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Milly Bridal UK has a rating of 4.1 stars from 691 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Milly Bridal UK most frequently mention customer service, prom dress, and good quality. Milly Bridal UK ranks 10th among Wedding Dresses sites.
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So pleased with the dress and in particular the customer service received. Bought as a bridesmaid outfit for wedding late after not finding anything we liked before within budgets. Dress is made to measure and fits perfectly and is stunning - looks better in real life. Due to lateness of me ordering it I have been in regular contact with the company, in particular, Linda. She has always responded within 24 hours and been so helpful and professional, putting up with my multiple emails and questions (sorry Linda!). Highly recommended. Now waiting for wedding dress to arrive and can't wait. Excuse the photo-it arrived and quickly tried on - still has tag visible. Will try and add official wedding pics later.
Ordered a dress from Milly Bridal for my daughter's prom. Staff were really helpful and quick to respond to questions through their website. The dress is beautiful. Great quality for a good price. We had to make some alterations to the dress but I had expected this as my daughter is very petite.
DO NOT BUY FROM THIS COMPANY! The dress is different from the one in the picture. In the picture it's slightly stretchy so fits beautifully across the legs but the one sent is made of cotton so no stretch at all. The skirt part also has seams and is big. Also, it's very misleading as it has text next to the picture saying about returns but they won't let you return it. I fought and fought for a refund but they refused even though they admitted it was different!
Ordered the dress and paid extra for expedited delivery. It didn't arrive so I cancelled the order. They accepted the cancellation and then later that day shipped a dress. This led to no end of hassle. They told me I'd have to wait for delivery then return it (at my own expense) and then they'd refund. My daughter decided to try the dress on so she could keep it for a future event. It was no where near the size 10 we'd ordered. More like a very small size on the bodice despite her being an 8/10 and despite me having measured her carefully according to the size chart. There was also a defect in the stitching at the back so the skirt didn't hang properly. Despite all this I have had to pay for return. I don't trust them to refund me so am passing this over to my credit card company. They are unprofessional and, in my opinion, dishonest. I think they just found a dress to ship after I'd cancelled in the hope I'd keep it. Clearly there are some good reviews for some lucky people, but in view of my experience and the number of other very poor reviews, think very carefully before using this company. I'm giving one star as zero stars isn't an option.
THESE DRESSES HAVE NEVER SEEN DESIGNER. THE QUALITY IS $#*!ING SHOCKING. BEEN RIPPED OFF 130 POUNDS FOR A DRESS THAT CAME WITHIN A MONTH AND LOOKED DISGUSTING. THE DRESS WAS ILL FITTING EVEN THOUGH I HAD PUT IN MY OWN SIZES THAT I WANTED. SHOCKING! I HAVE TRIED SEVERAL TIMES TO CONTACT THIS COMPANY FOR A REFUND AND ALL THEY DO IS SEND AN AUTOMATED MESSAGE SAYING A LOAD OF BOLLOCKS. THIS WEBSITE IS A SCAM DO NOT BUY FROM THIS SITE DO NOT WASTE YOUR MONEY. $#*!ING BOLLOCKS.
Do not use this company they are a total con
I bought a dress for my daughter and it fell apart straight away. I have tried numerous times to return this address and all they say is that they made the dress well. I pointed out the dress was unbearable and they said after about 20 emails back wards and forwards they would give me 50% as long as I paid the postage. These are one of the worse companies I've ever. DO NOT USE THEM ITS A WASTE OF MONEY AND TIME.
ALL THESE WONDERFUL REVIEWS ARE A LOAD OF RUBBISH! THEY PROBABLY WROTE THESE REVIEWS THEMSELVES! WAITING ON A REFUND FOR 7 WEEKS NOW! NO CONTACT NUMBER TO GET HOLD OF ANYONE! DO NOT ORDER FROM MILLY BRIDAL
Loved it! Custom fit to me and no body would have one like it! Stunning dress! MillyBridal is a great company to go to! Thank you all for making such beautiful dresses!
I ordered these dresses for my bridesmaids, they were delivered very quick and the dresses look amazing exactly like the photos displayed! Recommend MillyBridal to everyone!
Very happy with my dress, if u use custom size it fits perfectly and loved the material aswell. Overall I was very happy, shipping takes a while like a month or more but was worth it
I recieved the dress and it was better than I had ever expected. I opted for the special custom fit option and wasn't disppointed with the fit as it was excellent. The shipping was on time as stated and customer service were brilliant. I would highly recommend using this company.
I have to say, that dress is beyond my expectations! It came on time for my church Gala and exactly the way they showed in the pictures. I had so many compliments through out the night.
I absolutely love this dress. It's not too heavy, material is soft and I had it custom made and it fits perfect. I can't wait for my future husband to see me on our wedding day!
Absolutely over the moon with my custom made dress from milly bridal! It was a perfect fit and everything I expected and more! The detail was stunning!
The dress is just beautiful. I was very surprised about the good workmanship. The fabrics are also very high quality. My niece sees it as simply magical for her prom.
The dress was delightful, one of a kind, and my little girl looked beautiful at the prom. Excellent contact with the seller, the delivery arrived safely at the scheduled time. Thank you very much.
Tip for consumers:
Sizes are different in different countries
Products used:
Dress
Excellent and fast service. Dress is amazing looks exactly like the picture and fits perfect. Customer service is very friendly would definitely recommend Milly bridal uk
Tip for consumers:
Very good service, would definitely use again.
Products used:
Dress
ALERT ALERT! WARNING
IF you are buying from the UK beware, unlike our great stores M&S and NEXT where returns are the norm, you CANNOT return HERE.
I bought what I thought was a beautiful dress on the web site, however when it arrived it was a completely different material. The one on site was a soft flowing the dress I received was made from a stiff mix of cotton which stuck out. My daughter was really disappointed, if I had seen this dress in a shop I never would have purchased it.
So instead of saving money for a prom dress I am new going to go to a reputable UK shop and buy an expensive but quality dress, remember you only ever get what you pay for, pay cheap that's what you will get from this site.
Dear Karen,
We're sorry to hear the dress wasn't as expected! We would really like to help, but we found out you left this review without any order number.
Pls, feel free to contact us and provide your order number? Our email address is service@millybridal.org.
For us, it's important to assist you and solve your problem. Thank you.
Kind regards,
MillyBridal Customer Care
Absolutely amazing just like the picture, I was abit worried about buying online but I had it custom made and everything is perfect saves me a massive stress.
When I ordered for this dress I was skeptical I have never ordered any clothing online and being a plus size woman I was really worried I gave them my custom sizes and the dress came it's took a little while longer than I expected but it was on time before my event even though I had to get some alterations done to it The alterations didn't cost much so it was OK.
The dress is beautiful just like the picture provided, I did have a few questions and they were responded to very efficiently, I would definitely use the website again
Hello Michelle,
Thank you for your review! MillyBridal will keep making an improvement with our products and service. Hope you enjoy the shopping:)
Have a great day!
Best Regards,
MillyBridal Customer Care
uk.millybridal.org
This is a copy of another company.
They copy the dresses so they are "not eexactly like the one on the website" as they said to me hence my dress arrived with significant differences.
After days of correspondence through the website contact page they refused to let me send it back and refused a refund, after some pushing I managed to get a 40% value of the dress compensation.
Customer service (which doesn't seem to exist, just a person responding to emails) were unhelpful and deflected all of my references to their returns policy, even asking me if it was "fair" to give me the refund when they'd paid out materials and labour costs to make it!
It would seem that http://millybridal.en.alibaba.com is the real website. I corresponded with Alibaba customer services who were extremely helpful and professional, this is how I found out about the deception of the other website.
Go through a website that has full contact details and use a credit card as this gives you greater rights to getting your money back.
I've purchased a dress from them that I think is only fit for cleaning up in my daughter is so upset. The dress is nothing like the pictures on the website, cheap and nasty material and when you try to contact them to return it they only want to give you 15% of what you've paid for it plus there is no return labels which they don't want to give you details when you try to contact them. So thanks to milly bridal my daughter is without a prom dress, hope you are happy with your rip of methods. PEOPLE STAY AWAY FROM THIS SITE
I just received my dress today and I couldn't wait to leave a review, I'll update with pictures after the party! I'm seriously over the moon, IT'S STUNNING and I've never felt so pretty. Incredibly well made and it came in even earlier than expected my measurements were a little off of the size 8 so I opted to have it custom, zero regrets!
Dont buy from here your dress will be unwearable you wont get a refund all reviews are false including the one below. This website needs to be took down and whoever runs it needs to be prosecuted!
This dress is absolutely stunning! I couldn't be happier. The material is beautiful quality and it pulls in from the back so is easily adjustable. Overall very happy
Tip for consumers:
Go a size up
Products used:
Dress
Received my dress yesterday. It's for my wedding next month. The color Ivory was beautiful and the fit was perfect. I would recommend this company to anyone and plan on using it again in the future.
Gain trust and grow your business with customer reviews.
MillyBridal is a professional wedding & events dress design and manufacturing company located in Hongkong. Mr. Feng Yu, the company founder, is a USA Certified Public Accountant, who lived in the US and in Canada for several years and moved back to Hongkong to establish MillyBridal in 2003.
Mr. Feng started MillyBridal with a basic idea of helping the bride, not the middleman. After hearing lots of friends and family members complaining about high cost of wedding attires in the US, Mr. Feng established MillyBridal soon after his own wedding. With the hope of offering brides dream wedding dresses without bank-breaking price, the company soon gained popularity.
After a few successful years in the local and Asian market, MillyBridal expanded and started selling their top-quality dresses worldwide, mostly in Europe, American Australia and etc.
MillyBridal Europe, US represents MillyBridal in Netherlands, Atlanta and is dedicated to serving European and North American brides who want their dream wedding gown, custom made to their order and size, at a fraction of the price of similar or lower quality dresses.
MillyBridal aims to make it as easy and hassle-free as possible for the brides-to-be to order their dream wedding dresses, by offering superior products, the best prices possible, excellent and quick customer care, and pricing in$ € or ￡ which always includes shipping so there are no hidden costs or surprises. Import tax is not included but more often than not our brides are not charged ANY import taxes when receiving their dresses.
MillyBridal wedding dress is an embodiment of dignity, elegance, and fashion. From rich style with magnificent lace to the simple and natural pure style, every bride-to-be could find her dream dress for her wedding day.
DressFashion is a professional wedding & events dress design and manufacturing company located in China. Mr. Feng Yu, the company founder, is a USA Certified Public Accountant, who lived in the US and in Canada for several years, and moved back to China to establish DressFashion in 2003.
Mr. Feng started DressFashion with a basic idea of helping the bride, not the middleman. After hearing lots of friends and family members complaining about high cost of wedding attires in US, Mr. Feng established DressFashion soon after his own wedding. With the hope of offering brides dream wedding dresses without bank-breaking price, the company soon gained popularity.
After a few successful years in the local and Asian market, DressFashion expanded and started selling their top-quality dresses worldwide, mostly in Europe, American Australia and etc.
DressFashion Europe, US represents DressFashion in Netherlands, Atlanta and is dedicated to serve European and North American brides who want their dream wedding gown, custom made to their order and size, at a fraction of the price of similar or lower quality dresses.
DressFashion aims to make it as easy and hassle-free as possible for the brides-to-be to order their dream wedding dresses, by offering superior products, the best prices possible, excellent and quick customer care, and pricing in$ € or ￡ which always includes shipping so there are no hidden costs or surprises. Import tax is not included but more often than not our brides are not charged ANY import taxes when receiving their dresses.
DressFashion wedding dress is an embodiment of dignity, elegance and fashion. From rich style with magnificent lace to the simple and natural pure style, every bride-to-be could find her dream dress for her wedding day.
Hi Stuart,
Thanks for the feedback. We are sorry for the inconvenience. Actually, all of our dresses are made to order and under the strict examination before shipping. As to the measurements, often bust, waist and bottom measurements are all needed to be considered before purchasing because different brand may use the different standard about the sizing. Our representatives are happy to help with this also. Email address: service@millybridal.org
Because all of our dresses are made to order, please understand that items that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged, It is also listed on our return policy: http://uk.millybridal.org/help/returns.html
We truly value your business, and we're eager to do whatever we can to regain your trust in us as a company. If you have any order issue, please kindly feel free to email us at service@millybridal.org or provide us with the valid order number. Thank you again for bringing this to our attention, so that we can make improvements for the future.
May you have a good day and keep in touch.
Kindest Regards,
MillyBridal Customer Care