UnitedHealthcareReviews 258

Next year at open enrollment it is my wish that UHC will not be our medical provider. This is the worst insurance company in my history. They will keep you sick by denying medication. They are always turning down what i need to get better and i as of now have made it a small life mission to tell my story in hopes that you dont get involved with these AH. I would have been better a year ago if they would have just given me the right medication. I will be starting a campaign at work to present the President of A****o with a 1000 signed petition before we chose to go with them. I know alot of people who are pissed we took them on as out provider. I hope these reviews cost them dearly as it has me and my family. I guess as long as these UHC VP's get there year end bonus' the business works for them. I am currently shopping for an attorney to make them pay 7 figures. The pain and stress and loss of work has been too much. And all they saved was a few hundred dollars, yeah that it. They would kill me if they could i am positive. Yeah i hate these folks

I applied for their supplemental health policy along with the RX with UnitedHealthcare. They lied to me on 2 different occasions about the supplemental plan just to get me to pay $79 a month for the RX plan. NOW my healthcare coverage from another company was cancelled because of them! And they didn't even except my application for their supplemental policy! I have NO other coverage other than Medicare until March 1st. If you want a company that cares about you, call Humana! They are very easy to work with and DO care.

I had a plan that was supposed to allow me three fully covered primary/specialist visits, as well as two free urgent care visits. However, they did not inform the doctors offices about these 100% covered allowances, so every time I went to an office the receptionists had to call the insurance company and verify my free visits. It really sucked when I went to the urgent care on a weekend and UHC was closed. Luckily the woman let me pull up my coverage information on my phone as proof. Disorganization? Or a giant company hoping customers will just pay the fees and forget to go through the tedious reimbursement process? Hmm... I wonder.

Anyway, I was then told my virtual visits were free but I went to do one and they required credit card information. So I verified with a live chat rep, and he told me to rest assured he would resolve the issue and I would not be charged. But here I am a couple weeks later and I was definitely charged $49! What a joke.

In addition, I was seeing a psychiatrist on the same plan the prior year and all of a sudden the doctors office told me they were no longer working with UHC and that I needed to pay them an absurd amount of money even though the psychiatrist and UHC both confirmed my visits were supposed to be FREE. So I had to get a new psychiatrist.

Then, this year they decided to keep the plan exactly the same but raise the deductible $500 and also increase the price of my Vyvanse medication from $65 to $100, thus rendering the "free" psychiatrist visits pointless. I mean, the monthly medication price jump is the price of a psych office on another plan that was offered Vyvanse for $65.

Hope you're enjoying your $20 MILLION salary David Whichmann. I don't know how you sleep at night.

Until a few months ago, my only experience with UHC was when I worked at a skilled nursing facility and had to call to verify coverage. It was always a very lengthy and unpleasant experience. I have a new job and new insurance now (UHC). It cost $100 to establish a new doctor, who suggested a mammogram. I got the mammogram and bill for $300! I have had 7 mammograms before and was always at no cost (preventative) or just the minimum co-pay. Just before my insurance kicked it, I had a horrible tooth infection and had the tooth pulled. Once my UHC dental insurance was active, I went back to the dentist to see about an implant so the remaining surrounding teeth would not collapse. Guess what? Implants are not covered. And I pose the question, why do I have insurance? Seems that UHC provides, on occasion, some sad and pitiful discount. You can usually work out something with your doctor that would offer the same discount. I will be looking into some alternatives to employee provided insurance. I had better insurance when I was 20 years old working minimum wage at a hardware store.

OPPS sorry I thought I had deleted a new update for this review, instead, it deleted this review. Oh well, now I'll recreate it.

Do not trust this United Healthcare. They do not care if we suffer. They do not care if we are in pain. They only care if you pay them.

I get migraines sadly a lot. The Rizatriptan pills helps so much that I don't loose work or suffer. Up until this year I could only get 12 pills a month. I could cope with that. But now I can only get 4. Yeah just 4. So suffer very much and be in pain? They have made it very clear that they could care less,... And oh I have to pay them to do this to me.

They said to contact my doctor to get him to give me more. That makes no sense at all.! 2 pills a month is not many, not many at all. So why force the doctor to add more to the 4 limit. They probably will only allow him to give me 5 pills but never 12.

BUT my doctor did contact them and they said NO. I was only to get 4 a month.

Plus I strongly strongly suspect that the 4 or 5 pills will cost what the 12 before did, about 150.

Do not trust them, they could care less about us. They really only care about us paying them to be mean to us.

Wish there were negative stars available. If my migraines take over my life. I may decide that it's time for the pain to end. Thanks, United Hate Care... United healthcare. You've made life so bad and you probably laugh all the time.

BUT you can trust Kiwi Drugs. They are in New Zealand and yes it takes a bit of time to ship the prescription BUT you can get what you need and not pay a ton of money like United healthcare wants.

1. How is it they don't have an online portal for claim submission? Absolutely ridiculous. When's the last time you've used fax?
2. One of my mail in claims info was entered in wrong. And processed through an auto system which mishandled it. Led to 1 hr on phone.
3. Another claim wasn't even in their system after 14 days. No idea what to do about this one.
4. Their website is returning an error when I login and try to see previous claims.
5. For future claims, rep is claiming it will probably get processed incorrectly again.

One good thing: the reps were nice and helpful.

I take multiple medications. Almost all of my medications are generic except for one which I have always filled as brand name necessary under other insurance companies. I've tried the generic for this medication in the past and it hasn't worked. Other similar medications haven't worked. Only this one, brand-name necessary medication works and I've been taking it for 13 years. The medication is $1500 out of pocket. UnitedHealthcare threw the book at me and wanted me to pay $1200 for a 30 day supply as a deductible. This is not a standard deductible on my plan as I have never had to pay towards a deductible for any of my other medications. I've just paid the copays for the other medications right off the bat. So now I'm having to try the generic for this medication again when it has already proved ineffective in the past just because I can't afford the $1200. If I could give them 0 stars, I would.

United healthcare practices discriminatory service against immigrants. My husband, who has been in permanent resident of the United States for five years and his resident card is good for another five (not to mention receiving his citizenship this year) was canceled from United healthcare with no notice, one month into a new policy. They claimed this was due to a change in his immigration status, however there was none. When asked repeatedly to provide proof of this, both the representative and subsequent supervisor have refused. I will be filing a complaint with the Better Business Bureau, and a discriminatory action against United Healthcare. As an American Citizen, I am baffled and appalled that a corporation in this country who provides health insurance practices such blatant discrimination against immigrants in this day and age. Shameful and reprehensible.

Pharmaceutical & Preauthorization's
Takes your Premiums & Kick you right in the Berries.

I have never had so much frustration from an insurance company trying to get my medications, the preauthorization process which has already taken 4 weeks because they continually request one more thing from the doctors over & over. Then after you have the preauthorization's & go to fill your medications they deny the preauthorization number that they just issued you & tell you that they need to reevaluate the previous authorizations as a whole & your doctor now needs to make a direct call & provide the same information in order for United to issue a new preauthorization for the already preauthorized medications; have I lost you yet? Ya me too, as well as my Doctor being frustrated with United (they are now evaluating whether to accept new patents covered through United due to this garbage), my Pharmacy has had it with them, all have said they have never had so much problem with an insurance company. We are now going on two months in this review process for medications that I have been on for 10 years, something is wrong with their system. I don't have enemies but you know how they say "I would not wish them on my worst enemy" I would have to wish them on themselves. I was once on Medicaid & in my humble option these guys are 10 times worse, I WOULD NOT RECOMMEND THEM & would advise you to RUN THE OTHER WAY! JR Giles

After receiving LTD for about a year, I just received a letter that they wanted almost all of the money they paid me returned. $*******. 00!

When I was injured at work, I received STD for about 6 months and when that ran out and I could no longer work at any light-duty posts at work, I was forced to choose between retiring early or being terminated and losing my health insurance benefits. I chose to retire early. I could still survive but it would be tight. I got a call from UHC Specialty Benefits who handled the STD claim. She was asking me about LTD and I told her that I just put in my retirement papers so, thinking that was going to be the end of our conversation, she went on to tell me that I could still collect my pension and receive LTD up to 100% of my Pre-Disability salary. I said, "Sign me up!".

Big mistake.

After a year I got a letter stating that they had made an error and my pension offset my LTD payments and they overpaid me over $27,000. That was roughly 80% of what they actually paid me. So now that I had already spent the money, I had to borrow from family and they have made my life very difficult. I have no legal recourse since I guess it is in the policy that they can do this.

They are the most dishonest, deceitful, incompetent boobs I have ever dealt with.

My doctor has been faxing and phoning my medicare part-D drug plan through united healthcare all week in an effort to get my drug's "prior authorization." (Prior authorization is a way the drug company can stall when it comes to paying for expensive drugs.) My doctor has been given the run-around and has gotten nowhere, so I called them, and they lied to me, saying they haven't heard from my doctor AT ALL, and that he must not be trying hard enough. I asked if the woman would testify to that in a court of law, and she laughed at me. This company has no morality, just a strong desire to save money at their clients' expense.

UnitedHealthcare Health Insurance review
Attention Women With Breast Cancer... UHC is NOT behind women with Breast Cancer and will fight you every step of the way NOT to pay when you have exhausted every provider they insist you see. I thought our company had excellent coverage and pay a very high price for it for each of us and now to only learn when it comes down to pay for services they will run the other way... Even our insurance broker is at a loss for words as to how I have been treated with my breast cancer... To the point where we have had to file a formal complaint with the Virginia Bureau of Insurance and the Virginia Department of Health! UHC will continue to put you through more hell then just the hell of your cancer and treatments you must go through! I am fighting with every ounce of energy and life I have left in me for my care and it is falling on deaf ears. UHC only cares about their bottom line and not patient care! Additionally, don't even bother with their cancer support program... useless and a total waste of time!

Having worked in the medical field for many decades, I have personally dealt with dozens of health care insurance companies and medical plans. United healthcare is the scum-of-the-earth. Poison! Literally, dealing with UHC is like dealing with organized crime. We're in South Florida, a location in which UHC has more than 20 different lines of insurance. Physicians' offices are fleeing UHC like rats from a sinking ship. The reason: UHC cheats, steals, and conducts themselves in a disgusting manner. Our office, long ago, quit/disenrolled as contracted "providers" with UHC (Reason: We got tired of all of the dishonest conduct. They were absolutely impossible to "work with"). More recently, UHC acquired a "good plan" that we do participate in. Now, in a few short months, this health plan is awful -- doctors, patients, and anyone else that I've spoken to hates it. Example: The surgical practice than I'm in knows all too well exactly how to submit any/all documentation for surgery preapproval/preauthorization -- we now have dozens of claims, for 100% fully preauthorized surgeries, in which (after the surgery) UHC "denies" the claim and does not pay-the-contracted-rate for the bill, and instead requests "documentation" (i. E. the EXACT SAME documentation that had already been submitted before the surgery, in order to get a preauthorization). It's shocking to me that this type of willful, criminal conduct is tolerated and sanctioned. UHC should not be allowed to conduct business in the State of Florida. Their pattern of abusive conduct is nothing short of willful organized crime. (Note: I certainly would have "rated" UHC as "ZERO Stars" but it was necessary to fill-in at least One Star to submit this completely honest and accurate review).

Worst insurance company ever. I called an asked if a hospital was in network for my wife to deliver her baby in. They told me yes they are network. Well my wife had her baby there and we get the bill for over 7,000$ and they said that hospital was out of network. I called multiple times to get it corrected and they still have not adjusted it. This was just the biggest problem I have had with them their are others too. Do not get them.