens from this website, the shipment is very fast! I received it in just a few days. The quality is very good. They have various colors to choose and the customer service also help me to choose the most comfortable lens for me. They assist me very patiently and told me many suggestions
I ordered a pair of contact lenses (color: egypt red) and I was really satisfied because the quality is excellent, I also would like to say that the support service is great and they treat you very very well! They give you a free contact lenses box, some free stickers, and like some glitters, they also give you a mini mirror, I didn't give 5 stars because of the mirror, it came broken, but I honestly didn't care that much because the rest of the package was perfect and I apologize because it went through many shipping days, so it may have moved a lot. :)
Tip for consumers:
they already include a free lenses case so you don't have to buy one
Products used:
I used my contact lenses
I am literally still waiting on lenses that I ordered 3 entire months ago. The first time that I emailed them inquiring about where the lenses where and why I hadn't received them, they gave me a flippant story about how once it was shipped it was out of their hands. ANY legit company will make SURE that you get the product you paid for by at least locating the package. So I emailed again after another month and a half and got no response. They are a scam, plain and simple. Save yourself the headache and don't order from this skeevy company.
Like most "companies" these days, they will take your money and not send the product. I ordered contacts 2 months ago and have not received them. Save your money people. And read reviews before wasting money!
I placed an order on April 14,2022. When tried to search it for tracking, I was never given a tracking number or a confirmation number so what ever I put in, it says order not found. Sent them an email. No response. Never again!
I buy my contact lenses from this website, their lenses are brightly colored, great eyesight and make The games look great they are also easy to put on. Product quality is good. Shipping is fast. The customer service is also good I advise you!
I knew about this contact les buying site after my friend's recommendation. I searched and found various types of tcontact lens with vibrant colors which makes eye look beautiful. I really felt good when I tried the contact lens, as it's very comfortable to wear and most important thing is it's safe and healthy for our eyes. I highly recommend this site for buying contact lens with my own good experience using lens from this site.
Tip for consumers:
Very reliable site with various lens of good quality
Products used:
Contact lens
From this site, I have bought contact lenses, and their lens Excellent vision, a Short adaptation period,
Comfortable to wear, Easy to put on, and care for Relatively long life. Also, their customer support is excellent.
Products used:
lens
I ordered the juice blue since I thought they were really cute, I paid this website 20$ for the express delivery and still waiting. I'm quite upset since I ordered them before my trip and they will probably get here when I'm gone...
Tip for consumers:
very upset tho
I purchased them hesitantly because the site looked scammy. Once purchased I was given the wrong tracking number twice I had to email for correct and updated shipping informed. The package still isn't here and has stopped tracking the package since December 31st of 2022. There's no updates there's no nothing the $80 worth of 3 contacts package just disappeared without anyone from usps or the company knowing. I don't even care if they are nice anymore. I doubt I will receive them before the 15th of January.
Tip for consumers:
Don’t order from them I will never do this again.
Products used:
Contacts I’m still waiting on
Hi Fatima,
First of all, thanks for your support to TTDeye! And we sincerely apologize to you for any inconvenience brought you.
Regarding the tracking, yes, it's a little complicated. As for the tracking number, both the one in the shipping confirmation email and the one our customer service provides are correct, because your parcel has two tracking numbers. One is from the carrier who cooperated with us, the other one is from USPS.
About the tracking info, it is updated when the parcel arrives at its next station. But it needs time to transit from one station to the other. So it is normal for the tracking stops updating for a period of time. And the estimated shipping time to the US is 10-20 days.
As for your order placed on 2022-12-24, according to the latest tracking info, the parcel was delivered in or at the mailbox at 2:50 pm on January 6,2023 in NORFOLK, VA 23503.
Please don't hesitate to contact our customer service via email or online chat if any further help is needed.
Best regards!
TTDeye is very good service to buy contact lenses brand for the gift or for own using.
The site provide trust and quality products. Easy to search product and very good prices.
Free shipping and good customer support. I highly recommend this site.
I bought a contact len on ttdeye.com at first I was struggling finding a perfect len till I say a post about ttdeye site there products quality is good. Shipment is quick for as low at $25 and there Customer service is fast and easy
I have made a purchase on this site and the collection of contact lenses is really varied, the costs are really affordable, the products are easy to care for and above all they are great for eye health. I really love this product. Thanks for sharing. Regards
These are stunning contacts! They appeared quite natural and were really comfy after my eyes adjusted to them. I don't use contacts very frequently, so it took a few moments to acclimate, but I soon forgot I was wearing them! So we'll conceal my dark eyes.
One of the best sites on the Internet in the field of contact lenses. I purchased a week ago green contact lenses and they were very amazing and the delivery was done in less than two days and the prices were very affordable. One of the best things I liked about the site is that the technical support responds 24 hours a day
I ordered my contacts march 9th and today is March 22!
Still didn't receive them, but of course they charged me, couldn't find an order and not even confirmation email!
They are scammers!
Do not waist money!
Tip for consumers:
Never received my item
Products used:
Lenses
Hi Natalie,
First of all, we sincerely apologize to you for any inconvenience brought you.
Regarding the shipping time, it varies with the destination countries. But it usually takes 10-20 days to most countries.
As for confirmation email, please be informed that both order and shipping confirmation emails are sent to the email you leave on our website once the purchase is completed. If you don't receive them when the email address is correct, they might be in your junk mail or blocked somehow.
In our attempt to serve you better and retain you as one of our valuable customers, would you mind updating your order number here? Then we will inform our customer service to help you check it.
Best regards!
InTTDeye website, you can buy contact lens for eyes
Huge collections of contact lens available.
Few day ago, I have bought contact lens from this website. Their product quality is very good. Vibrant colored contact lenses makes eyes look pretty and excellent vision. Shipment is quick. Customer support is also good.
I have dark brown eyes and as advertised on Instagram and adds the contacts are strong enough to cover the dark eyes and change the color, mine did not! I ordered 3 pairs of color contacts they did not change my eye color at all! When I reached out to customer service I was told they don't refund opened products when I explained to her the products have to be tried on to see if they work she refused to give refund or Instore credit. Total waste of money if you have dark eyes!
They have great quality contact lenses and they look so good, I recently purchased a contact lens and It has great quality. They are comfortable to wear, the customer service is amazing with fast shipment, I highly recommend it.
The contact lens I bought is before 2/3 weeks. I am very satisfied from this website. The providing customer service from this website was fantastic and very well the shipment is also excellent. So thank you for everything
I bought 5pairs of prescription contact lenses which took a month to arrive. I was disappointed with the lenses I put them in the cleaning solution overnight tried them on the next day and they irritate my eyes and they move around when you blink. They are way to big for my eyes when I put them on you can see my eye color instead of just the Pupil. The only thing I liked was the box it came in. Save your money I wouldn't recommend these lens. I guess u get what you pay for which is garbage.
Products used:
Contact Lenses
Hi,
First of all, we sincerely apologize to you for any inconvenience and an unpleasant shopping experience that brought you.
In our attempt to serve you better and retain you as one of our valuable customers, would you mind updating us with your order number here? We will help you with this.
Best wishes!
I was beyond impressed and I'm just happy that I ordered my contacts from here! I'm loving my eyes and I do plan on ordering more, definitely worth the price y'all! Also I do have dark brown eyes and I am tan and they look great on me, like they are there and they don't make my eyes look like I have snake eyes or weird they just look good! BTW, the after-service were so nice!~
I was tired of wearing glasses, so I went to TTDeye! There I find the contact lenses I wanted! With the best and most attentive professional quality, I ordered and did all the procedure, painlessly and with quality products! I have already recommended friends and family and 2 out of 3 who have already been loved it! Highly recommended!
Gain trust and grow your business with customer reviews.
TTDeye Colored Contact Lenses! Wide Selection of Colors, Prescription and Categories! Cheap and High Coloring Index! 100% Authorized! Worldwide Free Shipping!
Founded in 2011, TTdeye has become one of the famous contact lenses brand around the world. Rely on 7 years’ experience, Ttdeye factory will meet so many of your demands for contact lenses, such as make you more beautiful and special. Besides, we are quite confident to offer you some meaningful contact lenses design, such as the Christmas color contacts, cosplay colored contact lenses and so on.
During these 7 years of development, TTDEYE company are outstanding after so many contact lenses export business, whose turnover has reached 80 million, and are expected to reach 1 billion this year. On the basis of delicate design and responsible attitude, TTdeye made a great breakthrough and fast-growing these years, stepping ahead of e-commerce industries. More important visits only to the Instagram platform reach up to 270 thousand and are still growing.
Always insist in the principle of “quality first, custom ahead”, Ttdeye will try our best to provide all our customers first class contact lenses with thousands of colors, and seeking fashion, beauty as well as health for every girl to find love, happiness and wonderful tomorrow.
Hi,
First of all, we sincerely apologize to you for any inconvenience brought you.
In our attempt to serve you better, would you mind updating your order number here? Then we will inform our customer service to help you to check it. Or you could send an email to info@ttdeye.com, then our customer service will reply to you directly.
Best wishes!