• Milly Bridal UK

Milly Bridal UK

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Overview

Milly Bridal UK has a rating of 4.1 stars from 691 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Milly Bridal UK most frequently mention customer service, prom dress, and good quality. Milly Bridal UK ranks 10th among Wedding Dresses sites.

  • Service
    92
  • Value
    92
  • Shipping
    92
  • Returns
    47
  • Quality
    92

This company does not typically respond to reviews

Positive reviews (last 12 months): 86.7%
Positive
13
Neutral
0
Negative
2
130
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How would you rate Milly Bridal UK?
Top Positive Review

“Absolutely Beautiful”

Ali O.
7/12/24

So pleased with the dress and in particular the customer service received. Bought as a bridesmaid outfit for wedding late after not finding anything we liked before within budgets. Dress is made to measure and fits perfectly and is stunning - looks better in real life. Due to lateness of me ordering it I have been in regular contact with the company, in particular, Linda. She has always responded within 24 hours and been so helpful and professional, putting up with my multiple emails and questions (sorry Linda!). Highly recommended. Now waiting for wedding dress to arrive and can't wait. Excuse the photo-it arrived and quickly tried on - still has tag visible. Will try and add official wedding pics later.

Top Critical Review

“Lovely dress”

Andrea D.
8/23/24

Ordered a dress from Milly Bridal for my daughter's prom. Staff were really helpful and quick to respond to questions through their website. The dress is beautiful. Great quality for a good price. We had to make some alterations to the dress but I had expected this as my daughter is very petite.

Reviews (691)

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Reviews that mention popular keywords

custom measurements (21) custom size (30) dress today (13) customer service (81)
Thumbnail of user gigiz3
Brazil
1 review
0 helpful votes
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December 14th, 2017

Nice dress. I will definitely need to have alterations done. It is too big in the breast area, spaghetti strap does not stay up, too long, little tight in stomach area but cuz losing weight that part will be fine.

Thumbnail of user mollym102
Serbia
1 review
1 helpful vote
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April 2nd, 2019

I am extremely pleased with this dress and am so very happy I decided to order with MillyBridal! I bought this dress, and the color was the perfect shade not to bright. The dress itself is extremely well made and fit me perfectly. I am a size 12 normally, with larger breasts, but this dress was so flattering! I received compliments all night at my event and felt like the bell of the ball. I got called "posh princess" many times! I would recommend this dress to anyone, and will definitely be ordering from this site again soon.

Thumbnail of user alethac2
Lithuania
1 review
0 helpful votes
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February 15th, 2019

I just wanted to say that I was very impressed by the overall service of MillyBridal. Perfect tailoring, good quality and fast delivery, all of those left me a deep impression. The most important thing i want to say is that you guys were great in communicating with me and helping me to track my dress. You are very nice.

Thumbnail of user joyan6
South Carolina
2 reviews
0 helpful votes
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March 18th, 2018

I got my new dress today. They are totally amazing: 3 Little bit bigger, but that was in plan :) (my weight changed often) I never expect that materials will be so nice and how dress are made, my god looks more than professional. Thank you so much. Surely it's not my last shopping here:)

Joya Novak

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Thumbnail of user bethw64
GB
1 review
22 helpful votes
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May 16th, 2017

DO NOT USE. Ordered a dress from them in March for daughters prom. Arrival date was April. I missed the delivery so rang and asked for it to be delivered to my local pickup point. Two days after I went in but was told I couldn't pick it up as I didn't have an email or text and no photo id. Rang delivery company the next day and they said milly bridal had requested the dress back. I've online chatted with milly Friday 3 times. The second time they said they would send out another dress so waited another 2 weeks and nothing. They fobbed me off each time. I've emailed them twice and got a reply today. They told me the dress has been ruined and they will make another one and I need to pay £80. Wish we had read the reviews before buying.

Thumbnail of user janaz3
GB
1 review
1 helpful vote
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April 6th, 2019

I found out that they did not accept returns immediately after ordering and I cancelled my order straight away. They said they would return my money but they haven't. They have been holding over £200 of my money for two weeks now without any reason whatsoever. Thieves!

Thumbnail of user millyh
Milly H. – Milly Bridal UK Rep

Dear Jana,
Sorry for letting you down. It takes some time to get the refund. However, you will surely get the money. We will not cheat any of our customers. Once the refund has been processed by us, it usually takes 10-30 business days for the funds to be credited to your account, depending on your bank or payment service.
And our after-sale customer service has made a refund for you 2 weeks before. Please feel free to contact us when you have any problem? Our email address is service@millybridal.org.
Thank you for your understanding and cooperation in advance.

Best regards,
MillyBridal Customer Care

Thumbnail of user kirstiem10
GB
1 review
1 helpful vote
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August 18th, 2021

So happy with my daughters prom dress. We opted for custom made and the sizing is spot on. It fits perfectly the colour was exactly the same as shown on the website. Communication between myself and the company was very easy using WhatsApp. Definitely recommend this company

Thumbnail of user jeniferp4
Texas
1 review
0 helpful votes
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January 10th, 2018

I bought this dress for my Graduation. I loved this dress and the colour was beautiful. I got custom sizing which I highly recommend because it fit perfectly when it arrived, slightly loose on the waist however I am not sure if that was possibly due to losing weight during my exams but it ended up being a good thing because it meant that after eating dinner my dress was not tight on my waist. :D

Thumbnail of user springs5
Spain
1 review
0 helpful votes
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May 9th, 2019

Got this gorgeous dress yesterday. Given that it is so close to prom I was pleasantly surprised at the fast delivery approx 3 weeks to UK. The quality and workmanship are excellent, better than I was expecting as it was my first time ordering from here. The lining is not paper thin and the dress has real weight to it. The photos were a pretty accurate representation of the actual dress. I ordered to my largest measurement bust as I straddle sizes, and it is a little too big. About 1" in the bust and 2" in the waist. Luckily my mum and I can sew so we should be able to do the alterations ourselves.

Thumbnail of user poteetc
Italy
1 review
1 helpful vote
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March 28th, 2019

This dress was truly one of a kind! I wore this to my senior prom and got so many positive compliments on it! I loved how comfy, flowy, and fitting it was for my petite body - which is amazing because I never fit anything. Overall, the shipping & service was amazing. MillyBridal updated me throughout the whole process! I customized my dress to my exact measurements - and even took a little off just in case - and it fit perfectly! If you're nervous about ordering this dress i'm happy to answer any questions you have!

Thumbnail of user simg13
Canada
1 review
0 helpful votes
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May 10th, 2023

At first, I was a bit nervous ordering my prom dress online but I am very pleased with the outcome. The dress came way before expected and the company replied to any concerns I had right away. I also got my measurements done custom and I had a few requests to change the dress to my liking and it was perfect. I definitely recommend this website if you don't wanna spend too much on a prom dress!

Products used:
Prom dress.

Service
Value
Shipping
Quality
Thumbnail of user eugeniaw
Brazil
1 review
0 helpful votes
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November 26th, 2017

Absolutely stunning! Made to size and fits perfectly, the beading on the waistline and across the back is so intricate and beautiful. Dress arrived earlier than timescale which is a bonus! Not to mention fantastic value, if you are planning on a beach wedding this style dress is perfect, its much lighter than typical wedding dresses and flows beautifully in the wind.

Thumbnail of user kellys243
GB
1 review
1 helpful vote
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October 17th, 2017

I ordered a prom dress for my daughter, waited weeks to receive confirmation of dress order even though they had taken payment, had to keep emailing them to find out updates, when dress arrived it came in a plastic bag all screwed up and the actual dress is horrible poor manufacturing appliques hanging off, strands of thread everywhere, now have one upset daughter and extra costs to replace the dress.

Thumbnail of user annab388
Italy
1 review
0 helpful votes
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November 21st, 2017

Love love love it! Can't thank the team at MillyBridal enough. It is perfect and exactly like the photo. Great communication as well which was a bonus! Can't wait to order my bridesmaids dresses through these guys!

Thumbnail of user roxieh8
GB
1 review
0 helpful votes
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April 2nd, 2021

I was very nervous about my dress after seeing some of the reviews, I'm giving it 4 stars because it did take a month to come and I was under the impression the dress was from the uk. But after seeing the dress it came just like the photos and I was pleasantly surprised. I can't wait to wear this for my wedding day.

Tip for consumers:
Check out the pictures abs reviews for the items you’re interested in

Products used:
Wedding dress

Service
Value
Shipping
Quality
Thumbnail of user nicolaw43
GB
1 review
0 helpful votes
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November 20th, 2019

So pleased with my purchase from you, my daughters prom dress was great quality and sizing was excellent. Hassle free ordering and delivery. Would definitely recommend and will certainly be ordering from you again. Such a great price... thankyou Millybridal x

Thumbnail of user abbiem28
GB
1 review
0 helpful votes
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September 17th, 2020

I ordered my wedding evening dress through millie bridal. The communication has been brilliant from start to after the dress had arrived it is a brilliant fit and is made by hand with wedding dress material even though its classed as a prom dress. I would post a picture but I don't want to get it out again as its pure white. I am really happy.

Thumbnail of user giovanag
Brazil
1 review
1 helpful vote
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January 17th, 2019

I would just like to say how impressed I am with my prom dress. It is amazingly beautiful & I have no idea why anyone would want to spend thousands of dollars on gowns when these gowns are exactly the same for half the price tag. Delivery was amazing, I couldn't believe it when the courier knocked at my door! Overall this dress brought me to tears, the exact response you have when you know you have picked the most stunning dress for your special day! Thanks so much MillyBridal!

Thumbnail of user christinevwilliams163
GB
1 review
0 helpful votes
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July 7th, 2023
Verified purchase

This company not only had great communication and helpful service, but the dress was beautiful too. Purchased for my daughter prom. Make sure you measure before you buy as sizing is different to European. Also my daughter is 5ft6 amd was wearing heels but as we more petite I took the hem up as was very long. Thia was easy enough to do, but just to make anyone aware you may also need to do this if you like us on the shorter, side. The quality of the dress was excellent and also washes well. She looked and felt like a princess. Thank you, so much for all your help.

Tip for consumers:
Will be back again

Products used:
Dress

Service
Value
Shipping
Quality
Thumbnail of user hardyd12
Poland
1 review
0 helpful votes
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May 1st, 2019

WOW. The dress is true to size and color. Very beautiful. Just like what is online. My first time and l am going to order more things. This package did not come on time but the customer service was very helpful to explain the type of posting l choose and when the package will arrive. Love it.

Thumbnail of user forelyh
GB
1 review
0 helpful votes
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November 2nd, 2018

I was scared to order my prom dress online, especially since I saw a lot of mixed reviews about this site. But I was running out of time and decided to give it a shot, and I am so glad I did. My dress was beautiful and inexpensive; it was perfect! I loved my dress. It even came earlier than expected and exceeded my expectations, thank you millybridal!

Thumbnail of user iswaryak
India
4 reviews
3 helpful votes
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May 9th, 2019

Ordered dress for prom, arrived before estimated date, packaged in very small package which made me worried but need not be the dress is beautiful and GREAT quality. Fabulous fit also. Would recommend this to anyone. Beautifully details on dress and the skirt sits beautifully. The quality is great looks very expensive.

Thumbnail of user tracyf290
GB
1 review
0 helpful votes
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June 24th, 2021
Verified purchase

I ordered a custom made dress from here for prom and it arrived well within the estimated time period. I cannot fault the dress and it has truly been made to measure and fits me perfectly! Highly recommend

Products used:
Custom made dress

Service
Value
Shipping
Quality
Thumbnail of user karinam142
California
1 review
0 helpful votes
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August 11th, 2022
Verified purchase

Thanks! The dress, colour, and model exactly as in the picture. Good quality fabric. If you need the dress make sure you buy in advance at least 2 months before to have it. The communication with the team very efficient and fast. Thanks

Tip for consumers:
Good quality dresses. Buy in advance

Products used:
Dress

Service
Value
Shipping
Quality
Thumbnail of user yukikok1
VE
1 review
0 helpful votes
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March 8th, 2018

This dress is very much well made! I absolutely love it! The quality is wonderful! And I can't wait to wear it! I will have to say the tiny sash/bow in the front and the lace up in the back was a very light blush color not a darkened pink as the pic showed but I'm happy it turned out that way because now my shoes I bought march to the dress! I'm so happy! Also the built in bra is very supportive and is made well! Thank you MillyBridal!

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From the business

MillyBridal is a professional wedding & events dress design and manufacturing company located in Hongkong. Mr. Feng Yu, the company founder, is a USA Certified Public Accountant, who lived in the US and in Canada for several years and moved back to Hongkong to establish MillyBridal in 2003.

Mr. Feng started MillyBridal with a basic idea of helping the bride, not the middleman. After hearing lots of friends and family members complaining about high cost of wedding attires in the US, Mr. Feng established MillyBridal soon after his own wedding. With the hope of offering brides dream wedding dresses without bank-breaking price, the company soon gained popularity.

After a few successful years in the local and Asian market, MillyBridal expanded and started selling their top-quality dresses worldwide, mostly in Europe, American Australia and etc.

MillyBridal Europe, US represents MillyBridal in Netherlands, Atlanta and is dedicated to serving European and North American brides who want their dream wedding gown, custom made to their order and size, at a fraction of the price of similar or lower quality dresses.

MillyBridal aims to make it as easy and hassle-free as possible for the brides-to-be to order their dream wedding dresses, by offering superior products, the best prices possible, excellent and quick customer care, and pricing in$ € or £ which always includes shipping so there are no hidden costs or surprises. Import tax is not included but more often than not our brides are not charged ANY import taxes when receiving their dresses.

MillyBridal wedding dress is an embodiment of dignity, elegance, and fashion. From rich style with magnificent lace to the simple and natural pure style, every bride-to-be could find her dream dress for her wedding day.

Business History

DressFashion is a professional wedding & events dress design and manufacturing company located in China. Mr. Feng Yu, the company founder, is a USA Certified Public Accountant, who lived in the US and in Canada for several years, and moved back to China to establish DressFashion in 2003.

Mr. Feng started DressFashion with a basic idea of helping the bride, not the middleman. After hearing lots of friends and family members complaining about high cost of wedding attires in US, Mr. Feng established DressFashion soon after his own wedding. With the hope of offering brides dream wedding dresses without bank-breaking price, the company soon gained popularity.

After a few successful years in the local and Asian market, DressFashion expanded and started selling their top-quality dresses worldwide, mostly in Europe, American Australia and etc.

DressFashion Europe, US represents DressFashion in Netherlands, Atlanta and is dedicated to serve European and North American brides who want their dream wedding gown, custom made to their order and size, at a fraction of the price of similar or lower quality dresses.

DressFashion aims to make it as easy and hassle-free as possible for the brides-to-be to order their dream wedding dresses, by offering superior products, the best prices possible, excellent and quick customer care, and pricing in$ € or £ which always includes shipping so there are no hidden costs or surprises. Import tax is not included but more often than not our brides are not charged ANY import taxes when receiving their dresses.

DressFashion wedding dress is an embodiment of dignity, elegance and fashion. From rich style with magnificent lace to the simple and natural pure style, every bride-to-be could find her dream dress for her wedding day.

Company Representative

Thumbnail of user millyh
Milly H.
Typically does not respond to reviews

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