Uber

We set up Uber for the first time and used it right away and our first ride went from $58.30 to $62.80 and then the final cost without the tip ended up at $87.30
These add on charges we were never shown at the start. We thought the cost they show you on each option before you select it was the cost and that's not true. We had a Reservation Fee $18.00 and a Booking Fee $5.25 and
Chicago Accessibility Surcharge $0.10 and another
Chicago Ground Transportation Surcharge $1.13
Chicago TNP Administrative Surcharge $0.02
Be warned, the price is not the price and not worth it. Take a cab instead

I wont ever use uber again, they are very unprofessional and high who ever the hell they want. Just recently my friend used an uber to go to her boyfriends when she go in the uber her uber driver asked her if she wanted some water, she said yes. He grabbed some water from the front seat opening it for her. The next thing she knew he turned off the meter and told her it would be free of charge... the end of the night she was in the hospital getting a rape test done that came back positive... this uber driver date rape drugged her water and raped her. DONT USE UBER

Uber website needs improvements. Fare quote doesn't work and doesn't tell you what it will take to work (e.g. What type of info). I simply chose New Orleans and then said airport or MSY airport and Westin Hotel Canal street. It should be able to figure that out. When you clear results to try again, you can't edit the start location - you have to reload the page which takes you back to choosing a city. Found it completely in effective.

Another flaky thing is that I log in and it shows my account then I go to get a fare quote and it takes be back to search city and implies that I need to log in again. Hope they can fix these few simple things. Using IE 11. 0. 96

I've drove Uber for several months last year. I haven't drove for them since I found a good paying job but as of now could use the extra money for holidays. I've been trying to log back into my active account but had no luck retrieving a varification code since I no longer have the same phone/number. I've tried numerous times to contact them about this but with no luck. Every message I send are returned saying I cant reply to that email. & when I go to the website for Uber help I stil get no results back.

I was waiting for an Uber ride for an appointment and the ride never came. Then it showed the Uber driver was 45 minutes away - which would make me miss appointment (which cost me $200.00). There is no direct phone number for an Uber customer to contact customer service. Very disappointed!

It is unfair to hold people's money when some people are living by the dime. Do away with the authorization holds. Presently I have roughly $65 on hold because of Ubers authorization hold which I won't get back until 3 to 5 business days. That is a bad practice and it is a bad practice for any business.

My friend spent her 21st birthday clubbing and by the end of the night she was puking. Our Uber driver came to pick us up knowing we had a night of partying and a sick friend. On our drive home he stopped to let her puke. However she did puke on the outside and made a small mess in the car. After our trip I cleaned up everything inside it car as quick as I could. Then a week later we were charged with $150 for cleaning along with the charge of the trip for a very very minimal amount of puke on the seat belt and the outside of the car. We gladly would have paid 50 dollars for clean up however no matter what way we spun it definitely didnt cost 150 dollars to clean a car. He knew when he responded to our Uber need that we would be drunk. If he didnt want drunk people he did not need to respond. We will be sticking with lyft from now on.

Never use this platform, run a mile, they are just thieves. They always charge you and never make compensation, I have never come across such a 'big' company with such terrible customer service.

Dreadful, don't use. You have been warned.

Uber has charged my account 96$ trying to talk to someone and they say I can only order a ride I have to go online for support, I bad part about I use Lyft. Wanted to leave zero stars but wouldn't let me continue

Well today I paid for an Uber ride, and as I am standing at the barbershop waiting, the Uber driver pulls. He pulled in at the bar in between 2 vehicles, and I was unable to see him. As I was standing outside side the barbershop, I received a message from Uber that my ride was canceled, and then I saw the Uber driver backing out and leaving. Then I see where they still charged me $5.50 after the ride was canceled. Uber is starting to get as bad as Lyft, and I quit using Lyft for these same reasons. Well it is time to find another way to get rides.

I have been using Uber for many years and usually give them a good review. Unfortunately, 2 of the last 3 rides were not pleasant experiences. My issue is that you can't find where you can communicate with Uber when a negative situation occurs. The last experience I had was that the driver (Ahmed) decided to not pick me up, two minutes upon arrival to do so. I had been waiting for 25 minutes and had to wait for another Uber driver. Consequently, I was 15 minutes late to my appointment. When I finally arrived with the 2nd Uber driver, I was not able to go back to the previous driver and let him know how upset I was.
It was a very frustrating experience..

Driver got lost, drove around New Cross, late by 17 minutes- we waited on cold pavement.

Driver back seat floor filthy with rubbish and a plastic, dirty shopping bag on back seat which I had to put on the floor - Driver never apologised.

Driver drove off while I was seated in car, door on other side still wide open and my friend had one leg in and was almost dragged and fell onto the pavement and Street had I not shouted to Driver to stop.

Arrived outside home, opened the door and about to get out when Driver said 'its OK, no cars around' which I found sarcastic and feisty. I looked at his face and his eyes were very sleepy, he seemed to be on drugs with a hinted smell of cannabis etc.

I reported this to Uber and requested refund but Uber ignored me and kept asking questions which ivexalready provided.

I will now file a complaint with TfL Taxi Licensing and Enforcement department.

Website sucks- needs to updated. After wasting an entire day just trying to get my account "activated" by them, I was told my VISA Debit card was deemed no good! They claim I have a prepaid card. It is not a prepaid card. It is a VISA DEBIT card from my bank! I wouldn't use UBER even if they fixed all their flaws on the website now. They literally wasted an entire day of my life that I can't get back! I'll stick with the taxi service that has never let me down. Saving a few dollars isn't worth all the nonsense I just went through.

Took Uber from home to BWI airport. Surprised when I saw a charge of $10 for booking fee. Have not paid this before despite having a minimum of 30 trips last year, and three this year. Uber has found a new way to price gouge their customers. The varying rates for trips to & from home & BWI Airport are staggering. They range from anywhere from $72 to $134. I live approximately 28 miles from the airport, which normally is a 40-min ride. Sometimes a taxi from BWI after 9 pm is $99, & Uber is $134. Guess which one I take. Drivers frequently complain as well at how little they get to keep in comparison to what Uber keeps. Keep it up Uber. There are numerous other ways to get to & from locales.

On 3/28/23 I ordered a round trip which cost a total of $47.97 to drop my grandchildren at school. The trip was accepted by driver LaWanda license plate 48DV947. My grandchild left her tablet she uses for school in LaWanda's vehicle. I have been trying to reach out to her through Uber help for five days and she refuses to respond which leads me to believe she has stolen the tablet. Uber does not have anything in place for drivers that keep items left behind by customers nor do they have anything in place that drivers refuse to respond after Uber reaches out to them. I will be using Lyft from now on because it's apparent Uber hires thieves. Uber you need to do better. I rated 1 star only because there is no place for 0

I have been a driver with Uber for 5 years. They owe me money and refuse to pay me. They are saying that I need to prove who I am. I have my phone with my phone number, access to my personal email, my drivers license, my bank cards and checks... none of this proves who I am. This morning they sent me to an office to speak with someone in person. I went to the designated office and they are closed and nobody is there and there is no number I can reach anyone at. I called the Uber phone number and the agent could not comprehend what I was saying and refused to give me to someone who could help.

I have driven for 5 years. I have had no bad incidents or anything for them to be treating me this way. I have wasted my last 6 hours with this company. No more.

Do not choose to use this company. They are a complete rip off and are driving away the good drivers.