• TTDeye

TTDeye

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Overview

TTDeye has a rating of 2.1 stars from 293 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TTDeye most frequently mention customer service, tracking number, and post office problems. TTDeye ranks 73rd among Contact Lenses sites.

  • Service
    129
  • Value
    119
  • Shipping
    129
  • Returns
    98
  • Quality
    118

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
6
78
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How would you rate TTDeye?
Top Positive Review

“Great Prices”

Brianne I.
9/15/21

Just received my first pair of prescription colored contact lenses and so far im not disappointed. Great prices. Lens are comfortable and soft on my eyes. Will recommend this website to all. I do wish shipping was faster. Thats the only negative flaw from me. Other than that, Im about to make my second purchase from TTDEYE.COM right now.

Top Critical Review

“Scam fraud”

Alia B.
5/15/24

Hi I am not received my item at ttdeye and when I realised it I tried contacting them for years now all they tell me is the after sale story "my question is how can the after sale rule apply to me when I haven't received the item in the first place? It's not small amounts its 189 $ and 130$ I cant just loose my money for nothing because i am a celebrity i am going to teach them a lesson they have harrassed me and I'm getting lawyers to deal with them if they dont comply and send me my package that they did not send me they sent the post office of zambia I have the post office as proof empty package and expected me to pay for an empty package

Reviews (293)

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Reviews that mention popular keywords

contact lens (48) customer service (76)
Thumbnail of user tinac255
Oregon
1 review
3 helpful votes
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March 6th, 2019

The contacts I bought stated that it can be replaced yearly. After wearing them for 6 months, the contacts started getting uncomfortable and moves out of place. I do a good job maintaining them and this has happened 3 times. The reason why I keep buying them is bc I'm in love with the color (queen chocolate) but if you're going to buy a yearly pair of contacts, make sure to buy 2 bc it is DEFINITELY not yearly!

Thumbnail of user binayap
Nepal
6 reviews
0 helpful votes
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September 11th, 2022

Recently, I bought a contact lens from this website and the quality of the lens is excellent also the shipment period is so excellent. I got my product in very less time. Also the customer care support is also good. Overall, nice website to buy lens

Thumbnail of user brianas11
Pennsylvania
1 review
7 helpful votes
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February 8th, 2018

This site does not deserve the bad reviews it has. I ordered from them a bit ago and got my product and it is exactly what I wanted and came pretty quickly. The item ships from China so it does take about a week to get to the USA. I thought that my tracking number wasn't working because the package did not appear to be moving for awhile so I emailed TTDEYE. They responded the next day explaining that since it was coming from China I would not be able to track it until it got to the US. This turned out to be true, and I was able to track it after about 7 days. I appreciated the quick response and an actual explanation. Their customer service is good and the products are great quality, have already ordered from them again.

Thumbnail of user bobl602
Virginia
1 review
0 helpful votes
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May 26th, 2021

I ordered these impulsively without doing research first and I emailed asking if i could cancel my order. They said not until i receive it. I received them and now i want to return them and get refunded $30 they have not answered my emails. I have emailed 3 times. I want my money back! Pls

Tip for consumers:
Dont use it.

Products used:
None

Service
Value
Shipping
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Quality
Thumbnail of user anastasiak42
Utah
1 review
0 helpful votes
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September 21st, 2020

I recently just order a pair of contacts and once i put them in, one contact was scratching up my eye the entire day! I let them soak in cleaner for 24hrs and even tried putting them in different eyes. Flash forward a day or so later and i now have an eye infection.

Thumbnail of user veronicaa80
Canada
1 review
10 helpful votes
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June 5th, 2019

I ordered $100CAD worth of their items on their website on May 18,2019 and almost 20 days later I checked the package if it is even on it's way but then I found out that it was sent back to them due to the package broke or something. I decided to contact this page and ask what's up with my order and they replied that it was returned to them because of the liquid and gave me another tracking number to track my order. I was already frustrated then I asked when should I expect my order to arrive. They replied, that I have to wait another 10-20 days for my order! What an awful customer service that this website have. It wasn't my fault that the item broke that they can't even send me the new package ASAP. I don't recommend this seller and I will never ordering anything from you guys ever again!

Thumbnail of user tahraouiy
Algeria
1 review
0 helpful votes
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September 7th, 2022

The product is very good. I bought colored lenses from the site and they arrived quickly at home. Really the quality of the product is great and the shipping was fast. Also, the customer service is professional

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Value
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Thumbnail of user harryc471
Nepal
4 reviews
0 helpful votes
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August 13th, 2022

From past few years i was wearing glasses and i wanted to put contact lenses and i got to know about this site. I bought power contact lenses and the product i got is best and quality one. The shipment was quick than i anticipated. The service provided by them is also great.

Thumbnail of user shantelldale6
Jamaica
1 review
3 helpful votes
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September 17th, 2023
Verified purchase

I placed on an order on the 24th of August and now it's September 17th and I still haven't received my package. I provided them with my correct shipping address and they're saying it's undeliverable and insufficient address when it's right. Ttdeye is a scam, shop elsewhere!

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Thumbnail of user ttde
TTD E. – TTDeye Rep

Hi,

First of all, we sincerely apologize to you for the unpleasant shopping experience.

Regarding the address, it is the tracking info that shows it's insufficient. As for the exact reason for unsuccessful delivery, only your local carrier knows it. Hope to get your understanding.

As for your order, it has been refunded. Please pay attention to your balance.

Best regards!

Thumbnail of user staceyb206
Philippines
1 review
0 helpful votes
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June 10th, 2020

At first, I was really skeptic about buying because of some reviews I was seeing, but I'm glad I did because they really look good on me, sooooo love them! I bought the trinity green one. I want to try the twinkle brown one next time, they look so cool.

Thumbnail of user valeriec642
California
1 review
1 helpful vote
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July 16th, 2022

I was looking to order a pair of cosplay lenses for a convention and paid for expedited shipping. The next day I was contacted by customer support to let me know the lenses I'd ordered went out of stock. They offered to switch the lenses out for another pair of my choice off their website without having to pay the price difference. It was tempting, but it wouldn't arrive in time for the convention anyway, so I requested for a refund. Customer support was extremely pushy and kept trying to convince me to change my mind, offering discount codes and once again offering to switch the lenses. I shouldn't have to fight to get my money back from a company who appears to be using the "bait and switch" scam, as another review mentioned.

Tip for consumers:
Please beware of this site. They use a bait and switch tactic to run away with your money

Products used:
Nothing. They market contact lenses, however

Service
Shipping
Returns
Quality
Thumbnail of user daminik2
Canada
1 review
2 helpful votes
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September 2nd, 2022

I placed my order, uniuni there courier I assume lost my package, they kept lying to me.
Roger from there csr tried to help was rude, 2nd parcel was sent for me. I received it today, no apology note. Nothing! I asked for my money back and they denied as I no longer required there product rather without my consent they sent me a package. No idea till date where the original parcel is! Never using them again

Service
Value
Shipping
Returns
Quality
Thumbnail of user alainac16
Netherlands
1 review
3 helpful votes
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November 20th, 2020

The contacts arrived fairly early and they were great for a month but after that my eyes got red, they swelled up and i was in so much pain even days after not wearing the contacts even though they were supposed to last a year but didnt even make it through a month. And now if i try again even after cleaning them properly they feel like sandpaper in my eye. Theyre pretty but not worth losing your eyes.

Thumbnail of user santoshc23
Nepal
3 reviews
0 helpful votes
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September 15th, 2022

Various types of lenses are available in huge quantity with the best quality. These lenses are easy to wear and feels very comfortable. These are necessary to keep our eyes healthy. Everything about them is perfect and mind-blowing regarding costumer relation. Product quality is very good and shipment is very fast.

Thumbnail of user renjiej
Japan
1 review
2 helpful votes
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March 19th, 2019

I am a totally contacts lover, and i used a lot of contacts, i know this brand through instagram, an influencer i followed recommend this and i try, in fact, its just so good, i feel comfortable even when it still in delivery, i get the parcel for 10 days and the customer service track the delivery for me on time and notice me to check the post. They are more comfortable than any other contacts i wore before, it's edge design and water content, especially its weight is very light, anyway, i strongly recommend this brand to you guys, BTW, you can use the code i used, there is a extra 10% discount: renjie.

Thumbnail of user ansolal
Nepal
3 reviews
0 helpful votes
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July 19th, 2022

I got contact lenses from ttdeye, really soft and high quality. This website is especially for online shopping where contact lenses can be found easily and can be purchased at affordable prices. The coutomer service here is also very fast and good. You can also buy good, soft and high quality contact lenses in different colors and designs from ttdeye.

Service
Value
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Quality
Thumbnail of user theem1
Virginia
1 review
2 helpful votes
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January 5th, 2022

*******@ttd_eye

My partner ordered contacts from your website about 29 days ago now going. (30)
They haven't received it on top of not receiving it you guys are not refunding the money.

I am disgusted and hurt by this this. They said it was supposed to be a Christmas gift for someone, They have never experienced anything like this and I'm honestly disgusted.

During Covid moments people are going through a lot and having money problem. If you guys aren't able to deliver their package on time or they haven't received their ORDER the least you guys can do is refund them their money back.

I have a YouTube platform and I will be doing a video on this and read all the reviews on here to my supporters because this is disrespectful, unprofessional and disgusting. Do better

Tip for consumers:
DON’T BUY FROM THEM.
Terrible customer service.

Thumbnail of user diegotester2022
Morocco
1 review
0 helpful votes
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September 15th, 2022

My recent lenses were bought from here, they are pretty comfy actually and my eyes got used to them real quick, the lenses themselves are soft and squichy, clear and provides excelent vision, id definately recommend this

Thumbnail of user montgomeryd6
Louisiana
1 review
1 helpful vote
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June 3rd, 2022

Received the contacts. Purchased 2 separate pairs. They would not stay in my eyes at all. Looked at the expiration date one showed 2018 the other 2021. I wouldn't recommend them at all if I could give 0 stars I would

Thumbnail of user amanuelt2
Ethiopia
1 review
0 helpful votes
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August 30th, 2022

These contact lenses are very comfortable to wear and have great vison. Also, the lens have no health side effect and require little cleaning. I like them very much. I recommend everybody to use them!

Service
Value
Shipping
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Thumbnail of user tyc30
Tennessee
1 review
3 helpful votes
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August 29th, 2019

Ttdeye.com found me through instagram where they ask if they could send me a few pairs of contacts to try out. It took a few weeks to get them in the mail but they were so amazing when I got them. You can check them out on my *******@Illusivebeauty1. You can also get them in your prescription if need it but it might take a little longer to get them to you. Like I said I absolutely love the contacts and the options are endless.

Thumbnail of user lisab4490
Georgia
1 review
1 helpful vote
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January 10th, 2023

So 65 dollars later I have 3 sets of contacts that are unbearable and unwearable. Set 1: California brown. They are bright orange. Forget what they look like on-site, not a warm brown. I have dark brown eyes and with this contact in they become cosplay light orange. So scary. Next: Nasa Gray. So huge they barely fit my eye. My prescription is -6.00 in both eyes. Color is not hideous, but I can't see as the lenses don't fit my eye and keep popping out all day. 3rd color: Allicent (?) Brown. They are a weird light grey and so fake looking, like a blind reptile. As I said 65 dollars wasted as I threw all 3 sets in the garbage. Don't believe the pics on website, these lenses are pure trash.

Thumbnail of user ttde
TTD E. – TTDeye Rep

Hi,

Thank you for taking the time to write to us about how our product does not meet up with your expectations.

We will inform our customer service to help you with this.

Best wishes!

Thumbnail of user morganm390
Ohio
1 review
0 helpful votes
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June 8th, 2022

I ordered contacts about a year ago from them. They worked great while I had them so I wanted to get more for my cosplay. I had a last-minute convention to go to, so I rush ordered them. They never showed up. So I placed another order like an idiot. I canceled both and am waiting on them to return my money. I highly doubt I will get my money back so save yourself the expense and go somewhere else.

Tip for consumers:
Don't use it go somewhere else

Products used:
contacts

Service
Value
Shipping
Returns
Thumbnail of user liahh3
Georgia
1 review
1 helpful vote
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September 10th, 2021
Verified purchase

I purchased my order during the buy 2 get 1 free sale. That was on August 26, now on this app I have called Shop to track every order I make says that it's in Memphis. But it's been there for 5 days now…. Plus it keeps changing saying "it's in transit, arriving on time" or "in transit, arriving late". I look at the tracking literally almost every hour to see if it left but it hasn't. The email from TTDEYE also says that it takes 10-20 days for a package to be delivered. It's day 15. I stay in Louisiana so Memphis is seriously not that far. I even researched the distribution center it's at……TERRIBLE. If I don't receive my package by the 20th day, I'm sending an email about a refund because these type of carriers for packages is ridiculous. TTDEYE should use DHL, FEDEX, or even UPS. I've never heard of 4PX in my life.

Tip for consumers:
Don’t

Products used:
Nothing

Service
Thumbnail of user jessicae1082
Oregon
1 review
0 helpful votes
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November 29th, 2022

I ordered and paid for blue contacts. They sent me light grey. When I contacted the company they said I can pay for the ones I ordered and they will send they correct pair. They also want me to pay to return the wrong pair they sent me. DO NOT ORDER from this company, you will not get what you paid for!

Tip for consumers:
DO NOT ORDER FROM THIS COMPANY

Products used:
I ordered prescription color contacts and I was sent the right prescription but not the colors I paid for or ordered. They sent the wrong colors and then refused to make it right.

Service
Value
Shipping
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Quality
Thumbnail of user ttde
TTD E. – TTDeye Rep

Hi,

First of all, we sincerely apologize to you for any inconvenience brought you.

In our attempt to serve you better and retain you as one of our valuable customers, would you mind updating us with your order number here? We will investigate this matter thoroughly and help you solve this.

Best regards!

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From the business

TTDeye Colored Contact Lenses! Wide Selection of Colors, Prescription and Categories! Cheap and High Coloring Index! 100% Authorized! Worldwide Free Shipping!

Business History

Founded in 2011, TTdeye has become one of the famous contact lenses brand around the world. Rely on 7 years’ experience, Ttdeye factory will meet so many of your demands for contact lenses, such as make you more beautiful and special. Besides, we are quite confident to offer you some meaningful contact lenses design, such as the Christmas color contacts, cosplay colored contact lenses and so on.

During these 7 years of development, TTDEYE company are outstanding after so many contact lenses export business, whose turnover has reached 80 million, and are expected to reach 1 billion this year. On the basis of delicate design and responsible attitude, TTdeye made a great breakthrough and fast-growing these years, stepping ahead of e-commerce industries. More important visits only to the Instagram platform reach up to 270 thousand and are still growing.

Always insist in the principle of “quality first, custom ahead”, Ttdeye will try our best to provide all our customers first class contact lenses with thousands of colors, and seeking fashion, beauty as well as health for every girl to find love, happiness and wonderful tomorrow.

Company Representative

Thumbnail of user ttde
TTD E.
Hongkong No1 Colored Contacts Brand
Typically does not respond to reviews
TTDeye Colored Contact Lenses! Wide Selection of Colors, Prescription, and Categories! Cheap and High Coloring Index! 100% Authorized! Worldwide Free.

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