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TuneFab has a rating of 2.9 stars from 84 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TuneFab most frequently mention customer service problems. TuneFab ranks 4th among Audio Converter sites.
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I bought a brand new MacBook. Purchased Tunefab to use. Software kept freezing after a couple converts. I uninstalled and reinstalled. Tried many many variations but repeated to do the same thing. I was spending too much time trouble shooting. I reached out to Tunefab several times. Taking days for them to get back to me they stated I was not Eli glue for a refund. I would think if your software does not work properly on my brand new Macbook maybe it's something on their end and that's fine but how are you gonna tell a customer they are not eligible for a refund when their product clearly has issues. Horrible product. Horrible to almost non existent customer service.
Tip for consumers:
Purchase products from company’s who have good customer service and want repeat customers
Products used:
Tunefab Apple Music Converter
Date of experience: October 14, 2022
I pd for and tried this software. The 1st few times I used it, it worked great, suddenly it stopped working, I contacted their tech support several times, the only thing they would tell me is to reinstall their software which I did several times however that did not fix the problem, after that I tried to contact their tech support explaining I needed more assistance other than just telling me to re-install their software, ever since then they have cut off communication with me and will not respond to me at all. It was a waster of $$, even if they couldn't have helped me they could have at least continued the communication, there is no excuse 4 that, because of this I cannot and will not recoomend this company and I feel they should refund me the $14.95 I pd to use their service however seeing as they won't communicate with me they will not do that either, save your hard earned $$.
Tip for consumers:
save your $$ and go somewhere else.
Products used:
I tried to use the Tunefab software but it would not work.
Date of experience: October 7, 2022
I bought tunefub on 12.18 and I tried to use my license ant doesn't work. I try to contact support center and nobody answer my messages. If u need support forget!
Date of experience: December 19, 2023
Instead of subscribing as Spotify premium, TuneFab lets me download Spotify and convert to mp3 as the original quality. And I have figured out that it is the only product on the Internet to get Spotify converted by customizing my conversion speed, from 1x to 5x. Not Bad, TuneFab! Let TuneFab be your music partner, trust me! It won't let you disappointed.
Date of experience: June 5, 2019
After repeated emails with Inez Miller - they refuse to refund my money!
They want you to be a 'beta tester' and help them solve their problem of the programming 'hanging up' on some conversions. You have to 'babysit' the entire process and restart to conversion repeatedly as well as skipping the tune that caused the problem.
In short, they could give a crap about customer support!
DO NOT RECOMMEND THEM AT ALL!
Date of experience: February 11, 2020
Okay, I'm officially obsessed with this software! It's like the Beyoncé of apps—flawless and fabulous in every way. Can't get enough of it!
Date of experience: April 25, 2024
I am a APPLE music fan, want to use it in my car; so I need to change the file type.
AND AT HOME I use 5000€ D/A converter + STAX headphone on tube amp;
NO DIFFERENCE to the ORIGINAL!
BEST though is the SERVICE:
Speed and competence (Inez Miller)
Klaus
P.s. as EE I somewhat understand electronics...
Date of experience: October 19, 2020
Had a problem with one of their products, they sent me three new files to ensure that it was fixed which it was and now works perfectly! Excellent and speedy service, thanks very much to the team!
Date of experience: November 14, 2020
****UPDATE**** A patch box popped up when I tried it this morning. The update took less than a minute and I restarted just in case. It works. If you get the message "You are offline now, failed to get music" update 13.07 (or something?) is needed as of 06/30/23.
****UPDATE****
I've owned the Mac version of TuneFab since Feb 20,2021, 11:39 AM (per my receipt). Over the past 6 months it started working less and less, today it no longer works. I get an error message "You are offline now, failed to get music" My internet is fine, the speakers are set to the correct setting, the file path is correct, the player will play music so it's connected to the wifi as no tracks are downloaded. The latest update stripped the user side of things so I can no longer enter a product key, so my LIFETIME product is useless. The preset paths to menus and websites reroutes you to unrelated or unhelpful pages. They're either unaware they've completely wrecked their end product for Mac users or they've sold their company to scammers who have no intention of enabling a working product. I've emailed paddle because this is where my original receipt with the product key came from. I'm doubtful they'll answer based on everyone's responses.
Tip for consumers:
Fastest update ever!
Products used:
TuneFab Mac version with lifetime license.
Date of experience: June 29, 2023
I need my activation code last weekend and the customer service agent just sent me in a minute. After that I realized they aren't work at weekend, but they are still very patient. Very professional!
Date of experience: November 26, 2019
This software is a total time-saver! Tasks that used to take me hours now get done in minutes. Can't recommend it enough!
Date of experience: May 24, 2024
DON'T BUY THIS RUBBISH SOFTWARE! YOU'VE BEEN WARNED
Tunefab is very poorly written...
1) Down and conversion of files REQUIRES exclusive use of your PC... If you try to anything else on your PC at the same time, not only does Tunefab fails but it keeps taking control and moving you out of your applications
2) Tunefab can't download all your playlist... 50 songs on your playlist might download 35 songs... no matter if you copy all the files or use the playlist url
3) Tunefab say they offer 30 day money back. DON'T BELIEVE IT! They won't refund you but rather give you the run around."trying to fix the problems" that they can't and don't fix. The refund is bogus!
Frankly, Tunefab wasted so much of my time I can't express how utterly frustrating and pathetic they are!
Date of experience: December 8, 2018
I just wanted to convert an.aax file(audible file), though I have already purchased the specific audible book and it's downloaded in my audible library. I felt maybe if I can listen to the audible book on an mp3 player which does not support internet streaming or audible app. So for this purpose only, I searched on Google and came across TuneFab. On installation, it offered free usage till first 14 days limited to converting titles to mp3 format. Appreciate how effortlessly it converted the aax file to mp3. I am pretty sure, I will continue paying for my audible subscription, just building on my audible library and the benefits of listening on the audible app itself simply outweigh the freedom to play an audible file in mp3 format, as it offers the user to bookmark certain time points in the audio book and also make brief notes and much cleaner interface. Just for a one off use, I have used the Tunefab and it worked great. And, I will still highly recommend original audible app to listen to the audible book to have a great experience. Thanks to TuneFab, no complaints.
Tip for consumers:
Tunefab for converting .aax file
Products used:
just the software part
Date of experience: January 27, 2023
It was easy to use and the instructions were clear. The payment was soon refunded. Great support and product.
Tip for consumers:
Easy for downloading music that I need
Products used:
TuneFab Spotify Music Converter
Date of experience: November 7, 2023
Why didn't I find this software earlier? I can now listen to music freely. I am very grateful.Like it！！！！！
Date of experience: March 15, 2024
They have a lot of software, and I've used each of them.Very recommended.Most recommended software for downloading music.
Date of experience: March 8, 2024
TuneFab recently launches Spotify Music Converter and DVD Ripper that totally meet my needs. TuneFab Spotify Music Converter can download and convert Spotify songs to other plain formats for you to listen offline without Premium. While TuneFab DVD Ripper allows you to remove DRM and rip files from DVD with ease.
Date of experience: January 18, 2018
I had a very negative experience with TuneFab. I purchased the software ($44.04 including taxes as of February 2021), uploaded a 13-hour audiobook, converted, and received only about 6 minutes of audio output. I wrote to the TuneFab customer service to request a refund. Rather than offer a refund, TuneFab had me attempt troubleshooting for more than a month without progress. When I again requested a refund, TuneFab did not reply. I followed up again. TuneFab did not reply.
If the software does not work on your computer, TuneFab will offer at least a minimum of help with troubleshooting. That's good. But when the software still does not work and you have already invested money and hours of lost time in the software, they will not offer a refund. That's not.
My experience is very negative and I do not recommend this software or this company. The customer service I experienced suggests a mode of thought that values revenue over respect. This is not unusual in the business world, but is nonetheless unethical. TuneFab should not be proud of its amoral, if not immoral approach to customer service.
Date of experience: March 20, 2021
Excellent program and service from the support team. I requested a renewal of my licence after migrating to a new Mac and I received a reply with a new key the next working day.
Date of experience: May 18, 2020
Love this software for my use... very quick and very easy to use. I try other software but this one only work for me
Date of experience: November 23, 2023
First made a fault by downloading and paying for the wrong software (i-tunes-converter)
They gave me quite immediatly a new activationcode for the right software
Already converted a few hundreds of songs from my Spotify-playlist to Rekordbox
Works very well
Date of experience: December 8, 2020
I had an issue with downloading the tracks with tunefab. I mailed the helpdesk and they kept contact and after a month they succesfully helped me. Well done
Date of experience: December 15, 2020
I tried using a free version. It limits the audio of all the converted files to 3 minutes. I couldn't even use it as all the Bollywood songs are around 5 minutes long.
Date of experience: September 27, 2019
Current version for windows doesn't work - the company refuses to either fix the problem or refund what is dud software.
Date of experience: March 15, 2021
Since I bought a lifetime license to TuneFab Spotify Converter, I continue to use it, in spite of serious bugs. I reported to TuneFab that the program has taken a longer and longer time to "load" a playlist. Over weeks, the time had increased from a minute or so to 20 or more minutes. In other words, currently, after dragging the Spotify playlist into the TuneFab converter, nothing new is displayed for at least 20 minutes. At that point, the songs show up in TuneFab, and I can start the conversions. It appears to me that something like cache needs to be cleared. However, TuneFab customer support wrote:
"Dear customer,
Sorry for any inconvenience.
Could you please tell us what problems you encountered when using the software?
Could you please tell us in detail on what you have mentioned? To further know your problem, please provide us with a screenshot or video of the software's problem and we will reply to you as soon as possible.
If the software sends an error message during the process, please send us a photo or screenshot of the error message, which would be helpful for us to deal with the problem."
This email started yet another email charade, back and forth, during which TuneFab provided ZERO information as to what I could do to correct the problem, and ZERO information that might suggest they were addressing the problem. Truly a disgusting situation - basically no different than for the other attempts I've made to get help from them.
I keep hoping that TuneFab management will read my reviews and do something about the situation. Since I bought a lifetime license, I don't want the company to fail. Nevertheless, I recommend purchasing the NoteBurner product for converting Spotify music. Their product is pretty good, and they actually have decent customer support.
Tip for consumers:
Bug-filled software, and zero customer service.
Products used:
Spotify music converter
Date of experience: December 9, 2022
On November 4,2020, I submitted a review of TuneFab entitled "Most responsive company in my memory!" TuneFab appears now to be a completely new company. Inez Miller left the company, and the previous TuneFab company appears to have become part of a German/Hong Kong company. The last email I received from Inez Miller was on 2-28-21, and she answered my question, as always. The response to my next request for help was received on 4-3-21 and stated "Your request (*******) has been received and is being reviewed by our support staff." This email appeared to be a template, without the name of the person sending the email. From that date on until today (7-14-22) I've not received a useful response to any one of my 30+ emails. They completely stopped supporting the previous Spotify Converter program which I had paid for, but which was loaded with bugs, so I had to purchase their new and completely different Spotify Converter to try to move forward with conversions.
Their current Spotify Converter running on my MacBook Pro will typically convert from 20 to 30 songs (but ranging between 5 and 60) before it quits. To restart the conversion session, the original Spotify playlist used for that session must be edited to remove the songs already converted. Trying to convert all of the music for a prolific musician is a true test of patience and endurance, since there is no way of knowing whether the program will quit after 5 songs or after 60. EXTREMELY FRUSTRATING, AND NO CUSTOMER SUPPORT! Other reviews mentioned Win X Media Trans., and Sidify, which I will now check out.
I'm in the process of identifying the senior management of TuneFab, so that I can provide feedback on how poorly the operations are being managed... HORRIBLY!
Tip for consumers:
Zero customer service!
Products used:
Spotify Music Converter
Date of experience: November 3, 2020
Hello luis f,
Thank you for your message.
Based on your name, we did check that you sent us three emails indicating that the registration code is not available, not sure if it is from your ticket?
Yes, we have replied to you on the same day and found that the reason why your registration code is not available is that you purchased the wrong system model, hope you have received a reply from us.
If not, please let us know your email address and we will handle it for you in time.
Warm regards,
TuneFab Support Team