CeX UK

I buy 3 phones, 1 malfunctions so I return it within 1 month of purchase. When asked what the malfunction is I show her the screen stuck on some BIOS or something while updating its firmware. The manager of the Tunbridge Wells store who was dealing with my case replies to me "You don't have to be so rude to me." Which I ignore and carry on with selecting the full cash return option and present a form of identifying myself. To which she replies "Sir, I can refuse you service if you keep talking that way." Which I ignore and after receiving my money back I have decided to never use CEX ever again after a long 10 years of buying from the same store, same way, year after year. Shame on you at cex for treating your customers so $#*!. Just lost a loyal customer, well done.

Have a voucher from one of their stores. Despite inputting the data correctly it refuses to accept the voucher. It is pointless attempting to contact their customer support: you will simply get a standard reply saying how too chase up an order; if it's something else `click here'. You guessed it the `click here doesn't work. Just like the button on submit the voucher.

Now faced with a long journey to one of their stores where the dvd box set I want is, so I can use the voucher. Needless to say will avoid in the future.

This is a joke. Poor customer service, rude and clueless staff. Bought an item from them, damaged and faulty. To return it I had to wait an hour for their test. Was send back saying they could not test it because it had a lock. What kind of tester is it who does not know to test run an iPad with a lock on it? And they refuse to refund saying guis was sold to me as it was. Who will buy a faulty iPad... Stay away... this people are just here to cheat you. Do not buy anything from them.

Once Cex have your money there is no way they will give it back on an item returned, they will only give a voucher. Bought an item as a gift & told 48 hours to return it if not correct model. Companies policy was never mentioned at time of sale, on returning the item was shown policy laminated to the counter top! Not clearly on show for customers to see before buying. Go on their on line shop & it shows that they buy below value, they will give cash but more in the form of a voucher that you can only use with them. This says that a voucher is worth less than the customer pays for an item when returned. I never want to shop at Cex again & am stuck with a receipt so called voucher that isn't worth what I paid. Manager young & quite rude, told me to sell the voucher, great advise to lose even more (as why should anyone buy a voucher for face value when they can buy the same item with cash)
As I said daylight robbery! Covered by so called company policy!

Ordered an iPhone c grade online and the fingerprint sensor did not work, returned it. Ordered another and the screen was coming away, a large chip out of the body and the battery completely discharged after one hour, returned it. Contacted cex customer care and Ramson said he would ensure the next order was if good quality. I reordered for a third time. Ramson sent me photos of the phone that was dispatched to me. It showed a very dirty and marked phone, in fact it looked disgusting. I emailed Ramson at customer care and he was extremely unhelpful. I am awaiting delivery with trepidation and expect to have to return this one too. Will not buy from CEX again.

It is not worth the risk of purchasing from this company. I received a damaged camera lens worth over 500. The company requested I return the item for investigation. They then returned it to me in an even more damaged condition and advised they would be honouring the warranty as their records show it was in working order when it was sent. I literally took this lens out the box and put it on my camera and it broken through no fault of my own. Do not risk buying from them. They cannot be trusted.

The iMac computer i purchased from CEX was in good condition, but was expecting an Apple keyboard and mouse. I received a tatty black Dell keyboard and a 2004 Apple mouse (that was faulty). The image showed computer with Apple keyboard and mouse and in the description it mentioned the same. Now they have changed all their pictures to display just the computer. Customer service is shocking and just quote company policies. I've returned my purchase as not happy with my experience. Never buying from CEX again.

Have tried to like CEX but they are just incompetent.

Twice I have ordered an item and twice they've sent me the wrong item.

The first time, messing up a christmas present. The second time, just p****** me off.

The customer service team seemingly don't care, just reply with standard "yeah we're sorry, send it back"

Sending things back and then waiting again is just rubbish. It shouldn't happen.

Plus they don't follow their own advice. For example, they say to return the item with a note from me asking them to send the correct item (like I should even have to do that!?), so, I do it anyway, only to find out they blatantly ignore that and refund you.

You might think, you had a refund what's the problem? I still wanted the item. So I had to go through the rigmarole of ordering it again.

Which they then messed up as described above.

They're just incompetent. I partly blame myself for being a cheap skate and buying used. Lesson learnt. It's not worth the hassle.