Milly Bridal UK has a rating of 4.1 stars from 691 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Milly Bridal UK most frequently mention customer service, prom dress, and good quality. Milly Bridal UK ranks 10th among Wedding Dresses sites.
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So pleased with the dress and in particular the customer service received. Bought as a bridesmaid outfit for wedding late after not finding anything we liked before within budgets. Dress is made to measure and fits perfectly and is stunning - looks better in real life. Due to lateness of me ordering it I have been in regular contact with the company, in particular, Linda. She has always responded within 24 hours and been so helpful and professional, putting up with my multiple emails and questions (sorry Linda!). Highly recommended. Now waiting for wedding dress to arrive and can't wait. Excuse the photo-it arrived and quickly tried on - still has tag visible. Will try and add official wedding pics later.
Ordered a dress from Milly Bridal for my daughter's prom. Staff were really helpful and quick to respond to questions through their website. The dress is beautiful. Great quality for a good price. We had to make some alterations to the dress but I had expected this as my daughter is very petite.
I love this dress. I was worried about buying such an important item online, without trying it on, feeling the quality of the material ect. I am so happy with this dress. It is amazing quality, even my seamstress who is taking it in for me has commented on the workmanship involved in this dress. I have recommended MillyBridal to anyone asking about prom dresses... I just don't understand why people would spend more than they have to to get a high quality beautiful dress! Oh, also it arrived 3 weeks before the delivery date, well packaged and without incident.
We ordered this dress for one of my prom. It was delivered very promptly. It is very well made however we ordered the colour in hunter green which ended up being much lighter than we expected. Not a problem, the overall quality was enough to make us happy with our purchase. Thank you!
Just received my dress which arrived earlier than expected. The quality of the dress has well exceeded my expectations. I was quite nervous about ordering my prom dress without being able to try it on, however it fit beautifully and is absolutely stunning. Thank you so much, now just have to wait for my prom so I can show it off to everyone. I'm now looking at other dresses from this site as I feel very confident that they will be just as beautiful.
The dress arrived in perfect condition, are beautiful and of good quality, loved it too! I would buy more often, but the long delivery time discourages me to make a new purchase, because it took 1 month to arrive. Even with the slow delivery, they were very attentive and gave me support in all my requests.
We were apprehensive about ordering online but thankfully all went well, communication was good and we had a tracking number for our dress.
It arrived on the date given even though it could have been before or a few days later. Very pleased.
We had to have a slight adjustment made to the hip area but this is because we had an actual size according to measurements. Rather than give measurements and get it wrong. Our daughter looked stunning. Thank you.
I am absolutely in love with this dress. The recommended size fit perfect (a little long). I'm 5'7" and had to take 4 inches off to make it just be floor length. You definitely plan on having to get it hemmed.It looks even more gorgeous in person, and I can't wait to wear it to prom. It's honestly amazing.
I've been buying the dress from this website, and they hardly ever disappoint. All made of good material. The sale prices are very reasonable as well. The only problem It have is that the dress take very long to process and the shipping takes 3 weeks or more, so international shipping will take a lot longer. But the items are usually worth the wait! If it wasn't for the long shipping time, I would rate Millybridal UK excellent. But I guess it's the reason why the price could be so reasonable.
This is an overseas company, not based in UK so they don't abide by UK purchasing laws. Quality of dress was poor, faulty zip, sequins coming off everywhere. They do not accept returns or refunds. They say it's because all dresses are made to measure, which isn't true. They pay £5 for reviews so people think they are reputable company. I've been offered £5 to post a good review! Please do not use this company. I've paid £159 for a rubbish dress they won't let me return.
I bought few pair of shoes from this company. After waiting almost a month for them, tried them on and they didn't fit as they were too small. I sent an email through the website to ask about returning brand new unused item and got a ticket. So I waited some more. I tried to contact someone through Facebook they said they forwarded my email to someone and gave me an email add so waited again. I emailed the address after few days to get a reply that I can't return the shoes as they are perfect size and basically it's my fault for not ordering the right size. This company has no customer service so be ware of them. It's a scam. One star is too much for it.
Looks just like it did in the picture. Would say the sizing is correctly advertised as well. Bought size 6, it does fit however it's a bit long, but I'm quite petite anyway. Would recommend getting measured get it custom-made if you want the sizes to be as accurate as possible.
Amazing dress! We ordered a custom size and it fits perfectly! I ordered this for my daughters prom and she is a plus sized girl and it looks just as good on her as it does the model! Shipped 3 days before estimated ship date! It looks just like the picture and is very well constructed too! They even shipped it inside out so the tulle would not get snagged when the package was opened. Will not hesitate to order from this company again!
My daughter looked beautiful in her Prom dress which was an absolutely stunning creation from Milly Bridal. The delicately fitted bodice was fashioned with exquisite lace intertwined with gold sequins and the full voluminous skirt in netting accentuates the shape of the waist. This is a very feminine, fairy tale princess dress guaranteed to ensure that the wearer will look beautiful and undoubtedly has the wow factor which will guarantee that every young girl will look stunning in her Prom; a magical dress to be proud of and treasure. Well done Milly Bridal; you did my daughter proud; she loved the dress and enjoyed her special evening to the maximum.
Just received daughters prom dress, way too small, they do not ask for enough measurements, it will not go over her thighs, the material is not as described silk/satin like it is not, delivered late. Poorly made. Piece of white cotton sticking out of seam. They remove bad reviews from their website, so check out 'trust pilot' for the truth. The say 100% satisfaction on website -not true. Waste of £145.00.
I bought my daughter's prom dress from Milly's Bridal and found the made to measure element accurate, the colour and sizing as described and the quality fantastic. Even though it was not made in the UK the communication via email was really good with photos of the dress being made sent to me.
The quality is fantastic, and the dress was lined. I went online as nothing in the shops here were quite right and even when you bought the dress you have to pay for it adjusting, hence the made to measure element with Milly Bridal is such a good idea. I would definitely buy from them again.
Disgusted by the quality of the dress we received. The zip was too short so my daughter could not begin get into it even though it had been tailored to her measurements. The fabric was completely creased up and it arrived scrunched up in a plastic bag with no paperwork. The dress has no tags so we don't even know if it is a returned or new garment at all. The hem goes up and down and the binding inside is not fixed so it has bunched up. They say that we are not entitled to a refund and have only offered 15% and yet it is truly not fit for purpose and cannot be worn. We even sent photos as proof of the problem. My daughter was so disappointed and we have had to rush around to find a replacement for her prom. I would NEVER recommend chancing on buying a dress from this site.
Never sure about quality from online sources, but I was pleased with what I got for the price, and how quickly it was delivered. I was also impressed by the range of products available, although there were quite a lot of Jack Sparrows.
I ordered at very short notice, and was very surprised and happy when the outfit was delivered early the next day. (Just as well, as a few minor alterations had to be carried out). The quality of the outfit was excellent, (much better that I'd imagined), and could be adapted to make other outfits in the future. Will definitely use this Company again, and would recommend it to friends.
If I have one negative comment, it's that I can't find the search facility, it could be better. (You have to know exactly what the outfit is called in order to get to it) Otherwise, really pleased.
My dresses are fantastic colour and very well made; they're satin so I was worried would be a bit flimsy but are well lined and boned and come with bra cups. I'm ordering three more for my other bridesmaids to measure, and the team very kindly offered to waive the usual extra charge of £20 for custom measurements because I am purchasing so many. Excellent customer service and gorgeous dresses, couldn't recommend more!
I got your email to ask about my feedback, I have been very busy these days, just have the time to write a review! I am absolutely satisfied with my dress, looks so fairy! My advice for other friends, if standard size does not fit you, do not take the risk, order customized one! You do not need to make any alterations at all! I love my dress so much, cannot wait to wear it on my big day, thank you MillyBridal.
Do not buy from these scums, they use pictures of expensive designers and misleadingly will sell their products pretending that's what the produce. In reality they will make a ridiculous nasty looking replica and will not accept any returns and refunds! This site needs to be reported and banned for trading in UK.
After buying a custom fit prom dress for my daughter a few years ago which was perfect, my other daughter decided she liked one of the bridal dresses. We ordered it custom fit and it's perfect. She loves it, it's beautiful. We also ordered 3 bridesmaids dresses, all the same but custom fit which are also perfect. It is worth paying the extra few pounds to have it made to size rather than guessing the sizes. Considering we are in the middle of a pandemic, and brexit, delivery didn't take too long either. Approximately 8 weeks.
I would definitely use them again without hesitation.
I can't add photos as the wedding hasn't taken place yet.
Tip for consumers:
Pay the extra few pounds to custom fit your dress and be very careful and exact with your measurements. Use the guides to tell you where to measure and double check everything.
Products used:
Wedding dress this purchase, bridesmaids dresses previously and prom dress previously
Took a chance on these and was very pleased. Ordered fabric swatches which came quickly. Had 3 custom made dresses which arrived in good time. Great colour and quality. A few minor alterations required such as strap length but very pleased with service and delivery. For some reason my card was charged twice ( my error) but this was quickly resolved. Would recommend
I stumbled across MillyBridal whilst looking for my prom dress and hadn't looked back, endless styles to choose from. Honestly at first I was quite sceptical as MillyBridal is not widely known, but now I wish I'd come across them sooner than I had. The customer service were always polite and kind through my inquiries and gave prompt and informative responses. The dress... Oh the dress. Absolutely exceeded my expectations. The quality is amazing and the tailored to perfection, fitted perfectly. Amazing retailer.
I am giving this order a 5 star rating only because the of the total construction of this dress. However, the turn around time from initially paying for the dress until actually receiving my order really does suck. Personally, I think this is an area desperately in need of improvement, but the end result was worth the wait. All I can say is "please don't wait until the last minute to order anything. You are setting yourself up for disappointment if you do."
Ordered my daughters prom dress and then read the reviews and went into panic mode especially after the delivery date of 19/06/17 came and went I honestly thought my £145 was down the drain. However it was delivered on the 30/6/17 got plenty of tracking notifications and I have to say the dress was stunning my daughter looked gorgeous at half the price of the prom dresses she tried on in shops. All I will say is order at least 2 sizes bigger than you need and allow extra delivery time. Well worth the stress.
Absolutely thrilled to bits with my wedding dress. Sent my measurements and it fits perfectly, and looks just how it did online. Their communication throughout was fantastic too. Would 100% recommend. One very happy bride to be.
MillyBridal is a professional wedding & events dress design and manufacturing company located in Hongkong. Mr. Feng Yu, the company founder, is a USA Certified Public Accountant, who lived in the US and in Canada for several years and moved back to Hongkong to establish MillyBridal in 2003.
Mr. Feng started MillyBridal with a basic idea of helping the bride, not the middleman. After hearing lots of friends and family members complaining about high cost of wedding attires in the US, Mr. Feng established MillyBridal soon after his own wedding. With the hope of offering brides dream wedding dresses without bank-breaking price, the company soon gained popularity.
After a few successful years in the local and Asian market, MillyBridal expanded and started selling their top-quality dresses worldwide, mostly in Europe, American Australia and etc.
MillyBridal Europe, US represents MillyBridal in Netherlands, Atlanta and is dedicated to serving European and North American brides who want their dream wedding gown, custom made to their order and size, at a fraction of the price of similar or lower quality dresses.
MillyBridal aims to make it as easy and hassle-free as possible for the brides-to-be to order their dream wedding dresses, by offering superior products, the best prices possible, excellent and quick customer care, and pricing in$ € or £ which always includes shipping so there are no hidden costs or surprises. Import tax is not included but more often than not our brides are not charged ANY import taxes when receiving their dresses.
MillyBridal wedding dress is an embodiment of dignity, elegance, and fashion. From rich style with magnificent lace to the simple and natural pure style, every bride-to-be could find her dream dress for her wedding day.
DressFashion is a professional wedding & events dress design and manufacturing company located in China. Mr. Feng Yu, the company founder, is a USA Certified Public Accountant, who lived in the US and in Canada for several years, and moved back to China to establish DressFashion in 2003.
Mr. Feng started DressFashion with a basic idea of helping the bride, not the middleman. After hearing lots of friends and family members complaining about high cost of wedding attires in US, Mr. Feng established DressFashion soon after his own wedding. With the hope of offering brides dream wedding dresses without bank-breaking price, the company soon gained popularity.
After a few successful years in the local and Asian market, DressFashion expanded and started selling their top-quality dresses worldwide, mostly in Europe, American Australia and etc.
DressFashion Europe, US represents DressFashion in Netherlands, Atlanta and is dedicated to serve European and North American brides who want their dream wedding gown, custom made to their order and size, at a fraction of the price of similar or lower quality dresses.
DressFashion aims to make it as easy and hassle-free as possible for the brides-to-be to order their dream wedding dresses, by offering superior products, the best prices possible, excellent and quick customer care, and pricing in$ € or £ which always includes shipping so there are no hidden costs or surprises. Import tax is not included but more often than not our brides are not charged ANY import taxes when receiving their dresses.
DressFashion wedding dress is an embodiment of dignity, elegance and fashion. From rich style with magnificent lace to the simple and natural pure style, every bride-to-be could find her dream dress for her wedding day.
Hi Trisha,
Thanks for your feedback. We are sorry for making you unhappy.
Firstly, We are the UK and US-based but most of the dresses will be shipped from Hong Kong where we own a factory. For the quality, most of the dresses listed on MillyBridal are designed and photographed by ourselves. What you see is what you gonna get. We are confident in our dress similarity.
Secondly, For the return, because all of our dresses are made to order, please understand that items that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged, It is also listed on our return policy: http://uk.millybridal.org/help/returns.html
Thirdly, For the reviews on MillyBridal page, they are all real, please don’t worry about that. In order to offer better service and make our quality, shipment, and service best match people needs, we hope all our customers can give us some comments or suggestions, we will listen to your opinions with an open mind. As to the reviews, we did not remove any bad reviews and they can be seen on this page.
Of course, you also can check our real photos: http://uk.millybridal.org/style-gallery/all/
Pls, feel free to contact us if you have any questions. Our email address is service@millybridal.org. We are always here to help.
May you have a good day and keep in touch.
Kindest Regards,
MillyBridal Customer Care