UnitedHealthcare

Worst insurance company ever. I called an asked if a hospital was in network for my wife to deliver her baby in. They told me yes they are network. Well my wife had her baby there and we get the bill for over 7,000$ and they said that hospital was out of network. I called multiple times to get it corrected and they still have not adjusted it. This was just the biggest problem I have had with them their are others too. Do not get them.

I received the visa for the home visit, I activated it and went to use it 2 hrs later and the money was gone. I made a complaint to the # and 6 weeks later not a word! I may contact visa international and tell them their visa name is being used to scam people!

Awful. For such a big company with unlimited resources.

1. they use 3rd party authentication that requires you to go to a separate site to log in. Then it asks for this with every link you click. Then once you've logged in, it forgets which link you're trying to navigate to. Awful.

2. the documents that actually contain useful information (e.g. Coverage details) do not exist. You click through 5 links to get to something helpful, and then that document doesn't exist online.

Awful

When I tell you that this company is absolutely awful! They're uneducated. And incompetent. If it was up to them. I would have died. Over them not being able to find an RX number from my policy! For me to pick up my prescription for my asthma attack. They're AWFUL!

You guys blew me off on Friday for my doctor's appointment for a post-op then you guys reschedule it for Monday and cancel it again by telling me it was not booked early enough this is not the way you need to do business when you have people that need to go to a doctor an hour away and can't drive

If you need to call them for any reason, plan to spend an hour or more waiting for someone to talk with answer your question. Even though the message says the wait time is a certain amount of time, it is alway at least 2-3 time that amount of time. Also, they are the worst when it comes to paying claims according to the policy. They always have some reason for short paying so you end up getting a bill. We had Mutual of Omaha supplemental last year and never had to call them for any reason and our claims were paid according to our plan. United Healthcare has the worst customer service ever!

United Healthcare sent me a bill after I canceled my policy with them. They then refused to provide documentation that I would no longer receive bills and refused to send me documentation that my policy was officially canceled, stating that their "resources are limited," which I found an inappropriate excuse as they have $18 billion in profit. I am still wondering if I will receive additional bills or if they will send the most recent bill to a collection agency or negatively effect my credit score.

I got tossed around a lot before I got to the right representative. The phone reception and was bad with a lot of background noise. The Reps do not have English as their first language. Hard to understand the accents. Had to wait on hold for a while too.

When you first call to inquire about coverage you will speak with someone who speaks fluent english. However, after you are covered you will never, not once have someone who is understandable and tend to make things worse by their lack of ability to understand and comprehend the English language. Constant issues with covered office visits that youve been using for years will randomly not be covered and then you have the luxury of battling it out with some Indonesian who makes the situation worse!

Kept me in pain while they tried to decide if they should allow my Surgeon to provide lidocaine patches for pain. Dr. Provided the prescription it's covered by the insurance but they won't pay for it until the Dr. Sends a note justifying why I need the pain patches. Forms have to be filled out perfectly or they deny payment. Oh but I can pay for it myself even though it covered by insurance. Management makes stupid decisions but management never talks to anybody. No customer paying for insurance deserves to be treated this way! Don't let them do this to you!

5 years back or so united healthcare had a very good customer service. Now their customer service is the worst. Never answer a question accurately. They just blabber whatever they know. I am planing to change my insurance specifically because of their poor customer service.

On day 19 of 100 possible Medicare rehab days, UH began forcing cognitivally challenged man out of successful rehab and into long term care/warehousing him. He had lived in the community his entire life and had prior full physical independence. He was improving greatly with guided rehab. Rather than help him fully recover with more Medicare days and return home, they are forcing him into residential where he will only receive bare minimum exercise, and decline further. They will make a profit by doing this, and the govt. Will have to pickup the tab for 30+ years? Great plan. He is only 62 and in otherwise excellent health. Was bedridden for 8 weeks due to illness/injury and they expected him to be fine at day 19 or "lets just warehouse the mentally handicapped man." Never could get a straight answer on why. Their attitude was "we don't care." DD discrimination. Treat everyone the same---all for their profit. Shame on you for treating a vulnerable adult this way. Dispicable.

United healthcare is good so far however their programs suck. Healthy benefits are a rip off. They take your money but provide nothing in exchange. It is more a headache than a benefit! Also when I try to contact Uhc my navigator is never there. I have been cheated manumy times by the people at healthy benefits and I am considering taking legal action. I give them a zero 0 rating! They offer dental services but impossible to find a decent dental office for this service.

I had a uhc house calls visit from a nurse practitioner. Are was very nice and professional. She went through my medications. I explained each medication in detail to her. When I received her summary in the mail, it was mostly incorrect. Medications I am taking for HEARING problems, prescribed by my otalaryngolgist, she instead put down I was taking these medications for heart failure, depression, hypertension, anxiety disorder, and atherosclerosis. I have none of those maladies. But, now it's on record. It will affect my life insurance premiums and my health insurance premiums in the future. It possibly can even prevent me from getting a legal firearm, if I decided I ever wanted one. I called the house calls number. The representative I spoke with did not sound happy to hear what I had to say. She said she'd submit my complaint. I'm not hopeful about this situation.

Been on hold for over an hour. The hospital has been on hold for an hour too. My husband needs a treatment they wont approve trying to call. No one will respond or answer. This is the worst company. To make it worse they don't even cover as much.
They require prior authorization but do not answer the phone and are not helpful when they do.