• Milly Bridal UK

Milly Bridal UK

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Overview

Milly Bridal UK has a rating of 4.1 stars from 691 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Milly Bridal UK most frequently mention customer service, prom dress, and good quality. Milly Bridal UK ranks 10th among Wedding Dresses sites.

  • Service
    92
  • Value
    92
  • Shipping
    92
  • Returns
    47
  • Quality
    92

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Positive reviews (last 12 months): 86.7%
Positive
13
Neutral
0
Negative
2
130
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How would you rate Milly Bridal UK?
Top Positive Review

“Absolutely Beautiful”

Ali O.
7/12/24

So pleased with the dress and in particular the customer service received. Bought as a bridesmaid outfit for wedding late after not finding anything we liked before within budgets. Dress is made to measure and fits perfectly and is stunning - looks better in real life. Due to lateness of me ordering it I have been in regular contact with the company, in particular, Linda. She has always responded within 24 hours and been so helpful and professional, putting up with my multiple emails and questions (sorry Linda!). Highly recommended. Now waiting for wedding dress to arrive and can't wait. Excuse the photo-it arrived and quickly tried on - still has tag visible. Will try and add official wedding pics later.

Top Critical Review

“Lovely dress”

Andrea D.
8/23/24

Ordered a dress from Milly Bridal for my daughter's prom. Staff were really helpful and quick to respond to questions through their website. The dress is beautiful. Great quality for a good price. We had to make some alterations to the dress but I had expected this as my daughter is very petite.

Reviews (691)

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Reviews that mention popular keywords

custom measurements (21) custom size (30) dress today (13) customer service (81)
Thumbnail of user desireb3
Serbia
1 review
0 helpful votes
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January 25th, 2018

I just received my dress and I love it! Definitely true to the picture, in fact its prettier in person. The only thing Im not too happy with is the length as I wont be able to wear heels because its the perfect length without any shoes. As I got the dress tailored its my fault. Anyway beautiful dress, second time I've ordered and will keep buying! Oh yeah, fast delivery too!

Thumbnail of user myriamm3
AE
1 review
0 helpful votes
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March 15th, 2018

I'm so in love with the dress. You guys really surpass my expectations. The fabric, how is made, the color... Everything is just so perfect. It looks beyond gorgeous. I can't wait to receive the other ones and I know they will be as perfect as this one. I can totally say; I will look stunning the night of my prom.

Thumbnail of user annar192
Latvia
1 review
0 helpful votes
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August 27th, 2018

I am a picky person especially when I purchase some dresses. But this is my first time to praise an online shop here. Just you make me feel the customer will be put in the first place. You understand what I thought in my heart. The dress is high quality and it make me speechless. I love it by your imagination.

Thumbnail of user teresam104
GB
1 review
0 helpful votes
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June 13th, 2017

Ordered dress at the end of may then read reviews, wished I hadn't but should of not worried dress arrived today 13 th June 2 weeks before prom and its lovely.It was a made to my measurements and it looks great on, would order again from this site *****

Thumbnail of user johnw745
India
1 review
0 helpful votes
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November 27th, 2017

The title of this review says it all. My dress from MillyBridal was everything and more for our 25th wedding anniversary marriage vows renewal celebrations. Thank you MillyBridal for making me feel so special.

Thumbnail of user julieb432
GB
1 review
3 helpful votes
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June 20th, 2018

This oversees co. Have no intention of refunding. They will offer 10% then 50%. You may be drawn in by cheap prices £75 but add on £25 postage from china and insurance. So that's £7.50 refund as a first offer which wont cover postage! £37.50 best offer on a burgendy dress which arrived scarlet RED and poorly made to boot.
Massive gamble dont do it!

Thumbnail of user chelsear54
Romania
2 reviews
2 helpful votes
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December 10th, 2019

Beautiful and true fit and color exactly as shown. We are never disappointed with anything from MillyBridal. It is the ONLY place my daughter will look for special occasion dresses! Thx again for another great dress!

Thumbnail of user celineh12
California
1 review
1 helpful vote
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June 23rd, 2018

This company has a lot of beautiful choices for dresses. The dress took a month to arrive and it was just like tbe photo. It look lovely on the website, a little pricey but I though if they look like that it's worth it. We are so pleased with the service and the dress. Thank you.

Thumbnail of user rehanat
GB
2 reviews
35 helpful votes
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June 12th, 2018

They take your money and send out a dress that are sent back by other customers. Short in length and nowhere near the measurements given by u. These dresses are passed through one customer to another after there sent back, customers go in loss of returning a dress by recorded delivery at cost of £89.61 that's what it cost me to return a faulty item. Even then I had to fight through PayPal to recover a full refund. But still lost out by £89 to send back to China. I paid over £190 for a dress that was made 10 inches short. Was a burgundy prom dress for my girl. Loss was better than these scammers cheating me. Wish I had read reviews first, now has taught me a lesson. Only buy something expensive from a place u can go see and purchase. PAYPAL does help, if u pay through them. Think PayPal should also consider making this company pay full costs of faulty returns too, wasn't fair!

Thumbnail of user casseyc1
Brazil
1 review
0 helpful votes
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February 4th, 2019

I myself was terrified to order my prom dress online. If you are looking to buy a dress off of this site, DO IT! I was so happy with my order. I changed the color to red, sent in my own measurements, and it arrived pretty fast. The only thing I would have to say is it does come pretty long so I did have to get mine altered a little. I received so many compliments on my prom night so I hope this helped anyone with any doubts. :)

Thumbnail of user wendym114
GB
1 review
21 helpful votes
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June 3rd, 2017

I ordered a dress for my daughters prom that she had fallen in love with. Ordered it and had no response of confirmation of my order for a few weeks even thought I had emailed them in a few occasions. Eventually got back to me and then the dress arrived a few weeks later. OMG! All screwed up in a postage bag and when opened not a bit like the picture. The colour, the material was awful cheap nasty material. Didn't fit properly at all even though I had gone of their measurement chart. It had 4 marks on the back of the dress. I have tried on 5 separate occasions to email millybridal and had no response what so ever. I have give them chance to respond and waited 4 weeks so now ism going to take it u with my credit card company in which I paid for the dress. This serve is disgusting.

Thumbnail of user waltera37
Colombia
1 review
0 helpful votes
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May 9th, 2019

Not exactly as shown in pictures as there are less flowers on the bust area than I would like, but still a gorgeous dress. True to color, true to fit, dress materials were as shown in the picture. Arrived quickly with no issues. Very lightweight and comfortable. Overall a great dress for the price; I am excited to wear it to my prom!

Thumbnail of user amyr283
GB
1 review
27 helpful votes
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March 16th, 2019

Currently trying to return a dress as it has damaged seams, it's also a poor quality dress generally. They are refusing to send me a returns label or refund the item, the dress also took double the advertised maximum time to arrive. It also advertises 7 day returns policy when you're ordering, and now they're saying they don't accept returns. The dress I ordered was a standard 8, not made to order which you can do through the site if you submit your measurements. They've since offered me 10% refund which they wouldn't do if they knew they were correct in their actions. Do not buy anything from them. They advertise as a UK store but are based in Hong Kong. I will be taking this further, this is the worst online experience I've ever had and I'm currently £190 down.

Thumbnail of user millyh
Milly H. – Milly Bridal UK Rep

Hello there,
We feel sorry about the situation.
We'd like to check your case and offer assistance. Unfortunately, we could not find any order under your name, please feel free to contact us and provide your order number? Our email address is service@millybridal.org.
We'll be glad to assist you,
Thank you very much.

Kind regards,
MillyBridal Customer Care

Thumbnail of user brettw48
GB
1 review
1 helpful vote
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July 27th, 2018

It's a pity I'm forced to give one star, as this company is simply the worst I've ever dealt with! The dress I ordered for my daughter didn't look anything like the photo on their site and to say the quality was poor would be a vast understatement. Loose stitching, seams where there shouldn't be seams and the colour and fabric would make a pound shop's tights seem like the finest silk. They have no return policy, which is completely against UK law.

Thumbnail of user santoss7
Brazil
1 review
0 helpful votes
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April 2nd, 2018

I ordered a custom measurement so I knew the dress would fit me right. It's a bit snug on the top. Dress is very pretty. I when with blushing pink, it was exactly the color we were expecting it to be. The ordering process was quick and easy. Received my dress within the expected delivery time. I would recommend Milly Bridal to others!

Thumbnail of user catherineb50
Kansas
10 reviews
12 helpful votes
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June 17th, 2017

I found great wedding dresses on their website that I had been eyeing for months and finally am obsessed with my wedding dresses. Love all three dresses as they were all gorgeous, unique, and extremely high quality. It was a perfect mixture of every dress I saved on Pinterest. I felt like a beautiful princess picking out my dress. I ended up getting my dream dress there and couldn't be happier with the whole process.

These arrived at my door in 15 days, fast delivery and shipping. I have never been more impressed with a customer service. I wholeheartedly recommend millybridal to other brides.

Thumbnail of user hisakov
GB
1 review
0 helpful votes
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March 4th, 2019

My order got couple days delayed; but surprisingly it came on the delivery date I had. Opening the package was the most exciting part. The dress was flip inside out, so I after I flip in and got to see it. My face was speechless. The dress is exactly like the picture they show. Everything is identical. I am very happy I took this decision I won't lie I was a bit nervous it was my first time ordering something so important online. Dress fit me well, I did the measurements as they instructed. I am a size four. No alterations are needed. Am very please and happy.

Thumbnail of user charlotteb389
GB
1 review
14 helpful votes
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July 14th, 2020

I am very happy with my dresses, colour is as expected and they arrived quickly. A fee minor alterations are needed but this was expected as I ordered closest to our measurements but not exact. The picture attached is before alterations. I was kept informed all the way through the process and so happy I went ahead with the order despite seeing some negative reviews.

Thumbnail of user janetp155
Brazil
1 review
14 helpful votes
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July 26th, 2018

I just received my dress last night and i couldn't have been more happy about it! It fit like a dream only because i got it altered on the options they provided. It is worth paying extra so you can get it altered to your body perfectly. It's a very beautiful form fitting dress that's great for all sizes and let me tell you i'm not small! I would recommend this site to everyone who wants to get married because the service, speed of delivery and quality of their product is wonderful and the price affordable! As a side note i honestly have to say after i was in the dress and looking at myself in the mirror i did scream like a little school girl because it was just that pretty!

Thumbnail of user marias616
Indonesia
1 review
0 helpful votes
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September 5th, 2019

OMG, I have no words! We were speechless when we received the dress! Simply gorgeous and stunning! Thank you for always communicating with me and responding quickly. Thank you for the quick shipment. What a beautiful dress for such an amazing price. I will do business again with your company! Very happy customers!

Thumbnail of user eleanorc26
Philippines
1 review
0 helpful votes
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January 21st, 2019

I really love how my dress turned out, the fabrics and materials are so pretty. I got mine custom made to fit my body size and it fit really well, it was a little too long but I'm not too fussed about that. I would recommend purchasing this dress. Thank you MillyBridal for my beautiful and affordable dress.

Thumbnail of user nigelc27
GB
1 review
5 helpful votes
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May 22nd, 2018

This is a fraudulent operation, you pay they then offer when dress does not turn up 20% of what you paid as a refund. Great business 80% profit for nothing. So i had to get this into the world, i am a journalist /filmaker and a will be digging deeper.

Tip for consumers:
do not at your peril

Thumbnail of user derekc107
GB
1 review
2 helpful votes
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June 7th, 2019

SHOULD BE NO STARS". Absolutely disgusting company. Says UK company but from China. Said returns are available, then we are refused, as said dress made to measure. But we picked from drop bar for size. Gave no measurements, so how can be made to measure. £129 for something totally different from picture. Now have a very upset teenager with a no dress for her prom. Shame on you Millybridal.

Thumbnail of user millyh
Milly H. – Milly Bridal UK Rep

Hi Derek,
Thanks for your feedback. We are sorry for making you unhappy.

Firstly, We are the UK based but most of the dresses will be shipped from Hong Kong where we own a factory. For the quality, most of the dresses listed on MillyBridal are designed and photographed by ourselves. What you see is what you gonna get. We are confident in our dress similarity. And you also can check our real photos: http://uk.millybridal.org/style-gallery/all/

Secondly, For the return, because all of our dresses are made to order, please understand that items that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged, It is also listed on our return policy: http://uk.millybridal.org/help/returns.html

Pls, feel free to contact us if you have any questions. Our email address is service@millybridal.org. We are always here to help.
May you have a good day and keep in touch.

Kindest Regards,
MillyBridal Customer Care

Thumbnail of user tasjb
GB
1 review
0 helpful votes
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July 1st, 2019
Verified purchase

I ordered my wedding dress from this site.
The dress arrived on time and it fitted perfectly. No alterations were needed. It was made really well. I was so happy with it and have recommended to other people. Great prices too.

Thumbnail of user millyh
Milly H. – Milly Bridal UK Rep

Dear Tasj,

Thank you for taking the time to write your review. We at MillyBridal really appreciate this.

Best Regards,
MillyBridal Customer Service Center

Thumbnail of user mariama40
Spain
1 review
0 helpful votes
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October 16th, 2019

Daughter getting married next month and she chose MillyBridal dress for the maids. Shipped quickly and did not disappoint! Very good quality as far as the stitching and lining. Lace undamaged and color perfect. A sweet and simple classic look. Recommend!

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From the business

MillyBridal is a professional wedding & events dress design and manufacturing company located in Hongkong. Mr. Feng Yu, the company founder, is a USA Certified Public Accountant, who lived in the US and in Canada for several years and moved back to Hongkong to establish MillyBridal in 2003.

Mr. Feng started MillyBridal with a basic idea of helping the bride, not the middleman. After hearing lots of friends and family members complaining about high cost of wedding attires in the US, Mr. Feng established MillyBridal soon after his own wedding. With the hope of offering brides dream wedding dresses without bank-breaking price, the company soon gained popularity.

After a few successful years in the local and Asian market, MillyBridal expanded and started selling their top-quality dresses worldwide, mostly in Europe, American Australia and etc.

MillyBridal Europe, US represents MillyBridal in Netherlands, Atlanta and is dedicated to serving European and North American brides who want their dream wedding gown, custom made to their order and size, at a fraction of the price of similar or lower quality dresses.

MillyBridal aims to make it as easy and hassle-free as possible for the brides-to-be to order their dream wedding dresses, by offering superior products, the best prices possible, excellent and quick customer care, and pricing in$ € or £ which always includes shipping so there are no hidden costs or surprises. Import tax is not included but more often than not our brides are not charged ANY import taxes when receiving their dresses.

MillyBridal wedding dress is an embodiment of dignity, elegance, and fashion. From rich style with magnificent lace to the simple and natural pure style, every bride-to-be could find her dream dress for her wedding day.

Business History

DressFashion is a professional wedding & events dress design and manufacturing company located in China. Mr. Feng Yu, the company founder, is a USA Certified Public Accountant, who lived in the US and in Canada for several years, and moved back to China to establish DressFashion in 2003.

Mr. Feng started DressFashion with a basic idea of helping the bride, not the middleman. After hearing lots of friends and family members complaining about high cost of wedding attires in US, Mr. Feng established DressFashion soon after his own wedding. With the hope of offering brides dream wedding dresses without bank-breaking price, the company soon gained popularity.

After a few successful years in the local and Asian market, DressFashion expanded and started selling their top-quality dresses worldwide, mostly in Europe, American Australia and etc.

DressFashion Europe, US represents DressFashion in Netherlands, Atlanta and is dedicated to serve European and North American brides who want their dream wedding gown, custom made to their order and size, at a fraction of the price of similar or lower quality dresses.

DressFashion aims to make it as easy and hassle-free as possible for the brides-to-be to order their dream wedding dresses, by offering superior products, the best prices possible, excellent and quick customer care, and pricing in$ € or £ which always includes shipping so there are no hidden costs or surprises. Import tax is not included but more often than not our brides are not charged ANY import taxes when receiving their dresses.

DressFashion wedding dress is an embodiment of dignity, elegance and fashion. From rich style with magnificent lace to the simple and natural pure style, every bride-to-be could find her dream dress for her wedding day.

Company Representative

Thumbnail of user millyh
Milly H.
Typically does not respond to reviews

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