UnitedHealthcare

It's been a year, but my claim was not settled yet. Even after all approvals Payment process is pending.
And I called their service desk 1000 times, still, I get the same answer "Your payment will be processed soon" and even in the email, they will mention the settlement date. But nothing will happen after that.

I got the executive who connects the insurance company and Hospital (Rajesh Kumar R *******640), And whenever I call him he will reply either "I will get back to you in 15 mins" or "your payment will next in a week".

In one sentence - Get your medical insurance here and delete/trash all relevant data.

United healthcare always denying claims resubmit and deny again we went for almost a full year to have an ambulance trip covered we were told it was a private ambulance company so they would only pay $800 towards a $2700 bill we submitted this bill multiple times had conference calls with the ambulance company and threatened legal action before they determined that they were in fact responsible for the bill that it was not a taxi ride where we could choose who came for our emergency service among other things if you have a choice do not use this company

Today…. I had a SIMPLE question. Tried calling two times. Both reps could not understand English. I could not get an answer to my question about if a test is covered. The last guy was looking up a CT heart scan under medical durable equipment! And I could hear a rooster crowing in the background. I have great health and rarely use my coverage. It is an advantage plan. I dread the day I need a real customer rep! Please bring back some good customer service.

I have called several times trying to figure out how much my co-pay would be and nobody knew how to help me. It was like a joke, I spent over 3 hours total on hold and being transferred to customer service. Employees genuinely do not listen to the customer and are very improperly trained.

I paid over $500 a month in all of 2020 2021 and could not get barely any care and seeing a doctor it was near impossible. I would never pay for this other than I was stuck with it and the fact that they basically would leave you dead but take your money is extremely depressing and frustrating for their consumers /patients. So sad that you can pay a fortune and virtually be told "no, you will not get any care" other than emergency services period.

The Gentlemen was amazing and helping me acquire the doctors. I needed to visit on top of a primary care physician. I highly recommend United Health and Francisco are made this just easy and amazing excellent job Francisco R.

The rewards program is completely useless since they changed to the "U" card. There is no way to spend them. I have tried several merchants and they cannot read the card. I have called customer service about this several times and they say the merchant hasn't been trained to use this card or I am using it at a merchant not on their "list". They totally messed up a program that once worked easily.

My name is Tiffany Kirkland I paid out of pocket over 6,000 for my daughter Nadia Grey which is on my policy. She had to see a TMJ specialist for nerve damage after getting her wisdom teeth pulled, the specialist was out of network, I received my the necessary documents to file my claim, which was a letter stating she needed this treatment, all the tests like MRI's and X-rays, and her super bill with all of my out of pocket expenses. I was told they received everything 11/09/23 and they had 30 days to review it; well it is now 1/2/24 I have not heard back from them, I called several times and got no where, I checked the website to see if my claim was updated, it was not, they have my current phone number and address. I feel like they could have called me no matter if they would reimburse me or not. This is very unprofessional of them I am hoping they contact me soon and give and update on the status of my claim.

My husband recently diagnosed with terminal cancer. UH has been wonderful. They check up on us, see if we need anything, offering the many services we may need including therapy for grief or just someone to talk to. It is comforting to know they are there. Patrice B-F is a caring human who is helping and has helped us throughout this time in our lives.

Worst healthcare company I've ever had through an employer. Pure garbage. I pay twice as much as I did with Cigna, have half the benefits, and the customer support is the absolute worst. They even billed me for my 2 year old's physician-ordered COVID tests because they were "out of network". Despite me filing appeals about the CARES act and their website clearly stating they would cover those things, they still deny them. Absolutely awful company.