• Milly Bridal UK

Milly Bridal UK

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Overview

Milly Bridal UK has a rating of 4.0 stars from 691 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Milly Bridal UK most frequently mention customer service, prom dress, and good quality. Milly Bridal UK ranks 10th among Wedding Dresses sites.

  • Service
    92
  • Value
    92
  • Shipping
    92
  • Returns
    47
  • Quality
    92

This company does not typically respond to reviews

Positive reviews (last 12 months): 86.7%
Positive
13
Neutral
0
Negative
2
130
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How would you rate Milly Bridal UK?
Top Positive Review

“Absolutely Beautiful”

Ali O.
7/12/24

So pleased with the dress and in particular the customer service received. Bought as a bridesmaid outfit for wedding late after not finding anything we liked before within budgets. Dress is made to measure and fits perfectly and is stunning - looks better in real life. Due to lateness of me ordering it I have been in regular contact with the company, in particular, Linda. She has always responded within 24 hours and been so helpful and professional, putting up with my multiple emails and questions (sorry Linda!). Highly recommended. Now waiting for wedding dress to arrive and can't wait. Excuse the photo-it arrived and quickly tried on - still has tag visible. Will try and add official wedding pics later.

Top Critical Review

“Lovely dress”

Andrea D.
8/23/24

Ordered a dress from Milly Bridal for my daughter's prom. Staff were really helpful and quick to respond to questions through their website. The dress is beautiful. Great quality for a good price. We had to make some alterations to the dress but I had expected this as my daughter is very petite.

Reviews (691)

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custom measurements (21) custom size (30) dress today (13) customer service (81)
Thumbnail of user andread1149
GB
1 review
0 helpful votes
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August 23rd, 2024

Ordered a dress from Milly Bridal for my daughter's prom. Staff were really helpful and quick to respond to questions through their website. The dress is beautiful. Great quality for a good price. We had to make some alterations to the dress but I had expected this as my daughter is very petite.

Products used:
Dress

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Value
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Thumbnail of user oldhamalison
GB
1 review
0 helpful votes
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July 12th, 2024

So pleased with the dress and in particular the customer service received. Bought as a bridesmaid outfit for wedding late after not finding anything we liked before within budgets. Dress is made to measure and fits perfectly and is stunning - looks better in real life. Due to lateness of me ordering it I have been in regular contact with the company, in particular, Linda. She has always responded within 24 hours and been so helpful and professional, putting up with my multiple emails and questions (sorry Linda!). Highly recommended. Now waiting for wedding dress to arrive and can't wait. Excuse the photo-it arrived and quickly tried on - still has tag visible. Will try and add official wedding pics later.

Products used:
Dress

Service
Value
Shipping
Quality
Thumbnail of user lolasunshine07
GB
1 review
0 helpful votes
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July 12th, 2024

Dress arrived a lot quicker than expected, wore this dress for prom and had so many compliments, fit me perfectly and didn't need any alterations made. 100% recommend buying occasion dresses from here!

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Thumbnail of user s.altun
Netherlands
1 review
0 helpful votes
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July 2nd, 2024

Honestly, the website seemed skeptical at first, however my dress came in on time, approximately 16 days and when I tell you the dress came so beautifully, the quality was amazing and it was just perfect for prom. The price was worth the dress, customer service also responded quickly in less than 24 hours. My experience was amazing.

Thumbnail of user eyeruult16
GB
1 review
0 helpful votes
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July 10th, 2024

Great customer service and beautiful dress! It came in time for prom and looks just how it does in the image! Very affordable. Thank you!

Tip for consumers:
Such great quality and affordable dresses!

Products used:
Dress

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Thumbnail of user cathykoss8
Armenia
10 reviews
4 helpful votes
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May 1st, 2024

We ordered this dress for my daughter's graduation and it fits her perfectly! It's exactly as the photo, excellent quality and really so pretty.
It was exactly what she hoped for. Once we placed the order, the customer service was excellent:from confirming the exact measurements, quick delivery and checking in on our satisfaction, I would highly recommend this site for anyone looking.

Thumbnail of user linardkrishnamoorthyrsusx
Armenia
10 reviews
1 helpful vote
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April 29th, 2024

I've consistently found that the sizing and fit of the items I've ordered are accurate and reliable. This level of consistency makes it easy for me to confidently select my size and order online without any worries about the fit when the items arrive. This attention to detail is greatly appreciated.

Thumbnail of user franciscogalvintcgv
Armenia
3 reviews
1 helpful vote
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April 29th, 2024

We tried this dress on in store but needed a size up. We ordered from Couture Candy that same day and it arrived about a week later. It fits perfectly! Would highly recommend this website!

Thumbnail of user lloydfenixjnkkf
RU
14 reviews
1 helpful vote
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March 24th, 2024

Ordering swatches and suits- no problem but when they arrived both suits would not zip up to the top of the waistband as the zips jammed at the thicker band of material. This was before I put them on so it wasn't a fitting issue but a tailoring problem.
I took them to a tailor at our dry cleaners and he said that the seamstress should have turned the material (not sure what he meant) and that the zips needed taking out and re setting. A third suit that I had bought in your sale did not have the same problem. The styles and colours were fine and Cinnamon Rose colour is gorgeous!
You offered a 40% refund which should help cover the repairs and I am grateful for your swift reply as I am hoping they will be OK for my daughter's wedding.

Thumbnail of user mrss353
GB
1 review
0 helpful votes
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January 6th, 2024

I purchased this Prom Dress for my Daughter's School Prom in 2022. The measuring guide on the website is very helpful and the dress was true to size. From ordering to delivery was 4 weeks. Updates by email were great. Would highly recommend and I would use again.

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Value
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Thumbnail of user oliwiar
California
1 review
0 helpful votes
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July 31st, 2023

The dress feels expensive and heavy but lightweight on the body. Its gorgeous and sparkly too, very different to other dresses! I picked custom sizing and it fit me perfectly with no issues so definitely worth paying more for sizing and mind peace. Shipping did not take long either came on time before the prom and was not damaged. Customer service is also big help, quick and easy communication. Overall really recommend.

Products used:
Dress

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Thumbnail of user claired198
GB
1 review
0 helpful votes
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July 22nd, 2021

My daughter wanted a particular style dress, we found it on this website. Ordered the made to measure, came in about 3 weeks, stunning! The customer service team were extremely helpful too. I would recommend this website.

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Thumbnail of user ginac289
GB
1 review
1 helpful vote
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September 24th, 2020

I ordered a dress using custom measurements but wanted a few design alterations. The company were very helpful in accommodating these and the dress arrived by tracked service about 10 days after it was posted. The colour, quality and fit are just amazing. I am going to have the most perfect wedding dress. Thank you so much

Thumbnail of user angieg214
GB
1 review
3 helpful votes
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July 27th, 2022
Verified purchase

Daughter chose this for her prom, must admit I was a bit nervous about it, but didn't need to worry. The dress was stunning, beautifully made and great quality as well as a great price. I ordered two dresses (not custom made) to see you can't send them back. Anyway saw I had 24 hours to cancel which is what I did. No problems with the refund at all which was a huge relief. Had it altered and the seamstress said it was one of the most beautiful dresses she had seen. Delivery was as expected ( took a few weeks)

Thumbnail of user nancyc454
Malaysia
1 review
0 helpful votes
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January 9th, 2019

Absolutely gorgeous dress, so comfortable and elegant. Better than what I expected! I would definitely suggest purchasing this dress if you like it. The customer service, ordering process, custom sizing and FAST delivery time was a pleasure to order from MillyBridal. Thank you the dress is divine.

Thumbnail of user lindak2478
GB
1 review
1 helpful vote
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March 7th, 2023
Verified purchase

Wow, what can I say, well from placing my order to receiving it. Got an email asking if the size/ measurements were correct, to which I replied. Kept up to date with everything. Took just under 3 weeks to receive. The dress is stunning and the quality is absolutely gorgeous. Thank you so much. Would recommend 100% to order from here and will definitely order again.

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Thumbnail of user nataliapaw123456
GB
1 review
2 helpful votes
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June 27th, 2023

My genuine review about the dress I ordered and the service of MillyBridal is that it is so good and I genuinely don't understand any negative reviews. My dress fit beautifully and also looks stunning - you can tell that they want the best for their customers. The dress came on time and they made sure nothing was damaged or ruined during shipment. Highly recommend to order from here if you need a dress for any occasion.

Products used:
Ball gown

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Thumbnail of user worsfoldkristi
GB
1 review
4 helpful votes
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June 25th, 2023

I ordered my dress afraid of it not arriving in time, however it only took a week for it to arrive from very far away. They offered me support by letting me track my order and replied quickly to my email. The dress its self is beautiful, lovely quality and fits me perfectly, so so happy cannot wait for my prom!

Products used:
Dress

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Value
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Thumbnail of user ciaraj1
GB
1 review
16 helpful votes
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February 10th, 2017

I bought one SUPER BEAUTIFUL prom dress at that site! The sequins and beads on the dress shine brightly in the light. I could hardly say how much I love my dress. So I decide to show you my dress here. I do not know why all these reviews here are that bad. Everything I have got from Millybridal is perfect. Their customer service is kind and professional. She answers my questions quickly. I also got conformation emails( more than one) and shipment tracking info. Very professional. Isn't it?
I love my dress and Millybridal. They really save me a lot. As a student, I do not have too much for one dress. They also give me a coupon after I ask them for help. Highly recommend their prom dresses with sparkling beads.

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Thumbnail of user teyam1
GB
1 review
0 helpful votes
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March 17th, 2024

Love love love! My dress came on time and it's the perfect size and colour! It was really cheap and still good quality, thank you so much!

Products used:
Prom dress

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Value
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Quality
Thumbnail of user vladutek
GB
1 review
0 helpful votes
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November 17th, 2020

I have ordered my 2 wedding dresses at Milly Bridal, 1 for the ceremony and second for party (more comfortable). Both were of very good quality. Yes it is true that it is not identical to picture but they recreate very realistically. I am satisfied with result and very happy that I saved huge amount of money. Customer service need improvement though.

Thumbnail of user kimberlees25
GB
1 review
1 helpful vote
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July 26th, 2021

We were all really happy with our dresses. They took a while to dispatch but milly bridal responded to our messages promptly. Would recommend to anyone looking for bridesmaid dresses. Great value as well for the price!

Service
Value
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Quality
Thumbnail of user agnieszkal3
GB
1 review
16 helpful votes
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July 29th, 2017

I ordered my wedding dress from them. Asked for changing the neckline and to pin up the train. They confirmed they can do it with no problem. It arrived on time, neckline has been changed as I asked for but the dress is far too long and the train is super long too. No pin up for my train. I contacted them twice to ask about the train, no news from them.

Thumbnail of user weid8
Brazil
1 review
0 helpful votes
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January 30th, 2018

The dress is beautiful! It is as depicted in the picture. It is a gorgeous deep blue, and hangs just right! The neckline is probably a little too big to as a cowl neck should, but it is lined and I wont have to worry about people seeing down the front!

Thumbnail of user emmab254
GB
1 review
0 helpful votes
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April 24th, 2020

Excellent service from the beginning and are easy to communicate with so they can make sure your dress is perfect for you. I would definitely recommend to anyone looking to order a dress from them.

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From the business

MillyBridal is a professional wedding & events dress design and manufacturing company located in Hongkong. Mr. Feng Yu, the company founder, is a USA Certified Public Accountant, who lived in the US and in Canada for several years and moved back to Hongkong to establish MillyBridal in 2003.

Mr. Feng started MillyBridal with a basic idea of helping the bride, not the middleman. After hearing lots of friends and family members complaining about high cost of wedding attires in the US, Mr. Feng established MillyBridal soon after his own wedding. With the hope of offering brides dream wedding dresses without bank-breaking price, the company soon gained popularity.

After a few successful years in the local and Asian market, MillyBridal expanded and started selling their top-quality dresses worldwide, mostly in Europe, American Australia and etc.

MillyBridal Europe, US represents MillyBridal in Netherlands, Atlanta and is dedicated to serving European and North American brides who want their dream wedding gown, custom made to their order and size, at a fraction of the price of similar or lower quality dresses.

MillyBridal aims to make it as easy and hassle-free as possible for the brides-to-be to order their dream wedding dresses, by offering superior products, the best prices possible, excellent and quick customer care, and pricing in$ € or £ which always includes shipping so there are no hidden costs or surprises. Import tax is not included but more often than not our brides are not charged ANY import taxes when receiving their dresses.

MillyBridal wedding dress is an embodiment of dignity, elegance, and fashion. From rich style with magnificent lace to the simple and natural pure style, every bride-to-be could find her dream dress for her wedding day.

Business History

DressFashion is a professional wedding & events dress design and manufacturing company located in China. Mr. Feng Yu, the company founder, is a USA Certified Public Accountant, who lived in the US and in Canada for several years, and moved back to China to establish DressFashion in 2003.

Mr. Feng started DressFashion with a basic idea of helping the bride, not the middleman. After hearing lots of friends and family members complaining about high cost of wedding attires in US, Mr. Feng established DressFashion soon after his own wedding. With the hope of offering brides dream wedding dresses without bank-breaking price, the company soon gained popularity.

After a few successful years in the local and Asian market, DressFashion expanded and started selling their top-quality dresses worldwide, mostly in Europe, American Australia and etc.

DressFashion Europe, US represents DressFashion in Netherlands, Atlanta and is dedicated to serve European and North American brides who want their dream wedding gown, custom made to their order and size, at a fraction of the price of similar or lower quality dresses.

DressFashion aims to make it as easy and hassle-free as possible for the brides-to-be to order their dream wedding dresses, by offering superior products, the best prices possible, excellent and quick customer care, and pricing in$ € or £ which always includes shipping so there are no hidden costs or surprises. Import tax is not included but more often than not our brides are not charged ANY import taxes when receiving their dresses.

DressFashion wedding dress is an embodiment of dignity, elegance and fashion. From rich style with magnificent lace to the simple and natural pure style, every bride-to-be could find her dream dress for her wedding day.

Company Representative

Thumbnail of user millyh
Milly H.
Typically does not respond to reviews

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