CeX UK

Truly cannot understand how this business continues to function.
Called at a store in Leigh Lancashire today with the complete James Bond series in a metal presentation box set, all flawless DVD's watched once. Purchased for me as a gift for over £100.
I was completely stumped when the store offered me £4.
That equated to 20 pence per DVD.
I have since researched on line and the same product is selling on both Amazon and eBay for between £40 and £75.
Do yourselves a favour and sell your goods privately.

Do not waste your time going into one of these shops, id give them no starts, complete crap, rude arrogant kids no one over the age of 25, Rip off merchants give you a pittance if they actually accept your items in the first place, then sell them for more then double what they gave you. They over price everything they sell, and then they will refuse to buy some things in store that in mint condition even though their website shows they buy and sell the item so false advertising. There Head office don't deal with complaints or seem interested, company is a complete joke do not shop or sell there, they should be closed down.

I work abroad i bought an Samsung Galaxy s7 for a work phone witch was broke and kept ending my important calls so i returned it after a week as you do only to be told because its out of the two day warranty there is nothing they can do made a formal complaint to head office to be told the same thing don't buy from this company if your item breaks and you spend £200+ like me your well and truly out of pocket even with my receipt.

My son who has autism saved his pocket money to buy a PSP, he was excited to get his new console from CEX a store he loves going in. Sadly the console did not work properly the on screen keyboard did not register certain keys, I thought it would be a simple case of returning the item for a refund or replacement, but no, we had to wait an hour for an "inspection" after which it was concluded the item was fine, on returning home it was evident it wasn't fine and we had been robbed for a second time.

It is beyond me how this store gets away with the nonsense that it does, it sells second hand non-working tat for more than a brand new item, they refuse people their consumer rights, and rip off disabled children, they really are lower than low.

If you want broken rubbish that you can't return then by all means buy from cex, but my advice would be avoid at all cost.

Dropped off a phone for sale and after nearly 48 hours, they neither got in touch nor provided suitable updates for anything, without making the agreed payment. You're better off pawning your stuff on the street.

I'm sure the waiting game is so people die of old age before getting a reply.

I've been sen damaged goods and incomplete goods. I've returned them to the store instead of posting them back and lo and behold they appear for sale again both online and in store.

Customer service doesn't care, they will do everything they possibly can to make sure you keep hold of the rubbish you are sold so they can keep your money.

Just think the next time you buy something that doesn't work it may have already been returned several times.

The worst company out there, do yourself a favour, don't ever use them