• Milly Bridal UK

Milly Bridal UK

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Overview

Milly Bridal UK has a rating of 4.1 stars from 691 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Milly Bridal UK most frequently mention customer service, prom dress, and good quality. Milly Bridal UK ranks 10th among Wedding Dresses sites.

  • Service
    92
  • Value
    92
  • Shipping
    92
  • Returns
    47
  • Quality
    92

This company does not typically respond to reviews

Positive reviews (last 12 months): 86.7%
Positive
13
Neutral
0
Negative
2
130
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How would you rate Milly Bridal UK?
Top Positive Review

“Absolutely Beautiful”

Ali O.
7/12/24

So pleased with the dress and in particular the customer service received. Bought as a bridesmaid outfit for wedding late after not finding anything we liked before within budgets. Dress is made to measure and fits perfectly and is stunning - looks better in real life. Due to lateness of me ordering it I have been in regular contact with the company, in particular, Linda. She has always responded within 24 hours and been so helpful and professional, putting up with my multiple emails and questions (sorry Linda!). Highly recommended. Now waiting for wedding dress to arrive and can't wait. Excuse the photo-it arrived and quickly tried on - still has tag visible. Will try and add official wedding pics later.

Top Critical Review

“Lovely dress”

Andrea D.
8/23/24

Ordered a dress from Milly Bridal for my daughter's prom. Staff were really helpful and quick to respond to questions through their website. The dress is beautiful. Great quality for a good price. We had to make some alterations to the dress but I had expected this as my daughter is very petite.

Reviews (691)

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Reviews that mention popular keywords

custom measurements (21) custom size (30) dress today (13) customer service (81)
Thumbnail of user ivanap2
Croatia
2 reviews
3 helpful votes
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February 9th, 2018

I order this is red. I loved the dress, I was complimented all night. Only thing I would caution is the sleeves can be a little tight and the slit went higher straight up the middle then I expected. Overall I would buy again.

Thumbnail of user sarahh526
GB
1 review
0 helpful votes
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July 13th, 2019

Ordered a custom size dress for my daughters prom and couldn't be happier with it! Fit like a glove, delivery was within the time stated and the material and quality of the dress was outstanding. She absolutely loved it and felt like a queen all night.

Thumbnail of user mandyt17
GB
1 review
2 helpful votes
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April 27th, 2017

Received Daughters Prom Dress Monday, we were so disapointed the quality was awful, it was a lace dress and at the ends of the lace is white, which as you can imagine looks awful, the finish is terrible have now got to try and buy or hire a dress
Locally and wish we had done originaly but daughter loved the style of this dress.
Have emailed 4 tinmes and sent photos but still no reply. Not holding up much hope.

Tip for consumers:
Please be aware and avoid disapointment especially for all our
daughters who set there hearts on the prom dress they want and are so upset when dress arrives. Have had no reply from company and have emailed for times!!!! Mrs Taylor Suffolk

Thumbnail of user neilm66
GB
1 review
1 helpful vote
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August 23rd, 2017

Orders prom dress for daughter for 7th July got told on 6th it won't be here on time. They said they will refund fund my account but still havnt heard anything bk.and they are ignoring my emails.so be careful. I advice people to look elsewhere.

Thumbnail of user danitas7
Brazil
1 review
0 helpful votes
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January 28th, 2019

The dress is amazing, I have no words to explain how amazing it is. When I first saw it I fell in love with it, of course I was sooo concerned to order a prom dress online, but its beautiful, suits well even if I ordered my regural size 36 not custom size. Everything is so good and details are great. After my prom I'm going to share a photo of me in this dress here for you guys <3

Thumbnail of user lub14
Brazil
1 review
0 helpful votes
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November 3rd, 2019

The dress is beautiful. And the fabric is a better quality than I expected at this price. I'm happy to marry in such a beautiful dress, and can recommend MillyBridal to any woman. Regarding the sizes is exactly how you order it. Just great! Price performance is great.

Thumbnail of user deandreap
Brazil
1 review
1 helpful vote
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April 15th, 2018

I was very pleased with the whole process from ordering up until the dress was delivered. Very professional service and I will definately order again from this website. The dress arrived in perfect condition and the fitting was perfect too. Loved the color (watermelon). It was everything we had anticpated no alterations needed. A bliss... Thank you for an awesome job done.

Thumbnail of user enedinam
Spain
1 review
0 helpful votes
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May 21st, 2018

Hi, I would like to say thank you. I received the dress soon after I placed my order. The quality was excellent and looked so much like the pictures. The chiffon was soft, the V neckline was nice for me. The most important thing was that the sleeves fitted my so much. I love it. Thanks very much uk.millybridal.org.

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Thumbnail of user sheilaj55
GB
1 review
1 helpful vote
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April 30th, 2019

This company is awful and a rip off. I bought a Prom Dress for my daughter. It was a standard size 12 and we were not asked for measurements. When it arrived the zip was badly fitted and the dress did not fit my daughter well.

Millybridal said we could not return the dress as it was made to measure. They sent photos of the dress showing it was fine before it was dispatched but it is impossible to tell if was the same dress. They asked us to send photos of the problems but then refused to let us return it anyway.

I am now considerably out of pocket with no way of getting my money back.

Do not use them.

Thumbnail of user millyh
Milly H. – Milly Bridal UK Rep

Dear Sheila,
We are sorry to hear you are having issues.
Actually, all of our dresses are made to order and under the strict examination before shipping. As to the measurements, often bust, waist and bottom measurements are all needed to be considered before purchasing because a different brand may use the different standard about the sizing. Our representatives are happy to help with this also. Email address: service@millybridal.org
Because all of our dresses are made to order, please understand that items that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged, It is also listed on our return policy: http://uk.millybridal.org/help/returns.html
We truly value your business, and we're eager to do whatever we can to regain your trust in us as a company. If you have any order issue, please kindly feel free to email us. Thank you again for bringing this to our attention, so that we can make improvements for the future.
May you have a good day and keep in touch.

Kindest Regards,
MillyBridal Customer Care

Thumbnail of user shaynai
Brazil
1 review
0 helpful votes
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March 18th, 2018

I bought this dress just four weeks ago and I got it the day before Yesterday. So fast! I was thrilled when see it lying at the door steps. I opened the package immediately and found out that the dress was in the colour I was looking for and it fits me perfectly!

Thumbnail of user peteb44
Bangladesh
1 review
1 helpful vote
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June 15th, 2017

I ordered a dress of olive color. The dress was well suited. The color combination was just amazing. The raw materials of the dress is perfect no doubt. I didn't found any fault in this dress. I did not feel any hesitation to go there again and buy their products. This company is highly recommended for any one. See you again. Thanks!

Thumbnail of user marier143
Italy
1 review
0 helpful votes
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March 6th, 2019

MillyBridal was incredibly responsive and was extremely patient with me to help me create a custom order dress. The dress arrived on time, in excellent condition, and in the custom measurements that I ordered. MillyBridal made me a beautiful custom dress for an extremely reasonable price. I would recommend her to any girls who is willing to put a little bit of trust in her talent - for the price and quality, it is worth it. Thank you MillyBridal and team!

Thumbnail of user haydeea1
California
1 review
0 helpful votes
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June 13th, 2017
Verified purchase

I received this dress 14 days after placing the order, three days before the estimated shipping date. Needless to say, I was very impressed with the quick delivery. Like everyone else has mentioned, its a little scary to order clothing over the internet. I like to try on clothes first. However, I loved this dress so much that I decided to take the chance. Ive been looking for this style, tea length, ballgown, for a long time. It is beautiful with top notch workmanship. I ordered red. I didnt want black and was afraid pink would be too teenagerish. The polka dots have a velvety texture. I followed the directions on the how to measure video and ordered according to the size chart. The dress fits perfectly and has a very retro feel. However, I am 59 and think this dress would overwhelm someone who is petite.
Thanks for the beautiful and affordable dress.

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Thumbnail of user karolinab7
Poland
1 review
0 helpful votes
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May 6th, 2018

So because I am so tall and fairly modest I can never find a dress that is long enough for me. This year for prom my mother went searching the internet for a modest but still cute dress. By happy accident we stumbled upon this dress. I instantly fell in love. My mother was still a little hesitant about ordering dress this close to prom but we went ahead and did anyway. We ordered in in a custom size and in the color Jade. It arrived about four week and a half later and is absolutely wonderful and it fit PERFECT. I love it and cannot wait to wear it to prom! :)

Tip for consumers:
See for size table!!!!

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Value
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Thumbnail of user calvillom
Brazil
1 review
0 helpful votes
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October 28th, 2019

This dress is beautiful, and I was incredibly thankful they reached out to me to get my measurements and ensure the dress would fit. Very happy with my purchase the quick response of the company. Thank you for the beautiful dress!

Thumbnail of user justinar1
KR
1 review
0 helpful votes
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January 16th, 2018

We ordered this for my mother to wear on my wedding day. She is a larger woman and we used custom measurements. We are both very pleased with the fit of the dress, it falls away from the body to flatter and minimize areas she is not comfortable with, and she doesn't need to wear shapewear, which would add discomfort to her.

Thumbnail of user lilysf
Algeria
2 reviews
0 helpful votes
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March 6th, 2018

Lovely dress that looked perfect. The dress was nicely sewn with beautiful details in the front. The dress was sewn in more powerful fabric than what the picture showed without being negative. One slight negative was that the upper part of the back of the dress was slightly out of the body (neck edge). Perhaps it should have been sewn a small incision on each side of the zipper. Overall, I am very pleased with the dress. Definitely recommend :)

Thumbnail of user jimmiew12
Philippines
1 review
0 helpful votes
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February 16th, 2018

This has been my first experience with purchasing dress online! The dress arrived promptly and was so exquisite that I was truly amazed! The material is rich and regal and the stitching is wonderful. It is a bit larger than I need but that's OK, I will just have it taken in a bit. All in all, this whole experience was awesome! I highly recommend both the dress and the service.

Thumbnail of user tremblayk
Morocco
1 review
1 helpful vote
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January 11th, 2020

My ordered dress in red is gorgeous. The workmanship and the fabric are of high quality. The size was custom and on request, the dress is beautiful. Communication was awesome fast shipping, thank you so much.

Thumbnail of user saladina
Morocco
1 review
0 helpful votes
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May 24th, 2019

I love this dress! It ended up being perfect! The color matched the pictures and the dress fit perfectly after sending my sizes. I was scared it was not going to look right on me but it ended up looking perfect! Such a beautiful dress!

Thumbnail of user ricam3
Philippines
4 reviews
8 helpful votes
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April 18th, 2019

I placed a custom order for this dress and am extremely pleased with the dress. The fit was perfect and flattering. The colour was gorgeous as well. The material was good, didn't feel cheap and workmanship was also commendable, it was exactly like the picture. This was the first time I placed an order for a dress on MillyBridal and this exceeded my expectation. I would like to add that the online customer service was extremely helpful. I had some trouble figuring out the colour palette for this dress and the lady attending to me was patient and extremely helpful.

Thumbnail of user niclaf
Italy
1 review
0 helpful votes
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November 28th, 2017

This dress was above and beyond what I expected it to be. The detail and materials used is just amazing. Well worth the price and the wait for the dress. The size was exactly what I thought that it would be. I could not be happier with my purchase and will recommend to others. Thank you!

Thumbnail of user herag
Oregon
1 review
14 helpful votes
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February 14th, 2017

I was not satisfied with the purchase just several days ago. They were helpful before I bought the dress. However, they seemed to disappear after the order. I have sent several emails to ask about my order but no one replied. I was really worried it would be a scamming website. Althought the dress was much cheaper than those in other places, it was a big amount to me as a student. I almost gave up. Suddenly, my dress CAME! It was so beautiful. I sent one message to them, not via emails any more but on FB. They replied fast and told me to check my spam folder where I found all the emails including confirmation emails and emails about shipping info. That day seemed to be my lucky day. Everything is perfect. Nice dress, kind customer service and also some rewards from them.
Also the dress fits. I do not need to alter it. I am super glad with my dress. I have already recommended to my best friends.

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Thumbnail of user lehb
Brazil
1 review
0 helpful votes
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November 6th, 2019

I was a bit apprehensive to purchase the dress because I thought the material would be cheap... I'm so happy I purchased this stunning, beautiful dress. It looks and fits EXACTLY like the picture! Overall the fit was perfect.

Thumbnail of user tilliel
Spain
1 review
0 helpful votes
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November 18th, 2017

I had so many concerns, would the dress look cheap, will it fit. But I was overly delighted when I received it and tried it on. It felt so regal and it fit perfectly. It looked stunning. The dress was very comfortable to wear, it stood out and took its rightful place to the top among all the dresses. Thank you for an amazing dress! You helped to make my wedding the special day that it was.

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From the business

MillyBridal is a professional wedding & events dress design and manufacturing company located in Hongkong. Mr. Feng Yu, the company founder, is a USA Certified Public Accountant, who lived in the US and in Canada for several years and moved back to Hongkong to establish MillyBridal in 2003.

Mr. Feng started MillyBridal with a basic idea of helping the bride, not the middleman. After hearing lots of friends and family members complaining about high cost of wedding attires in the US, Mr. Feng established MillyBridal soon after his own wedding. With the hope of offering brides dream wedding dresses without bank-breaking price, the company soon gained popularity.

After a few successful years in the local and Asian market, MillyBridal expanded and started selling their top-quality dresses worldwide, mostly in Europe, American Australia and etc.

MillyBridal Europe, US represents MillyBridal in Netherlands, Atlanta and is dedicated to serving European and North American brides who want their dream wedding gown, custom made to their order and size, at a fraction of the price of similar or lower quality dresses.

MillyBridal aims to make it as easy and hassle-free as possible for the brides-to-be to order their dream wedding dresses, by offering superior products, the best prices possible, excellent and quick customer care, and pricing in$ € or £ which always includes shipping so there are no hidden costs or surprises. Import tax is not included but more often than not our brides are not charged ANY import taxes when receiving their dresses.

MillyBridal wedding dress is an embodiment of dignity, elegance, and fashion. From rich style with magnificent lace to the simple and natural pure style, every bride-to-be could find her dream dress for her wedding day.

Business History

DressFashion is a professional wedding & events dress design and manufacturing company located in China. Mr. Feng Yu, the company founder, is a USA Certified Public Accountant, who lived in the US and in Canada for several years, and moved back to China to establish DressFashion in 2003.

Mr. Feng started DressFashion with a basic idea of helping the bride, not the middleman. After hearing lots of friends and family members complaining about high cost of wedding attires in US, Mr. Feng established DressFashion soon after his own wedding. With the hope of offering brides dream wedding dresses without bank-breaking price, the company soon gained popularity.

After a few successful years in the local and Asian market, DressFashion expanded and started selling their top-quality dresses worldwide, mostly in Europe, American Australia and etc.

DressFashion Europe, US represents DressFashion in Netherlands, Atlanta and is dedicated to serve European and North American brides who want their dream wedding gown, custom made to their order and size, at a fraction of the price of similar or lower quality dresses.

DressFashion aims to make it as easy and hassle-free as possible for the brides-to-be to order their dream wedding dresses, by offering superior products, the best prices possible, excellent and quick customer care, and pricing in$ € or £ which always includes shipping so there are no hidden costs or surprises. Import tax is not included but more often than not our brides are not charged ANY import taxes when receiving their dresses.

DressFashion wedding dress is an embodiment of dignity, elegance and fashion. From rich style with magnificent lace to the simple and natural pure style, every bride-to-be could find her dream dress for her wedding day.

Company Representative

Thumbnail of user millyh
Milly H.
Typically does not respond to reviews

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