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TTDeye has a rating of 2.1 stars from 293 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TTDeye most frequently mention customer service, tracking number, and post office problems. TTDeye ranks 73rd among Contact Lenses sites.
This company does not typically respond to reviews
Just received my first pair of prescription colored contact lenses and so far im not disappointed. Great prices. Lens are comfortable and soft on my eyes. Will recommend this website to all. I do wish shipping was faster. Thats the only negative flaw from me. Other than that, Im about to make my second purchase from TTDEYE.COM right now.
Hi I am not received my item at ttdeye and when I realised it I tried contacting them for years now all they tell me is the after sale story "my question is how can the after sale rule apply to me when I haven't received the item in the first place? It's not small amounts its 189 $ and 130$ I cant just loose my money for nothing because i am a celebrity i am going to teach them a lesson they have harrassed me and I'm getting lawyers to deal with them if they dont comply and send me my package that they did not send me they sent the post office of zambia I have the post office as proof empty package and expected me to pay for an empty package
They have lost 2 of my packages and refuse to communicate or compensate me for these missing package even though I have sent numerous emails to the company.
I bought the most super quality contact lens for my sister at an affordable price from this website and I must they consider professionalism at it's highest level
Well first I was afraid to place tje order after reading so many bad reviews, but I did it anyway. Its true, that the shipping was longer then I expected (around 35 days) but I also placed the order during COVID -19. The packacing was super cute, contening mirror, case for the lanses, tweezers and some kind of help stick (to put the lens in your eye). The lenses are super realistic looking and there is no "pixels" showing. The only problem I have is with the diameter. I was used to 14,5 mm, but these lenses have 14 mm. Its little mit not comfortable for me, but that is onto personal preference, I guess. Overall I would recommend if you dont mind longer shipping and smallwr diameter.
It has been over 20 days and I still haven't received my package. I cannot track my package or find any info about it. There customer service is terrible can't find a way to contact them either.
Tip for consumers:
don’t order
Products used:
none
I have been buying contact lenes from TTDye campany for a long time Service Value, Shipping, Returns and Quality, but today i decided to make a review on how quality, soft, and easy how their contact lenses are. Their product are of high quality compared to others and it only takes just a moment before you receive your product you ordered. Customer support is also very responsive and dedicated Thank you so much for good service.
I really appreciate the quality of their amazing products and shipment is really fast, you guys deserve more than five stars. I just wanted to say thanks
At first I was hesitant to buy from them, due to all the ( PROBABLY FAKE) reviews. First off the prices are amazing, please see for yourself before believing these fake reviews. Check the prices, and you will see how great they are. They have a variety of colors at great prices. ONE BIG issue is that the Post Office makes mistakes and then this company gets blamed, which is totally not fair in my opinion. DONT BLAME TTDEYE for mistakes of the UNITED STATES POST OFFICE. I am so happy with everything I bought from them.
I bought one pair of lenses and never received a shipping notification or a confirmation at all of my purchase when i had clearly payed. My money on cashapp showed ive payed on the ttdeye website, its been to weeks.still havent gotten any emails from them besides promotions and coupons. TTDEYE IS A SCAM DO NOT TRUST THEM. ALL THE GOOD REVIEWS ARE BOTS! BEWARE
Hi,
Thanks for taking your precious time to write this.
Please be informed that both order and shipping confirmation emails are sent to the email you leave on our website once the purchase is completed. If you don't receive those emails when your email address is correct, they might be in your junk mail or blocked somehow.
Would you mind telling us some information related to your order here or by email at info@ttdeye.com? We will help you to check it.
Best wishes!
If I had known what I know now I would've never bought from this company what a waste of time thinking I was going to have contacts was better off using that money and went to my corner store and got them never again been patient enough smh
Tip for consumers:
You might never see your order
Products used:
Never received package
Hi,
First of all, we sincerely apologize to you for any inconvenience that brought to you.
Regarding the shipping time, it varies with the destination countries but it usually takes 10-20 days to most countries. However, sometimes, it may take longer than 20 days due to some unexpected and uncontrollable factors, such as fewer flights. Customs clearance delay, bad weather, etc, especially the COVID-19 influence. Hope to get your understanding.
In our attempt to serve you better and retain you as one of our valuable customers, would you mind updating us with your order number here or emailing info@ttdeye.com? We will help you with this.
Again, we are extremely apologetic for what you have experienced and sincerely hope to serve you better in the future.
Best wishes!
I really fell in love with packaging and with cases. It does take about 10 days to receive. I am definitely ordering again... so happy with the products.
It's been awhile that i'm looking for a "Perfect" contact lens. Thanks to TTDEYE it came to the right time and perfectly fit to my outfit. I surely order again!
The shipping has been impossibly slow, which would be understandable because of the pandemic, however it's actually because these are being shipped to the US from a foreign country (they won't tell me which) and the items are getting stuck in customs. The customer service has been very slow to respond and not helpful at all. DO NOT USE THIS COMPANY.
DO not order from this site. Your item will never be delivered. I am still waiting for mine for over 4 months now and callcenter sends auto
Replies that shipment is delayed.
As you can see by the reviews here, THE ONLY PEOPLE LEAVING POSITIVE REVIEWS, SEEM TO BE FIRST TIME BUYERS WHO DON'T REALIZE THAT THIS PLACE IS TERRIBLE.
I've worn lenses since I was 16 and colored ones since they were first a thing, way back when. With TTDeye, you are lucky if you EVER get your lenses, and if you do not, don't count on a refund. I fell for them not once, but I am embarrassed to say, twice. I actually cried the second time out of sheer frustration.
If you choose not to listen and purchase here anyway, please be sure to come back and leave a review for others who may or may not listen. I didn't listen, and now I want to save others the same frustration I feel.
I bought my contact lenses from the shop, they are elegant, with excellent vision, furthermore, they are easy to clean. Thanks for providing me quality vibrant coloured contact lens
The shipping was pretty fast, and they arrived with a cute lens case with a suction thing and tweezers, as well as a mirror! They're VERY comfortable to wear. Definitely would recommend them!
The lens make your eyes burn and ache so bad you cannot wear the contacts longer than a few minutes. They do not stick to the eye will fold and pop out. Trying to get a refund or return them is a joke here's the company's return policy:" Returning the product is allowed if the packaging is in good condition and the product is not opened so that it does not influence the second sale. " Second sale- sooo they are resale declined products from one consumer to the next during a pandemic! This company refuses refunds and wants to argue in a nice nasty way. As a contact wearer of many years, I know what I am doing with contact lens and based on 9/10 other reviews, it is definitely the company's fault. In addition, the colors do not show up, they are muddy and your eye color will show through. It is not worth the hassle or pain you will experience. This company needs to be investigated and shutdown and the social media influencers need to stop feeding into these soulless devils for free products.
Tip for consumers:
do not purchase from ttdeye. it is a scam and you are putting your health at risk
Products used:
contact lens
Hello, I would like to record my experience on this wonderful site, I made the purchase of contact lenses on this site, the quality of the product is amazing, the quality is unparalleled, the shipping is very fast, and in addition to all this, the customer service is also It's super fast and attentive, I just have to thank the site.
I needed a contact lens urgently and I reached to them. They gave me a quality one at an affordable rate and the delivery was swift. I also love their customer support services
If I could give 0 stars, I would. They are a scam, literally. They charged me twice then when I tried tracking my order they it says 'Order Not Found', wtf? Their 'support team' sent me an automated message of them working on it, but why is my tracking number not found? That's sketchy. I highly DONT RECOMMEND THIS PLACE.
Hi Ashley,
First of all, we sincerely apologize to you for any inconvenience that brought you.
We are sorry that some carriers don't cooperate with the tracking query service provider of the "Track Order" function on our website. So it shows not found when tracking there. Regarding such a case, please don't hesitate to contact our customer service via email or online chat. Our customer service will help you during our working hours. Or would you mind updating us with your order number here? We will arrange a customer service representative to handle your issues in priority.
Best wishes!
I have been waiting nearly A MONTH for my package & still waiting. The customer service is HORRIBLE & it sucks because their contacts are great but I would definitely not purchase a single item ever again. Oh & their tracking is horrible as well, it doesn't give you a date nor does it specify where the items are.
Hi,
First of all, we sincerely apologize to you for any inconvenience that brought to you.
Regarding the shipping time, it varies with the destination countries. It also could be influenced by many uncontrollable factors, which cause delay.
In our attempt to serve you better and retain you as one of our valuable customers, would you mind updating us with your order number here? We will help you with this.
Again, we are extremely apologetic for what you have experienced and sincerely hope to serve you better in the future.
Best wishes!
I've ordered a few times in the past. I personally never had an issue with slow shipping. My 1st order, like many others who left reviews, I didn't understand the tracking procedure. I do remember receiving an email response to my inquiry. Which is what was explained in a few responses.
I enjoy this website because there are colors I like that my eye doctor doesn't. It's fun. Lol. And I only had issues with one pair I've ever ordered with being too big. Only one pair!
BUT! THIS time around I wanted something cute, fun & different than what I normally wear (for my vacation) so I ordered the mystery box & I received it today! I placed my order Dec. 28th. Today is Jan. 11th.
It is so awesome! I've tried on every pair so far! 4 out of 5 of the pair received, I would have never chosen on my own but they are equally my favorite! Lol.
I'm pleasantly pleased! Each time but especially this time!
I have received faster responses via email than phone. But I've always received a professional and pleasant response.
Tip for consumers:
Just be careful as you would ordering from any other sites. Remember to read instructions. Allow them to soak. The first time I ordered I was so excited to receive them, I did not read the instructions! Between the excitement of having them and awed by the packaging, I snatched them out the package and tried them on. I was just a little irritated. I've read only a couple customer reviews were it sounded as the customer had some sort of allergic reaction. Once I allowed mine to soak, I was fine!
Products used:
Contact Lenses. Contact case. Compact mirror.
Thank you for sharing your experience! Your satisfaction is the biggest power for us.
I have yet to receive ordered product! I suggest you shop with a different company. They took my money and did NOT ship my product, sent me what they had in stock and and
My contact lens were very beautiful but I could keep them for more than hour. They where too cloudy too see out of and I order non-Rx! They must of been prescription! I want a refund!
Gain trust and grow your business with customer reviews.
TTDeye Colored Contact Lenses! Wide Selection of Colors, Prescription and Categories! Cheap and High Coloring Index! 100% Authorized! Worldwide Free Shipping!
Founded in 2011, TTdeye has become one of the famous contact lenses brand around the world. Rely on 7 years’ experience, Ttdeye factory will meet so many of your demands for contact lenses, such as make you more beautiful and special. Besides, we are quite confident to offer you some meaningful contact lenses design, such as the Christmas color contacts, cosplay colored contact lenses and so on.
During these 7 years of development, TTDEYE company are outstanding after so many contact lenses export business, whose turnover has reached 80 million, and are expected to reach 1 billion this year. On the basis of delicate design and responsible attitude, TTdeye made a great breakthrough and fast-growing these years, stepping ahead of e-commerce industries. More important visits only to the Instagram platform reach up to 270 thousand and are still growing.
Always insist in the principle of “quality first, custom ahead”, Ttdeye will try our best to provide all our customers first class contact lenses with thousands of colors, and seeking fashion, beauty as well as health for every girl to find love, happiness and wonderful tomorrow.
Hi,
First of all, we sincerely apologize to you for any inconvenience that brought to you.
Regarding the shipping time, it varies with the destination countries. It also could be influenced by many uncontrollable factors, which cause delay.
As for methods of contacting our customer service, you could DM us via Instagram or Facebook, message us via online chat on our website or email us.
In our attempt to serve you better and retain you as one of our valuable customers, would you mind updating us with your order number here or email us at info@ttdeye.com? We will help you with this.
Again, we are extremely apologetic for what you have experienced and sincerely hope to serve you better in the future.
Best wishes!