Uber Eats

I ordered a pizza from my local Pizza Hut. Price came to around $17. When I checked out through Uber Eats, the price charged to my card was $30! I tried to cancel within 1 minute of placing the order, and they were going to charge me $19.95 for cancelling!

I ordered food, Uber eats delivered with missing items and was late. They did nothing for me. The driver did nothing. The restaurant (Applebee's) manager did nothing.

Uber never followed up after saying they would and I was unable to get in touch with anyone after that because their app sucks. Never ordering from them again. Pick up your own food - other business owners are honest.

DISHONEST UBER EATS company only wants your money and doesn't care about their customers!

My son ordered 2 of the same orders by mistake. We canceled 1 within a minute of making the mistaken order which totaled over $39. They charged me over $27 to cancel. I would have rather got the double order. Now I'm out $30

Started placing an order then cancelled. Redid order with priority delivery. Now find out I have 2 duplicate orders coming again and Uber customer service will not remove, or will charge me to have 1 order cancelled.

Should not be surprised as this has happened before.

Everyone is overseas and just read the same script without answering your questions. No one contacts you back from the San Francisco office and I believe these are fake accounts and email addresses for the leaders at the corporate office. Just a horrible experience.

Uber Eats is an iffy service...sometimes it's good and sometimes not. I have ordered several times and it is getting worse. Order yesterday for delivery today. Nada, but yet my credit card was charged. My suggestion: try another service. Uber Eats is not reliable.

Ubereats is a service no one should use. Its drivers are rude and crude. Delivery from Curry house in Epping was all botched and splashed. They have no number you can contact them on for such issues. They partner with food places that are crappy as the food place just kept blaming the driver, I am expecting Uber eats to refund the full sum of $57 for the food and delivery immediately. Ubereats runs a scam deliver service. I have given them 1 rating but they actually deserve 0 rating. Both Curry House and Ubereats were rude and kept passing the blame. Order no B0220
Kay

They will close the chat and tell you to leave a comment when there's an issue. Although I gave 30% tip, 3 drivers picked up and canceled my delivery. I had to wait over an hour for cold $#*! fries. $#*! you Uber Eats.

This company double charged me twice already. This is a chronic, intentional practice and is happening to many customers. They are stealing millions from us. Check your bank receipts if you order from ubereats.

They either don't give u ur food or the Restraunt charges extra for an add on and u don't get what u paid for. I'm using door dash. I paid $3.00 extra for crab grits from bud boys & poets and got regular grits. I sent the pic to Uber eats help and told them and they didn't refund me. Worst app to use.

I was on the phone for nearly an hour trying to order my food and the issue was something so simple that could be fixed. Now we have to confirm through facebook to order food REALLY and not to mention all the steps that takes! It's outrageous the steps I have to go through... feels like a job interview. Either doordash or im buying a car and driving because even that is easier than what I had to deal with today ordering a simple order.

Uber eats has to be one of the worst companies on the face of the Earth. What a scam! We ordered two burrito bowls tonight from chipotle and got charge $67.88. When I called into them to question it, they said that they charged an $18 service fee Plus a delivery fee plus the tip on top of the $30 order. I had absolutely no idea well making the order that it was going to be more than $33 but my bank notified me of the $67.$.88. We will never use this Gammy company again and I want to make sure people know that they can really get screwed over by Uber eats. We are retired and on a limited income, and I thought it would be nice on my birthday to order in having no idea that this company would do this to us. I called them to ask questions about it and they did nothing but defend their right to do that even though they didn't send me an email or any warning because if they had, I would've canceled the order.

You would think that a large company would have decent customer service or try to retain customers when they were clearly in the wrong. Not uber eats. I have now had 2 horrible run ins with customer service. Both times, they refused to give me any credit or anything when they were clearly wrong. Obviously, they are going to have moron drivers, I mean they deliver food and cant actually hold a real job. But you would think when you wait 2 hours and then the restaurant was closed by the time the driver got there, that they would accept some fault. Nope, not uber eats. They pretty much told me they didnt care if i ordered from them again and to deal with it. LOL. Well ok then. Literally deleting the app. I ordered hundreds of times. I'm literally paying salaries over here lol

Uber app froze & locked causing: random auto address & auto entered 1 food item & ended order early. Uber help chat froze 3 times & didn't let me type. I left detailed instructions for each item & all was instructions were ignored. Missing meat, super spicy when asked mild, Called restaurant to explain instructions & they still ignored them. Called Uber Eats 1-800 for help to clerk overseas & he saw issue but couldn't contact driver or restaurant! His said wait until all is delivered wrong & call for full refund! No help - since no Dinner for vegetarians in a strange city. Only bright spot driver was friendly & responded via chat, but also confirmed restaurant refused to fix and no way to contact UBER Eats!

Placed our order thinking we would have a decent delivery time. We went through 6 different drivers throughout the delivery wait. Finally the 6th driver was confirmed and we still had to wait because he had different deliveries to drop off.

I tried ordering 4 times and each time there was an issue.I waited over an hour on one then it just got canceled. The same night I placed two additional orders since I was starving and one was a drivers replacement which never happened and they couldnt get a driver at all on the other.

Two hours later Im chatting with customer service wanting the orders canceled.?so I said one last chance since I had their Uber cash.I placed my last order and Papa Johns cremated my food. They wouldnt accept responsibility and Uber lied saying I wouldnt be charged but I was. Now they wont respond but I am going to by reporting them. If I could leave negative marks I would.

I still have Uber cash on there and they can keep the junk. They need to be out of business!

I have always been a good tipper, even though I think tipping huge amounts for food delivery is stupid. Point is I have had 3 instances where some of my food has been stolen by UE drivers. All CS does is refund that missing item (s) my meal is still ruined. I order what I order for a reason. These drivers are out here on YouTube hardcore complaining about everything. They think they're entitled to loads of money for picking up a bag. Imagine if they're stealing your food what else they're doing to do!

I drove for Uber Eats on the 17th of August 2022. I completed 4 trips and gas is $4 a gallon. When accepting the trip it states what you will be getting paid including tip. After completing the trips, it states that after 1 hour the funds would go to your virtual wallet. 24hrs later I have not received my tips for the trips I completed. When calling Uber Eats customer service, I was transferred 5 times on 17 August, and 6 times 18 August. I have spoken to 11 different people. It's impossible to drive and not be compensated for wear, fuel, and time, while Uber collects their 25% and the driver nothing. This is shameful and beneath fair business practices.

I have been repeatedly ripped off by this company, with cold food, warm (supposed to be cold) drinks, trashed food, missing food, undelivered orders, the list goes on. Their "customer service" is a joke, and you might not get your money (or pre paid tip!) back. If you aren't desperate for food and unable to get it yourself, avoid at all costs. Go take your $#*! down to to the restaurant and pick up yourself, you are doing yourself, the restaurant good. Be warned.

I cancelled an order from McDonalds on Jan 1,2023 shortly after I made it using the cancel order option on the app. I was charged for this purchase even though I did not receive any product! I was told by several Customer Service Representatives that my order was not refundable due to System limitations, so they took my money, refuse to give me a refund of any kind, and leave me with nothing but grief! This is bull$#*!! I as we all do work hard for our money and Uber Eats take your hard earned money and leave you high and dry so to speak! This is a very unprofessional business ethic and I will never use this service ever again and by reading many of their reviews, they have done to same or worse to alot of customers! Please do not fall into the same scam that I did, beware!

Very nasty driver and food was never on time. IN addition waited over 1 hours deilivery to finally arrived. After getting out of work tired and expecting this uber service to arrive. Also driver was nasty and almost threw my food down. DIdn't even acknowledge me and he said that he wanted a tip. I told him that UBER website says no tipping required. He left cursing i believe in a different language. DO NOT use this uber eat

I signed up for the Uber One promotion that was to last 3 months. They charged me over 6 weeks early! They claimed it was to make sure they got their money! I was shocked. This is fraudulent.
My account was hacked and they make it very difficult to delete your Membership.
Scam artists! VERY disappointing. RUN!

If I could give less that 1 star I would. Ordering from this app is complete crap. We waited for over an hour and a half for our food. When we called customer service they were complete jerks. I would Highly advise that you DO NOT use this app to order food!