• TTDeye

TTDeye

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Overview

TTDeye has a rating of 2.1 stars from 293 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TTDeye most frequently mention customer service, tracking number, and post office problems. TTDeye ranks 73rd among Contact Lenses sites.

  • Service
    129
  • Value
    119
  • Shipping
    129
  • Returns
    98
  • Quality
    118

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
6
78
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How would you rate TTDeye?
Top Positive Review

“Great Prices”

Brianne I.
9/15/21

Just received my first pair of prescription colored contact lenses and so far im not disappointed. Great prices. Lens are comfortable and soft on my eyes. Will recommend this website to all. I do wish shipping was faster. Thats the only negative flaw from me. Other than that, Im about to make my second purchase from TTDEYE.COM right now.

Top Critical Review

“Scam fraud”

Alia B.
5/15/24

Hi I am not received my item at ttdeye and when I realised it I tried contacting them for years now all they tell me is the after sale story "my question is how can the after sale rule apply to me when I haven't received the item in the first place? It's not small amounts its 189 $ and 130$ I cant just loose my money for nothing because i am a celebrity i am going to teach them a lesson they have harrassed me and I'm getting lawyers to deal with them if they dont comply and send me my package that they did not send me they sent the post office of zambia I have the post office as proof empty package and expected me to pay for an empty package

Reviews (293)

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contact lens (48) customer service (76)
Thumbnail of user davidm7932
Ethiopia
4 reviews
0 helpful votes
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August 9th, 2022

TTDeye is very good service to buy contact lenses brand for the gift or for own using.
The site provide trust and quality products

Thumbnail of user keyap2
Pennsylvania
1 review
0 helpful votes
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August 22nd, 2020

Received mine in 12 days. No complaints so far. Havent tried them on yet because i wanted to wait 24 hours to let them sit in my our solution.

Thumbnail of user akuokod
Ghana
2 reviews
0 helpful votes
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August 5th, 2022

Wow wow wow...
I have been in search for a contact lens but when ever I get my hand in one is not to my likeness but the one I bought for TTDEYE is the best ever in my collection.

Thumbnail of user taraj111
Philippines
1 review
1 helpful vote
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June 8th, 2020

Just bought a pair of lenses from TTDeye. They look so natural! Cool! Sure to have another pair! Planning to complete the colors.

Thumbnail of user sharonc884
Illinois
2 reviews
8 helpful votes
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August 10th, 2020

I ordered Rx purple contacts that arrived so cloudy I could NOT keep them in. They were pretty to look at but not wearable.

Thumbnail of user amanib1
Arizona
1 review
5 helpful votes
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December 19th, 2017

Do not waste your money on this company... I bought contacts from TTdeye and before opening up the contacts I could see that the contacts were basically clear and I ordered Queen Gray. So before I even opened the contacts I contacted TTdeye telling them that I did not want the contacts any longer. They responded and asked me why? And I said just because simply I didn't want them. I decided after this response to send it back to the company HOWEVER the company purposely placed the WRONG return label on the package so it was sent somewhere else. After weeks and weeks of going back and forth with this company over email I never received my refund and now I no longer have the contacts or the money I spent on them... their response being "we will give you the return when we receive your package" but they placed the wrong address for the return label this doesn't make any sense... I am extremely disappointed and wish I would have never wasted my money on this company... I feel that customer satisfaction is not their priority and feel they don't respect their customers and were deceiving when placing a false return label with the wrong address on it. Do yourself a favor and order elsewhere. Do not believe the social media people who advertise these contact lenses they are sponsored and receive the contacts for free I am a real consumer who purchased these contacts and received the wrong contacts and never received my refund when I sent it to the RETURN ADDRESS TTDEYE PLACED ON THE BOX.

Thumbnail of user hazela59
Texas
1 review
1 helpful vote
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November 16th, 2022

My contacts came quick less than 2 weeks. Contacts came with additional items and pretty contacts case.

Tip for consumers:
Additional items mirror and contact case

Products used:
Iris Brown contacts

Service
Value
Shipping
Quality
Thumbnail of user christinep123
Canada
2 reviews
12 helpful votes
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March 26th, 2018

They absolutely have the worst customer service. Will never order again (I had to post a review bc just thinking about it made me so agitated)

I ordered contacts beginning of Sept 2017. I wanted to get the contacts before my birthday (mid October) and surprise surprise, it never came. My tracking number said it was shipped out mid September and was like that til mid October. I decided to take action and contacted customer service in which they told me that there was a problem and they had to send the parcel back.

What I didn't understand was that why didn't the tracking number update its location saying it was returning back to China? (I'm in Canada btw). So for a month and half, I wasn't notify of this at all so obviously I'm going to be upset.

I requested a refund but they reassured that they would send my package on time so I had to open up a Paypal refund request since this company wasn't going to give me my money back. Even though they claimed to have resent my package, there was no proof that they did because the new tracking number didn't show anything, rather it was invalid. I messaged them about it again, and it took them almost A WEEK to respond back. (their replies take about 2-3 days which was hella annoying)

I repeatedly asked for a refund and they kept saying "don't worry" - LITERALLY LIKE THAT. And they also offered a 20% off discount for my next purchase. Honestly, why would I even buy from them again?

I did get my contacts about 3 weeks later but honestly this was not worth 3 months of waiting. The contacts were nice at first but after 3 months, it started to irritate my eyes and some parts were really blurry even though I've cleaned them.

I do not even wear these contacts every day (more like 2-3 months) and it's already deteriorating! This was not worth the headache AT ALL.

If anyone wants to see proof of how horrible their customer service is, just DM and I can send you the exchanging of our emails.

Thumbnail of user arsineb
California
1 review
0 helpful votes
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March 22nd, 2021

I love my contacts! It loves so natural and people always ask me if they are my own eyes! They are perfect, I'll buy them again.

Service
Value
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Thumbnail of user megana132
GB
1 review
6 helpful votes
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May 12th, 2020

They sent me the wrong contacts and tried making out like I ordered them ones! Not happy and they won't refund

Thumbnail of user sophiej35
Canada
3 reviews
16 helpful votes
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October 24th, 2019

I never got the damn thing, It doesn't get any worse than this. Stay away. I contacted their customer Service and didn't get any response.

Thumbnail of user saadb13
Morocco
1 review
1 helpful vote
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July 19th, 2022

One of the best companies I have ever dealt with, they made them so comfortable to wear. Before dealing with them I was really struggling!

Thumbnail of user nardosb1
Ethiopia
3 reviews
0 helpful votes
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August 24th, 2022

I buy contact lens from this website and i cant believe the product I get cause they are Comfortable to wear, Good for eye health

Thumbnail of user joannes582
Philippines
2 reviews
0 helpful votes
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June 10th, 2020

Hey! Been reading a lot of negative reviews about ttdeye but yeah sorry never had that. All the experiences I had of my ttdeye lenses are the best!

Thumbnail of user pauls4121
Peru
1 review
0 helpful votes
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August 6th, 2022

I made the purchase of contact lenses a few days ago, the delivery was faster than I thought, the attention they provide is pleasant.

Thumbnail of user melissah1043
Florida
1 review
0 helpful votes
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April 8th, 2021

Flawless products and service. High quality products with a fair enough price. I got mine with a 40% off coupon, really love it!

Service
Value
Shipping
Quality
Thumbnail of user myac13
Delaware
1 review
0 helpful votes
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March 12th, 2021

The person I talked to in customer service was very nice and helpful. Shipping was fast. Love the packaging, cute and valuable!

Service
Value
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Quality
Thumbnail of user banom
Ghana
11 reviews
0 helpful votes
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August 24th, 2022

I buy my contact lens from them and they are really good. Their service is good and the product is top notch

Thumbnail of user sabinos2
Arizona
1 review
0 helpful votes
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March 25th, 2021

I love the way they make me look and different and how they could pass as my real eyes wore them on my first date and the dude fell in with my eyes.

Service
Value
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Thumbnail of user seev1
Minnesota
1 review
0 helpful votes
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April 1st, 2021

The contacts are so natural and all of people around me thought they are real. Love them so much! Love TTD!

Service
Value
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Quality
Thumbnail of user rozak10
Ethiopia
1 review
0 helpful votes
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September 3rd, 2022

I was surprised by this product since I was bought. So I recommend to all my friends in order to use those contact lens.

Thumbnail of user giovannic143
Texas
1 review
1 helpful vote
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October 27th, 2022
Verified purchase

I never write reviews but I had to this time. I am a loyal happy customer of TTDEYE until my recent purchase I purchased yellow contacts I say purchased because when I ordered them they charged me and completed my order I received a email from ttdeye " The TTDeye Pure Yellow | 1 Year is out of stock in your order, we have arranged another contact lens of aSIMILAR COLOR for you. They belong to the same series, just a LITTLE DIFFERENT COLOR. " keep in mind I never once said it was ok for them to send me anything that I didn't order I thought ok maybe they aren't that different and they are still yellow at least. I emailed back ok can I see what I'm receiving. Got a email back and I laughed A LITTLE DIFFERENT COLOR what? They had the nerve to send me PURE PURPLE contacts! Not going to mention THE PURPLE CONTACTS ARE A LOWER PRICE! I got upset and said I wanted my money back now they emailed " so sorry that we cannot cancel the order and refund you when it is on the way. Hope you can understand." why would y'all send me something I didn't order if they were out of stock don't charge my card and complete my order smh ‍

Tip for consumers:
Don’t

Shipping
Returns
Quality
Thumbnail of user divyac16
New York
1 review
1 helpful vote
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March 18th, 2021

Color - just like in the photos. My eyes are brown and the lenses have completely changed the natural color of my eyes. I am very satisfied.

Service
Shipping
Quality
Thumbnail of user milonm2
Bangladesh
3 reviews
0 helpful votes
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September 2nd, 2022

I bought a lens for eyes from this website. It was so good. Here was available collection. I was very helpful by it.

Thumbnail of user milonm3
Bangladesh
2 reviews
0 helpful votes
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September 3rd, 2022

I bought a lens for eyes from this website. It was so good and soft. Here lens is available. It was so helpful for me.

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From the business

TTDeye Colored Contact Lenses! Wide Selection of Colors, Prescription and Categories! Cheap and High Coloring Index! 100% Authorized! Worldwide Free Shipping!

Business History

Founded in 2011, TTdeye has become one of the famous contact lenses brand around the world. Rely on 7 years’ experience, Ttdeye factory will meet so many of your demands for contact lenses, such as make you more beautiful and special. Besides, we are quite confident to offer you some meaningful contact lenses design, such as the Christmas color contacts, cosplay colored contact lenses and so on.

During these 7 years of development, TTDEYE company are outstanding after so many contact lenses export business, whose turnover has reached 80 million, and are expected to reach 1 billion this year. On the basis of delicate design and responsible attitude, TTdeye made a great breakthrough and fast-growing these years, stepping ahead of e-commerce industries. More important visits only to the Instagram platform reach up to 270 thousand and are still growing.

Always insist in the principle of “quality first, custom ahead”, Ttdeye will try our best to provide all our customers first class contact lenses with thousands of colors, and seeking fashion, beauty as well as health for every girl to find love, happiness and wonderful tomorrow.

Company Representative

Thumbnail of user ttde
TTD E.
Hongkong No1 Colored Contacts Brand
Typically does not respond to reviews
TTDeye Colored Contact Lenses! Wide Selection of Colors, Prescription, and Categories! Cheap and High Coloring Index! 100% Authorized! Worldwide Free.

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