UnitedHealthcare

I received the visa for the home visit, I activated it and went to use it 2 hrs later and the money was gone. I made a complaint to the # and 6 weeks later not a word! I may contact visa international and tell them their visa name is being used to scam people!

Awful. For such a big company with unlimited resources.

1. they use 3rd party authentication that requires you to go to a separate site to log in. Then it asks for this with every link you click. Then once you've logged in, it forgets which link you're trying to navigate to. Awful.

2. the documents that actually contain useful information (e.g. Coverage details) do not exist. You click through 5 links to get to something helpful, and then that document doesn't exist online.

Awful

When I tell you that this company is absolutely awful! They're uneducated. And incompetent. If it was up to them. I would have died. Over them not being able to find an RX number from my policy! For me to pick up my prescription for my asthma attack. They're AWFUL!

You guys blew me off on Friday for my doctor's appointment for a post-op then you guys reschedule it for Monday and cancel it again by telling me it was not booked early enough this is not the way you need to do business when you have people that need to go to a doctor an hour away and can't drive

If you need to call them for any reason, plan to spend an hour or more waiting for someone to talk with answer your question. Even though the message says the wait time is a certain amount of time, it is alway at least 2-3 time that amount of time. Also, they are the worst when it comes to paying claims according to the policy. They always have some reason for short paying so you end up getting a bill. We had Mutual of Omaha supplemental last year and never had to call them for any reason and our claims were paid according to our plan. United Healthcare has the worst customer service ever!

United Healthcare sent me a bill after I canceled my policy with them. They then refused to provide documentation that I would no longer receive bills and refused to send me documentation that my policy was officially canceled, stating that their "resources are limited," which I found an inappropriate excuse as they have $18 billion in profit. I am still wondering if I will receive additional bills or if they will send the most recent bill to a collection agency or negatively effect my credit score.

I got tossed around a lot before I got to the right representative. The phone reception and was bad with a lot of background noise. The Reps do not have English as their first language. Hard to understand the accents. Had to wait on hold for a while too.

When you first call to inquire about coverage you will speak with someone who speaks fluent english. However, after you are covered you will never, not once have someone who is understandable and tend to make things worse by their lack of ability to understand and comprehend the English language. Constant issues with covered office visits that youve been using for years will randomly not be covered and then you have the luxury of battling it out with some Indonesian who makes the situation worse!