Uber Eats

I have had several instances where this service never delivered orders and only was given a refund. While an eventual refund is necessary, there is never consideration for the waste of time. They take no ownership whatsoever. I removed their app and will no longer bother with their "service."

Eats has a scam stating you only have 48 hours to report a duplicate or billing issue otherwise they will send you the following email. Even if Uber site shows an order was cancelled and you were still billed, Eats will not even review your case because of the 48 hour rule.

Ordered sandwiches from Jersey Mikes. The delivery is set to meet at door, but this person just dropped it off at the apartment door without at least knocking or letting me know the food has arrived, I found out when the app said delivered so I rushed to my door and there it was. Who likes their food sitting on the ground for any length of time waiting for someone to swipe it, or for the ants to start feasting?

Pizza & wings cold, my coworkers warned me, I should have listened. Won't bother again. Have ordered from the same restaurant many, many times with GrubHub, always happy. They kept changing the arrival time, one stop before me. Learned my lesson

16 working days later and still no refund. Support don't even reply now.
My bank need certain info to investigate the issue and they still cannot provide after 24 hours. Absolutely joke.
How hard is it to process a simple refund. What is wrong with this company and their lack of customer support and service, complete joke. Jumped through all their hoops. Now my bank asked for a few simple questions and they cannot provide or answers.
It doesn't take 16 working days to process a refund.
Avoid this company like the plague.

My initial delivery was expected to be 10-15 minutes which turned into over an hour with 6 different drivers and eventually after trying to cancel I was told I would be charged if I cancelled. I said if you charge me for something I did not receive that is stealing… after 20 minutes of customer service I finally received my refund! Never again!

I can't say enough BAD things about the customer service. My food NEVER arrived. I called immediately customer service. I spent 2 hours that night and they just jump from one to another agent. I knew at that point They were just playing around with me. I sent an email per their request. Everything was in the same 2 hours. They responded me that I took 48 hours for claim. This people are the worst service. I have never wrote a bad review but I can stand for this company anymore

Simply not worth it. I continuously get bad food, missed items, or bad delivery drivers. Recently I had a HORRIBLE order that I asked for a refund on. It was burnt, the food was cold, my burger was somehow watery, and I ended up throwing it away. I waited an hour. They refused a refund, and gave me the same automated response. Delivery fees are also very high. Use Grubhub or Doordash. Uber Eats is not worth all of the headaches just to order food.

Purchase a Mcdonald with uber eat delivery.
The driver never arrived but marked it down as delivered.
Contacted the customer service a woman called Nicole answer she was rude would talk over us.she refused to let us speak to a manager.she also refused to give us an email or contact address that we could use to write to complaint too.because we were insisting on speaking to a manager she hung up we called again a d the same thing happened. This people driving for this company are thieves and the company is also run by a bunch of thieves.Happy to take your money but don't delivered.

I had been quarantined over my birthday and the holiday so was feeling quit down. My kids sent me an UBER gift card to get a nice meal delivered. I ordered Outback and waited over 2 hours. It gave me the name of a driver and car description, then I called Outback... a real human spoke to me. The driver never showed up.
Then Uber sent another driver but the meal was cold so Outback made it again. And this driver was a no show too... both times they sent messages on their map showing how far away the driver was and updating the delivery time and it was all bull.
Poor Outback!
I tried for an additional hour to TALK to a human being and guess what... if you want to do that... you have to PAY for a premium account!
So they texted me but those numbers disconnected when I called them. They called me with a robotic message and That number also would not take incoming calls.
The only reason a company would do this... block out their paying customers... is because they do not care.

We use all the food delivery services. DoorDash, grub hub, postmarked, and Uber eats. This is the only one that never delivers my full order. I ordered on 1. 31. 22 and half the order was missing. They process a return for the missing stuff and that's it. No fee pro rate, no tip pro rate. Then says in chat to just place a new order.

So you want me to place a new order, pay the tips and delivery again without guarantee I get it? Ridiculous.

I ordered again today 2. 1. 22 and same thing. Missing half the order, same speech. The only app that this happens with. So once again I will have to grab something from the fridge so my son and wife don't have to eat cold food.

Awesome job Uber eats.

Uber eats doesn't support landscape mode and has for a long time not allowed iPad users most of which utilize keyboards or simply landscape mode to have that option. Extremely frustrating to pick up your iPad and turn it as it has a keyboard attached. Hey lazy IOS app designers if you could please fix this easy issue the Apple iPad community would greatly appreciate it.

I ordered one medium pizza, and one small salad. I was charged 90.11 Uber eats is fraudulent and customer service is a joke. I was basically told they can't reverse charges and I'm stuck with it. For 90.00 I could've had Flemings.
You've been warned. I will never use them again. Door dash is more reliable.

My driver walked up to my door and immediately sit it on the ground. I was standing at the door to open it when he walked up. I observed him on my (ring) and sent it to Uber eats. They said, it was ok for the driver to sit my food on the ground. The manager hung up in my face. Rude and disrespectful service all the way around.

Not only did the driver sat my order outside someone else's door…it was pouring down raining…so this is how i found my food and now i'm being told "i am not able to get a refund". A joke! Contacting my bank to dispute this charge I type this

Just a warning ‼‼ I ordered a meal for my family off Uber Eats for $43.53 to my home with specific directions and the delivery driver dropped my order off somewhere else. I never arrived my order!

The deliver said they delivered it but they never tried to reach out to me. Not sure if this is a common scam but the order is not eligible for a refund according to Uber eats! PLEASE BE AWARE OF THERE SCAM 😞

I would never use Uber Eats. Roya, an Uber driver was disgruntled about me not giving her food from my restaurant because she didn't have a hot bag. I blocked her from my shop. So, she wrote a bogus review on Yelp. Uber does NOT care about the HOT food the driver just shoved in the backseat of their car, nor do they interview who they hire and they certainly don't care about your experience with the cold food they just delivered. Take third party delivery out of your equation. Order straight from the restaurant or pick it up yourself. Covid is over and they should be too considering their work ethic.

I applied a code They sent to my email. Otherwise I would not have used it. The code was invalid they say but they sent the food anyway. I tried to cancel immediately. Literally seconds after send it and they would not allow it. I am single and I live alone and ended up paying over 70$ To get some Popeyes chicken. I cannot believe I was stupid enough to think they would honor their coupon based on all these bad reviews. One of the worst companies I've ever done business with and I will be deleting the application immediately after this review.

Placed an order for the first time ever as it was a Promo through my American Express account. I only selected a few items bringing my total $13.48 I did a $2.00 tip everything was supposed $15.48. I had $14.00 of Uber cash. That was never applied and the total came to $20.65 after you click order! Oh I immediately went to cancel my order within 15 seconds it took them two minutes to come on to live chat and they said that it was too late and that my order was already in route. That is a complete lie. My order was not in route and has not even been picked up yet. I still don't have my order and it's been 30 minutes They would not take responsibility and entered the chat on their own complete scam artist stay away stay far far away I'll be complaining to American Express and getting my money back.

I ordered food and received a hot mess. It looked like the food was eaten. I contacted support and sent a photo as well. They refused my refund. I called the restaurant and the lady hung up on me. I drove my food there and she remade it, with an apology. I will never order through Uber eats again, the box was flipped sideways when I received it. If I don't feel like driving to get it, I will starve. The prices are already inflated and I always tip my driver

I learned that Uber eats has horrible customer service skills and they do not hold up there end of policy's either. I was supposed to be refunded and they gave me the run around and now they claim it's too late, and I say that's too bad so sad horrible customer service you can't even talk to a live representative to even dispute issues. Something that should be changed in order to make sure customer get the very best of the best service.

I will never order from them again, my drink spilled on my food, and was ruin there customer service is the worst beside one person who helped me and named Melody, the rest of the staff I spoke to was awful. They need to retrain their staff. They will get my money back and investigate themselves. Consumers, please be aware!

My order was never delivered. The driver never called or texted me. I received a bill in email as if the food was delivered. I had to wait 20 minutes on a chat on the Uber Eats website just to get a refund. What a waste a time and money. The chat representative purposely disconnected me. This company should be ashamed of themselves for the money they charge for delivery and such poor customer service.