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Uber

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Overview

Uber has a rating of 1.2 stars from 1,521 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Uber most frequently mention customer service, credit card, and phone number problems. Uber ranks 39th among Car Sharing sites.

  • Service
    409
  • Value
    371
  • Shipping
    157
  • Returns
    178
  • Quality
    308
Positive reviews (last 12 months): 3.1%
Positive
3
Neutral
0
Negative
93
256
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How would you rate Uber?
Top Positive Review

“Good”

Brett H.
3/22/24

Uber is a great way to get around the city. They have a convenient app, fast cars, and polite drivers. Sometimes prices can be high during peak demand

Top Critical Review

“Scam company”

R M N.
10/23/24

Unfortunately there is a zero star to rate this company. I was charged $110.00 for a "membership" that was never requested as I very rarely use this stupid service (it was used once since last year). After countless hours of messaging, as they do not dignify a mortal customer with a phone call in order to be as anonymous and detached as possible to keep on offering no customer service, I was informed that nice Uber would reimburse a whole amount of $30.00. What a scam! NEVER again will I deal with this "mafia" like so called company. Horrible!

Reviews (1,521)

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Reviews that mention popular keywords

customer service (249) credit card (98) phone number (53) cancellation fee (54) bank account (21)
Thumbnail of user driveru
GB
1 review
0 helpful votes
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December 13th, 2016

I am an uber driver and all I can its sh*t for the money and you get sh*ty customers

Rating is a load of bull**cks. Why would I want to rate my rider what difference is it gone make to me or them

Why rate driver just why... Who gives Damn? I mean you go from a to b don't matter who takes you

Overall I would not recommend any1 to work for uber as it is low pay drivers have no advantage

Rider can claim everything

Thumbnail of user billb98
Maryland
1 review
5 helpful votes
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January 18th, 2015

Uber Driver
Dont drive for uber Customers takes advantage, i got call when i arrived customer cancel, i didnt get any pay only spend my gas, also got a call when arrived customer call and say you went to wrong place and start to abuse "you stupid, you should never work" Other customer sit down in car ask first question who should i sue if you got into accident, wow you reach you drive new car" yes i am reach for 15 min drove got $12, $2.40 uber fee, have to pay for a gas, insurance needs car main, cost around $700 change tires, i drove some teenagers on hallowen so drunk even got some drinks to the car did spilled in car ruin sits and tried to open door when i was driving, also open window and throw out cans of beers, they got charge $163 and i got to pay clean sits $90, gas and fee, so go figure how some customers abuse system, also try to figure out how rich am i.

Service
Value
Shipping
Returns
Quality
Thumbnail of user phongt1
Texas
1 review
2 helpful votes
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November 22nd, 2015

Uber started become like taxi cap services. I'm an ex uber driver and passenger. I left Uber due to unprofessional how the uber company operates. Now. I join lyft as a driver
And passenger. I'm happy with lyft even though lyft takes little more time
To get customers and sometime rides
But I'm happy with lyft. As a driver side, I
Have promotion code up to 50$ rides https://www.lyft.com/invited/KEVIN******* We will do our best and show
You all how great we are. We are professional, safe and secure. This special offer is limited use my code to get 50$ free rides for first time customer code: KEVIN*******
I am open doors to all my customers, offer water and best music lay customers reference. I dress in a suit to drive my customers. I received all 5 stars. Please support. Me for the Christmas gift by signing up using my code KEVIN******* thank you.

Thumbnail of user gregoryv10
New Jersey
1 review
0 helpful votes
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May 18th, 2016

I live in Clifton nj and needed a car for my wife at 4:30 and it said no cars are available. To take a flight! So is uber 24/7 or not. *******@aol.com I live 14 miles from Manhattan so I thought it would not be a problem.

Thumbnail of user daveg54
Canada
3 reviews
4 helpful votes
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December 28th, 2015

Too many times now an Uber driver has come to pick me up, discovered where I want to go, refused to take me, kicks me out of car and I still get billed five bucks from Uber. It's a fricking joke. Of course after a long series of emails Uber eventually gives me the five bucks back but continue to allow their drivers to rip people off. After all, UUber gets their cut so why take these drivers off the road.

Thumbnail of user obil
California
1 review
0 helpful votes
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June 5th, 2023

I reserved a driver from SFO. Driver was great and was 5 star. The app was not worth ANY stars and the customer service is dismal. The destination I inputted was not inputted when the driver arrived. The app instead had the pick up and drop off at the same pick up point. When I added my destination again, it read 2 destinations plus added an extra $25 to the total bill. I had to delete the destination the Uber app had auto entered. I reached out 4 times to Uber and all responses were the same and were not responsive to the glitch issues. I'll never use Uber again. Better off car parking or car rental. Uber SUCKS!

Tip for consumers:
Use Lyft or other means for transport. You’ll be treated safely and fairly.

Products used:
Uber driver was amazing. Uber the company SUCKS!

Service
Value
Quality
Thumbnail of user andrewr126
Florida
11 reviews
112 helpful votes
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April 6th, 2018

Try to contact anybody on Uber either by phone or the internet. These idiots that run Uber do not realize that they can also go under. Nobody is too big to fail. I can do without Uber. They can go to hell.

Thumbnail of user bernieh52
Spain
1 review
0 helpful votes
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September 8th, 2022

Waited 15 minutes in total, kept saying they were 2 minutes away, then they cancelled on me 5 times, i then cancelled because I got fed up with it, and they then changed me 6 euros for me cancelling even though I had no Uber on the way, an absolute disgrace, won't be using them again

Thumbnail of user stephenf41
Texas
1 review
3 helpful votes
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November 14th, 2016

Uber does not provide live customer support. Email customer support does not work. As a rider, there is no way to contact uber for anything. It's like a dark hole!
From a rider experience point of view, could be much better.

Thumbnail of user henryv9
Virginia
3 reviews
1 helpful vote
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May 14th, 2017

As a transportation planner the Uber business service comes in handy. The issue is that not everything is the same. Some vehicles are new and some drivers are great then some vehicles are old or drivers get lost. But this is part of the experience

Thumbnail of user hz29
Texas
2 reviews
0 helpful votes
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May 3rd, 2023

I recently was taking Uber home from downtown. I waited for the driver to arrive, looking around for him. Then he called me & told me he was here & where he was at. I didn't see that area anywhere around & it was not the address I put in for pickup. He then told me to cancel so I won't be charged & then put in for another ride. I did that, but was charged close to a $6 cancellation fee for doing so. Also, the cost of the ride I cancelled is pending & I'm waiting for it to drop off. I should not have a cancellation fee for a ride I cancelled that did not show up where I asked to be picked up at. And I also should not have that pending ride charge at all.

Products used:
Ride service

Service
Value
Quality
Thumbnail of user rf497
Idaho
1 review
0 helpful votes
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June 4th, 2022

We never received our first order tonight, even though the restaurant said it was picked up by Uber. We ordered again from another restaurant, using Uber again, A driver called said she was at some foreign address and needed approval from Uber to bring it to the right address. She never called back, the food never came -AGAIN. Uber drivers are totally unvetted, no one even knew the name of the driver. Scary! We never did get either order.

Thumbnail of user deanm214
California
1 review
0 helpful votes
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March 6th, 2020

Uber showed me the fare would be $10 but charged me $13.47 and refused to adjust my fare.
Lyft has never done such a thing. Uber has done this to me many times and has never made any
Adjustments to the incorrect charges.

Thumbnail of user elizabethp470
Maryland
1 review
0 helpful votes
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March 25th, 2020
• Updated review

The other night driving home with Uber I was talking to my driver and we started discussing what's going on with this Coronavirus and I was saying how since all the stuff is going on Uber has jacked up their prices significantly. And he said really? We are able to see how much you guys pay and also how much we get paid per ride I said yes I am paying significantly more than I was before all this started and he said well they're not paying us anymore so not only is Uber taking advantage of this situation they're not even giving more money to they're drivers so I was right all along there just lining their pockets with the extra money like they need it or something. All of the money that I earned last week went to Uber why am I kicking myself in the $#*! just to get to work with these people? Greedy bastards taking advantage of this unfortunate situation to charge more money and they're not even helping they are drivers out.

Robbing people blind
March 19th, 2020
• Previous review

Why do I have to pay over 30 dollars a day just to go to and from work?! It's utterly ridiculous when I only live 12 to 15 minutes away. They are robbing me blind. What's the point of working if all or at least most of my money is just lining their pockets? I'm definitely looking for uber alternatives because this is just plain wrong for them to charge so much.

Thumbnail of user raquelh1
New York
1 review
10 helpful votes
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May 28th, 2015

Not only is "UBER" car service a fraud but actions that are allowed by its passengers are criminal! Recently, my friends son was jumped by passengers riding in an "UBER" vehicle. When the incident happened I couldn't believe a "reputable" car
Service would allow such criminal acts and not file a report. So sad...

Thumbnail of user carlosb26
Massachusetts
2 reviews
5 helpful votes
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May 4th, 2015

I have used Uber four times now. Every time I use Uber I have had an excellent experience. The drivers are professional and the cars are nice. You get what you pay for and I will never take a taxi again. It's Uber all the way

Thumbnail of user frankj116
California
13 reviews
20 helpful votes
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August 13th, 2023

I ordered a Uber to go from the Outlet Mall in San Clemente to San Juan Capistrano (7.9 miles) and the charge was $49. What a ripoff and the driver only got paid $20 of that money. No wonder the reviews here are so bad. Uber is like a crook on wheels.

Service
Value
Thumbnail of user hastingsjames87
New York
1 review
1 helpful vote
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July 28th, 2023

I have been waiting for a week for Uber to pay me what they owe me. They told me 10 days ago it would be 3 to 5 days. Now they are telling me 10 more days. Do not use Uber. Try Lyft. They are cheaper.

Thumbnail of user zacki1
California
2 reviews
3 helpful votes
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January 10th, 2014

Everyone knows uber is fast but when you had couple of drinks at the of the night and want to go home the ride u paid $18 to get bar would cost you $54 to get back home. Why? Cuz demand is high. Really wow there fast in everything

Thumbnail of user tanyao74
California
1 review
0 helpful votes
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July 16th, 2022

The pay is not enough for the trips when you make delivery the app doesn't always work then you have to return the items and they only gave $5 even if you drove 20min away it's definitely not worth the stress

Thumbnail of user richardb140
Hawaii
8 reviews
27 helpful votes
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December 8th, 2016

I have been driving for Uber for 3 weeks and haven't been paid a cent! They keep telling me 'we have resolved your problem' when they bloody well have not. The keep telling me my bank info is incorrect. I have checked it 12 bloody times. It is perfect. I have sent them screenshots of my bank into and screenshots of it entered into the Uber system. 100% match. Still, the can't pay me. They tell me to go to the local Uber office, which I do. They verify that my banking info is 100% correct. So, they suggest I go to my bank. I do that. The bank verifies that the info I have given Uber is 100% correct and everyone is scratching their heads because they can't understand why Uber can't pay me the hundreds of dollars they owe me. And, all I get from Uber is copied and pasted form responses. $#*! you, Uber.

Thumbnail of user bintab5
District of Columbia
2 reviews
0 helpful votes
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August 23rd, 2023

Driver did not come to correct pickup location- and he refused to give me the street address where he was instead just giving me the general intersection of 2 streets. He was nearby and could have come to my exact location as I told him but he refused to do so, and refused to answer any more questions and just went silent as 2 or more minutes passed- meaning all that time was wasted and I consequently had even less time to get to my medical appointment. He waited all that time without further answering my questions and then canceled on me and then I was charged a cancellation fee. I asked for a review and it is being refunded, but Uber left no provision for me to complain about the driver. This is for the trip that was my first booking today on 8/23/2023.

Products used:
Booked uber

Thumbnail of user reneec9
California
3 reviews
24 helpful votes
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July 1st, 2015

I would give Uber less than one star if I could. I drive for Uber and was shorted time and time again. They short drivers and overcharge passengers. They are trying to make a lot of money fast at others expense. And women drivers are not safe. Women don't last long at Uber. If they don't quit from being put in danger or because their pay is constantly short. I am starting a support group for former female drivers. If you are one, Please contact me. I have a support group in San Diego.
And if you do sign up and drive for Uber please use my referral *. Drive 20 rides in 30 days. Please check current promotion, Uber will change requirements. If you want to get an even larger bonus contact me directly. I am my full name at Gmail.

Renee Belinda Cooper WomenDrivingWomen.org

Thumbnail of user barbaraa41
Massachusetts
1 review
5 helpful votes
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November 27th, 2015

Uber's instructions for a ride are deficient. There is no destination bar under the pickup bar. There are no instructions how to cancel a ride. There is NO PHONE Contact info. How can you order if there is no way to insert the address of your destination. I want to cancel this whole arrangement but there is no way to do that. Do not charge my credit card. When I am able I will appear at your headquarters in Boston in person. I the meantime I will relay my experience to Cambridge MA authorities.

Barbara Anthony, former Undersecretary of Consumer Affairs - MA

Thumbnail of user aimeeh12
Mississippi
1 review
1 helpful vote
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June 10th, 2017

Used twice, over charged twice. I have used Uber twice. Both times going incoming, I was overcharged from what they stated the charge would be. And trying to get it straightened out, so called customer service kept sending me a form letters that had nothing to do with my complaint. In my opinion Uber is a scam. Yes you can get where you're going but they charge you at least 20% more then they state their charging. One time, they charge me three times what they stated they would be charging. It took in excess of 75 emails from me to get that straightened out. Don't waste your money, don't waste your time. Uber stinks

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