Uber

By far Uber treats there drivers as if they are convicts on bad review or someone does not like you you will be dismissed. If an incident happens and you try to get information they automatically assume you are guilty. I was recently sexually harrased by one of my customers while driving I noticed Uber of the situation and they brushed if off basically saying it was my fault and I should have not interacted with the customer. The immediately deactivated my account without giving me any notification and then stated I was under investigation I called the company and all I got was the run around someone will get back to me. Then an email stating that my account would be permanently deactivated I was the victim but they want to keep these so called good ratings. They do not care about there drivers at all beware stay away

I recently used Uber in New York City. Each time I was at the correct address and looking for the car. The first time, I messaged Uber to ask where the car was. Twice I found the car down the block from where it was to be. The third time, the car was on a different street. Then I was billed for a wait time. Contacting the company is all but impossible, worse than any other. I explained what happened and insisted they compensate me for the wait time. If they can charge when it's not my fault, I argued they owed me. They did issue a refund. I used it on Uber Eats and found there were additional charges I was unaware of when billed. Again, reaching them require a lot of effort. I'm very suspicious of this company. If it has nothing to hide, why doesn't their Customer Service number answer the phone, and why do emails to them get bounced back?

Always have good experience with Uber but I think their quality is declining. I booked an Uber today. 1990 toyota camry, AC was not ON and didnt work. The seat had some kind of plastic cover which made the experience ever worst. Wanted to keep bag in the trunk but the trunk was junk. The driver was irritating kept asking how long have you been in Chicago. He had phone in one hand and was driving with the other and kept missing the direction even though it was clear on his cell phone on he route we were taking. I will think twice before requesting an Uber because a Cab provides me with better experience then Uber

The ride I had scheduled strung me along for nearly 45 minutes. When I texted him he apologized and said he would come shortly, then he canceled.
I had an early morning flight and couldn't find anyone to come in time so I drove my car and parked at the airport for 130 dollars. Had he the decency to cancel a head of time, I could have made other arrangements.
There are no repercussions for these people and Uber makes no effort. Uber will leave you stranded don't trust them.

Uber is such a joke to bad i cant give them a no star. I called to report a driver who was very unappropriate to my daughter and what they do they side for that driver. Like damn i knew you only care for your star drivers but the customers give you business as well. You just need to refund my damn money i had in that account i will not be using uber no longer.

Both my husband and I could not schedule and had rides cancelled last week. Luckily, I was able to drive my husband to the airport. However, my son's Uber rides to school and pickup for two days were cancelled. I tried to resolve this through Uber's chat. Over an hour, two reps said it was fixed. It wasn't. My airport ride said Uber drivers were having trouble.

We took a mini vacation from September 11-15,2023. We took a total of 6 Uber rides with the most courteous and delightful drivers! One with Juan, Cuong, Roberto, Derlis, and twice with Philip. Our rides with these individuals could not have been better. Looking forward to Galveston in the coming year and only hope we can see them again for a ride. Great job Guys. A big thumbs up!

Roger and Mary Reyes

Exited the car. Driver immediately drove away. Realized we left a jacket in the car. Immediately tried contacting the driver. Uber tried contacting. Ignored both attempts. User beware... don't leave a personal item or the driver will ignore all attempts to get back and resale online. I regret using Uber and never will again after this experience. Ruined my birthday!

Worst customer service I have ever dealt with. I was charged an extra $100 for a "cleaning fee" 3 days after my trip with no notice. ONE HUNDRED DOLLARS. Are you serious uber? Then the "customer service rep" sent me the picture our driver sent to them claiming his car was dirty and needed to pay to clean, was just his car mat with some dirt on. So I had to pay $100 extra dollars on top of the over priced fare for dirt he could have wiped off. When you drive groups of people all day and all night, your car will not be perfect. $#*! UBER I will never use them again.

Uber app is just too fast to be good. Cab bookings are misfired. Even when a user is just exploring the app and is not really ready to book a ride. We get a call from the cab driver. Cab rides get booked even before you could select your destination. Then the cab drivers informs you to cancel that ride (which you anyways did not actually intend to book). If you fail to cancel within 15 minutes, you have to pay a cancellation charge (gets added to your next ride)
Uber app must have a "confirm" button so that the ride is booked only after that confirmation

First of all, this company is a total fraud, they tell their drivers they make 20 an hour which is total lie, you makeless than minimum wage, you have to also factor fuel costs, wear and tear of youof car and a lot of oil changes, bottom line is this company isn't worth the trouble, please don't sign up for Uber, you only be their for few months and then deactivate you and stuck paying car payments and no job. As a passenger it's great until your credit card is abused, take a cab it's safer on you and your credit card

I applied for uber eats on delivering on a electric bike and they ran my license,and It was suspended so they denied me to work for them.i don't need a license to drive a electric bike.that to me is discrimination on their part,how u going to judge me and refuse me work.because of my past mistakes.