• Milly Bridal UK

Milly Bridal UK

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Overview

Milly Bridal UK has a rating of 4.1 stars from 691 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Milly Bridal UK most frequently mention customer service, prom dress, and good quality. Milly Bridal UK ranks 10th among Wedding Dresses sites.

  • Service
    92
  • Value
    92
  • Shipping
    92
  • Returns
    47
  • Quality
    92

This company does not typically respond to reviews

Positive reviews (last 12 months): 86.7%
Positive
13
Neutral
0
Negative
2
130
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How would you rate Milly Bridal UK?
Top Positive Review

“Absolutely Beautiful”

Ali O.
7/12/24

So pleased with the dress and in particular the customer service received. Bought as a bridesmaid outfit for wedding late after not finding anything we liked before within budgets. Dress is made to measure and fits perfectly and is stunning - looks better in real life. Due to lateness of me ordering it I have been in regular contact with the company, in particular, Linda. She has always responded within 24 hours and been so helpful and professional, putting up with my multiple emails and questions (sorry Linda!). Highly recommended. Now waiting for wedding dress to arrive and can't wait. Excuse the photo-it arrived and quickly tried on - still has tag visible. Will try and add official wedding pics later.

Top Critical Review

“Lovely dress”

Andrea D.
8/23/24

Ordered a dress from Milly Bridal for my daughter's prom. Staff were really helpful and quick to respond to questions through their website. The dress is beautiful. Great quality for a good price. We had to make some alterations to the dress but I had expected this as my daughter is very petite.

Reviews (691)

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Reviews that mention popular keywords

custom measurements (21) custom size (30) dress today (13) customer service (81)
Thumbnail of user sherryw40
Washington
1 review
1 helpful vote
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September 28th, 2017

The dress I ordered was pricey but was too big. Unfortunately this company won't take ANY return for no reason, unless they sent the wrong size. Who does that in this internet commerce world? I would not recommend anyone doing business with this company. Spend your money at a business who wants good customer satisfaction, not just your money.

Thumbnail of user beatricem18
Serbia
1 review
0 helpful votes
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January 14th, 2018

I was worried about ordering this dress for my senior prom because there were no reviews at the time, but I'm so glad I ended up purchasing it! The quality of the dress is great, and there are so many layers that go into the skirt that really add to the flood. Also, the dress came super quickly! Definitely recommend ordering from this seller.

Thumbnail of user katieh86
GB
1 review
0 helpful votes
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June 19th, 2017

This is not a scam for who ever keeps saying it my dress has just cam and its lovely it fits all my curves perfectly and made to me sure is spot on the quality is great comfortable around the boob aria as it is padding. I would recommend this site to any one that asks

Thumbnail of user ambers94
GB
1 review
1 helpful vote
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October 20th, 2017

I paid for speedy delivery and it was delivered to the wrong address. When I eventually received the dress, it was awful. I no longer required it as the formal event had passed well after the dress arrived. After 6 months of bargaining in total breach of their contract, they agreed to refund in full. I returned the dress and they are now refusing to answer. There is no contact number. The live chat is bogus. Total fraudsters. Read very similar customer experience. Out a pocket. Do not trust

Thumbnail of user missys23
GB
1 review
0 helpful votes
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January 6th, 2018

Ordered this dress in red, custom made and it was set perfectly. A little long sleep, nice but difficult to walk / dance in. The color is really reddish and the sequins are red / gold. Had some thought about the size and Customer service worked really well. Fast and smooth delivery (a bit boring with the invoice!).

Thumbnail of user jens159
VE
3 reviews
0 helpful votes
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May 13th, 2019

I ordered two of these in black for my daughters prom dresses in all different sizes and they are just so beautiful! Such good quality and only three weeks between ordering and receiving them. I was worried buying them online but am so happy I did! Thank you so much.

Thumbnail of user rachellek2
Oregon
1 review
2 helpful votes
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April 20th, 2017
Verified purchase

The dress came so much faster than expected. I bought my prom dress off of this website last year and was not disappointed so I decided to again this year. When I tried on the dress, it fit a little loosely, but I had already expected that. Will definitely buy from again!

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Value
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Thumbnail of user annettes46
Indonesia
1 review
0 helpful votes
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December 8th, 2017

I purchased this dress for my daughter. It was a Cinderella theme and when I received it I was amazed this dress was everything and more then I expected. When she came into the room all our guess were also breath taken they came up to me and asked where I found this dress telling me how beautiful it was. I am so Thankful to your staff who also are amazing always answered my questions so helpful and understanding. I will Highly recommend you to anyone who will be in need of your dresses this company is amazing! Thank you again for making this affair a memorable one for my Family and Friends.

Thumbnail of user herreras
Philippines
1 review
0 helpful votes
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April 24th, 2019

I absolutely love this dress! I ordered custom sizing, and it fits me like a glove. It's tight in all the right places and loose in all the wrong ones, and it is the perfect length - long enough to touch the ground but short enough to walk comfortably! Would recommend this website for sure, and I will definitely order my next dress for a special occasion from you! P.S. It was also delivered very quickly and was such a good price!

Thumbnail of user melvinp21
Brazil
3 reviews
1 helpful vote
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May 23rd, 2018

Absolutely beautiful! This dress is exactly what I wanted and I love the material and the neckline. The size/fit was a bit off but I ordered a custom made size and it was my fault for not measuring accurately. If you want a beautifully made and high quality dress - I highly recommend! Just be sure to get accurate measurements. I will definitely order from uk.millybridal.org again!

Thumbnail of user nydiac6
Spain
1 review
0 helpful votes
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May 26th, 2018

I received my dress today in less than the time that they said it would take. It is very well made and the fitting is great for bigger busts. I don't even need to wear a bra! Really amazing dress and very flattering. The sizing is accurate as stated. I am very happy with the service, quality, price and speed of delivery and will recommend uk.millybridal.org to friends.

Thumbnail of user bridgetj11
California
1 review
3 helpful votes
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April 24th, 2017
Verified purchase

It's my first time to purchase a dress from this shop, and my dress was absolutely gorgeous. They have great customer service, they ask me to check the dress color and size, even the date I need to make sure everything is correct. Can't wait to wear my dress this evening. Although worried it would not be here in time, it is and I'm over the moon with it! It's just like the original. I will be recommending them to my friends for their dresses. Thanks.

Thumbnail of user rachaelw34
Nevada
1 review
0 helpful votes
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November 6th, 2018

I ordered this dress for my daughter for her prom. Our concerns were getting it on time, the fit, and if it would look like it did in the picture. I'm happy to say that ordering from this site was no disappointment. The dress arrived on time, it fit her perfectly with no alterations needed and it was as stunning in person as it was in the picture. Needless to say we were both very happy and she was beautiful! The most beautiful girl there! I will definitely be ordering in the future and would recommend this site to anyone looking for quality.

Thumbnail of user libbyd34
Ghana
2 reviews
0 helpful votes
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December 30th, 2021
Verified purchase

I was looked after and my emails were replied to quickly. Dress arrived in good time (slight delays due to pandemic but fully understandable). Dress looks great and I went for made to measure and it fits perfectly!

Tip for consumers:
Allow an extra 10 days for shipping. Use made to measure

Products used:
Wedding dress

Service
Value
Shipping
Quality
Thumbnail of user tommya35
Washington
1 review
0 helpful votes
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January 22nd, 2019

I love my dress! I did the custom sizing and it worked out well. I probably could've gone down a little bit in the waist size but I was trying to be conservative, and it's not big enough that it makes a huge difference with the way it looks. The material seems really high quality, as well. Overall, very happy with my purchase.

Thumbnail of user harjc
GB
1 review
5 helpful votes
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February 13th, 2018

I'm still waiting for my refund. I've been told it was put back in my account over 1 year ago. Do not believe the good reviews. There is no one working for their customer service. I can't believe this company is still in business. The have ruined my daughters prom and many others. I will continue writing until I get back my refund.

Thumbnail of user duanep37
Poland
1 review
0 helpful votes
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April 11th, 2019

We bought the dress, very last minute, for a prom. I reached out regarding shipping & sizing, and always received a response right away! Our orders were processed & shipped quickly, arriving about 3 weeks after the order was placed. The dress fit & looked great. It is a very nice material, & very comfortable.

Thumbnail of user edithw36
Poland
1 review
0 helpful votes
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January 4th, 2019

Lovely dress. Like as shown on picture. Ordered blushing pink and colour is as I expected very nice. Ordered size 12 and fits me great. Might need a little adjust before my big day but that's expected anyway. All the details on dress are great. And well made. No complaints at all.

Thumbnail of user olivarezm
Brazil
1 review
0 helpful votes
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November 1st, 2019

My dress is beautiful! Fabric was smooth and soft, fully lined. I added the customization to remove the train which made it fall just as an elegant evening gown. I did custom size measurements and it was perfect! So many compliments, I cannot wait to wear this gown again!

Thumbnail of user traceyb47
GB
1 review
2 helpful votes
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April 10th, 2017

Ordered a prom dress, supposedly made of satin like silk, in a light champagne colour it arrived in a horrible sandy beige colour and was 100% polyester! Shocking quality rubbish needlework! I have better dusters! Asked for a refund as dress was not as described to be told they can offer a 10% discount and they had to change materials as Polyester fits better! Rip off merchants

Thumbnail of user amelias44
Illinois
1 review
0 helpful votes
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January 13th, 2019

I received my dress today and it is just beautiful. Far more amazing than I had expected. The quality is gorgeous and the size is perfect. I was blown away by how quickly it got here. I will definitely order again from this company and recommend to anyone who will listen. Thank you so much. I will definitely be a princess for a day on my prom!

Thumbnail of user anar167
Brazil
2 reviews
0 helpful votes
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February 26th, 2019

This dress is an absolute stunner. I had so many comments on just how fabulous it was, and people could not believe that I had ordered it online. It was of amazing quality. I ordered a standard size which matched me perfectly, however if I was to do it again I would've had the train shortened but that is just my personal preference. Quick production and shipping time. I would recommend this website to anyone looking for a quality dress for a great price.

Thumbnail of user consueloh2
Romania
1 review
0 helpful votes
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February 11th, 2019

I had a custom designed dress. MillyBridal were fantastic with the design process as well as openly communicating with me the whole time. The dress arrived in a timely way and true to image. I do need it taken in but only because I've lost some weight, not because of them. There's five layers to the skirt and the lace is beautiful.

Thumbnail of user briannac1
California
2 reviews
22 helpful votes
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May 12th, 2014

You can't trust every online shop you pass, but when you fall in love with a dress and your only left with one choice and your waiting on your nerves to receive it after you've made the payment, its haunting because you don't how whether to trust some site you know nothing about, But its about taking a risk. And let me say one of my favourite risks online. You have this perfect image in your mind about the dress, the colour, the size and you would hate if it goes all wrong. Was i satisfied with what i got? Well The dress was delivered on time 8 days after the payment was made, the colour was exactly as shown in the picture, the fitting was perfect, the interaction with millybridal's customer service was very comforting and i was so damn satisfied. Every occasion i have i hop on to uk. Millybridal 2 dress's from here. And honestly i'm not disappointed one bit, I'm actually so happy and amazed by the service. A big Thank you to everyone involved with uk.millybridal.org.

Thumbnail of user irisg34
Spain
1 review
0 helpful votes
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March 18th, 2019

I have been looking for a dress with this description for a while to wear in my sister's party and decided to try this one because of all the great reviews. I sent in custom measurements and had a response pretty quickly asking a couple more questions to make sure that every single measurement of the dress would be perfect. Besides all of this, I was expecting to have to wait a while to get it, but it only took about 20 days! I am very pleased with my dress and the customer service was incredible! I would definitely buy from here again!

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From the business

MillyBridal is a professional wedding & events dress design and manufacturing company located in Hongkong. Mr. Feng Yu, the company founder, is a USA Certified Public Accountant, who lived in the US and in Canada for several years and moved back to Hongkong to establish MillyBridal in 2003.

Mr. Feng started MillyBridal with a basic idea of helping the bride, not the middleman. After hearing lots of friends and family members complaining about high cost of wedding attires in the US, Mr. Feng established MillyBridal soon after his own wedding. With the hope of offering brides dream wedding dresses without bank-breaking price, the company soon gained popularity.

After a few successful years in the local and Asian market, MillyBridal expanded and started selling their top-quality dresses worldwide, mostly in Europe, American Australia and etc.

MillyBridal Europe, US represents MillyBridal in Netherlands, Atlanta and is dedicated to serving European and North American brides who want their dream wedding gown, custom made to their order and size, at a fraction of the price of similar or lower quality dresses.

MillyBridal aims to make it as easy and hassle-free as possible for the brides-to-be to order their dream wedding dresses, by offering superior products, the best prices possible, excellent and quick customer care, and pricing in$ € or £ which always includes shipping so there are no hidden costs or surprises. Import tax is not included but more often than not our brides are not charged ANY import taxes when receiving their dresses.

MillyBridal wedding dress is an embodiment of dignity, elegance, and fashion. From rich style with magnificent lace to the simple and natural pure style, every bride-to-be could find her dream dress for her wedding day.

Business History

DressFashion is a professional wedding & events dress design and manufacturing company located in China. Mr. Feng Yu, the company founder, is a USA Certified Public Accountant, who lived in the US and in Canada for several years, and moved back to China to establish DressFashion in 2003.

Mr. Feng started DressFashion with a basic idea of helping the bride, not the middleman. After hearing lots of friends and family members complaining about high cost of wedding attires in US, Mr. Feng established DressFashion soon after his own wedding. With the hope of offering brides dream wedding dresses without bank-breaking price, the company soon gained popularity.

After a few successful years in the local and Asian market, DressFashion expanded and started selling their top-quality dresses worldwide, mostly in Europe, American Australia and etc.

DressFashion Europe, US represents DressFashion in Netherlands, Atlanta and is dedicated to serve European and North American brides who want their dream wedding gown, custom made to their order and size, at a fraction of the price of similar or lower quality dresses.

DressFashion aims to make it as easy and hassle-free as possible for the brides-to-be to order their dream wedding dresses, by offering superior products, the best prices possible, excellent and quick customer care, and pricing in$ € or £ which always includes shipping so there are no hidden costs or surprises. Import tax is not included but more often than not our brides are not charged ANY import taxes when receiving their dresses.

DressFashion wedding dress is an embodiment of dignity, elegance and fashion. From rich style with magnificent lace to the simple and natural pure style, every bride-to-be could find her dream dress for her wedding day.

Company Representative

Thumbnail of user millyh
Milly H.
Typically does not respond to reviews

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