• TuneFab

TuneFab

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Overview

TuneFab has a rating of 3.4 stars from 83 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TuneFab most frequently mention support team, and music converter. TuneFab ranks 4th among Audio Converter sites.

  • Service
    35
  • Value
    34
  • Shipping
    17
  • Returns
    27
  • Quality
    34
Positive reviews (last 12 months): 80%
Positive
12
Neutral
1
Negative
2
8
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How would you rate TuneFab?
Top Positive Review

“A game-changer in my daily routine!”

Nate C.
6/22/24

I'm a DJ. This software has truly transformed how I manage my tasks and time. The seamless interface, customizable features, and reliable performance make it a must-have for anyone looking to boost their productivity. I can't imagine my life without it now!

Top Critical Review

“Rude cut-off”

Aaron X.
6/16/23

If you say you need pay to use this I accept it, if you say free version has less features I accept it either, but why, I mean, why? Are there a limit that free-users can only download the first 3 minutes for each songs? Why can't they give free users a good experience to convince them level up to premiere with their good manners? That's it, I'm outta here. Goodbye

Reviews (83)

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Reviews that mention popular keywords

support team (4) customer service (4)
Thumbnail of user amfno1992
Massachusetts
1 review
0 helpful votes
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October 7th, 2022

I pd for and tried this software. The 1st few times I used it, it worked great, suddenly it stopped working, I contacted their tech support several times, the only thing they would tell me is to reinstall their software which I did several times however that did not fix the problem, after that I tried to contact their tech support explaining I needed more assistance other than just telling me to re-install their software, ever since then they have cut off communication with me and will not respond to me at all. It was a waster of $$, even if they couldn't have helped me they could have at least continued the communication, there is no excuse 4 that, because of this I cannot and will not recoomend this company and I feel they should refund me the $14.95 I pd to use their service however seeing as they won't communicate with me they will not do that either, save your hard earned $$.

Tip for consumers:
save your $$ and go somewhere else.

Products used:
I tried to use the Tunefab software but it would not work.

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Value
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Thumbnail of user allenq32
TW
5 reviews
0 helpful votes
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March 29th, 2024

Good software for downloading MP3 from Spotify
This software is a great product to download MP3 from spotify to your computer.

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Value
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Thumbnail of user bellan20
Japan
1 review
0 helpful votes
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June 6th, 2019

Instead of subscribing as Spotify premium, TuneFab lets me download Spotify and convert to mp3 as the original quality. And I have figured out that it is the only product on the Internet to get Spotify converted by customizing my conversion speed, from 1x to 5x. Not Bad, TuneFab! Let TuneFab be your music partner, trust me! It won't let you disappointed.

Thumbnail of user matthews1012
Missouri
1 review
1 helpful vote
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April 19th, 2020

I downloaded the M4V converter looking to convert my purchased movies from iTunes to mp4 so I could put them on my android phone. I first used the trial version to make sure it worked as I tried 3 other products before this that all claimed they could perform the conversion but they couldn't. Finally, I tried TuneFab's product and was able to get the audio to convert and not the video. This is the farthest progress I made with any of the conversion programs so far so I contacted their support staff. After 10 emails back and forth, they got me up and running and stuck with me through a 2.5-week ordeal and I was finally able to convert my movies from m4v to mp4. I instantly purchased the M4V Converter because the program works well and the support staff were super helpful and stuck with me through the end to make sure I was able to do what I wanted.

Products used:
M4V Converter

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Value
Quality
Thumbnail of user christophert242
Florida
1 review
5 helpful votes
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February 11th, 2020

After repeated emails with Inez Miller - they refuse to refund my money!
They want you to be a 'beta tester' and help them solve their problem of the programming 'hanging up' on some conversions. You have to 'babysit' the entire process and restart to conversion repeatedly as well as skipping the tune that caused the problem.

In short, they could give a crap about customer support!

DO NOT RECOMMEND THEM AT ALL!

Thumbnail of user klausk22
Germany
1 review
0 helpful votes
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October 19th, 2020

I am a APPLE music fan, want to use it in my car; so I need to change the file type.

AND AT HOME I use 5000€ D/A converter + STAX headphone on tube amp;

NO DIFFERENCE to the ORIGINAL!

BEST though is the SERVICE:

Speed and competence (Inez Miller)

Klaus

P.s. as EE I somewhat understand electronics...

Thumbnail of user markb2516
GB
1 review
0 helpful votes
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November 15th, 2020

Had a problem with one of their products, they sent me three new files to ensure that it was fixed which it was and now works perfectly! Excellent and speedy service, thanks very much to the team!

Thumbnail of user dontbuyt
New Mexico
1 review
0 helpful votes
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June 29th, 2023

****UPDATE**** A patch box popped up when I tried it this morning. The update took less than a minute and I restarted just in case. It works. If you get the message "You are offline now, failed to get music" update 13.07 (or something?) is needed as of 06/30/23.
****UPDATE****

I've owned the Mac version of TuneFab since Feb 20,2021, 11:39 AM (per my receipt). Over the past 6 months it started working less and less, today it no longer works. I get an error message "You are offline now, failed to get music" My internet is fine, the speakers are set to the correct setting, the file path is correct, the player will play music so it's connected to the wifi as no tracks are downloaded. The latest update stripped the user side of things so I can no longer enter a product key, so my LIFETIME product is useless. The preset paths to menus and websites reroutes you to unrelated or unhelpful pages. They're either unaware they've completely wrecked their end product for Mac users or they've sold their company to scammers who have no intention of enabling a working product. I've emailed paddle because this is where my original receipt with the product key came from. I'm doubtful they'll answer based on everyone's responses.

Tip for consumers:
Fastest update ever!

Products used:
TuneFab Mac version with lifetime license.

Thumbnail of user johnc3476
Wisconsin
1 review
0 helpful votes
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November 27th, 2019

I need my activation code last weekend and the customer service agent just sent me in a minute. After that I realized they aren't work at weekend, but they are still very patient. Very professional!

Thumbnail of user aoimei2023
Hong Kong
7 reviews
1 helpful vote
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November 8th, 2023

They are the best customer service team I have ever met. I forgot my registration code and they fixed the problem as quickly as I have ever experienced.

Thumbnail of user darrenc83
GB
3 reviews
6 helpful votes
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December 8th, 2018

DON'T BUY THIS RUBBISH SOFTWARE! YOU'VE BEEN WARNED

Tunefab is very poorly written...
1) Down and conversion of files REQUIRES exclusive use of your PC... If you try to anything else on your PC at the same time, not only does Tunefab fails but it keeps taking control and moving you out of your applications
2) Tunefab can't download all your playlist... 50 songs on your playlist might download 35 songs... no matter if you copy all the files or use the playlist url
3) Tunefab say they offer 30 day money back. DON'T BELIEVE IT! They won't refund you but rather give you the run around."trying to fix the problems" that they can't and don't fix. The refund is bogus!

Frankly, Tunefab wasted so much of my time I can't express how utterly frustrating and pathetic they are!

Thumbnail of user luisf542
Brazil
1 review
0 helpful votes
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December 19th, 2023

I bought tunefub on 12.18 and I tried to use my license ant doesn't work. I try to contact support center and nobody answer my messages. If u need support forget!

Thumbnail of user inezm8
Erin S. – TuneFab Rep

Hello luis f,
Thank you for your message.
Based on your name, we did check that you sent us three emails indicating that the registration code is not available, not sure if it is from your ticket?
Yes, we have replied to you on the same day and found that the reason why your registration code is not available is that you purchased the wrong system model, hope you have received a reply from us.
If not, please let us know your email address and we will handle it for you in time.
Warm regards,
TuneFab Support Team

Thumbnail of user vivekm48
India
1 review
1 helpful vote
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January 29th, 2023

I just wanted to convert an.aax file(audible file), though I have already purchased the specific audible book and it's downloaded in my audible library. I felt maybe if I can listen to the audible book on an mp3 player which does not support internet streaming or audible app. So for this purpose only, I searched on Google and came across TuneFab. On installation, it offered free usage till first 14 days limited to converting titles to mp3 format. Appreciate how effortlessly it converted the aax file to mp3. I am pretty sure, I will continue paying for my audible subscription, just building on my audible library and the benefits of listening on the audible app itself simply outweigh the freedom to play an audible file in mp3 format, as it offers the user to bookmark certain time points in the audio book and also make brief notes and much cleaner interface. Just for a one off use, I have used the Tunefab and it worked great. And, I will still highly recommend original audible app to listen to the audible book to have a great experience. Thanks to TuneFab, no complaints.

Tip for consumers:
Tunefab for converting .aax file

Products used:
just the software part

Service
Value
Quality
Thumbnail of user eunicec14
Hong Kong
1 review
3 helpful votes
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January 19th, 2018

TuneFab recently launches Spotify Music Converter and DVD Ripper that totally meet my needs. TuneFab Spotify Music Converter can download and convert Spotify songs to other plain formats for you to listen offline without Premium. While TuneFab DVD Ripper allows you to remove DRM and rip files from DVD with ease.

Thumbnail of user michaelk2736
Illinois
1 review
0 helpful votes
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March 20th, 2021
Verified purchase

I had a very negative experience with TuneFab. I purchased the software ($44.04 including taxes as of February 2021), uploaded a 13-hour audiobook, converted, and received only about 6 minutes of audio output. I wrote to the TuneFab customer service to request a refund. Rather than offer a refund, TuneFab had me attempt troubleshooting for more than a month without progress. When I again requested a refund, TuneFab did not reply. I followed up again. TuneFab did not reply.

If the software does not work on your computer, TuneFab will offer at least a minimum of help with troubleshooting. That's good. But when the software still does not work and you have already invested money and hours of lost time in the software, they will not offer a refund. That's not.

My experience is very negative and I do not recommend this software or this company. The customer service I experienced suggests a mode of thought that values revenue over respect. This is not unusual in the business world, but is nonetheless unethical. TuneFab should not be proud of its amoral, if not immoral approach to customer service.

Service
Value
Returns
Quality
Thumbnail of user johnh3634
GB
1 review
0 helpful votes
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May 18th, 2020

Excellent program and service from the support team. I requested a renewal of my licence after migrating to a new Mac and I received a reply with a new key the next working day.

Thumbnail of user cmk6
Malaysia
1 review
1 helpful vote
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December 12th, 2023

I bought Tunefab Apple Music Converter yesterday. It worked fine for a few hours. The conversion was very fast and I was very happy with the purchase. However, later my antivirus program generated a message that C:\Windows\System32\mshta.exe was passed a malicious command line and has been blocked. Command line: mshta vbscript:CreateObject("Shell.Application").ShellExecute("cmd.exe","/c ""C:\Users\mutta\AppData\Roaming\TUNEFA~1\copy.bat""::","","runas",1)(window.close).
Since then the app has slowed to a crawl, it takes longer than the song duration to convert. I have since emailed support and have yet to hear from them.

Thumbnail of user inezm8
Erin S. – TuneFab Rep

Hello CM K.,
Thank you for providing further clarification on the issue you encountered with our software. We apologize for any confusion or frustration caused.
We have replied to you in the mail.
I hope I can help you.
Warm regards.
TuneFab

Thumbnail of user stevens1525
Belgium
1 review
0 helpful votes
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December 9th, 2020

First made a fault by downloading and paying for the wrong software (i-tunes-converter)
They gave me quite immediatly a new activationcode for the right software
Already converted a few hundreds of songs from my Spotify-playlist to Rekordbox
Works very well

Thumbnail of user vt51
Netherlands
1 review
0 helpful votes
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December 15th, 2020

I had an issue with downloading the tracks with tunefab. I mailed the helpdesk and they kept contact and after a month they succesfully helped me. Well done

Thumbnail of user pb145
GB
1 review
2 helpful votes
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September 27th, 2019

I tried using a free version. It limits the audio of all the converted files to 3 minutes. I couldn't even use it as all the Bollywood songs are around 5 minutes long.

Thumbnail of user fiolan
Hong Kong
1 review
1 helpful vote
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August 24th, 2021

I downloaded a converter to convert apple music, but it could not function. Nothing happened no matter how many times I clicked. The AMusicSoft Apple Music Converter I downloaded before is better.

Products used:
apple music converter

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Value
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Thumbnail of user charliem194
South Africa
1 review
2 helpful votes
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March 15th, 2021

Current version for windows doesn't work - the company refuses to either fix the problem or refund what is dud software.

Service
Value
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Thumbnail of user lenf33
California
1 review
0 helpful votes
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December 9th, 2022
• Updated review

Since I bought a lifetime license to TuneFab Spotify Converter, I continue to use it, in spite of serious bugs. I reported to TuneFab that the program has taken a longer and longer time to "load" a playlist. Over weeks, the time had increased from a minute or so to 20 or more minutes. In other words, currently, after dragging the Spotify playlist into the TuneFab converter, nothing new is displayed for at least 20 minutes. At that point, the songs show up in TuneFab, and I can start the conversions. It appears to me that something like cache needs to be cleared. However, TuneFab customer support wrote:
"Dear customer,
Sorry for any inconvenience.
Could you please tell us what problems you encountered when using the software?
Could you please tell us in detail on what you have mentioned? To further know your problem, please provide us with a screenshot or video of the software's problem and we will reply to you as soon as possible.
If the software sends an error message during the process, please send us a photo or screenshot of the error message, which would be helpful for us to deal with the problem."

This email started yet another email charade, back and forth, during which TuneFab provided ZERO information as to what I could do to correct the problem, and ZERO information that might suggest they were addressing the problem. Truly a disgusting situation - basically no different than for the other attempts I've made to get help from them.
I keep hoping that TuneFab management will read my reviews and do something about the situation. Since I bought a lifetime license, I don't want the company to fail. Nevertheless, I recommend purchasing the NoteBurner product for converting Spotify music. Their product is pretty good, and they actually have decent customer support.

Tip for consumers:
Bug-filled software, and zero customer service.

Products used:
Spotify music converter

Service
Value
Quality
From GREAT service to NO service in a few months - pathetic company without basic core values!
November 4th, 2020
• Previous review

On November 4,2020, I submitted a review of TuneFab entitled "Most responsive company in my memory!" TuneFab appears now to be a completely new company. Inez Miller left the company, and the previous TuneFab company appears to have become part of a German/Hong Kong company. The last email I received from Inez Miller was on 2-28-21, and she answered my question, as always. The response to my next request for help was received on 4-3-21 and stated "Your request (*******) has been received and is being reviewed by our support staff." This email appeared to be a template, without the name of the person sending the email. From that date on until today (7-14-22) I've not received a useful response to any one of my 30+ emails. They completely stopped supporting the previous Spotify Converter program which I had paid for, but which was loaded with bugs, so I had to purchase their new and completely different Spotify Converter to try to move forward with conversions.
Their current Spotify Converter running on my MacBook Pro will typically convert from 20 to 30 songs (but ranging between 5 and 60) before it quits. To restart the conversion session, the original Spotify playlist used for that session must be edited to remove the songs already converted. Trying to convert all of the music for a prolific musician is a true test of patience and endurance, since there is no way of knowing whether the program will quit after 5 songs or after 60. EXTREMELY FRUSTRATING, AND NO CUSTOMER SUPPORT! Other reviews mentioned Win X Media Trans., and Sidify, which I will now check out.
I'm in the process of identifying the senior management of TuneFab, so that I can provide feedback on how poorly the operations are being managed... HORRIBLY!

Tip for consumers:
Zero customer service!

Products used:
Spotify Music Converter

Service
Value
Quality
Thumbnail of user kelvins4166
Hong Kong
6 reviews
1 helpful vote
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November 8th, 2023

It was easy to use and the instructions were clear. The payment was soon refunded. Great support and product.

Tip for consumers:
Easy for downloading music that I need

Products used:
TuneFab Spotify Music Converter

Service
Value
Shipping
Returns
Quality
Thumbnail of user tommyf164
Italy
1 review
0 helpful votes
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November 23rd, 2023

Love this software for my use... very quick and very easy to use. I try other software but this one only work for me

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Thumbnail of user inezm8
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