• Milly Bridal UK

Milly Bridal UK

Write a Review

Overview

Milly Bridal UK has a rating of 4.1 stars from 691 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Milly Bridal UK most frequently mention customer service, prom dress, and good quality. Milly Bridal UK ranks 10th among Wedding Dresses sites.

  • Service
    92
  • Value
    92
  • Shipping
    92
  • Returns
    47
  • Quality
    92

This company does not typically respond to reviews

Positive reviews (last 12 months): 86.7%
Positive
13
Neutral
0
Negative
2
130
See all photos
How would you rate Milly Bridal UK?
Top Positive Review

“Absolutely Beautiful”

Ali O.
7/12/24

So pleased with the dress and in particular the customer service received. Bought as a bridesmaid outfit for wedding late after not finding anything we liked before within budgets. Dress is made to measure and fits perfectly and is stunning - looks better in real life. Due to lateness of me ordering it I have been in regular contact with the company, in particular, Linda. She has always responded within 24 hours and been so helpful and professional, putting up with my multiple emails and questions (sorry Linda!). Highly recommended. Now waiting for wedding dress to arrive and can't wait. Excuse the photo-it arrived and quickly tried on - still has tag visible. Will try and add official wedding pics later.

Top Critical Review

“Lovely dress”

Andrea D.
8/23/24

Ordered a dress from Milly Bridal for my daughter's prom. Staff were really helpful and quick to respond to questions through their website. The dress is beautiful. Great quality for a good price. We had to make some alterations to the dress but I had expected this as my daughter is very petite.

Reviews (691)

Rating

Timeframe

Other

Reviews that mention popular keywords

custom measurements (21) custom size (30) dress today (13) customer service (81)
Thumbnail of user grazynar
Brazil
1 review
0 helpful votes
  • Send Message
June 26th, 2018

It was the first time of my online shopping for evening dress, I spent couple of weeks and at the end I found this website, they had the perfect dress for me for the perfect price with discount, I was kinda hesitant to order a dress from online but I did and I got my dress in 3 weeks including weekend, The dress is fantastic, the fabric is good quality and the fit is perfect with exception of the length. I will get the hem shortened(which I assumed). Thank you.

Thumbnail of user lauricef1
Brazil
1 review
0 helpful votes
  • Send Message
June 14th, 2018

This is a really nice dress! I looked at tons of websites for a dress that was flowy, elegant and simple. I like the fabric and it's so soft. Only thing is that the color is a little bit more gold than I thought it would be. In the product page it looks a little bit brighter and whiter.

Thumbnail of user charitys20
New York
1 review
21 helpful votes
  • Send Message
March 18th, 2019

I ordered a wedding dress which arrived on time. I took it out and it was super large (which is fine - I can have that tailored). The minute I zipped it up (again, it was VERY large so there wasn't a struggle with the zipper) the zipper split in half. Clearly this was a defect. I emailed the number provided on fansfavsdress.com (where I purchased the dress) and they gave me a different email (*******@millybridal)and said to send pictures. I took the pictures and sent along. A couple of days later, I received an email with pictures of the same dress telling me that the dress was fine when it left the factory and to "please understand." Here's the exact quote that ended their email: "About the zip, we did check several times and it was in good condition. Could you mind to try to alter in the local please? As each dress is made to order, please understand.
Kind regards"

So in sum, I am out almost $200 with no recourse. Even damaged goods aren't accepted back.

Thumbnail of user millyh
Milly H. – Milly Bridal UK Rep

Hello Charity,
Thank you for your review! I'm so sorry to hear that the dress you ordered didn't meet your expectations.
Firstly, fansfavsdress.com is not our website, please check your order again.
Secondly, we could not find any order under your name, please feel free to contact us and provide your order number? Our email address is service@millybridal.org.
I truly hope this helps, however, if there's anything further we can do to assist please don't hesitate to get in touch with us. We would be happy to help however we can, as we really want to regain your trust in us as a company.

Have a lovely day!
MillyBridal Customer Care

Thumbnail of user amym1419
GB
1 review
1 helpful vote
  • Send Message
August 31st, 2020

I only had a few weeks to organize my wedding and get my dress so I was impressed with how quick Millybridal made my dress and kept me in the loop with how long it would take me to receive it. At 5ft tall, it was nice to see that you had the option to enter your measurements for the order rather than guess the size. The finished dress was beautiful and I received lots of questions from people asking me where I had got it from!

Thumbnail of user bettyw122
Brazil
1 review
0 helpful votes
  • Send Message
January 9th, 2019

I have this dress for my daughter prom. I will upload pictures as soon as the prom takes place. This dress was made to fit her just perfect. I am really happy about how MillyBridal makes their gowns. This is my first time ordering and I am very well pleased and so is my daughter!

Thumbnail of user joec657
Poland
1 review
0 helpful votes
  • Send Message
May 15th, 2019

I ordered my prom dress from MillyBridal and was soo amazed with the wonderful fabric quality and fine work in the design! Alterations were needed as the train was extremely long, but I couldn't have been happier with my senior prom dress! Thank you!

Thumbnail of user joannd31
GB
1 review
0 helpful votes
  • Send Message
December 27th, 2017

This dress was perfect. The shoulder area on mine didn't look the same as the model's, but I liked my fit better. I absolutely love the cut and fit... from top to bottom. I didn't realize that the dress had light boning in the bodice. I think it aided in a better fit. It was just very flattering on me.

Thumbnail of user sharone40
GB
1 review
1 helpful vote
  • Send Message
June 19th, 2017

Very dissopointed with my daughters dress there was some details missing also creased to death but worse of all the under neath skirt was in a terrible state to the point it wouldn't pass her hips how they are allowed to send a dress in this started it wasn't cheap have to pay for it to be mended I never order off these ever again

Thumbnail of user funmif
GB
1 review
0 helpful votes
  • Send Message
April 24th, 2019
Verified purchase

I bought the Princess Scoop Neck Satin Sweep Train Sashes / Ribbons Red Backless Sexy Prom for my 50th. The dress fits as illustrated.
Correspondence is great, prompt response via email. My dress was delivered as promised

Thumbnail of user millyh
Milly H. – Milly Bridal UK Rep

Dear Funmi,

Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.
Check back at MillyBridal again soon for all our latest deals.

Many thanks,
MillyBridal Customer Service Center

Thumbnail of user arlenen15
Brazil
1 review
1 helpful vote
  • Send Message
January 16th, 2019

I received my dress and it was more beautiful than expected. Very stunning! I did choose the custom size and it was a perfect fit. LOVE LOVE LOVE my dress. Will recommend MillyBridal to anyone looking for beautiful dresses! Thank you MillyBridal so much!

Thumbnail of user paulinas11
Poland
1 review
0 helpful votes
  • Send Message
May 7th, 2019

I am very pleased with this company. I ordered my dress and they were very prompt and answered all my concerns every time I texted lol. I thought the dress wasn't gonna arrive on time but it did and we were pleased. I will be ordering more in the future. Thank you!

Thumbnail of user mrss324
GB
1 review
0 helpful votes
  • Send Message
June 1st, 2023

Do not buy from this company! I have ordered two dresses for my daughter in different colours. They have arrived and are not the colours I expected. I immediatley put them back in the packaging (no labels were removed) and initiatied the returns process. Only to be told they will not take them back. These are not personalised and I did not order any bespoke design - they were simply purchased in good faith from their website. I am now fighting for a return and refund. Please do not buy from them!

Tip for consumers:
Just please don't use them

Products used:
Nothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user mariec165
Belgium
1 review
0 helpful votes
  • Send Message
December 7th, 2017

Opening the box was the most exciting part. The dress was flip inside out, so I after I flip in and got to see it. My face was speechless. The drsss is exactly like the picture they show. Everything is identical. I am very happy I took this decision I won't lie I was a bit nervous it was my first time ordering something so important online. Am very please and happy.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jewell.k1950
GB
1 review
0 helpful votes
  • Send Message
February 29th, 2024

Delightful dress, my granddaughter is thrilled. Fast delivery with on-line tracking. Highly recommended.

Products used:
Prom dress

Service
Value
Shipping
Quality
Thumbnail of user lilianag16
Bulgaria
1 review
0 helpful votes
  • Send Message
June 17th, 2019

LOVE this dress! Just bought it for my senior prom in Black! All my friends who have seen a picture of the dress have said its their favorite prom dress they have seen so far, i can't WAIT to wear it!

Thumbnail of user shawanan
Italy
1 review
0 helpful votes
  • Send Message
January 31st, 2018

The dress fitted like a glove and was a fantastic colour and it made me feel like a princess, so hopefully on my night in February as its my 20th birthday I will definitely be the bell of the ball and all eyes will be in me. Thank you so much.

Thumbnail of user lourdess12
Peru
2 reviews
0 helpful votes
  • Send Message
November 24th, 2017

This dress was absolutely beautiful. The lace was beautiful and not cheap at all. The processing really does take 40 days so make sure you leave yourself enough time. Shipping was fast and flexible. I did have to use fabric tape to keep the appliques in place but you couldn't tell and absolutely beautiful.

Thumbnail of user saraib2
France
1 review
0 helpful votes
  • Send Message
March 15th, 2018

I am very pleased with the dress I ordered for my daughter. It was to be for an event but we didn't get it on time due to my not realizing it would take as long as it did to make and deliver it. I was nervous since I realized it was specially made that the quality would be subpar due to the price. I was pleasantly surprised with the quality of fabric and construction. We will create another event to wear it, for another girls night out.

Thumbnail of user deborahd71
California
1 review
22 helpful votes
  • Send Message
June 2nd, 2017
Verified purchase

Although I hate ordering dresses online for important events, I fell in love with this one and had to have it for my husband's military ball! I'm 5'4 and a 34, 29, 40 which means my bust is a SMALL, my waist is a MEDIUM, and my hips are a LARGE according to this size chart. I'm sure some of you can understand my struggle. So, I did what the website suggest and ordered a bigger size. I ordered a large & the bottom fit beautifully, but the top was a little loose & the length was a little long. I took it to get altered & now it's my dream dress. I'd definitely recommend this, just follow the size chart and if you're between sizes, like I am, just be prepared to get it altered!

Thumbnail of user nicolep134
Spain
1 review
0 helpful votes
  • Send Message
April 30th, 2018

I received the dress last week and am very happy with it. The dress looks exactly like the photo. I ordered the dress in watermelon colour and love it. I ordered the dress custom sized, but was a bit afraid that it still wouldn't fit me properly. I am so happy that it actually fits me perfectly, no alteration to be done.:-)

Thumbnail of user stewarts39
Sweden
1 review
0 helpful votes
  • Send Message
June 12th, 2019

I was worried about ordering this dress for my junior year prom because I couldn't try it on, but this dress fit perfectly! The supported bodice was very flattering on my size 18 body and it was beautifully made! Very nice quality and I felt great in it.

Thumbnail of user kathya70
New York
1 review
0 helpful votes
  • Send Message
October 31st, 2017

I got this dress for prom and I have no words. Beautiful dress! You can not alter the bodice of this dress - the overlay and rhinestones are slightly melted onto the bodice. This is a real good quality dress for the money! Very classy and elegant. It was beautiful! Very pleased with the purchase! Customer Service is outstanding!

Thumbnail of user leoran
Poland
1 review
0 helpful votes
  • Send Message
January 20th, 2019

I bought this dress and it just came in, I was shocked when I unpack the package!
The dress is soo beautiful and absolutely stunning! It worth more than the price I paid...
I couldn't be more happier... I will be shopping from this site again in the future. Thanks so much MillyBridal!

Thumbnail of user johnnya44
Italy
1 review
0 helpful votes
  • Send Message
July 12th, 2018

I ordered the dress and I was nervous I wouldnt received it on time or that the color or length wouldnt be right. I was wrong... the dress is perfect! I dont know how they make such a beautiful great quality dress for such a low price! Well worth the money. I would order from uk.millybridal.org again. Great product and excellent service!

Thumbnail of user robynh47
India
1 review
0 helpful votes
  • Send Message
January 28th, 2019

I have received this dress on time and it is a beautiful dress just looks the same as the online pictures. Wonderful. And the fabric is soft as I thought that maybe a little bit tough. The colour is also quite good, in a word, That's the dress I need. THX

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

MillyBridal is a professional wedding & events dress design and manufacturing company located in Hongkong. Mr. Feng Yu, the company founder, is a USA Certified Public Accountant, who lived in the US and in Canada for several years and moved back to Hongkong to establish MillyBridal in 2003.

Mr. Feng started MillyBridal with a basic idea of helping the bride, not the middleman. After hearing lots of friends and family members complaining about high cost of wedding attires in the US, Mr. Feng established MillyBridal soon after his own wedding. With the hope of offering brides dream wedding dresses without bank-breaking price, the company soon gained popularity.

After a few successful years in the local and Asian market, MillyBridal expanded and started selling their top-quality dresses worldwide, mostly in Europe, American Australia and etc.

MillyBridal Europe, US represents MillyBridal in Netherlands, Atlanta and is dedicated to serving European and North American brides who want their dream wedding gown, custom made to their order and size, at a fraction of the price of similar or lower quality dresses.

MillyBridal aims to make it as easy and hassle-free as possible for the brides-to-be to order their dream wedding dresses, by offering superior products, the best prices possible, excellent and quick customer care, and pricing in$ € or £ which always includes shipping so there are no hidden costs or surprises. Import tax is not included but more often than not our brides are not charged ANY import taxes when receiving their dresses.

MillyBridal wedding dress is an embodiment of dignity, elegance, and fashion. From rich style with magnificent lace to the simple and natural pure style, every bride-to-be could find her dream dress for her wedding day.

Business History

DressFashion is a professional wedding & events dress design and manufacturing company located in China. Mr. Feng Yu, the company founder, is a USA Certified Public Accountant, who lived in the US and in Canada for several years, and moved back to China to establish DressFashion in 2003.

Mr. Feng started DressFashion with a basic idea of helping the bride, not the middleman. After hearing lots of friends and family members complaining about high cost of wedding attires in US, Mr. Feng established DressFashion soon after his own wedding. With the hope of offering brides dream wedding dresses without bank-breaking price, the company soon gained popularity.

After a few successful years in the local and Asian market, DressFashion expanded and started selling their top-quality dresses worldwide, mostly in Europe, American Australia and etc.

DressFashion Europe, US represents DressFashion in Netherlands, Atlanta and is dedicated to serve European and North American brides who want their dream wedding gown, custom made to their order and size, at a fraction of the price of similar or lower quality dresses.

DressFashion aims to make it as easy and hassle-free as possible for the brides-to-be to order their dream wedding dresses, by offering superior products, the best prices possible, excellent and quick customer care, and pricing in$ € or £ which always includes shipping so there are no hidden costs or surprises. Import tax is not included but more often than not our brides are not charged ANY import taxes when receiving their dresses.

DressFashion wedding dress is an embodiment of dignity, elegance and fashion. From rich style with magnificent lace to the simple and natural pure style, every bride-to-be could find her dream dress for her wedding day.

Company Representative

Thumbnail of user millyh
Milly H.
Typically does not respond to reviews

How do I know I can trust these reviews about Milly Bridal UK?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Milly Bridal UK?