TuneFab has a rating of 2.9 stars from 84 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TuneFab most frequently mention customer service problems. TuneFab ranks 4th among Audio Converter sites.
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I downloaded a converter to convert apple music, but it could not function. Nothing happened no matter how many times I clicked. The AMusicSoft Apple Music Converter I downloaded before is better.
Products used:
apple music converter
Date of experience: August 24, 2021
TuneFab does what it promises and, in case of technical issues, customer service responds quickly and help you out.
Date of experience: May 12, 2020
I really appreciate TuneFab. I got a TuneFab M4V from Informer because I want to use my Android phone to enjoy my movies bought from iTunes. I have to say it works great. This program can legally remove the DRM from iTunes M4V videos and convert them to MP4 format. With all audiotrack and subtitles preserved, it is almost the same with original video including the video quality. The converted speed makes me excited. I love this TuneFab M4V Converter. It is amazing.
So when my firends suffered from the inconvenience of the Apple Music, I recommend TuneFab Apple Music Converter to her. Becuase I trust TuneFab. This Apple Music Converter is able to convert Apple Music songs to plain MP3, M4A, FLAC, etc. for listeing on any devices. In addition, it also can convert iTunes M4B as well as Audible AA/AAX audiobooks if you need to listen to audiobooks at anywhere. You don't need to worry about its output quality since it will preserve 100% lossless quality.
Date of experience: April 28, 2017
Pros:
• The support team quickly responds to your questions and is friendly when doing so.
• You can convert a large number of tunes in one sitting.
Cons:
• You need to be sent a new license key if you ever change or reinstall your computer. Practically nobody does this ancient method anymore.
• The fact that you only get 1:1 time transfer on a Mac, but are able to get as fast as 16X on a Windows machine just demonstrates lazy inattention to a brand of computer that comes from a 2 TRILLION dollar company.
• It adds a virtual audio driver that completely disables all of your other audio, so if you want to listen to anything on your computer while it's doing it's "real time" conversion, then you're out of luck.
The thing that's most frustrating about the "cons" above is that all of them don't exist on another converter that I use: it doesn't make you ask for a new key whenever you make computer changes; it converts extremely quickly (over 10X) on a Mac; and you don't have any new driver additions that hijack your audio, so I know that it can be done. Maybe they need to dissect some TunePat software to find out what they're doing correctly. The only thing that TunePat does poorly is that it hangs if you have too many tunes to convert from one release - usually over 50 or so tunes. For TuneFab, I tried one release that had 193 tunes and, so far, (because it's taken over 14 hours time), it has converted 175 of them (BTW, even with so many tunes from one release, it's possible to just divide it up into, say, 4 batches and it would STILL take less time than TuneFab).
Anyway, I wish them luck, but they really do need to check out some other converters that are out there and dig deeper into how they are able to get around these ridiculous aspects of their own software.
Date of experience: September 1, 2020
The free version seemed to run through multiple songs in one go just fine, so I thought okay cool i'll get the paid version I've seen enough. Boy was I wrong. They sucker you in and then give you a borderline unusable product. I have hundreds of songs to convert, and if I have to sit here and refresh the library after each song it will take forever. If I wanted to do this slowly and manually, I could have just recorded the songs by hand myself with Audacity for free. The most I've gotten is 4 songs in one go without any additional input from the Itunes converter. Most times, it converts one song and then randomly hangs up. Or it will give "Track Deleted" or "Playback Err" and stop the whole thing. I'd save your money and look elsewhere, I know I regret my purchase already.
Date of experience: December 20, 2019
Customer service is email based. When submitting a request it initially took nearly 2 weeks (Dec 18-30) to receive a reply. The reply was not helpful at all. I've gone back and forth with them multiple times trying to get a refund for something that didn't work. I found a solution that did work, WinX Media Trans. I lost $45 and the only thing I can do is try to prevent someone else from losing any money. Find another solution.
Tip for consumers:
Find an alternative to TuneFab!
Products used:
I ended up using WinX Media Trans
Date of experience: January 23, 2022
I found TuneFab after googling software that converts Spotify songs and clicking into an "article" ranking available software that turned out to be written by TuneFab as a deceptive way to get downloads. Paid for the full version and it had multiple bugs that prevented it from working at all. Contacted support and received a couple of responses over the course of a month that did not solve any of the issues, before they stopped responding entirely. A request for a refund under their refund policy also went unanswered. And if TuneFab responds - yes I meet the refund conditions, and yes I am on the right platform/machine/etc. I'm a computer programmer, and this is clearly product error, not user error.
Tip for consumers:
Don't even give them a chance
Products used:
Spotify Music Converter
Date of experience: July 23, 2022
Horribly unhelpful support staff. Refund is almost impossible to get, even if the software is not compatible with your system. Some places on the website say "compatible with MacOS and Windows" BUT it is NOT compatible with up-to-date Macs. After several hours spent trying to get a refund, I have been denied. Horrible company; don't give them your business.
Tip for consumers:
Purchase software from a different company.
Products used:
None; re: the "full refund", it is what is advertised, but in reality it is not offered.
Date of experience: July 15, 2021
Stay away from TuneFab. The quality is horrible and far worst than any of its competitors. Cannot understand some positive reviews since the quality is obviously worst. It basically forces iTunes to play the song and record it using your sound card. Others uses a similar process but they add some digital processing which gives closer quality compared to the original. Anyone who gives good reviews to Tunefab either converted and didn't play the song after or is biased.
Date of experience: December 26, 2021
Bought this too convert a long audio track. Tried the free 3 minute version and it was the only one that actually worked. So I bought the 1 month version, registered and unlocked I tried it on the full track and it was hopeless. Started mid track and only converted a few minutes. Tried many times, same result. Then found that what I thought was a one off payment had been set up in paypal by tunefab and without my agreement as a repeat payment! Cancelled that with paypal, tried tunefab customer service but useless generic replies only. Maybe it will work for you, but be warned.
Date of experience: September 18, 2022
I purchased 1 mo of Tune Fab svc it never worked correctly Fr the get go. I asked 4 help and was just told to reinstall the software which I did twice. It never fixed the problem. I've asked 4 a refund which Nvr happened and they cut off communication w/me since. Not happy :( i reinstall many times didnt work..
Tip for consumers:
i don't know
Products used:
https://www.tunefab.com/sp-music-converter/
Date of experience: February 9, 2023
I bought one-month subscription, but the license code I got does not work. I wrote several emails, but no answer...
Then, I cancelled my subscription (which by the way is viciously tricky to do), but I don't know if I will get my money back or if I just cancelled the automatic renewal next month...
Date of experience: March 9, 2022
I don't know what's going on with this provider but after sending multiple E-Mails I still haven't gotten any help with the license. Waste of money and time. Customer service is not existent.
Don't waste your money!
Tip for consumers:
There's no such thing as service support
Products used:
Spotify software
Date of experience: June 8, 2021
My experience started out well. Program was working. But after a few weeks the program became glitchy. I contacted customer service. They gave me an upgrade of the software. Now, my license key doesn't work. I try contacting customer service and they often take days to get back to you. And they're response is "Sorry for the inconveniece." and no solution.
Date of experience: May 24, 2021
I purchased 1 mo of Tune Fab svc it never worked correctly Fr the get go. I asked 4 help and was just told to reinstall the software which I did twice. It never fixed the problem. I've asked 4 a refund which Nvr happened and they cut off communication w/me since. Not happy! Don't waste your money.
Tip for consumers:
Waste of $$
Products used:
Tunefab.com
Date of experience: October 4, 2022
If you are someone that loves to jump through hoops trying to get software to work then this is for you. For the rest of us that expect purchased software to work out of the box, then stay far away. This software is unusable if you keep your computer and am software remotely up to date. I asked for a refund within an hour of purchasing this product. I then was asked for proof. Once provided, they asked more proof! Again and again. They'll continue to do this until you give up on your refund. I suggest using any of the other providers for this. DO NOT USE THIS SOFTWARE!
Date of experience: November 4, 2021
I purchased this product a few days ago, would not convert any more than 3 songs before freezing I contacted there support still waiting on a reply as to how to fix this problem. I am extremely disappointed with this product have emailed them for a refund still waiting on a reply to my request for the refund. I would advise anyone not to waste there money on this program unless you have weeks and can baby sit this product to convert music.
Date of experience: August 16, 2020
I purchased their software on 18 September 2021. I tried the software for a few hours and found that it did NOT work as advertised. I completed the webform asking them for a refund, well within their 30 day limit.
I have created two tickets for the software and every time I have received a confirmation of the creation of my ticket, there is a "View Ticket" link. When I click on it, I get the page cannot be found error.
I have actually created a third ticket on the "ticket" website. This has been over the space of 5 days and I have NOT heard anything from the company.
Date of experience: September 21, 2021
I downloaded the software, installed it without a problem but then could never get the program to open. It was the only program on my computer that I had this problem with. I sent multiple requests for assistance and never received a response. I said well if you aren't going to help me then at least give me a refund, still no response. I'm going to lose $84 trusting this company so take heed and don't learn an expensive lessen like I did. Go elsewhere if you want a better product and better customer service, wait, if you want customer service period!
Tip for consumers:
it would have been helpful to read these other reviews before purchasing, would have saved me some money.
Products used:
tunfab apple music converter
Date of experience: December 11, 2021
Awful piece of software as It converts the book in realtime i. E. a 12 hour audio book will take 12 hours to convert. During which time it takes over your itunes.
Basically it creates an output device called audiojingle plays the track in itunes and routes the output to this 'device'. Took me 15 minutes with no sound on my Imac after using Tunefab to work out what it had done and switch my audio output back to the speakers.
Also for no obvious reason it fails to convert about 30% of my audiobooks.
Also when you start it up on my imac it takes about 10 mins to load the itunes library with no warning that this is what it is doing, so I assumed it had hung and did a force quit after 5 minutes of no response.
I really struggle to express how frustrated I feel this heap of crap. Avoid like the plague
Date of experience: August 10, 2019
The software works really well: I started a subscription to Spotify thanks to this program, and from now on, I'm pretty sure I will never stop the subscription.
I add new music to my library every week, and retrieve them offline, in case of...
This programs is a safeguard: I subscribed to Spotify because now I can trust I will never lose my songs if Spotify goes bankrupt: I have a backup laying around.
I had to reinstall Windows and the licence was not working anymore (already activated): I contacted the support and they gave me a new licence very quickly. Wonderful.
Date of experience: March 31, 2020
I have tested this software on several computers for about a month with Windows 10 Pro 64bit installed.
On these computers I only have Windows 10 Pro 64bit and the Tunefab software installed. The results of these tests were very disappointing. All pc's were continuously crashing!
So this product is worthless!
Date of experience: May 5, 2021
Be Aware
This is information i share to all person in time searching information's about Tunefab
I was get scammer already until i block my credits card or debit card because they will not stop your subscription and not respond your mail even you send many time regarding unsubscribe, so do not try to purchase anything here or all of you will be regret, this is dagger scam company
Products used:
Software
Date of experience: October 23, 2022
I am very disappointed. 75% of the time, the program did NOT work, and did not give codes to provide customer service to troubleshoot. When it worked, it worked. Problems included music not downloading (failed to download) and extremely low volume on downloaded/converted music. IF someone responded from customer service, it took days to respond offering little to no help. I switched to Noteburner today and have had NO problems.
Date of experience: January 31, 2022
Purchased a one month subscription to TuneFab. Program wouldn't open and prompt said "too many devices". I only have one computer. I cancelled same day. Tried again. Received same product key as the first purchase. Same problem. TuneFab will not send a new product key and refuses a refund. Stay away. Use Sidify.
Date of experience: August 28, 2023