• Milly Bridal UK

Milly Bridal UK

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Overview

Milly Bridal UK has a rating of 4.1 stars from 691 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Milly Bridal UK most frequently mention customer service, prom dress, and good quality. Milly Bridal UK ranks 10th among Wedding Dresses sites.

  • Service
    92
  • Value
    92
  • Shipping
    92
  • Returns
    47
  • Quality
    92

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Positive reviews (last 12 months): 86.7%
Positive
13
Neutral
0
Negative
2
130
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How would you rate Milly Bridal UK?
Top Positive Review

“Absolutely Beautiful”

Ali O.
7/12/24

So pleased with the dress and in particular the customer service received. Bought as a bridesmaid outfit for wedding late after not finding anything we liked before within budgets. Dress is made to measure and fits perfectly and is stunning - looks better in real life. Due to lateness of me ordering it I have been in regular contact with the company, in particular, Linda. She has always responded within 24 hours and been so helpful and professional, putting up with my multiple emails and questions (sorry Linda!). Highly recommended. Now waiting for wedding dress to arrive and can't wait. Excuse the photo-it arrived and quickly tried on - still has tag visible. Will try and add official wedding pics later.

Top Critical Review

“Lovely dress”

Andrea D.
8/23/24

Ordered a dress from Milly Bridal for my daughter's prom. Staff were really helpful and quick to respond to questions through their website. The dress is beautiful. Great quality for a good price. We had to make some alterations to the dress but I had expected this as my daughter is very petite.

Reviews (691)

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Reviews that mention popular keywords

custom measurements (21) custom size (30) dress today (13) customer service (81)
Thumbnail of user carlya6
GB
1 review
0 helpful votes
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January 22nd, 2018

I've bought this dress as a potential bridesmaid dress. I have 6 bridesmaids so wanted to buy one to check its fit and quality. I havent tried the fit 37 weeks pregnant so waiting for one of my maids to try on but the quality is amazing! I cant stop looking at it. Thank you so much I will be purchasing the other 5 plus the childrens dresses now!

Thumbnail of user dianec114
Thailand
1 review
0 helpful votes
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December 3rd, 2017

I bought this stunning dress in princess blue, custom made, for my maid of honour and she loves it just as much as I do! It's stunning! I'm so pleased with everything about it, the shape, colour, size, and the overall look. The quality is fantastic too! Well worth the money :) I'm so happy and I can't wait to see her wear it on the day! Thank you MillyBridal.

Thumbnail of user chloec50
Spain
1 review
0 helpful votes
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February 12th, 2019

This dress is amazingly gorgeous. Exactly what I wanted. Very nice quality. I was hesitant to order online without trying it on but so glad I took the chance. I ordered a custom size to avoid having to get alterations. Only thing I would of liked better is if the buttons were faux buttons. I would definitely buy from MillyBridal again.

Thumbnail of user jecellek
Philippines
1 review
0 helpful votes
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October 23rd, 2019

This dress is amazingly beautiful-especially for the price. Being a bigger girl myself its definitely a lot harder to find something that fits and looks nice for a good price, you guys have accomplished just that. I will admit the dress is a bit longer than I expected but that's no big problem. This came right on time-a little early even.

Thumbnail of user mccauleyd
Ukraine
1 review
0 helpful votes
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March 4th, 2019

I just wanted to assure you that this shop and the workers are amazing! The shop is very thorough on measurements and details because they want it to be perfect for you! Quality was great as well as receiving the dresses very quickly! Always received dresses within 4 weeks or earlier from across seas! Have any questions MillyBridal was wonderful to work with and responded quickly :) You are purchasing exactly what you see on their online shop! Thanks again to the whole team for all the hard work!

Thumbnail of user tejadam
Brazil
1 review
0 helpful votes
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November 1st, 2019

Like other reviewers I was skeptic about purchasing my dress online. I am however happy that I took the leap of faith and went ahead. The quality was excellent and the tailoring on point. The dress is made in and shipped oversea so give yourself sufficient time for delivery and adjustments to suit ur liking. If u know your measurement then u can use the size chart to select the right size for u to get that perfect fit.
<3

Thumbnail of user ralinep1
Brazil
1 review
0 helpful votes
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November 21st, 2017

Bought this dress for my 5 year old niece and it's beautiful. Well made, quality material and just a lovely dress. Size did come up bigger but that's no issue as I'll get it altered. Very made up with my purchase.

Thumbnail of user chamblessm
Brazil
1 review
0 helpful votes
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June 10th, 2019

Absolutely loved this dress. It looks exactly like the picture and the color was right to a tee to the sample! The fabrics seem like high quality and I have no complaints. It fits a little bigger and I even did custom measurements so do watch that but after a few alterations it was perfect! Shipping was fast to Canada as I received the dress from the time of purchase to my door in just over 2 weeks! I was impressed with the overall experience and would defiantly use MillyBridal again.

Thumbnail of user didonatoj
Poland
1 review
0 helpful votes
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July 29th, 2019

The order came very quickly, in a month. The parcel was being tracked. The dress is just super! Stitched very neatly, there are nowhere any sticking out threads. My daughter is very pleased. Be sure to more dresses on this site. Thank you very much for the seller. Good luck to you and your company!

Thumbnail of user millyh
Milly H. – Milly Bridal UK Rep

Dear Didonato,
Thank you very much for being part of MillyBridal! We appreciate your business and hope to serve you again soon!

Best Regards,
MillyBridal Customer Care

Thumbnail of user leorag
BA
1 review
0 helpful votes
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December 10th, 2017

It arrived exactly as described. The fabric is lovely. After a lot of apprehension I opted for the champagne/Ivory and it's beautiful. The Champagne gives much more definition than Ivory alone, yet the dress still appears pure white. My only complaint would be the sizing. I chose my size based on measurements. I was afraid that the dress would be too tight, it ended up being too large. I have have it altered.

Thumbnail of user marjorier12
GB
1 review
0 helpful votes
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June 11th, 2017
Verified purchase

I ordered this dress for my daughter for her prom, it came about a week earlier than expected and it is beautiful. It fit her perfectly. In the end she decided on another we dress we ordered from Uk.millybridal.org but it was a difficult choice as BOTH dresses were amazing. They seem to be very high quality and true to size. We will definitely be back next year to order again. Just a tad long but with heels it was perfect. We bought the royal blue and it was so elegant. The detail on the dress is amazing for the price.

Thumbnail of user ericat266
GB
1 review
1 helpful vote
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August 2nd, 2023

I ordered a custom tailored dress for my uncles wedding as I've had no luck with my size on other websites however millybridal not only double checked my measurements beforehand and my dress arrived quickly and looked exactly like the picture and fit perfectly. I also got multiple updates on shipping and delivery which I really appreciated. So so happy!

Products used:
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Service
Value
Shipping
Returns
Quality
Thumbnail of user tessad12
Brazil
1 review
0 helpful votes
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January 22nd, 2019

I am so stunned! The dress was sewed and shipped to Europe in less than 4 weeks, it fits perfectly and looks just like in the picture! Some sequins are coming of but I guess this is just normal for a dress that sparkles so much! Five stars!

Thumbnail of user ariahnaa
Kentucky
1 review
8 helpful votes
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October 26th, 2020

This is what I ordered vs. what they sent. It gets so much worse. Customer service number does not exist, return form not available, they don't return email, and live chat doesn't reply. I literally was robbed nearly $400. I wish I had not been so in love with this dress, I wouldn't take a million dollars to wear what I received in my wedding and I certainly wouldn't pay a penny for it. Absolute junk and a scam. Please don't wind up heartbroken like I did!

Thumbnail of user mauras17
Colorado
1 review
2 helpful votes
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April 4th, 2019

While I went to a department store last night and bought a size 8 dress. When working with Milly's Bridal, there size 8 did not fit at all. They refuse returns and offer 10% for alterations which cannot be made due to the poor quality of the dress!

Thumbnail of user millyh
Milly H. – Milly Bridal UK Rep

Hello Maura,

We feel sorry about the situation.
We'd like to check your case and offer assistance. Unfortunately, we could not find any order under your name, please feel free to contact us and provide your order number? Our email address is service@millybridal.org.
We'll be glad to assist you,
Thank you very much.

Kind regards,
MillyBridal Customer Care

Thumbnail of user cassellad
Brazil
1 review
0 helpful votes
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May 9th, 2019

Amazing dress! Came exactly like the photograph, quality of material is amazing! Recommend taking measurements before ordering as mine came perfect and true to size uk size 10... Exactly what I wanted for my prom and brilliant value for money, will definitely be ordering from this website again.

Thumbnail of user anastaciak1
Ukraine
1 review
0 helpful votes
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June 6th, 2018

I was really skeptical about buying a dress online but after reading the reviews I decided to order this dress in dusty rose. The dress looks exactly like the description, it's a beautiful dress. Got a lot of compliments, the dress was very well made. The dress does run small so I would recommend to either get it custom made or order one size bigger just in case. Customer service was also great. Will definitely recommend this site and buy from here again.

Thumbnail of user shelbyb84
Brazil
1 review
0 helpful votes
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February 3rd, 2019

This dress is wonderful. I ordered it for my prom and got it in red, and looks just like it does in the picture. MillyBridal employees were very responsive to all my inquires and questions. I got the dress about 4 weeks after putting in the order, and I cannot express enough how great it looks. I was worried when I read about people who had bad experiences using this company, but I had no problems. Good price for the style and quality. I'll post a picture of my dress after my prom night. I'll definitely buy from MillyBridal again and recommend friends here as well.

Thumbnail of user markn266
Poland
1 review
0 helpful votes
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January 24th, 2019

I ordered this dress and added on the custom sizing. This was my first time using MillyBridal and my friend did as well. We both had great experiences. Ease of ordering, helpful customer service, extremely fast shipping, and the dress fit almost perfectly. If anything, it was a little big at the shoulder straps, but everything regarding the sizing I sent was perfect. I will definitely be using MillyBridal again!

Thumbnail of user hollyh46
GB
1 review
2 helpful votes
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June 12th, 2017

Got conned £130 for a prom dress which does not look like the photo or fit me at all, they will give you 15% refund, which is nothing compared to how much I spend. Aswell as payed for rush order which does not rush it at all. Complete waste of time

Thumbnail of user velmac5
Brazil
1 review
0 helpful votes
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January 16th, 2019

I LOVE THIS DRESS. It is even nicer than in the picture if you can believe that since the picture is gorgeous. Beautiful high quality dress and tailoring. Fits perfectly per measurements provided. MillyBridal is a pleasure to deal with. All of my questions were answered quickly and the dress was delivered by the promised date. I am so happy I found them and will use them again.

Thumbnail of user kreutzeri
Kreutzer I.
Philippines
1 review
0 helpful votes
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June 21st, 2019

This dress is wonderful! I was a little skeptical about ordering and I did order a size up, just in case. Nothing a few alterations can't fix. Gorgeous dress, well made. I am so excited to wear it, just trying it on made me feel like a princess. Thank you for the fabulous experience!

Thumbnail of user lorrainem186
GB
1 review
18 helpful votes
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April 2nd, 2019

Warning

Dress received was a rag and not correct colour. Refused a return cust £148 for nothing
My daughter thought this was a beautiful dress on the web site, however when it arrived it was a completely different material. Came in an old plastic bag wrapping from China My daughter was upset and disappointed, i got it made to order what a joke it didn't fit. How can this be allowed to continue upsetting young girls. I would have put photos of dress on my daughter but don't want this online but I have sent them to PayPal. I have tried to add photos of what it's like but not uploading. Willing to do this though if I can manage as I am so upset

Thumbnail of user millyh
Milly H. – Milly Bridal UK Rep

Hello Lorraine,
We feel sorry about the situation.
We'd like to check your case and offer assistance. Unfortunately, we could not find any order under your name, please feel free to contact us and provide your order number? Our email address is service@millybridal.org.
We'll be glad to assist you,
Thank you very much.

Kind regards,
MillyBridal Customer Care

Thumbnail of user cristinak6
AE
1 review
0 helpful votes
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November 30th, 2017

This dress is very very comfortable and versatile, gorgeous glowing color and it falls beautifully. However, because of its freeform fit, it did feel a little big. I might have opted to get a size smaller to have a little more support from the waist elastic. It also arrived ridiculously long. I'm 5'6" and it trailed on the ground even with 8 in heels on. Better to be too long than too short, I guess. I had to have the back tailored.

Thumbnail of user sophiah40
GB
1 review
0 helpful votes
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August 2nd, 2019

I was dubious when my daughter wanted a custom fitted dress. But the customer service was excellent and the delivered product even better. V well made and perfectly fitted. You will not be disappointed. I would use Milly Bridal again.

Thumbnail of user millyh
Milly H. – Milly Bridal UK Rep

Dear Sophia,

Thank you for your kind review of MillyBridal. We are always happy to hear when our customers have enjoyed their experience shopping with us.

We hope to see you again on Millybridal.org soon!

Best regards,

MillyBridal Customer Service Center

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From the business

MillyBridal is a professional wedding & events dress design and manufacturing company located in Hongkong. Mr. Feng Yu, the company founder, is a USA Certified Public Accountant, who lived in the US and in Canada for several years and moved back to Hongkong to establish MillyBridal in 2003.

Mr. Feng started MillyBridal with a basic idea of helping the bride, not the middleman. After hearing lots of friends and family members complaining about high cost of wedding attires in the US, Mr. Feng established MillyBridal soon after his own wedding. With the hope of offering brides dream wedding dresses without bank-breaking price, the company soon gained popularity.

After a few successful years in the local and Asian market, MillyBridal expanded and started selling their top-quality dresses worldwide, mostly in Europe, American Australia and etc.

MillyBridal Europe, US represents MillyBridal in Netherlands, Atlanta and is dedicated to serving European and North American brides who want their dream wedding gown, custom made to their order and size, at a fraction of the price of similar or lower quality dresses.

MillyBridal aims to make it as easy and hassle-free as possible for the brides-to-be to order their dream wedding dresses, by offering superior products, the best prices possible, excellent and quick customer care, and pricing in$ € or £ which always includes shipping so there are no hidden costs or surprises. Import tax is not included but more often than not our brides are not charged ANY import taxes when receiving their dresses.

MillyBridal wedding dress is an embodiment of dignity, elegance, and fashion. From rich style with magnificent lace to the simple and natural pure style, every bride-to-be could find her dream dress for her wedding day.

Business History

DressFashion is a professional wedding & events dress design and manufacturing company located in China. Mr. Feng Yu, the company founder, is a USA Certified Public Accountant, who lived in the US and in Canada for several years, and moved back to China to establish DressFashion in 2003.

Mr. Feng started DressFashion with a basic idea of helping the bride, not the middleman. After hearing lots of friends and family members complaining about high cost of wedding attires in US, Mr. Feng established DressFashion soon after his own wedding. With the hope of offering brides dream wedding dresses without bank-breaking price, the company soon gained popularity.

After a few successful years in the local and Asian market, DressFashion expanded and started selling their top-quality dresses worldwide, mostly in Europe, American Australia and etc.

DressFashion Europe, US represents DressFashion in Netherlands, Atlanta and is dedicated to serve European and North American brides who want their dream wedding gown, custom made to their order and size, at a fraction of the price of similar or lower quality dresses.

DressFashion aims to make it as easy and hassle-free as possible for the brides-to-be to order their dream wedding dresses, by offering superior products, the best prices possible, excellent and quick customer care, and pricing in$ € or £ which always includes shipping so there are no hidden costs or surprises. Import tax is not included but more often than not our brides are not charged ANY import taxes when receiving their dresses.

DressFashion wedding dress is an embodiment of dignity, elegance and fashion. From rich style with magnificent lace to the simple and natural pure style, every bride-to-be could find her dream dress for her wedding day.

Company Representative

Thumbnail of user millyh
Milly H.
Typically does not respond to reviews

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