UnitedHealthcare

I can't find the words to adequately express how crappy the service is a UHC. Folks on phone are friendly - but unable to solve problems.

I've been on the phone 45 minutes trying to make a appointment. I guess I'll have to drive there.it's the 3rd time this has happened.

This is the 3rd time since 7/24/2020 I have had to call and "update" my mothers address from where she has moved July of 2020 from Co. To TN. Tonight I was transfered by three people Michelle in Idaho to Billy in Sales to Aaron in the I don't want to listen que. What a bunch of VIP Village Idiot People! Now because United Heath Care is unable to do their job and update their customers addresses we are stuck with unpaid medical bills. "WE CAN UPDATE THE ADDRESS BUT IT WILL BE EFFECTIVE AS OF TODAYS DATE" What about the two other times you have "updated" the same address. What about reviewing your notes in the system and making it retro active to the original date 7/24/20 we changed the address. The address is in your system because we are getting mail at the correct address. Maybe United Healthcare should retrain their employees on how to do their jobs correctly the first time. I pray that you get the same treatment when you are needing someone to do their job! Michelle, Billy and Aaron you should be paying Unicare back, you accepting your paycheck is theft when you can't even do your job!

I am HIV positive. I take Descovey and tivacay. I have been on these 2 medications for years. I have always had bcbs and have had no problems. My employer has recently obtained United health care, and they are refusing to cover the descovy. I placed my order las week, only to find out they haven't shipped.
After calling united, they informed me they would not cover it because there is a generic. My doctor informed me that was a generic. So this will be day one not taking my medication
There will be consequences when my health stars to decline. I am NOT interested in having a insurance company playing doctor with my help.
My local hospital has these medication, and if I go more that 2 days without my medication I will check myself in to the hospital to receive my medication. This will come as a huge cost to united, but I will do what it takes to get my meds.
You have started a huge battle, and I will not stop.
Douglas Shannon
525 12wth st SW #3, Hickory NC *******
Member *******
Group 7Q8501
RX bin # *******
Rx PCN999

My medication went from 30 dollars for a 90 day supply on blue cross to 275 for a generic medication.

False sense of security with this highly ineffectual plan. Unnecessary expense that covers precious little