Uber Eats

Placed my order from a restaurant 5 minutes away. I got the text driver on the way 19 min later no driver. Then the text delivered...not im in hall like where is my order. I text driver send photos. Get told i( i knocked and left at door.)
No its not here come see. She wanted to continue to debate. I check with front desk hey no delivery past this desk. I walk to the hotel next door and hello. My food cold at the next hotel.
Don't bother with customer service they will stall you for 30 min to make you give up. I gave them all the info on email text store info and he cant find it check back later.

Become a member they say. Save time and money they say. Then as a reward for customer loyalty the company refuses to address a concern regarding, and I quote, You account is linked to 10 to 15 devices.". Which by the way is a violation of the use agreement.

Kindly explain how the company cannot be concerned about a customers account security when customer repeatedly states he/she utilizes ONLY ONE (1) device to connect to their account.

Thanks for they half off a yearly membership but I have cancelled and deleted my account.

Buyer beware! Uber Eats in Winter Haven, Florida refuses to make refunds or issue credits when they make mistakes on your order and leave items you have paid for out depending on which restaurant you order from. This is deceptive and unfair because all of the other delivery services do not operate in this manner and Uber Eats doesn't inform customers of this "policy" until after you have paid and tipped in advance for food you end up not receiving. I gave Uber Eats 1 star only because there is no option to give 0 stars.

We ordered food and the app said the delivery charge was zero but after we placed our order and looked at the receipt we were charged 6.49. I messaged with customer service and called them. They will not refund your money unless you have a screen shot. They claim that the zero price was for people who signed up for their special rates. There was no other charge showing.

0/10 Experience would not recommend. Missing items and refused to refund - might set up a business and just not deliver anything and keep the money i'd be absolutely wodded if I did what Uber do on the daily. Would rather sh!t in my hands and clap rather than using this company again.

My initial delivery was expected to be 10-15 minutes which turned into over an hour with 6 different drivers and eventually after trying to cancel I was told I would be charged if I cancelled. I said if you charge me for something I did not receive that is stealing… after 20 minutes of customer service I finally received my refund! Never again!

Not only did I get a wrong order but the order was really old. I wasted 35 dollars on some driver and the company refused to refund me. Wow. Like talking to a wall. WORST customer service in the world.

I ordered my food. It was to be here in three minutes. Christopher the driver called me and asked for the confirmation code and as soon as I said it he disconnected the call. Of course my food was not delivered and Christopher never returned my calls. I tried the chat, useless, automated sorry, nothing else. No one to report this to so I'm leaving reviews everywhere. Check out their Facebook, there is reviews that are so similar that they are clearly unprofessional and dishonest. I left a pic below that shows how dishonest they are. They need to be shut down.

Uber eats customer care is absolutely pitiful Miguel answered the phone last night just trying to place an order had a valid coupon never used Uber before eats and he said could use it because I violated their conditions

We ordered Uber eats tonight. 2 hours to get our order. Now we have to eat a cold dinner after 9:00! And on top of it being cold, we only received half of our paid order and it the half the sausage was raw in the middle! It's been over a year since we used Uber eats, I don't know what possessed me to use them again. I obviously forgot how horrible they are so hopefully I will remember in another year why I don't use them! Lesson learned! We'll definitely stick with Grubhub and door dash! I order food all the time because I'm unable to cook any longer because of my disability! Just won't be from here ever again!

What a $#*!ing mess. Ordered two pizzas f through Uber eats and got a pizza and a salad not even close to our order then had to jump through hoops to get it fixed. Why bother with a horrible service. The driver told us that, that is what he was given so too bad. Done never dealing with them again

This is the third attempt at making a review here. I've used Uber eats many times. The app is easy if things go well. When my delivery tracking suddenly disappeared, and the app stated my delivery had been completed (which it had not), then I had no recourse but to spend a ridiculous amount of time to try to get a refund. Terrible service with regard to explaining.

I used uber eats for 2 times. It's a nightmare. The user interface is super simple but you cannot even choose your payment. You have no options and cannot find needed information easily. Have chat with their agents but none of them is helpful... they just try to be polite but actually they won't solve your problem... this is sorry, that is we cannot... It's just wasting time!

I ordered food from one restaurant and when the driver showed up it was someone else's order so I refused it. I called customer service to cancel my order since it was already late and while they cancelled it, I was still charged for the order. I'm being made to pay for Uber Eats mistake. They should pay the restaurant for the order, it wasn't the restaurant's fault nor, was it my family's fault - yet I'm the one being punished. I've cancelled my membership and will use another service if I want something delivered.

Uber eats suck Will never use it again. I will pick it up from now on twice I have to cancel and pay full price worth not using them. An hour and a half is too long to wait for a sandwich. He picked up my order and has five drop offs. Wow.

My driver walked up to my door and immediately sit it on the ground. I was standing at the door to open it when he walked up. I observed him on my (ring) and sent it to Uber eats. They said, it was ok for the driver to sit my food on the ground. The manager hung up in my face. Rude and disrespectful service all the way around.

I have had several instances where this service never delivered orders and only was given a refund. While an eventual refund is necessary, there is never consideration for the waste of time. They take no ownership whatsoever. I removed their app and will no longer bother with their "service."

Ordered sandwiches from Jersey Mikes. The delivery is set to meet at door, but this person just dropped it off at the apartment door without at least knocking or letting me know the food has arrived, I found out when the app said delivered so I rushed to my door and there it was. Who likes their food sitting on the ground for any length of time waiting for someone to swipe it, or for the ants to start feasting?

I've tried to use Uber eats a couple of times. Even subscribed to the Uber. One thing they are no better than they were 3 years ago. They don't respond in a timely matter and even when they do respond, you pay $65 for a crap meal which is the delivery driver's fault, not the restaurants and they give you $5. What good is that? When you try to update an older review, it doesn't let you so you have to find other ways to let people know that even after trying multiple times, they still suck

Eats has a scam stating you only have 48 hours to report a duplicate or billing issue otherwise they will send you the following email. Even if Uber site shows an order was cancelled and you were still billed, Eats will not even review your case because of the 48 hour rule.

Pizza & wings cold, my coworkers warned me, I should have listened. Won't bother again. Have ordered from the same restaurant many, many times with GrubHub, always happy. They kept changing the arrival time, one stop before me. Learned my lesson

16 working days later and still no refund. Support don't even reply now.
My bank need certain info to investigate the issue and they still cannot provide after 24 hours. Absolutely joke.
How hard is it to process a simple refund. What is wrong with this company and their lack of customer support and service, complete joke. Jumped through all their hoops. Now my bank asked for a few simple questions and they cannot provide or answers.
It doesn't take 16 working days to process a refund.
Avoid this company like the plague.

Simply not worth it. I continuously get bad food, missed items, or bad delivery drivers. Recently I had a HORRIBLE order that I asked for a refund on. It was burnt, the food was cold, my burger was somehow watery, and I ended up throwing it away. I waited an hour. They refused a refund, and gave me the same automated response. Delivery fees are also very high. Use Grubhub or Doordash. Uber Eats is not worth all of the headaches just to order food.