TuneFab

I don't know what's going on with this provider but after sending multiple E-Mails I still haven't gotten any help with the license. Waste of money and time. Customer service is not existent.

Don't waste your money!

My experience started out well. Program was working. But after a few weeks the program became glitchy. I contacted customer service. They gave me an upgrade of the software. Now, my license key doesn't work. I try contacting customer service and they often take days to get back to you. And they're response is "Sorry for the inconveniece." and no solution.

I purchased 1 mo of Tune Fab svc it never worked correctly Fr the get go. I asked 4 help and was just told to reinstall the software which I did twice. It never fixed the problem. I've asked 4 a refund which Nvr happened and they cut off communication w/me since. Not happy! Don't waste your money.

If you are someone that loves to jump through hoops trying to get software to work then this is for you. For the rest of us that expect purchased software to work out of the box, then stay far away. This software is unusable if you keep your computer and am software remotely up to date. I asked for a refund within an hour of purchasing this product. I then was asked for proof. Once provided, they asked more proof! Again and again. They'll continue to do this until you give up on your refund. I suggest using any of the other providers for this. DO NOT USE THIS SOFTWARE!

I purchased this product a few days ago, would not convert any more than 3 songs before freezing I contacted there support still waiting on a reply as to how to fix this problem. I am extremely disappointed with this product have emailed them for a refund still waiting on a reply to my request for the refund. I would advise anyone not to waste there money on this program unless you have weeks and can baby sit this product to convert music.

I purchased their software on 18 September 2021. I tried the software for a few hours and found that it did NOT work as advertised. I completed the webform asking them for a refund, well within their 30 day limit.

I have created two tickets for the software and every time I have received a confirmation of the creation of my ticket, there is a "View Ticket" link. When I click on it, I get the page cannot be found error.

I have actually created a third ticket on the "ticket" website. This has been over the space of 5 days and I have NOT heard anything from the company.

I downloaded the software, installed it without a problem but then could never get the program to open. It was the only program on my computer that I had this problem with. I sent multiple requests for assistance and never received a response. I said well if you aren't going to help me then at least give me a refund, still no response. I'm going to lose $84 trusting this company so take heed and don't learn an expensive lessen like I did. Go elsewhere if you want a better product and better customer service, wait, if you want customer service period!

Awful piece of software as It converts the book in realtime i. E. a 12 hour audio book will take 12 hours to convert. During which time it takes over your itunes.

Basically it creates an output device called audiojingle plays the track in itunes and routes the output to this 'device'. Took me 15 minutes with no sound on my Imac after using Tunefab to work out what it had done and switch my audio output back to the speakers.

Also for no obvious reason it fails to convert about 30% of my audiobooks.
Also when you start it up on my imac it takes about 10 mins to load the itunes library with no warning that this is what it is doing, so I assumed it had hung and did a force quit after 5 minutes of no response.

I really struggle to express how frustrated I feel this heap of crap. Avoid like the plague

Be Aware
This is information i share to all person in time searching information's about Tunefab
I was get scammer already until i block my credits card or debit card because they will not stop your subscription and not respond your mail even you send many time regarding unsubscribe, so do not try to purchase anything here or all of you will be regret, this is dagger scam company

I am very disappointed. 75% of the time, the program did NOT work, and did not give codes to provide customer service to troubleshoot. When it worked, it worked. Problems included music not downloading (failed to download) and extremely low volume on downloaded/converted music. IF someone responded from customer service, it took days to respond offering little to no help. I switched to Noteburner today and have had NO problems.

Purchased a one month subscription to TuneFab. Program wouldn't open and prompt said "too many devices". I only have one computer. I cancelled same day. Tried again. Received same product key as the first purchase. Same problem. TuneFab will not send a new product key and refuses a refund. Stay away. Use Sidify.

I bought a brand new MacBook. Purchased Tunefab to use. Software kept freezing after a couple converts. I uninstalled and reinstalled. Tried many many variations but repeated to do the same thing. I was spending too much time trouble shooting. I reached out to Tunefab several times. Taking days for them to get back to me they stated I was not Eli glue for a refund. I would think if your software does not work properly on my brand new Macbook maybe it's something on their end and that's fine but how are you gonna tell a customer they are not eligible for a refund when their product clearly has issues. Horrible product. Horrible to almost non existent customer service.

I pd for and tried this software. The 1st few times I used it, it worked great, suddenly it stopped working, I contacted their tech support several times, the only thing they would tell me is to reinstall their software which I did several times however that did not fix the problem, after that I tried to contact their tech support explaining I needed more assistance other than just telling me to re-install their software, ever since then they have cut off communication with me and will not respond to me at all. It was a waster of $$, even if they couldn't have helped me they could have at least continued the communication, there is no excuse 4 that, because of this I cannot and will not recoomend this company and I feel they should refund me the $14.95 I pd to use their service however seeing as they won't communicate with me they will not do that either, save your hard earned $$.

I bought Tunefab Apple Music Converter yesterday. It worked fine for a few hours. The conversion was very fast and I was very happy with the purchase. However, later my antivirus program generated a message that C:\Windows\System32\mshta.exe was passed a malicious command line and has been blocked. Command line: mshta vbscript:CreateObject("Shell.Application").ShellExecute("cmd.exe","/c ""C:\Users\mutta\AppData\Roaming\TUNEFA~1\copy.bat""::","","runas",1)(window.close).
Since then the app has slowed to a crawl, it takes longer than the song duration to convert. I have since emailed support and have yet to hear from them.

****UPDATE**** A patch box popped up when I tried it this morning. The update took less than a minute and I restarted just in case. It works. If you get the message "You are offline now, failed to get music" update 13.07 (or something?) is needed as of 06/30/23.
****UPDATE****

I've owned the Mac version of TuneFab since Feb 20,2021, 11:39 AM (per my receipt). Over the past 6 months it started working less and less, today it no longer works. I get an error message "You are offline now, failed to get music" My internet is fine, the speakers are set to the correct setting, the file path is correct, the player will play music so it's connected to the wifi as no tracks are downloaded. The latest update stripped the user side of things so I can no longer enter a product key, so my LIFETIME product is useless. The preset paths to menus and websites reroutes you to unrelated or unhelpful pages. They're either unaware they've completely wrecked their end product for Mac users or they've sold their company to scammers who have no intention of enabling a working product. I've emailed paddle because this is where my original receipt with the product key came from. I'm doubtful they'll answer based on everyone's responses.

Okay, I'm officially obsessed with this software! It's like the Beyoncé of apps—flawless and fabulous in every way. Can't get enough of it!

DON'T BUY THIS RUBBISH SOFTWARE! YOU'VE BEEN WARNED

Tunefab is very poorly written...
1) Down and conversion of files REQUIRES exclusive use of your PC... If you try to anything else on your PC at the same time, not only does Tunefab fails but it keeps taking control and moving you out of your applications
2) Tunefab can't download all your playlist... 50 songs on your playlist might download 35 songs... no matter if you copy all the files or use the playlist url
3) Tunefab say they offer 30 day money back. DON'T BELIEVE IT! They won't refund you but rather give you the run around."trying to fix the problems" that they can't and don't fix. The refund is bogus!

Frankly, Tunefab wasted so much of my time I can't express how utterly frustrating and pathetic they are!