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TTDeye has a rating of 2.1 stars from 293 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TTDeye most frequently mention customer service, tracking number, and post office problems. TTDeye ranks 73rd among Contact Lenses sites.
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Just received my first pair of prescription colored contact lenses and so far im not disappointed. Great prices. Lens are comfortable and soft on my eyes. Will recommend this website to all. I do wish shipping was faster. Thats the only negative flaw from me. Other than that, Im about to make my second purchase from TTDEYE.COM right now.
Hi I am not received my item at ttdeye and when I realised it I tried contacting them for years now all they tell me is the after sale story "my question is how can the after sale rule apply to me when I haven't received the item in the first place? It's not small amounts its 189 $ and 130$ I cant just loose my money for nothing because i am a celebrity i am going to teach them a lesson they have harrassed me and I'm getting lawyers to deal with them if they dont comply and send me my package that they did not send me they sent the post office of zambia I have the post office as proof empty package and expected me to pay for an empty package
Ordered lenses with color, received ones that barely had any color and did not stay into my eye, were very painful. These were obviously a defective pair of lenses. I contacted them, they said they would send me a new pair if I cut them in half. I did this and sent a picture. They claimed these were not their lenses (because they didn't match their pictures) and they wouldn't send me a new pair. Ironic, since it was a defective pair of lenses and the whole point was that they probably didn't look like their pictures BECAUSE they were defective. Money gone.
Wao. I just received my contact lens from TTDEYE. Very Bright. I just think I look too pretty from the lens. The vision is excellent. The are very easy to put on and use. My usage tells me the will last.
Thanks you Soo much TTDEYE. L will like to recommend this site to all around me.
I'm super pleased with them, A great site which i recommend for everyone who wants to buy contact lens for eyes, Vibrant colored contact lenses makes eyes look pretty, Short adaptation period, Comfortable to wear, just excellent.
Don't go near them. If they get their hands on your details you will NEVER get rid of them. No matter how many times you unsubscribe from them spamming you or how many times you email them to stop using your data they will just keep spamming you.
Tip for consumers:
AVOID!!!!!!
Products used:
none!
These reviews about people not receiving their contacts is TRUE. I've been waiting two months. I keep reaching out to TTDEYE but they keep saying be patient. When I checked tracking it says they been in California in the same spot for 15 days! This is unacceptable. They keep blaming it on covid-19, but I've ordered so much since March and have received EVERYTHING except these contacts. Thankfully I paid with paypal and they are working to get me my money back.
I recntly bought a contact eye lense for my wife and it is exactly the same product and quality that shown in picture. I am satisfied with their service and quality. The price was also affordable for this quality. Thanks TTDeye
I was a bit worried if I could get the perfect lense as my doctor's prescription for me. I needed the lense to be soft and comfortable to wear. TTDeyw cleared my doubts and provided me with a perfect one! With their lense my vision is much clearer and I don't have to worry about the hassle of wearing glasses ever again! Thank you for your quick response and shipment!
I bought 3 pairs, gray, glacier brown and gold
You do not see them, very blurry even I put 1.75 grad. Glacier brown you can see them cause they are thicker but they look very weird. I wanted to return them but you don't suppose to open them... how do you how they supposed to Look like if you don't open them stupid! Do not buy this $#*!!
Tip for consumers:
Do not buy this $#*! !!
Products used:
None I just tried them
It's been over a month now since I've ordered from ttdye.com I tried tracking my package but my order tracking number was wrong because it said my order was sent to a whole other state and my order says "fulfilled" but I never received it this is the 2nd time this has happened
These are the only contacts that didn't move around in my eyes or didn't irritate them at all they're really soft and are barely noticeable, will definitely purchase again!
A while time ago I bought a contact len and it was amazing, high quality and fair price, the shipping is so fast and since I bought this product for the first time from this site I'm always buying stuff from it
I would never order from here again! Tracking is very complicated it states that my package was delivered July 27th at 7:18am, my mail doesn't even run that early! And when I emailed them to get answers they stated it was delivered the same day at 3:16pm and they're making me check with local post office or neighbors to make sure it was delivered to the right address! So basically me putting the RIGHT address that they claim they delivered it to doesn't even matter. If it was delivered to a local post office that should be in the tracking information! I have to go through to much to receive my package or a refund for these items I purchased which aren't cheap at all! I am very stressed out I feel like I waisted my time and money with this company very unsatisfied! I would give 0 stars if it was an option
Products used:
Eye contact
I ordered the TTDeye Pearl Grey Colored Contact Lenses with prescription and they arrived in 11 days, so I don't have any complains on that subject. I liked how they looked on me (I have brown eyes), however, when I put the lenses I instantly noticed a foggy effect and then I wore them like 5/6 hours and they were SO uncomfortable! My eyes got really dry and red and I got a huge headache (and I wear lenses since I'm young). I just wanted to get home and take them off. It feels like my eyes "can't breathe". I'm very disappointedI don't recommend, they can damage your eyes.
TTDeye is very good and the huge store to buy contact lens, I have recently bought from here and I aam so amazed with the quality, They have lens which is good for the eye They are super natural like even I can't tell they're really contacts. I highly recommend!.
This site is very good I bought some contact lenses on this website and seriously the quality of the product is good and what is better is that the shipping is fast, also the customer service is very good, now I am very happy with it my new glasses, I look much better and very confident.
So I have been fighting with this site and customer service since Friday! I realised after ordering that my phone auto corrected and put body St and not Bost ST on my address. So I immediately contacted them. Not only did I not get an order number no one would respond. Finally on Tuesday I get an email saying it's already in transit and can not be changed with a tracking number. So I check the tracking number. Lable hasn't even been made yet. So I call the usps people. To. See what I can do and they say they haven't even received the item but once it has I can pay to have the address fixed. So not only did I spend 100! Dollars on contacts I really wanted that I will never get. Now I have to spend more still not gerenty that I'll even get it then. And nonrefund. And then I try and log on the to account ordered from. That I was asked to make while ordering so everything was saved but guess what I said I haven't made any orders at all ever. Lol what a joke..
Tip for consumers:
Make sure all your stuff is right cause they won't fix it
There was the issue with receiving my parcel, but I found out it was not TTDeye's fault, nevertheless they offered to send me the refund and the customer service person was really helpful and understanding.
If I could I wouldn't even give a star at all. It took me 2 weeks to receive it and it was a struggle to get them. I'm a professional contact lenses wearer and these lenses were extremely uncomfortable, I tried everything but it didn't work. I couldn't even have them on for 1h. To bad.
I love TTDeye! Everything was perfect. The lenses are super soft and I can barely feel their existing. Going to only buy colored contacts from now on!
This website promotes a great excellence of products such as exceptional quality contact lenses in addition to having a good customer service, safe and fast shipping
I love your wide variety of contact lens with affordable prices and amazing discounts to choose from accompanied with excellent customer service satisfaction
So I currently ordered the lenses order number #******* on dec 31,2021 and it is currently Jan 9,2022, l know shipping takes time but the package says it's been ‘ CARSON / Arrived shipping partner facility, usps awaiting item ‘ since January 4 & I looked up usps and used the tracking number and it tells me that the tracking number is not In their system and i tried the tracking number with different carriers and the number isn't in any system, I'm going to give it 10 more business days and then update from there. Please do not let me down ttdeye
Gain trust and grow your business with customer reviews.
TTDeye Colored Contact Lenses! Wide Selection of Colors, Prescription and Categories! Cheap and High Coloring Index! 100% Authorized! Worldwide Free Shipping!
Founded in 2011, TTdeye has become one of the famous contact lenses brand around the world. Rely on 7 years’ experience, Ttdeye factory will meet so many of your demands for contact lenses, such as make you more beautiful and special. Besides, we are quite confident to offer you some meaningful contact lenses design, such as the Christmas color contacts, cosplay colored contact lenses and so on.
During these 7 years of development, TTDEYE company are outstanding after so many contact lenses export business, whose turnover has reached 80 million, and are expected to reach 1 billion this year. On the basis of delicate design and responsible attitude, TTdeye made a great breakthrough and fast-growing these years, stepping ahead of e-commerce industries. More important visits only to the Instagram platform reach up to 270 thousand and are still growing.
Always insist in the principle of “quality first, custom ahead”, Ttdeye will try our best to provide all our customers first class contact lenses with thousands of colors, and seeking fashion, beauty as well as health for every girl to find love, happiness and wonderful tomorrow.
Hi,
First of all, we would like to sincerely apologize to you for any inconvenience that may have caused.
Regarding the order number you didn't receive, it is generated once the order is made successfully. It also can be seen in the order and shipping confirmation emails. We have checked and found that the email you filled in lacks an "o" in ". Com". You couldn't receive those emails because of the wrong email filled.
As for no order in your account, firstly, the order is under the wrong email, so it couldn't be found in your account registered with the correct email later. Second, you didn't register before placing the order. You only allowed to "Keep me up to date on news and exclusive offers", that is, subscribed for email marketing instead of making an account.
Finally, regarding the late response to your address correction request, We have checked our inbox, we only received your email sent on March 23. While the parcel was taken away by the carrier on March 21. Therefore, we are unable to help you to correct it. Normally, we will try our best to find the parcel to correct the address if it's wrong. However, nothing can be changeable once the parcel is shipped even though we extremely want to stop it. Hope to your understanding.
Again, we are extremely apologetic for what you have experienced and sincerely hope to serve you better in the future.